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228,605 members
103,510 posts
  • New
    RaulR7
    Newcomer - Level 1
    2021-04-06

     I bought VSS4 HD but did not receive any activation code email. I've checked all mailboxes and there's nothing from Musictribe.

    0 29
    • RaulR7
      NicJonesMT Hi RaulR7.
      Please check your Spam/Junk folder as sometimes the email is routed to here.
      If you still dont have it then please submit a tech support ticket with your iLok user ID and a screen shot of your order confirmation and we can manually deposit the license for you.
      • Apr 6
  • New
    cake74
    Newcomer - Level 1
    2021-04-06

    Bought the Bundle 2 days ago, didn't receive any confirmation mail, checked my spam as proposed, nada.
    Checked Paypal, money's out, so that worked. Opened a ticket, with all the informations needed, received a reply with a generic answer to send the information I had actually just send. Then sending a reply mail to [email protected] tells me to open a ticket, what I actually did and from where I got the reply to answer to [email protected] So what's going on here? Really upset here...

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    0 45
    • cake74
      Nigel67 Hi cake74. Many apologies for this. I will find your ticket and get this issues sorted straight away. Did you include your ilok account and order number in your ticket. If not could you let me know this so I can get the account activated. Thanks
      • Apr 6
      • System 6000 Native Bundle License Code
        cake74 Hey nigel, thanks for helping me out, appreciate it! Both are included but I'll DM it to you, cheers!
        • Apr 6
      • System 6000 Native Bundle License Code
        Nigel67 Hi, I found your two tickets and a colleague has them in his queue and will be dealing with them shortly. Again, many apologies for the inconvenience.
        • 1
        • ·
        • Apr 6
      • System 6000 Native Bundle License Code
        cake74 Thanks Nigel
        • 1
        • ·
        • Apr 6
      • System 6000 Native Bundle License Code
        cake74 Okay, got my licenses, thanks Nigel & Christoph
        • 1
        • ·
        • Apr 6
    • cake74
      Akko55 hello, i have the same problem, no e-mail about the purchase and activation of System 6000 native, what i should to do?
      • Apr 7
  • New
    mixken
    Newcomer - Level 1
    2021-04-06

    It's been 48 hours since I purchased my VSS4 and I have not received any email.
    What is going on?

    0 25
    • mixken
      Nigel67 Hi mixken, I am very sorry about this. I will get it sorted for you in the next few hours if you could provide me with your e-mail address, iLok account and your order number. Many thanks
      • Apr 5
      • VSS4
        mixken Please let me know where to send that!
        I can't write it here, can I?
        I'm so sorry that my demo license expired and I can't serve you in your important work.
        Please give me the email address of the trouble-shooter!
        This site is too heavy and too difficult to use.
        • Apr 6
      • VSS4
        Nigel67 I will send you an e-mail. You should receive it in the next 30 mins. If not, please check your Spam / Junk folder
        • Apr 6
  • New
    afterlight
    Newcomer - Level 1
    2021-04-05

    Ok, firstly having to register on the forum of an incredibly slow website is just not acceptable a way to get support, especially when the super long questionnaires to get registered and then start a ticket don't even list the product in question.

    I purchased VSS4 2 days ago. No license is forthcoming. ilok ID is same as my username above, and I can submit proof of Paypal payment to music tribe, I already emailed it to [email protected] 

    Can we PLEASE get a license sent out??? Thank you.

     

     

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    1 30
    • afterlight
      KyleJohnson Hello, sorry to hear you've had this experience. In order to contact us directly please click on Support at the top of the page and submit a support ticket.
      • Apr 5
      • Purchased VSS4 - then crickets......
        afterlight Hi there - I did already. It had to go under VSS3 (nearest I could find on the questionnaire) and the rest I just filled in as best I could...
        • Apr 5
  • New
    justjooa
    Newcomer - Level 1
    2021-04-03

    Been waiting for over 3 days now, it is not in my junk/spam folder. I've created two tickets and sent screenshots of my order and iLok ID. Could you please solve the issue. 

    1 19
  • New
    chrisr25
    Newcomer - Level 1
    2021-04-02

    Hi, I haven't received my software license for TC 6000 Native Bundle yet. 

    Chris

    0 33
    • chrisr25
      ChrisEdwards1 Hi Chrisr25,

      Can you please check your spam/junk email folder, as sometimes the Activation Code email will be routed to here.
      If the Activation Code is not in your spam/junk can you please submit a technical support ticket by going to support at the top of the page and scrolling to the relevant field. Please provide a screenshot of the order and your iLok ID in the ticket submission and we can then investigate this further.
      • Apr 1
  • New
    justjooa
    Newcomer - Level 1
    2021-04-01

    Would like to receive the license. 

    There's no MD4 in the support portal.

    0 23
    • justjooa
      ChrisEdwards1 Hi justjooa,

      Can you please check your spam/junk email folder, as sometimes the Activation Code email will be routed to here.
      If the Activation Code is not in your spam/junk can you please submit a technical support ticket by going to support at the top of the page and scrolling to the relevant field. Please provide a screenshot of the order and your iLok ID in the ticket submission and we can then investigate this further.
      • Apr 1
  • New
    Carli1234
    Newcomer - Level 1
    2021-03-28

    Before you ask, NO it has not been activated in my Ilok account.

    I need it solved fast !

    Thank you

    0 77
    • Carli1234
      KyleJohnson Hello, Kyle with Music Tribe here. We can help with this but we will need you to please submit a Support ticket through the Support portal at the top of the page so that we can get your information.
      • Mar 28
    • Carli1234
      olhsson The MD4 is not a choice in the technical support ticket form! How do you submit a ticket?
      • Mar 30
    • Carli1234
      brianleewhite I'm having the exact same issue, and the support portal is a mess. Like olhsson said, there is no MD4 choice in the support ticket form, I just submitted a ticket by selecting a different product. You guys should consider having a dedicated support section for your webstore purchases.
      • Mar 30
    • Carli1234
      olhsson I managed to do the same.
      • Mar 30
    • Carli1234
      Penguino I'm in the same boat. Still waiting for my MD4 HD licence too, i did what i could with a "pre-sales" care ticket.
      • Apr 4
  • New
    linhtrac
    Newcomer - Level 1
    2021-03-26

    I bought VSS4 HD but did not receive any activation code email. I've checked all mailboxes and there's nothing from Musictribe. Even mails to reset password.

    Order number: 90411

    Date: Thursday, March 25, 2021

    1 50
    • linhtrac
      jtromann Same Problem here with MD4 here. Oder Number 1519405. Emailed Support twice, no response yet.
      • Mar 26
      • I bought VSS4 HD but did not receive any activation code email.
        PedroRodrigues Hi jtromann I have replied to your post and please provide your ILOK USERNAM and a print screen of your paypal purchase confirmation via PM and I will gladly assist you on this matter.
        • Mar 27
    • linhtrac
      PedroRodrigues Hi linhtrac have you log in your ILOK account to confirm if the licenses where remotely deposited? If no please provide your ILOK USERNAM and a print screen of your paypal purchase confirmation via PM and I will gladly assist you on this matter.
      • Mar 27
  • New
    deepho
    Newcomer - Level 2
    2021-03-22

    Hi

    I've buy the "SYSTEM 6000 NATIVE SERIES" who all has worked fine.

    My question are only, it's not possible to have 2 ILok Assets insteet only 1 ?

    I work on 2 systems, one at home and one at Studio.

    Best and thank you

     

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    0 27
    • deepho
      TC-Claus Hi deepho - We are currently considering a change in the license scheme. Thanks for helping us making the decision.
      • Mar 23
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