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250,909 members
128,128 posts
  • New
    PeterStedt
    Contributor - Level 2
    2021-04-06

    Hi
    I made an misstake, buying the wrong version of the SYSTEM 6000 Native Bundle.  (my bad)

    I bought SYSTEM 6000 NATIVE BUNDLE, UPGRADED FROM VSS3 NATIVE for $ 599 but made a mistake, I have no previous version of SYSTEM 6000!

    Now I want that refund so I can buy the right version of the SYSTEM 6000 Native Bundle.
    I contacted Musictribe the same day I bought the wrong version, just hours after buying the product.

    I have been contaced by [email protected] saying; Hello Peter, You can file a claim on your PayPal account for refund. Then you can avail/purchase the item you want. I hope this helps. Thank you

    The problem is that PayPal says that the seller has to do the refund. I have given them all the information but they has not coming back. 

    The information from PayPal is:

    If you are not satisfied with your purchase, have sent a double payment by mistake or want to cancel your transaction for any other reason, you can request a refund by sending an email to the seller. Ask the seller to go to the 'Transaction Details' page for your transaction and click on Issue a Refund. You can request a refund up to 180 days after you have paid for the item.

    Here's how to find the seller's contact information:

    1.Click History.

    2.Click on the transaction for which you want a refund.

    3.Use the contact information to send an email to the seller.


    Unfortunately,
    I can not reach your website today due to issues with your site. I have tested Chrome, Firefox and MS Edge and they all say the same.

    Cannot access this pageIt appears that the web page at https://www.music-group.com/ is having problems, or it may have been permanently moved to a new URL.
    ERR_HTTP2_PROTOCOL_ERROR

    So I have tried to contact them thru [email protected] but they have not responded to me.

    So what shall I do now, any suggestions? 

    All the best and stay safe!
    Peter

    read more...
    0 66
    • PeterStedt
      NicJonesMT Hi PeterStadt.
      The only way to process a refund would be to raise a dispute through Paypal. This will then trigger an email with our AR team to deal with the request.
      • Apr 6
  • New
    RaulR7
    Newcomer - Level 1
    2021-04-06

     I bought VSS4 HD but did not receive any activation code email. I've checked all mailboxes and there's nothing from Musictribe.

    0 61
    • RaulR7
      NicJonesMT Hi RaulR7.
      Please check your Spam/Junk folder as sometimes the email is routed to here.
      If you still dont have it then please submit a tech support ticket with your iLok user ID and a screen shot of your order confirmation and we can manually deposit the license for you.
      • Apr 6
  • New
    cake74
    Newcomer - Level 1
    2021-04-06

    Bought the Bundle 2 days ago, didn't receive any confirmation mail, checked my spam as proposed, nada.
    Checked Paypal, money's out, so that worked. Opened a ticket, with all the informations needed, received a reply with a generic answer to send the information I had actually just send. Then sending a reply mail to [email protected] tells me to open a ticket, what I actually did and from where I got the reply to answer to [email protected] So what's going on here? Really upset here...

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    0 84
    • cake74
      Nigel67 Hi cake74. Many apologies for this. I will find your ticket and get this issues sorted straight away. Did you include your ilok account and order number in your ticket. If not could you let me know this so I can get the account activated. Thanks
      • Apr 6
      • System 6000 Native Bundle License Code
        cake74 Hey nigel, thanks for helping me out, appreciate it! Both are included but I'll DM it to you, cheers!
        • Apr 6
      • System 6000 Native Bundle License Code
        Nigel67 Hi, I found your two tickets and a colleague has them in his queue and will be dealing with them shortly. Again, many apologies for the inconvenience.
        • 1
        • ·
        • Apr 6
      • System 6000 Native Bundle License Code
        cake74 Thanks Nigel
        • 1
        • ·
        • Apr 6
      • System 6000 Native Bundle License Code
        cake74 Okay, got my licenses, thanks Nigel & Christoph
        • 1
        • ·
        • Apr 6
    • cake74
      Akko55 hello, i have the same problem, no e-mail about the purchase and activation of System 6000 native, what i should to do?
      • Apr 7
  • New
    mixken
    Newcomer - Level 1
    2021-04-06

    It's been 48 hours since I purchased my VSS4 and I have not received any email.
    What is going on?

    0 49
    • mixken
      Nigel67 Hi mixken, I am very sorry about this. I will get it sorted for you in the next few hours if you could provide me with your e-mail address, iLok account and your order number. Many thanks
      • Apr 5
      • VSS4
        mixken Please let me know where to send that!
        I can't write it here, can I?
        I'm so sorry that my demo license expired and I can't serve you in your important work.
        Please give me the email address of the trouble-shooter!
        This site is too heavy and too difficult to use.
        • Apr 6
      • VSS4
        Nigel67 I will send you an e-mail. You should receive it in the next 30 mins. If not, please check your Spam / Junk folder
        • Apr 6
  • New
    afterlight
    Newcomer - Level 1
    2021-04-05

    Ok, firstly having to register on the forum of an incredibly slow website is just not acceptable a way to get support, especially when the super long questionnaires to get registered and then start a ticket don't even list the product in question.

    I purchased VSS4 2 days ago. No license is forthcoming. ilok ID is same as my username above, and I can submit proof of Paypal payment to music tribe, I already emailed it to [email protected] 

    Can we PLEASE get a license sent out??? Thank you.

     

     

    read more...
    1 107
    • afterlight
      KyleJohnson Hello, sorry to hear you've had this experience. In order to contact us directly please click on Support at the top of the page and submit a support ticket.
      • Apr 5
      • Purchased VSS4 - then crickets......
        afterlight Hi there - I did already. It had to go under VSS3 (nearest I could find on the questionnaire) and the rest I just filled in as best I could...
        • Apr 5
  • New
    Tmatomas
    Newcomer - Level 1
    2021-04-04

    I bought MD4 Native but did not recieve any activation code mail

     

    Ilok name :tmatomas

    email: [email protected]

    This is the third discussion I try to start here

    2 91
    • Tmatomas
      GHanlin I'm having the same trouble with My Icon Native Bundle Purchase. I've gotten No email with activations, and no response to my Support email. The Support system is horrible and even though I've paid... the ticket system didn't allow me to submit a request except under "Pre-sales", because I don't have a serial number to complete the "Tech" form. If there is a human TC Electronic Employee, please help your customers. I know of other people on other forums saying they're having the same trouble.
      • Apr 4
    • Tmatomas
      Nigel67 Hi Tmatomas and GHanlin, Please can you check your junk/spam folders for our e-mails with the activation codes. If there is nothing in there, please get back to me. Many thanks. GHanlin, I will reply to your case as well.
      • Apr 5
    • Tmatomas
      Nigel67 Hi Tmatomas and GHanlin, the issue has been fixed. Please login to your iLok License Manager to activate the licenses. You will need to download the installers from the product page if you haven't done so already. Apologies for the inconvenience again.
      • Apr 5
    • Tmatomas
      Cyclotron Here the same issue with a System 6000 Native bundle. Several days sending mails and starting tickets without answer. A big shame!
      • Apr 5
  • New
    justjooa
    Newcomer - Level 1
    2021-04-03

    Been waiting for over 3 days now, it is not in my junk/spam folder. I've created two tickets and sent screenshots of my order and iLok ID. Could you please solve the issue. 

    1 55
  • New
    chrisr25
    Newcomer - Level 1
    2021-04-02

    Hi, I haven't received my software license for TC 6000 Native Bundle yet. 

    Chris

    0 74
    • chrisr25
      ChrisEdwards1 Hi Chrisr25,

      Can you please check your spam/junk email folder, as sometimes the Activation Code email will be routed to here.
      If the Activation Code is not in your spam/junk can you please submit a technical support ticket by going to support at the top of the page and scrolling to the relevant field. Please provide a screenshot of the order and your iLok ID in the ticket submission and we can then investigate this further.
      • Apr 1
  • New
    justjooa
    Newcomer - Level 1
    2021-04-01

    Would like to receive the license. 

    There's no MD4 in the support portal.

    0 44
    • justjooa
      ChrisEdwards1 Hi justjooa,

      Can you please check your spam/junk email folder, as sometimes the Activation Code email will be routed to here.
      If the Activation Code is not in your spam/junk can you please submit a technical support ticket by going to support at the top of the page and scrolling to the relevant field. Please provide a screenshot of the order and your iLok ID in the ticket submission and we can then investigate this further.
      • Apr 1
  • New
    erwinbader
    Newcomer - Level 1
    2021-03-30

    Hi, I bought the license for MD4 native yesterday but didn´t receive a confirmation mail with a license code so far. Also the money was not taken out of my account jet.

    paypal transaction code is 16D39477LE620434S.

    My trial periode ran out today, so I need the software to go on with my work.

    Thank you

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    0 51
    • erwinbader
      NicJonesMT Hi Erwinbader. Can you click support above and submit a technical support ticket. Please include your Order number and your iLok User ID and we can manually deposit the license then if needed.
      • Mar 30
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