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  • oscarvictoria
    2020-07-07
    VSS3 Native Plugin pucharsed | Software Licenses
    Hi, I bought the VSS3 Native plugin yesterday via PayPal payment, and didn't receive any confirmation e-mail for iLok registration. What can i do to get the ilok incense? paypal account: [email protected] ilok account : oscar-victoria email: [email protected]
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    • oscarvictoria
      William Reichling Hello, Please submit a Care Ticket at the Support link above so we can get this resolved for you.
      • Jul 7
    • oscarvictoria
      Claus Bay Hi oscarvictoria, I've deposit a VSS3 license to Your iLok account - it's waiting in Your iLok Manager :-) Sorry for the trouble - our back-end has been down but is up and running again. All the best and stay safe from Claus
      • Jul 8
  • GustavoMoreno
    2020-07-07
    TC Electronics - LM2 Native activation key | Software Licenses
    Hi, I purchased a licence for TC LM2 native today, and after checking out and paying, the site said that the activation key was emailed to me to my [email protected], but I never actually received that email with the key. Is there anywhere else I can retrieve the activation key?
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    • GustavoMoreno
      Claus Bay Hi GustavoMoreno ... please send me a PM with proof of purchase and Your iLok ID - I'll deposit a license to You :-) All the best and stay safe from Claus. (a back-end issue is causing that You and our customers do not receive the activation email)
      • Jul 7
      • TC Electronics - LM2 Native activation key
        Scott1000 Hi Claus - my name is Scott , I purchased a licence for The Finalizer app yesterday and haven't received any email with the code ? Could you please help me too ?
        • Jul 8
      • TC Electronics - LM2 Native activation key
        Scott1000 I have proof of purchase on request
        • Jul 8
      • TC Electronics - LM2 Native activation key
        Scott1000 kind regards
        • Jul 8
    • GustavoMoreno
      GustavoMoreno Thanks - Claus. Sorry, am new to the tribe, how do I send you a PM? - anyway, my iLok id is: [email protected] and prove of purchase is attached.
      • Jul 7
      • TC Electronics - LM2 Native activation key
        Claus Bay A license is waiting for You in Your iLok Manager ;-) Have fun from Claus.
        • Jul 7
      • TC Electronics - LM2 Native activation key
        GustavoMoreno Cool - it works! thanks.
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        • Jul 8
  • downsouth72
    2020-07-06
    Behringer Registration | Software Licenses
    Hi , I am trying to register on Behringer so I could register my product and get my free software. But I cant sign in. I was routed to create an account here in music tribe community and it was ok. And account is even verified. But when im trying to login to Behringer site it required me to to put MusicID , and it doesn accept it. It always says invalid ID / incorrect. I've spent hours to figure it which suppose to be not too confusing. Then I tried to create new account in Behringer says invalid Email. ?! Can anyone help me? I'm seriously getting frustrated. :(
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    • downsouth72
      Leah D Hi @downsouth72 - After logging in here on the Community, you can register by clicking the Support link above. Select your Care Ticket type as "Product Registration". This will get you registered! Anywhere that you see "MUSIC ID" is actually for our business partner portal. Hope this helps. Thanks!
      • Jul 6
      • Behringer Registration
        downsouth72 do i really need to submit a receipt? Im not sure if i can still find it
        • Jul 6
      • Behringer Registration
        Leah D Hi downsouth72 - Yes, a receipt is required for registration. If you are unable to find your receipt in your records, you can usually acquire a copy from the original store of purchase. Thanks!
        • Jul 7
  • heidixwang
    2020-07-02
    Bought the plugin, but no confirmation email | Software Licenses
    Just purchased TC2290 and 1210 native, didn't get any confirmation email or registration instructions. And support doesn't work either...
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    • heidixwang
      heidixwang already checked the spam folder too
      • Jul 2
    • heidixwang
      Kyle Johnson The support link should be back up and running. Please submit a support ticket.
      • Jul 2
      • Bought the plugin, but no confirmation email
        heidixwang Sorry it's still not working for me. It keeps asking me fill out required field, but I already filled out everything.
        • Jul 2
      • Bought the plugin, but no confirmation email
        Kyle Johnson Sorry to hear that. I sent you a message on Facebook, please take a look when you get a chance.
        • Jul 6
  • Hitvision
    2020-07-01
    Master HD X | Software Licenses
    Hi I bought this software monday 29 june thru PayPal. Still have not got any email for ilok license or an activationcode.
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    • Hitvision
      Nigel Turner Hi, has your ilok license issue been sorted. If not, please can you go to the support tab at the top of the page and submit a ticket. I am very sorry for the inconvenience caused.
      • Jul 17
  • tibi12345
    2020-07-01
    Finalizer App | Software Licenses
    Hello. I've buyed the Finalizer app yesterday, but i didn't recieve any confirmation e-mail and it has beenmmore than 24 hours. Yesterday your support site didn't work at all. Can I get my license, please? I'm expecting this kind of stuff from a small company, but in this case, I find very disrespectful, the fact that I am the one reaching out to you.
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    • tibi12345
      Pedro Rodrigues Hi tibi12345 have you check the your spam folder and confirm on your ILOK account if the license was remotely deposited ?
      • Jul 1
    • tibi12345
      tibi12345 I checked the spam folder. I've also checked the ilok license manager, but as it was expected nothing was in there. The form didn't ask for my Ilok account, only for my e-mail adress.
      • Jul 1
    • tibi12345
      Pedro Rodrigues Hi tibi12345 please submit a case via Community, please mention my name so I can managed this issue directly
      • Jul 1
    • tibi12345
      tibi12345 Thank you, but I cannot find the 'place' where I can do that. Can you, please, send me a link?
      • Jul 2
      • Finalizer App
        Pedro Rodrigues https://community.musictribe.com/pages/care-portal
        • Jul 2
  • Fabio Ricci
    2020-07-01
    MASTER X HD NATIVE / MASTER X HD-DT | Software Licenses
    Hi Are the hardware controller included in the price? I'm interessed to buy the Bundle with both plugins, but i don't know if for the price 279$ are the controller included. Best
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    • Fabio Ricci
      Pedro Rodrigues Hi Fabio , Please be aware that if you acquire the Master X HD controller on the purchase it will be included the plug in but if you acquire the Master X HD NATIVE version that will not include the controller.
      • Jul 1
    • Fabio Ricci
      Fabio Ricci Hi Pedro, thank you for the response. But where i can buy with controller. I see only the software bundle but not choice or button for buy the controller. Can you gibe me the link?
      • Jul 2
    • Fabio Ricci
      Pedro Rodrigues Hi Fabio At this time you will have to contact a partner to acquire the controller or the bundle that includes the controller as our store is exclusively for software.
      • Jul 2
      • MASTER X HD NATIVE / MASTER X HD-DT
        Fabio Ricci Ahh, ok thank you for the lightning fast response.
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        • Jul 2
    • Fabio Ricci
      Yann Vu So where can we buy it with the controller???
      • Jul 5
  • RoyGordon
    2020-06-25
    UMC204HD activation code | Software Licenses
    Greetings. I have registered a UMC204HD 3 days ago. However, I haven't yet received an activation code for Tracktion/Waveform. I've read that the code was supposed to be emailed in 24 hours. So, is it just taking longer than expected or is there a problem?
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    • RoyGordon
      Rex Beckett Check your email spam/junk folder. Responses have been missed this way. Otherwise, if you tell us the Care ticket number for the Product Registration, one of the Community team should be able to check it.
      • Jun 25
      • UMC204HD activation code
        RoyGordon Not in spam.
        Ticket: CAS-113095-R5X8J0 
        Thanks
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        • Jun 25
      • UMC204HD activation code
        RoyGordon Email received. Thanks
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        • Jun 25