Statistics

268,229 members
147,786 posts
  • New
    Beep2458
    Newcomer - Level 1
    2022-01-18

    Hi I bought 3 licences of VSS3. I have no recived iy yet. Ples can U send mr those asap and invoice as well.

    for comunication pleas contact me on lukas @studiobeep.cz

    0 0
    • Beep2458
      Dale_M Sorry this weas missing, can you go to the Support tab above and send us the request on a technical ticket please?
      • 18 hours ago
  • New
    Guram
    Newcomer - Level 1
    2022-01-02

    Good day to all! I bought a set of pedals in TC-electronic two months ago and the problem with their compatibility with Mac Os Monterey or maybe another problem has not been solved yet, but the rest of the software is installed and working, and 5 pedals - BOOSTER+ DISTORTION NATIVE, DUAL EQUALIZER NATIVE,STEREO CHORUS+ FLANGER NATIVE,SUSTAIN+ EQUALIZER NATIVE,TC XII PHASER NATIVE - DO NOT connect to Logic Pro X - despite the confirmed licenses! Perhaps the problems with these pedals are also because they have not been updated since 2017, this is the main PROBLEM, because of which paid plug-ins cannot be used. Can someone tell me a way out of the situation?

    read more...
    0 24
    • Guram
      PedroRodrigues Hi Guram, we have been exchanging messages about this matter for some time and as suggested previously please attempt the configuration of the software on a older OSX version otherwise it will not work. Thank you
      • Jan 13
  • New
    klodianqafoku
    Newcomer - Level 1
    2022-01-02

    Hello, I want to buy a licence of Finalizer tc, but Albania is not in the country list. What to do?

    0 15
    • klodianqafoku
      ChrisEdwards1

      Hi klodianqafoku, I apologize for the inconvenience here. I have reached out to our web team and requested Albania be added to the country list, if you are happy to wait I will notify you once this has been done.

      Alternatively, if you wish to proceed with the purchase before your country is added the address information is for the invoice only. With this in mind, you could use an alternative country for the time being, and once purchased please open a technical support case requesting for the details to be amended.

      • Jan 5
      • Buying licence finalizer tc
        Guram Hello! Can you tell me- what to do in a situation when I bought 5 native pedal plug-ins in ts-electronics -and none of them is connected to the logic pro x and does not work? What measures should be taken to ensure that the purchased plugins eventually start working?
        • Jan 6
    • klodianqafoku
  • New
    GennadyPugachev
    Newcomer - Level 1
    2021-12-26

    Friends! Thanks to Christian G Frandsen, My Question was resolved within 30 minutes! I have never seen such a support as in TC Electronics - !!!) Sensitive, Human, and just Native !!! In the Direct and Figurative Sense of This Word !!! I would like to Congratulate Christian and All Merry Christmas !!! Like All the same It's good that a Person like Christian works in TC Electronics!!! Bravo !!! Thank you !!! Thank you very much !!! It's just fantastic !!!

    read more...
    2 5
  • New
    Project64
    Newcomer - Level 1
    2021-12-23

    Hi, I've tried several times to register the vintage guitar pedal bundle on the product registration page but I never get any confirmation from the site so I'm still missing the ilok code to use the software. I tried to create a care ticket but I have the same problem, the page states that I have to compile all required field, but I'm pretty sure I've compiled them all, I've tried at least 10 times with two different browser. Is there an email address for asking support?

    read more...
    0 5
    • Project64
      WilliamR Hello, William from musictribe here. Could you give me your case number so that I can look into this for you?
      • December 23, 2021
    • Project64
      Project64

      Hi William, I don't have a case number because I'm unable to open a care ticket

      • December 23, 2021
  • New
    Beep2458
    Newcomer - Level 1
    2021-12-16

    Hi I bought 4 licences of VSS3.

    No email and licences recieved... 

    I all ready complain two times on this portal. No help rom your side.

    Pleas send me those licences and invoice ASAP...!

    ilok:lukasmoudry


    View Attachment
    read more...
    0 4
  • New
    nlsrecordingstudio
    Newcomer - Level 1
    2021-12-08

    Dear Support

    Can you give me a hands up where you are in migrating the VST3 / AU plugins to run natively on Apple Silicon. I'm not intressted in rosetta2 (that works for now). But as upcoming DAWs are running natively on M1(x) those plugins are needed.

     

    read more...
    0 27
  • New
    CMPUNCH
    Newcomer - Level 1
    2021-12-04

    Hi MUSIC Tribe and tc electronic

     

    My name is Yoshiro Kuzumaki, I am recording and mastering engineer,

    Living in Tokyo,Japan.

     

    I bought Finalizer Plus and M3000, they always helped me when I was young.

    They were really nice gear.

     

    Now I purchased TC Studio Elite Collection last weekend.

    But there is no action to my e-mail address.

     

    Please help me to download plug-ins and authorize it ASAP.

    Of course I want to use them.

     

    iLok ID : CMPUNCH

     

    ---

    Yoshiro Kuzumaki

    read more...
    0 31
  • New
    djnewtone
    Newcomer - Level 1
    2021-12-03

    Transaction code: 0HH22433P33667505

    Invoice: 1522683

     

    Please check asap and send me the activation code to my email address.

    1 22
    • djnewtone
      PedroRodrigues Hi djnewtone, thank you for your post, to be possible to proceed with your request we will require your PAYPAL Payment confirmation and your ILOK USERNAME. Thank you
      • December 4, 2021
      • No activation code received for VSS3
        djnewtone Hi Pedro, Thanks for your reply. Please, find attached the PayPal Confirmation and here is my ILOK User: [email protected] Looking forward to your response.
        • December 6, 2021
    • djnewtone
      djnewtone No answer received yet. Any news on this???
      • December 9, 2021
    • djnewtone
      djnewtone Still nothing. What's happening TC Electronic????
      • December 13, 2021
  • New
    klem94
    Newcomer - Level 1
    2021-12-03

    Hi,

    I have not received my activation code. 

    I need it urgently for a live theater production. 
    I see that many people are in the same case as me. 

    I contacted the support team- no answer. I complained on Twitter, the community manager  came back to me, but still, no contact from the support team. 

    What are you doing ? This is highly unprofessional. But hey, I could have guessed it. Messed up activation system, and messed up support system, what a great combo. I will never buy TC products online. 

    Also, if I don't get my activation code by tomorrow, I will contest/cancel the PayPal payment, and will signal this scam behavior to the French customs and fraud protection service. 

    Please, everyone who bought products and haven't received any code:

    cancell your PayPal payment, if you didn't received your product activation code. 

    We won't get scammed. 

    read more...
    1 43
    • klem94
      PedroRodrigues Hi klem94 thank you for your post, can you please provide me your PAYPAL purchase confirmation and your ILOK USERNAME so I can check what happened. Thank you
      • December 2, 2021
Go to page