Hello, dear team, on Monday I bought the stereo loudness bundle. Booking was made via Paypal. According to the order confirmation in the browser, it is said that I will receive the activation code within 24 hours. It's been 48 hours now. nothing in spam!!! 

Best 

I purchased MD4 HD Native plugin on July 23 and I still don't have any authorization code. I've opened a ticket and I was asked to provide aa screenshot of the payment, which I did on July 24 and I got no more replies.

I'm using the trial now, but I'd like to receive the full version since it's a digital purchase and we're living in 2021

When I recently tried to update my installation of LM6n on my Mac running macOS 11.4 Big Sur an error dialogue box popped up indicating the installation could not proceed 'because Apple cannot check it for malicious software. The software needs to be updated.'
I'm guessing the same may apply to my LC6n software, which current is up to date but I would hate to need to reisntall it if it has the same problem with Big Sur.

When will an updated version of these installers that function with Apple's malicious software check be released?

Maybe the answer is out there somewhere already - but to be quite frank, it took me too long to even get here - or to get in touch in anyway with TC. I used to adore the company, it was a benchmark regarding being customer friendly and it's service. Now the benchmark that is left seems to be the sonic quality of their products. Which is still great.

But here's my question: I've been a TC user for a long, long time. I started with the Powercore (in the days when it was still PCI) moved on to the Powercore Express and finally managed to make a dream come true when buying two units of the System 6000 plus the ICON remote. Now I saw the Native series coming up, but didn't even bother to try so far, as I think if TC values loyality and their customers at all, than a crossgrade option for all owners of the System 6000 should be a matter of course!

So again: is there a crossgrade option and if not: really??

Please don't make me dissapointed here.

Hi there,

After my MD4 trial was over last week, I immediately bought the full version, as I'm in the middle of customer projects where MD4 was used.

After the purchase came the shock, it takes 24 to 48 hours until the full version is unlocked. Where can you find something like that, it's 2021.

And please, how do I explain to my customers that their projects won't be finished.

A seamless transition from trial to full version simply has to be guaranteed in the professional sector.

The highlight is yet to come ...

It was now more than 60 hours ago that the MD Native Software was purchased and I haven't even received a purchase confirmation or activation yet. The money was of course debited immediately.

That is not professional and an absolute cheek. I expect immediate activation and compensation for the trouble this caused.

We use a studiokonnekt 48, purchased new a very few years ago. It has been our audio interface workhorse for years under several iterations of MacOS. TC has apparently released the 64-bit version of Windows drivers/apps for controlling this and other TC interfaces. It is not apparent that TC Electronic (today part of the Behringer concern) has commited to letting us use our perfectly healthy audio interfaces under 64-bit system software such as Mojave.

We are asking TC Electronic - presumably its own division in the Behringer sphere - to commit to developing and releasing 64-bit-compliant software for the studiokonnekt 48 and the handful of other excellent TC audio interfaces from that generation, so that we who pay your bills and make doing business a pleasure can remain happy users of TC's great gear.

Let's go TC, show us - your user-base - some honest and simple generosity!

Problem is all the "Type of ticket" drop down choices (except pre-sale which this isn't) require model or serial numbers in order to submit it. Also I don't see a place to enter what my problem is. Can somebody please tell me what category will allow me to submit a ticket for not receiving my Activation Code for the Finalizer software that I purchsed. It was not in my spam folder.

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Hi, 

I just bought the MD4HD native, but I haven't received any licence or code to register the product. 

Checked my email and spam folder, but nothing ...

Any help please?

Tahnk you

Jerome R