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  • New
    Nuridu89
    Newcomer - Level 1
    2022-05-08
    Impact Twin | Software Licenses

    Bonsoir,

    Je viens d'acheter la TC Electronic Impact Twin d'occasion mais dans le carton il n'y avait pas de CD-ROM pour l'installation donc finalement j'ai été sur le site pour télécharger la dernière version 3.6.1 et je suis sous High Sierra, mais une fois l'installation términé rien ne fonctionne.

    Comment dois-je procéder ? Est-ce que c'est possible de se procurer du CD-ROM d'installation ? J'ai vraiment besoin d'aide car je ne m'en sors pas du tout...

    En attendants un re tour de votre part, merci d'avance.

    read more...
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    • Nuridu89
      NicJonesMT Hi Nridu89.
      I believe I responded to your technical support ticket earlier today. Can you please check your Spam/Junk email inbox for my email.
      • May 9
  • New
    Paulo69
    Newcomer - Level 1
    2022-04-22
    I bought a TC2290 Native 29th November 2021 Still no authorisation code for ilok... | Software Licenses

    I bought a TC2290 Native 29th November 2021 Still no authorisation code for ilok account, Very very poor


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    • Paulo69
      WilliamR Hello, WIlliam from musictribe here. I've sent you a direct message. Could you please reply with your iLok ID. I can get this sorted for you ASAP.
      • Apr 22
  • New
    grilledfish53
    Newcomer - Level 1
    2022-04-15
    Finalizer won't open anymore? | Software Licenses

    I used finalizer on one project 2020-2021- I tried to open it today several times and I had to force quit since it would not open.

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  • New
    Elodie87
    Newcomer - Level 1
    2022-04-11
    SOTWARE TC ELECTRONIC KONNEKT 6 | Software Licenses

    Hi guys,

    i've bought the TC electronic desktop konnekt 6 (Firewire Audio Interface and Monitor Control) but i can't upload the software because the version in the site is too old for my computer.

    Could you send me a version compatible with my computer please ?

    My computer : MacBook Air 7.2 / macOS Big Sur version 11.6.4 / Intel Core i5 double coeur (heartdouble) 

    Thank you very much for your answer.

    Elodie87

    read more...
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    • Elodie87
      PedroRodrigues Hi Elodie87, thank you for your post, unfortunately the TC ELECTRONIC KONNEKT 6 has been discontinued for some time and we have stopped releasing any resources for this unit. If you wish to keep using your KONNEKT 6 you must do it exclusively on legacy operating systems. Thank you
      • Apr 12
    • Elodie87
      khongkhiem22 I have a Konnekt 6 its firmware ver 1.02
      i need the firmware ver 2 or last firmware.Thank
      • May 10
    • Elodie87
      PedroRodrigues

      Hi khongkhiem22, thank you for your question, please follow the link below to access all the resources available for TC ELECTRONIC KONNEKT 6 : https://www.tcelectronic.com/tcelectronic/product?modelCode=HE043 Thank you

      • May 10
  • New
    ranchdip
    Newcomer - Level 1
    2022-04-06
    Finalizer bundle will not install on new Mac with Rosetta | Software Licenses

    Hello,

    I am running Rosetta 2 on my new MacBook Pro and for some reason the trial bundle for the TC electronics Finalizer will not install. Is this a known problem or am I doing something wrong?

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    • ranchdip
      WilliamR Hello, William from Musictribe here. Please click on the support link above and open a tech support case. Someone will get this sorted out for you ASAP.
      • Apr 6
    • ranchdip
      ranchdip

      I had put in a ticket back on March 11th and the ticket was cancelled without any responses. I’ve been a long time TC Elec user from back to the original Finalizer and this experience with the software has been horrible. This support site is so slow and it’s tough getting any help.

      • Apr 11
  • New
    guitar012001
    Newcomer - Level 1
    2022-03-07
    How to transfer ICON Software files back into System 6000 MK1 | Software Licenses

    Hello,

    I'm still succesfully using my System 6000 MKI everyday. After much toil, I've figured out how to use the ICON Software App with my Macpro running High Sierra 10.13.6 partition with ICON App 8.4 and on Mountain Lion 10.8.5 partition with ICON App 7.5. I can save presets successfully but I'm having trouble getting them back into the Frame on either partion. Can anyone give me some assistance on transfering the .syx files back into the Frame?

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    • guitar012001
      guitar012001 Also, I forgot to mention that I have the Frame and ICON Hardware unit connected via an Ethernet Switch and I have the MIDI out connection from the frame connected to my midi interface and the signal is being received. I'm using SysEx Librarian by SNOIZE. It plays the file back into my interface which I can verify but I don't see anything changing in the 6000 setups at all.
      • Mar 7
    • guitar012001
      PedroRodrigues Hi guitar012001, thank you for your post, in this case to be possible to assist you with more tools on this matter, please follow the link below and submit an assistance request directly t our Tech Support Team.https://community.musictribe.com/pages/create-new-ticket?type=Technical%20Support&brand=TCElectronic Thank you
      • Mar 8
  • New
    Dominic21
    Newcomer - Level 1
    2022-03-03
    Licenses pour Brickwall HD Native et Master X HD Native | Software Licenses

    Bonjour

    j'ai malencontreusement effacé mes licence sur mon I Lock virtuel

    et j'aurais besoin de nouveau license/authorization activation/redemption code 

     

    comment me les procuré  Merci 

    read more...
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    • Dominic21
      PedroRodrigues

      Salut Dominic21

      Merci pour votre message, veuillez envoyer par message privé votre NOM D'UTILISATEUR ILOK et l'e-mail qui confirme l'achat de votre licence.

      Merci
      • Mar 4
  • New
    toustou
    Newcomer - Level 1
    2022-03-03
    DVR250 DT | Software Licenses

    bonjour

    je ne trouve pas le numero de licence pour activer le plug ins, le revendeur m'indique de me servir du numero de serie mais il ne correspond pas au format demander par ILOCK! command puis-je faire pour le trouver?

    merci

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    • toustou
      NicJonesMT Hi Toustou.
      If you have purchased the DT version of the DVR250 then you do not need a license to activate it. Simply connect the DT Controller to your computer and it will authorise the license.
      You also get a 60 day travel period where you can use the Plugin for 60 days without needing to connect the Desktop Controller.
      More detail on this can be found on page 9 of the user manual.

      Salut Toustou.
      Si vous avez acheté la version DT du DVR250, vous n'avez pas besoin de licence pour l'activer. Connectez simplement le contrôleur DT à votre ordinateur et il autorisera la licence.
      Vous bénéficiez également d'une période de voyage de 60 jours pendant laquelle vous pouvez utiliser le plug-in pendant 60 jours sans avoir à connecter le contrôleur de bureau.
      Vous trouverez plus de détails à ce sujet à la page 9 du manuel d'utilisation.

      https://mediadl.musictribe.com/media/PLM/data/docs/P0DCR/DVR250-DT_M_EN.pdf
      • Mar 3
  • New
    Dominic21
    Newcomer - Level 1
    2022-03-01
    TC DVR250 | Software Licenses

    Je ne suis pas cabale de connecte mon module DVR250 avec l'application sur mon ordinateur

    et je ne trouve pas le code d'activation 

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    • Dominic21
      PedroRodrigues Bonjour Dominic21, merci pour votre message, le code que vous mentionnez doit être fourni par le partenaire qui vous a vendu l'appareil.
      Veuillez d'abord confirmer que le code n'était pas à l'intérieur du colis.
      Si ce n'est pas le cas, veuillez contacter votre revendeur pour demander le code de votre appareil.
      Si ce n'est pas possible, veuillez m'envoyer un message privé avec votre facture et je ferai de mon mieux pour vous aider à résoudre le problème. Merci
      • Mar 1
  • New
    DavidArt0516
    Newcomer - Level 1
    2022-02-22
    Loudness radar issue | Software Licenses

    Hi,

    As it shows in the attached picture, I'm not sure what the problem is. Can anybody help me please?

     

    Best,

    David

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