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  • New
    cmontilla
    Newcomer - Level 1
    2020-12-31
    MASTER X TDM To Native upgrade request | Software Licenses

    Hello, I wrote a ticket on the Care Portal asking for an upgrade option form Master X TDM to Master X Native. Nobody replied and the case appears as "solved"

    Is there a way to upgrade from TDM to Native?

    Ticket Number: CAS-404737-J5F8F9

    License upgrade from TC Master X TDM to Master X Native

    Hello, I own a Master X TDM License, it's a must tool for my work I recentrly upgraded to a new Protools system, and TDM is not supported anymore. I woul like to upgrade my license to Master X Native , is that possible?

    read more...
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  • New
    swross
    Contributor - Level 1
    2020-12-14
    Remove VS233 plugin from Logic / Mac ? | Software Licenses

    plug-in song load.  I do not want to use the key.  Easier to delete from Logic. Tried to delete from Nax but it's still registered in Logic 10.6... Catalina thanks. I'm typing from mobile.  

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    • 1 Replies
      Oldest
    • swross
      PedroRodrigues Hi SWROSS, Please confirm that you have the 64 bit version for the VSS3, for that please follow the link below https://www.tcelectronic.com/tcelectronic/product?modelCode=P0D5I Thank you
      • December 15, 2020
      • Remove VS233 plugin from Logic / Mac ?
        swross Pedro-- Thanks. It's 64-bit. I found several version is PLUGINS folders. Plus, XML exec files. and some are NKI files (Kontakt). Can / Should I delete them all. Thanks!!
        • 1
        • ·
        • December 15, 2020
      • Remove VS233 plugin from Logic / Mac ?
        PedroRodrigues Hi SWROSS if you wish to remove the VSS3 form your computer yes I would advise you to proceed as you mentioned.
        • December 16, 2020
  • New
    humanbeing
    Newcomer - Level 1
    2020-11-30
    VSS3 Activation code??? | Software Licenses

    No email confimration , no activation code, nothing but frustrating just trying to even get a hold of guys! On the website confirmation page it says "if you haven't received an activation email in 24hrs MAX contact support" I get the distinct feeling that this actually the norm! I think we as customers have to physically reach out to you just get our activation codes—this is rediculous it's 2020, get with the program!

    This is so unacceptable for cutomer service. 3 days I've been waiting and nothing!

     

    My open ticket: CAS-396028-X9F1G3

    Please just respond and give me the software I paid for.

    read more...
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    • 1 Replies
      Oldest
    • humanbeing
      KyleJohnson Hello Matthew, Kyle here with Music Tribe. I have deposited the license onto your iLok account and sent you an email at around 9:40am Pacific time this morning. Thank you for your patience in this matter.
      • November 30, 2020
      • View more replies
      • VSS3 Activation code???
        humanbeing Kyle, I still have not received the activation code email. Can you please confirm you have the right email address?
        • 1
        • ·
        • November 30, 2020
      • VSS3 Activation code???
        PedroRodrigues Hi Matthew, as my colleague Kyle Johnson mentioned please log in your ILOK account and activate you license as in this case we have perform a remote direct deposit
        • December 1, 2020
  • New
    humanbeing
    Newcomer - Level 1
    2020-11-30
    VSS3 Native Activation code. URGENT!!!!! | Software Licenses

    No confirmation email, no activagtion code email, nothing but an incredibably frustrating experience just trying to get a hold of this company! I get the feeling from the website conifmation page ("if you haven't received activation code in 24hrs contact support") that all of this is actually a manual process on your end and that you intend for us customers to have to physically reach out just to get the activation codes! It's 2020, get with the program! This isn't even close to an acceptable customer experience. I don't know how you guys stay in business like this!

    My open ticket: CAS-396028-X9F1G3

     

    Please just give me what I purchased from you! 

    read more...
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    • 1 Replies
      Oldest
    • humanbeing
      PedroRodrigues Hi Matthew, as my colleague Kyle Johnson mentioned on the post above and on case number CAS-396028-X9F1G3 please log in your ILOK account and activate you license as in this case we have perform a remote direct deposit on your ILOK account
      • December 1, 2020
      • VSS3 Native Activation code. URGENT!!!!!
        humanbeing Thank you so much. I did that and in my DAW I have access to VSS3 now. It did not even prompt me for an activation code. Is that because of how you deposited it on your side? My only concern is will I need an activation code in the future for any reason?
        • 1
        • ·
        • December 1, 2020
      • VSS3 Native Activation code. URGENT!!!!!
        humanbeing Don't I need the activation code for my records?
        • 1
        • ·
        • December 1, 2020
      • VSS3 Native Activation code. URGENT!!!!!
        PedroRodrigues No, any information will be present on your ILOK account. Thank you
        • December 2, 2020
  • New
    shantanu
    Newcomer - Level 1
    2020-11-29
    Change of email | Software Licenses

    I just purchased the Icon Series Legacy Native Bundle. Unfortunately the confirmation mail and activation codes went to a wrong id which is no more valid. 
    How do I get these codes sent to my current id which is 

    [email protected]

    my order number is 89003 Purchase on 29th November 2020

    read more...
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    • 2 Replies
      Oldest
    • shantanu
      shantanu Please someone reply.... this is urgent
      • November 29, 2020
    • shantanu
      john0121 Hi Shantanu, it would be better to submit a technical support ticket in this case so the team can resolve directly with you over email. Click support at the top of the page then tech support and fill out the form. Feel free to put FAO John Matthews as the subject so I can pick this up with a colleague.
      • November 29, 2020
  • New
    joan3457
    Newcomer - Level 1
    2020-11-06
    Tc electronic Konnekt Live | Software Licenses

    Konnekt live no encuentro drivers para windows 10

    0 20
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    • 1 Replies
      Oldest
    • joan3457
      PedroRodrigues Hi Joan, please ne aware that the Konnekt Live is a legacy unit and we have stopped released any resources for this unit for some time now. This means that if you wish to keep using the Konnekt Live you will have to do it exclusively on legacy operating systems as this unit will not work on more recent operating systems.
      • November 9, 2020
  • New
    Ziart
    Newcomer - Level 1
    2020-10-31
    TC electronics VSS3 up to date | Software Licenses

    Hello,

    We've bought a TC electronics VSS3 stereo source Reverb TDM a few years ago and would like to update id to the new version of the VSS3.

    Please indicate me what's the best solution to do this.

    And excuse my english!

    Best regards

    O.Lecoeur

    Studio Honolulu

     
    What do you want to do ?
    New mail
    read more...
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    • 2 Replies
      Oldest
    • Ziart
      PedroRodrigues Hi, Honolulu Lecoeur to acquire or upgrade any license please follow the link below to access our Webstore https://store.tcelectronic.com
      • November 1, 2020
    • Ziart
      sseymour7 To be clear, do I have to "upgrade" if I already own VSS3 from 2018 and just want to update it (if necessary) to ensure compliance with Mac OS X Catalina (10.15.7)?
      • November 2, 2020
      • TC electronics VSS3 up to date
        PedroRodrigues Hi Stan if you have a VSS3 TDM you will have to follow the link above to update to a VSS3 NATIVE as this is the only version available for Catalina as the TDM version as been discontinued for some time now
        • November 3, 2020
  • NewlyfeRecord
    Newcomer - Level 1
    2020-10-14
    tc electronic impact twin | Software Licenses

    tc electronic impact twin will it work with osx 10.8.5

    0 17
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  • lcdtce
    Newcomer - Level 1
    2020-09-30
    LM2 Native - New Version Available? | Software Licenses

    I have LM2 Native version 1.1.3. Is there a newer version? If so, how can I get it?

    Thanks.

    **Leigh

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  • Moonsir
    Newcomer - Level 1
    2020-09-30
    I bought tc electronics finalizer. I got the receipt. How can I register with I ... | Software Licenses

    I bought tc electronics finalizer. I got the receipt. How can I register with I ROCK?

     

    0 10
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    • 1 Replies
      Oldest
    • Moonsir
      KyleJohnson Hello Hong, Kyle here with Music Tribe. Please contact us by clicking the Support link at the top of the page. Then scroll down and select Technical Support.
      • September 30, 2020
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