How can I initiate a refund for an erroneous duplicate purchase of the Native Bundle?
I still haven´t received my MD4 license.
It´s not in my Spam and I can´t create a support ticket cause there's no MD4 in the support portal.
Please help.
Frank
I just got the VSS4 and Nonlin plugins. Its amazing to have these, my favourite algorithms from my reverb 4000, as plugins. I only wish you provided more than 1 iLok activation. I use a macbook pro on the go, and another mac in my home studio. I'm considering buying these two plugins again to have them on both computers, but it feels wrong. So, please consider providing more than 1 activation.
Some examples of others that do provide at least 2 activations:
Eventide
Fab Filter
iZotope
Native Instruments Komplete
Modartt Pianoteq
Plugin Alliance
Roland Cloud
Soundtoys
Valhalla DSP
And many thanks for making these great plugins!
Hi
I made an misstake, buying the wrong version of the SYSTEM 6000 Native Bundle. (my bad)
I bought SYSTEM 6000 NATIVE BUNDLE, UPGRADED FROM VSS3 NATIVE for $ 599 but made a mistake, I have no previous version of SYSTEM 6000!
Now I want that refund so I can buy the right version of the SYSTEM 6000 Native Bundle.
I contacted Musictribe the same day I bought the wrong version, just hours after buying the product.
I have been contaced by [email protected] saying; Hello Peter, You can file a claim on your PayPal account for refund. Then you can avail/purchase the item you want. I hope this helps. Thank you
The problem is that PayPal says that the seller has to do the refund. I have given them all the information but they has not coming back.
The information from PayPal is:
If you are not satisfied with your purchase, have sent a double payment by mistake or want to cancel your transaction for any other reason, you can request a refund by sending an email to the seller. Ask the seller to go to the 'Transaction Details' page for your transaction and click on Issue a Refund. You can request a refund up to 180 days after you have paid for the item.
Here's how to find the seller's contact information:
1.Click History.
2.Click on the transaction for which you want a refund.
3.Use the contact information to send an email to the seller.
Unfortunately, I can not reach your website today due to issues with your site. I have tested Chrome, Firefox and MS Edge and they all say the same.
Cannot access this pageIt appears that the web page at https://www.music-group.com/ is having problems, or it may have been permanently moved to a new URL.
ERR_HTTP2_PROTOCOL_ERROR
So I have tried to contact them thru [email protected] but they have not responded to me.
So what shall I do now, any suggestions?
All the best and stay safe!
Peter
I bought VSS4 HD but did not receive any activation code email. I've checked all mailboxes and there's nothing from Musictribe.
Bought the Bundle 2 days ago, didn't receive any confirmation mail, checked my spam as proposed, nada.
Checked Paypal, money's out, so that worked. Opened a ticket, with all the informations needed, received a reply with a generic answer to send the information I had actually just send. Then sending a reply mail to [email protected] tells me to open a ticket, what I actually did and from where I got the reply to answer to [email protected] So what's going on here? Really upset here...
It's been 48 hours since I purchased my VSS4 and I have not received any email.
What is going on?
Ok, firstly having to register on the forum of an incredibly slow website is just not acceptable a way to get support, especially when the super long questionnaires to get registered and then start a ticket don't even list the product in question.
I purchased VSS4 2 days ago. No license is forthcoming. ilok ID is same as my username above, and I can submit proof of Paypal payment to music tribe, I already emailed it to [email protected]
Can we PLEASE get a license sent out??? Thank you.
Been waiting for over 3 days now, it is not in my junk/spam folder. I've created two tickets and sent screenshots of my order and iLok ID. Could you please solve the issue.
Hi, I haven't received my software license for TC 6000 Native Bundle yet.
Chris