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298,605 members
182,229 posts
  • New
    MacproT
    Newcomer - Level 1
    2021-11-30

    I am considering opening an issue with paypal. I paid $153 for MD4 HD native. Opened a ticket already with Case No: CAS-505804-C6T4L0 CRM:0120000253027 over 36 hours ago and absolutely no answers, no reaction. It is not the first time with TC that they do not send the activation code after purchase. I am very disappointed.

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    0 29
    • MacproT
      ChrisEdwards1 Hi MacproT, I am sorry to hear about this issue. I will be sure this is followed up on for you today, please keep an eye out in your spam/junk folder for the reply as we have seen its route to these locations on occasion.
      • November 30, 2021
    • MacproT
      MacproT

      You asked for my ilok ID in an email. I sent my ilok ID in a reply email to you about 30 minutes ago. No email in my spam/junk folder. Thanks.

      • November 30, 2021
  • New
    Gertschie
    Newcomer - Level 1
    2021-11-29

    I purchased the plugin last Friday & still waiting to use it since no activation code arrived via email ...

    Paypal Invoice ID: 1522100

    Case Number: CAS-505563-C3C6G8

    iLok User ID: Gertschie

    Please take care of it ASAP by either sending me the code via email or depositing into my iLok account!!

     

    Thanks,

    Gerhard

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    0 67
    • Gertschie
      gtrian I have the same issue and considering opening the issue with paypal. I paid them $324 . over 48 hours ago and absolutely nothing
      • November 29, 2021
      • No license/activation code or iLok deposit for MASTER X HD NATIVE
        ChrisEdwards1 Hi gtrian, I am sorry to hear about this issue. If you have not yet done so could you please check your spam/junk email folder? Sometimes the Activation Code email will be routed to here.
        If the Activation Code is not in your spam/junk can you please provide submit a technical support ticket with a screenshot of the order and your iLok ID, and I can then manually generate this for you. To do this please go to support at the top of the page and click on the relevant tab, with regards to serial number please enter N/A.

        If you have already submitted a case could you please confirm the case number for me?
        • 1
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        • November 29, 2021
    • Gertschie
      ChrisEdwards1 Hi Gertschie, I am sorry to hear about this issue. I will be sure this is followed up on for you today, please keep an eye out in your spam/junk folder for the reply as we have seen its route to these locations on occasion.
      • November 29, 2021
    • Gertschie
      MacproT I have the same problem and considering opening an issue with paypal. I paid them $153. Opened a ticket already with Case No: CAS-505804-C6T4L0 CRM:0120000253027 over 36 hours ago and absolutely nothing. It is not the first time with TC that they do not send the activation code after purchase.
      • November 30, 2021
    • Gertschie
      Gertschie

      UPDATE Nov 30, 2021: received the needed activation code this morning via email, and rest worked like a charm instantly! BIG thanks and shout-out to Chris Edwards & Claus from musictribe for taking care of the problem ... both thumbs up & thanks so very much again ... case closed.

      • November 30, 2021
    • Gertschie
      cperezh So to get an activation code it seems I need to create a brand new post in this forum so that a moderator will intervene and my support ticket will be looked at...seriously???
      • December 2, 2021
  • New
    Uli21
    Newcomer - Level 1
    2021-11-29

    Like so many others I paid for a TC software product but haven't received anything for my money.

    There are no answers to my support tickets.

    No answers in this forum anymore.

    What's going on here?

    0 58
    • Uli21
      jackplug I have the same issue and considering opening the issue with paypal. I paid them £328 yesterday well over 24 hours ago and absolutely nothing
      • November 29, 2021
      • TC support sleeping soundly?
        ChrisEdwards1 Hi jackplug, I am sorry to hear about this issue. If you have not yet done so could you please check your spam/junk email folder? Sometimes the Activation Code email will be routed to here.
        If the Activation Code is not in your spam/junk can you please provide submit a technical support ticket with a screenshot of the order and your iLok ID, and I can then manually generate this for you. To do this please go to support at the top of the page and click on the relevant tab, with regards to serial number please enter N/A.

        If you have already submitted a case could you please confirm the case number for me?
        • November 29, 2021
    • Uli21
      ClodsPedals Have you considered the fact that they might be dealing with thousands of issues like this one? Give them a day or two, maybe even a week.
      • November 29, 2021
    • Uli21
      ChrisEdwards1 Hi Uli21, I am sorry to hear about this issue. Could you please confirm for me your case number and I will look into the matter further for you?
      • November 29, 2021
      • TC support sleeping soundly?
        Uli21 Hi ChrisEdwards1, this is a public forum and my case numbers are private data. I also have no proof you work officially for TC, in this forum you look to me as any other contributor here. In case you work for TC and Music Tribe, why don't you search the ticket system for my tickets, which are clearly connected with my user profile here in the forum? The status of my tickets is still "new", nobody touched them so far.
        • November 30, 2021
      • TC support sleeping soundly?
        Uli21 Please write an e-mail to me using the e-mail saved within my user account. Then I can provide private data. Thank you very much!
        • November 30, 2021
      • TC support sleeping soundly?
        Uli21 After asking for an e-mail I got one and finally I received my activation code. Thank you very much!
        • November 30, 2021
  • New
    tucks
    Contributor - Level 1
    2021-11-29

    Hi,

    i join in on the people that have not received their license. I ordered on Friday, still nothing here. 

    ilok: oxytu

    i have four cases open, of which I opened two. No message received from you guys. Very unhappy about that.

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    • tucks
      ChrisEdwards1 Hi tucks, I am sorry to hear about this issue. I will ensure a response is sent out on your case today, please keep an eye on your spam/junk folder for the response as on occasion we have seen them route to these locations.
      • November 29, 2021
  • New
    Cinetracks
    Newcomer - Level 1
    2021-11-29

    Hello,

    I bought the System 6000 Native bundle this morning, but I didn't receive a license by mail, nor do I see any new licenses to activate in my iLok Manager?

    Can someone look into this please?

    Peter

    0 53
    • Cinetracks
      Cinetracks I have made a ticket with my Paypal and iLok details : Case CAS-506004-B4C9J6
      • November 29, 2021
      • No license code for System 6000 Native bundle
        ChrisEdwards1 Hi Cinetracks, I am sorry to hear about this issue. I will ensure a response is sent out on your case today, please keep an eye on your spam/junk folder for the response as on occasion we have seen them route to these locations.
        • 1
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        • November 29, 2021
      • No license code for System 6000 Native bundle
        Cinetracks Thank you Chris. Could you also take look at my next ticket for a TC2290 Native license : Case CAS-506234-J4F5S6
        • November 30, 2021
    • Cinetracks
      Cinetracks

      Thank you Chris, I just received my license.

      • November 30, 2021
  • New
    Fabriziodipaola1
    Newcomer - Level 1
    2021-11-29

    Hi guys, saturday I bought the "icon series legacy native bundle" but I haven't yet received an activation code or Ilok request.

    I received just the Paypal payment invoice. What should I do to have this code?

    0 28
    • Fabriziodipaola1
      ChrisEdwards1 Hi Fabriziodipaola1, I am sorry to hear about this issue. If you have not yet done so could you please check your spam/junk email folder? Sometimes the Activation Code email will be routed to here.
      If the Activation Code is not in your spam/junk can you please provide submit a technical support ticket with a screenshot of the order and your iLok ID, and I can then manually generate this for you. To do this please go to support at the top of the page and click on the relevant tab, with regards to serial number please enter N/A.

      If you have already submitted a case could you please confirm the case number for me?
      • November 29, 2021
  • New
    Walmsley
    Newcomer - Level 1
    2021-11-29

    MD4 native Order 27 November Time 23:24 Order number: 94734

    Paypal payment Transaction ID 34422345W2980693KPDF uploaded (hopefully) 

    Ilok User ID: Yassboy

     

    Yes, I've checked my spam folder

     


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    0 31
    • Walmsley
      Walmsley Can someone please open a ticket for me? It's been 3 days since I paid for this and no response.
      • November 29, 2021
    • Walmsley
      ChrisEdwards1 Hi Walmsley, I am sorry to hear about this issue. If you have not yet done so could you please check your spam/junk email folder? Sometimes the Activation Code email will be routed to here.
      If the Activation Code is not in your spam/junk can you please provide submit a technical support ticket with a screenshot of the order and your iLok ID, and I can then manually generate this for you. To do this please go to support at the top of the page and click on the relevant tab, with regards to serial number please enter N/A.

      If you have already submitted a case could you please confirm the case number for me?
      • November 29, 2021
    • Walmsley
      Walmsley Hi Chris, I did what you suggested on 30 November. There was nothing in my spam folder and I now have a case number CAS-506274-Y6C7N2 but still no MD4 download. Please help me!
      • December 1, 2021
    • Walmsley
      ChrisEdwards1 Hi Walmsley, thank you for confirming your case number. I will ensure this is followed up on today.
      • December 1, 2021
  • New
    MilanRadjen
    Newcomer - Level 1
    2021-11-28

    Case number: CAS-505693-J9X5C5

    30 hours waiting...

    0 90
    • MilanRadjen
      Guram Hello Milan! Did you get any information from them or not? They didn’t answer me at all, I don’t know what to do?
      • November 27, 2021
      • MD3 Native Licence Code?
        PedroRodrigues Hi can you please provide your ILOK ACCOUNT and your case number . Thank you
        • November 28, 2021
      • MD3 Native Licence Code?
        Guram Pedro, answered all your questions in a return letter by mail
        • 1
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        • November 28, 2021
      • MD3 Native Licence Code?
        Guram I really hope for your help!
        • 1
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        • November 28, 2021
      • MD3 Native Licence Code?
        PedroRodrigues Hi Guram to be able to help you I will need the ILOK ACCOUNT and your case number, otherwise I will not be able to locate your reply Thank you
        • November 28, 2021
    • MilanRadjen
      PedroRodrigues Hi MilanRadjen, thank you for your post, please, check the reply sent on case number CAS-505693-J9X5C5. Log in your ILOK ACCOUNT and activate your licence. Thank you
      • November 28, 2021
      • MD3 Native Licence Code?
        Guram

        Thank you Pedro, but where can I get the codes to activate the product?


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        • November 28, 2021
    • MilanRadjen
      Guram My ILOK : guram2010
      • November 28, 2021
      • MD3 Native Licence Code?
        PedroRodrigues All done Guram, please check the MP that I have sent you., please LOG IN your ILOK ACCOUNT and Activate your Licence.Thank you
        • November 28, 2021
    • MilanRadjen
      Guram

      Thank you Pedro! You could have extorted me a list of the software that needs to be downloaded, I will be very grateful to you!

      • November 28, 2021
    • MilanRadjen
      Guram Thank you very much Pedro for your help! Something I installed, but VINTAGE GUITAR PEDAL BUNDLE NATIVE does not accept Logic Pro x, what should I do to make them work, tell me?
      • November 28, 2021
  • New
    Marquis24
    Newcomer - Level 1
    2021-11-27

    I bought a TC 2290 license via PayPal and got no E-mail, no license code or reaction in any way. Meanwhile I bought the TC2290 DT and don't need the license anymore. Therefore I would like to have my money back. Best regards

    0 37
    • Marquis24
      PedroRodrigues Hi Marquis24, thank you for your post, In some cases the License deposit is done remotely, so I would suggest to check your ILOK ACCOUNT, if that is not the case please provide your ILOK ACCOUNT when replying to this post so I can check what happen.Please take in to account that the software supplied with the DT version will require that you connect the unit to your computer for time to time (60 DAYS) to allow any standalone operation while the TC2290 NATIVE VERSION will support full standalone operation. If you wish to request the refund for your TC 2290 NATIVE, please follow the link below and submit an assistance request directly to our Tech Support Team. https://community.musictribe.com/pages/create-new-ticket?type=Technical%20Support&brand=TCElectronic Thank you
      • November 28, 2021
  • New
    cl516
    Contributor - Level 1
    2021-11-27

    Hi, can someone help please?  Purchased license for TC2290 plugin yesterday, there was no confirmation email, no license found.  The Order Details said I bought a whole bunch of Virus and Fireworx software and was dated in the year 1900!  Could someone please take a look into this?  Thanks!

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    0 34
    • cl516
      PedroRodrigues Hi cl516, than you for your post, to be possible to understand what happend on this purchase process please submit an assitance request direlcy with our Tech support Team attaching your PAYPAL payment confirmation and your ILOK USERNAME https://community.musictribe.com/pages/create-new-ticket?type=Technical%20Support&brand=TCElectronic Thank you
      • November 28, 2021
      • No License or Confirmation Email after TC2290 plugin purchase
        cl516 Hi, could you guys please deposit the license today? I've communicated the problem in every channel possible, and also sent tech support email with my Paypal payment confirmation as you asked. Thanks.
        • November 29, 2021
    • cl516
      cl516 November 30, Activation Code received, thanks.
      • November 30, 2021
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