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  • -mjk-
    Super Contributor - Level 1
    2020-09-17
    Finalizer Feature Request | Software Licenses

    I've been using Finalizer for a few weeks and have done a few released Masters. Nice, transparent processing and intuitive UI. I just wish it did one more thing: EQ matching. Extremely useful for album work to use as a starting point. The only reason IMO to use O9 would be for that purpose.

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    • -mjk-
      john0121 Thanks for the feedback, I'll pass this along to the development team.
      • September 17, 2020
      • Finalizer Feature Request
        -mjk- Thank you John! That's about the only advantage that the competition has that would interest me - and I'm sure I'm not the only one. I know that AI increases the cost but also a suggested chain based on track analysis might also be useful, but that certainly isn't a requirement. As it stands, I'm able to use Finalizer for album work with a workaround: after mastering a track, I will import the next track on the album and keep the same processing chain as a starting point. The main caveat is that one must remember to do a Save As immediately in order to keep the just-finished master and start a new project with the previous settings.
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        • September 17, 2020
      • Finalizer Feature Request
        -mjk- Oh, I forgot to mention that the ability to replace the source file while keeping the current processing chain is extremely useful. But, that can only work with your own Masters. Loading a Ref track will not clone it's settings of course. But still very useful.
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        • September 21, 2020
      • Finalizer Feature Request
        ramb John Matthews are you kidding? Are you telling me there is a developement team actually working on this? Why haven't there been any reasonable updates so far?
        • December 18, 2020
  • simonbadao
    Newcomer - Level 1
    2020-08-13
    VSS3 Native purchased | Software Licenses

    Hi, I bought the VSS3 Native plugin, and didn't receive any confirmation e-mail for iLok registration.

    PayPal receipt number:0884-8296-3972-3934

    ilok account : [email protected]

    Order number: 86835

    Ticket Number :CAS-129332-J8C6W9

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    • simonbadao
      PedroRodrigues Hi simonbadao I have confirm and the VSS3 license is present on your ILOK account pending user activation, please log in your ILOK account and activate your VSS3 license. Thank you
      • August 13, 2020
      • VSS3 Native purchased
        simney Hi Pedro. Can you help me? I am interested in the VSS3 Native plugin but don't see a link anywhere on the TC Electronic product page to order it. Can you send me a link where to order it? Thank you.
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        • August 15, 2020
      • VSS3 Native purchased
        TC-Claus Hi simney ... if You scroll a bit down, You'll find it on the store page :-) https://store.tcelectronic.com/ all the best and stay safe from Claus
        TC Electronic Store | TC Electronic Store
        store.tcelectronic.com
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        • August 16, 2020
    • simonbadao
      humanbeing I have the same problem can you help me? My open ticket: CAS-396028-X9F1G3
      • November 30, 2020
      • VSS3 Native purchased
        PedroRodrigues Hi Matthew my colleague Kyle is managing this case, please activate your license directly on to your ILOK account
        • December 1, 2020
  • oscarvictoria
    Newcomer - Level 1
    2020-07-07
    VSS3 Native Plugin pucharsed | Software Licenses
    Hi, I bought the VSS3 Native plugin yesterday via PayPal payment, and didn't receive any confirmation e-mail for iLok registration. What can i do to get the ilok incense? paypal account: [email protected] ilok account : oscar-victoria email: [email protected]
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    • oscarvictoria
      WilliamR Hello, Please submit a Care Ticket at the Support link above so we can get this resolved for you.
      • July 7, 2020
    • oscarvictoria
      TC-Claus Hi oscarvictoria, I've deposit a VSS3 license to Your iLok account - it's waiting in Your iLok Manager :-) Sorry for the trouble - our back-end has been down but is up and running again. All the best and stay safe from Claus
      • July 8, 2020
    • oscarvictoria
      humanbeing I have the same problem can you help me? I've been waiting 3 days here's my ticket: CAS-396028-X9F1G3
      • November 30, 2020
      • VSS3 Native Plugin pucharsed
        WilliamR Hello Matthew, apologies for the delay, someone should be contacting you in your support case shortly.
        • November 30, 2020
      • VSS3 Native Plugin pucharsed
        humanbeing Hi William, I have Kyle Johnson assisting me. He put the VSS3 into my iLok account but I did not receive the activation code email. This was hours ago and I am not getting a response from him
        • November 30, 2020
  • GustavoMoreno
    Newcomer - Level 1
    2020-07-07
    TC Electronics - LM2 Native activation key | Software Licenses
    Hi, I purchased a licence for TC LM2 native today, and after checking out and paying, the site said that the activation key was emailed to me to my [email protected], but I never actually received that email with the key. Is there anywhere else I can retrieve the activation key?
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    • GustavoMoreno
      TC-Claus Hi GustavoMoreno ... please send me a PM with proof of purchase and Your iLok ID - I'll deposit a license to You :-) All the best and stay safe from Claus. (a back-end issue is causing that You and our customers do not receive the activation email)
      • July 7, 2020
      • TC Electronics - LM2 Native activation key
        Scott1000 Hi Claus - my name is Scott , I purchased a licence for The Finalizer app yesterday and haven't received any email with the code ? Could you please help me too ?
        • July 8, 2020
      • TC Electronics - LM2 Native activation key
        Scott1000 I have proof of purchase on request
        • July 8, 2020
      • TC Electronics - LM2 Native activation key
        Scott1000 kind regards
        • July 8, 2020
    • GustavoMoreno
      GustavoMoreno Thanks - Claus. Sorry, am new to the tribe, how do I send you a PM? - anyway, my iLok id is: [email protected] and prove of purchase is attached.
      • July 7, 2020
      • TC Electronics - LM2 Native activation key
        TC-Claus A license is waiting for You in Your iLok Manager ;-) Have fun from Claus.
        • July 7, 2020
      • TC Electronics - LM2 Native activation key
        GustavoMoreno Cool - it works! thanks.
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        • July 8, 2020
  • downsouth72
    Newcomer - Level 1
    2020-07-06
    Behringer Registration | Software Licenses
    Hi , I am trying to register on Behringer so I could register my product and get my free software. But I cant sign in. I was routed to create an account here in music tribe community and it was ok. And account is even verified. But when im trying to login to Behringer site it required me to to put MusicID , and it doesn accept it. It always says invalid ID / incorrect. I've spent hours to figure it which suppose to be not too confusing. Then I tried to create new account in Behringer says invalid Email. ?! Can anyone help me? I'm seriously getting frustrated. :(
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    • downsouth72
      leah Hi @downsouth72 - After logging in here on the Community, you can register by clicking the Support link above. Select your Care Ticket type as "Product Registration". This will get you registered! Anywhere that you see "MUSIC ID" is actually for our business partner portal. Hope this helps. Thanks!
      • July 6, 2020
      • Behringer Registration
        downsouth72 do i really need to submit a receipt? Im not sure if i can still find it
        • July 6, 2020
      • Behringer Registration
        leah Hi downsouth72 - Yes, a receipt is required for registration. If you are unable to find your receipt in your records, you can usually acquire a copy from the original store of purchase. Thanks!
        • July 7, 2020
  • heidixwang
    Newcomer - Level 1
    2020-07-02
    Bought the plugin, but no confirmation email | Software Licenses
    Just purchased TC2290 and 1210 native, didn't get any confirmation email or registration instructions. And support doesn't work either...
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    • heidixwang
      heidixwang already checked the spam folder too
      • July 2, 2020
    • heidixwang
      KyleJohnson The support link should be back up and running. Please submit a support ticket.
      • July 2, 2020
      • Bought the plugin, but no confirmation email
        heidixwang Sorry it's still not working for me. It keeps asking me fill out required field, but I already filled out everything.
        • July 2, 2020
      • Bought the plugin, but no confirmation email
        KyleJohnson Sorry to hear that. I sent you a message on Facebook, please take a look when you get a chance.
        • July 6, 2020
  • Hitvision
    Newcomer - Level 1
    2020-07-01
    Master HD X | Software Licenses
    Hi I bought this software monday 29 june thru PayPal. Still have not got any email for ilok license or an activationcode.
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    • Hitvision
      Nigel67 Hi, has your ilok license issue been sorted. If not, please can you go to the support tab at the top of the page and submit a ticket. I am very sorry for the inconvenience caused.
      • July 17, 2020
  • tibi12345
    Newcomer - Level 1
    2020-07-01
    Finalizer App | Software Licenses
    Hello. I've buyed the Finalizer app yesterday, but i didn't recieve any confirmation e-mail and it has beenmmore than 24 hours. Yesterday your support site didn't work at all. Can I get my license, please? I'm expecting this kind of stuff from a small company, but in this case, I find very disrespectful, the fact that I am the one reaching out to you.
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    • tibi12345
      PedroRodrigues Hi tibi12345 have you check the your spam folder and confirm on your ILOK account if the license was remotely deposited ?
      • July 1, 2020
    • tibi12345
      tibi12345 I checked the spam folder. I've also checked the ilok license manager, but as it was expected nothing was in there. The form didn't ask for my Ilok account, only for my e-mail adress.
      • July 1, 2020
    • tibi12345
      PedroRodrigues Hi tibi12345 please submit a case via Community, please mention my name so I can managed this issue directly
      • July 1, 2020
    • tibi12345
      tibi12345 Thank you, but I cannot find the 'place' where I can do that. Can you, please, send me a link?
      • July 2, 2020
      • Finalizer App
        PedroRodrigues https://community.musictribe.com/pages/care-portal
        • July 2, 2020
  • deepho
    Newcomer - Level 2
    2020-07-01
    MASTER X HD NATIVE / MASTER X HD-DT | Software Licenses
    Hi Are the hardware controller included in the price? I'm interessed to buy the Bundle with both plugins, but i don't know if for the price 279$ are the controller included. Best
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    • deepho
      PedroRodrigues Hi Fabio , Please be aware that if you acquire the Master X HD controller on the purchase it will be included the plug in but if you acquire the Master X HD NATIVE version that will not include the controller.
      • July 1, 2020
    • deepho
      deepho Hi Pedro, thank you for the response. But where i can buy with controller. I see only the software bundle but not choice or button for buy the controller. Can you gibe me the link?
      • July 2, 2020
    • deepho
      PedroRodrigues Hi Fabio At this time you will have to contact a partner to acquire the controller or the bundle that includes the controller as our store is exclusively for software.
      • July 2, 2020
      • MASTER X HD NATIVE / MASTER X HD-DT
        deepho Ahh, ok thank you for the lightning fast response.
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        • July 2, 2020
    • deepho
      yann_ So where can we buy it with the controller???
      • July 5, 2020
  • RoyGordon
    Newcomer - Level 1
    2020-06-25
    UMC204HD activation code | Software Licenses
    Greetings. I have registered a UMC204HD 3 days ago. However, I haven't yet received an activation code for Tracktion/Waveform. I've read that the code was supposed to be emailed in 24 hours. So, is it just taking longer than expected or is there a problem?
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    • RoyGordon
      RexBeckett Check your email spam/junk folder. Responses have been missed this way. Otherwise, if you tell us the Care ticket number for the Product Registration, one of the Community team should be able to check it.
      • June 25, 2020
      • UMC204HD activation code
        RoyGordon Not in spam.
        Ticket: CAS-113095-R5X8J0 
        Thanks
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        • June 25, 2020
      • UMC204HD activation code
        RoyGordon Email received. Thanks
        • 1
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        • June 25, 2020
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