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234,986 members
110,703 posts
  • New
    Ziart
    Newcomer - Level 1
    2020-10-31

    Hello,

    We've bought a TC electronics VSS3 stereo source Reverb TDM a few years ago and would like to update id to the new version of the VSS3.

    Please indicate me what's the best solution to do this.

    And excuse my english!

    Best regards

    O.Lecoeur

    Studio Honolulu

     
    What do you want to do ?
    New mail
    read more...
    0 81
    • Ziart
      PedroRodrigues Hi, Honolulu Lecoeur to acquire or upgrade any license please follow the link below to access our Webstore https://store.tcelectronic.com
      • November 1, 2020
    • Ziart
      sseymour7 To be clear, do I have to "upgrade" if I already own VSS3 from 2018 and just want to update it (if necessary) to ensure compliance with Mac OS X Catalina (10.15.7)?
      • November 2, 2020
      • TC electronics VSS3 up to date
        PedroRodrigues Hi Stan if you have a VSS3 TDM you will have to follow the link above to update to a VSS3 NATIVE as this is the only version available for Catalina as the TDM version as been discontinued for some time now
        • November 3, 2020
  • isavas
    Contributor - Level 1
    2020-10-27

    Hello friends!
    I have a problem with my licenses. I bought VSS3 2 times.
    First time I bought plugin

    Order number: 61171
    Name: gina savickiene
    Email address: [email protected]
    Time of purchase: 24-11-2017 15:28:09

    I changed my Imac, the license was on my Ilok, but it stopped working because I had a fire and my computer burned down, along with the Ilok, and it is impossible to restore it. after the fire I bought a new computer and bought vss3 a second time because I could not restore my purchase. I bought a new Imac Pro, and a second time vss3.

    Order number: 81825
    Name: Vilmantas
    Email Address: [email protected]
    Time of purchase: 29/11/2019 11:31:24

    But my new computer broke down again, the motherboard was out of order, the computer was repaired.
    I tried to install the plugin I bought a second time, but again it failed.

    I am not satisfied with this attitude towards me! I don’t want to buy your planin for the third time and I don’t see any point in it! I bought it 2 times already!
    I want you to restore  all my purchases!
    I have 2 studios and I need both my licenses.

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    0 34
    • isavas
      leah Hello @isavas ,

      I've just sent you an email informing you that your VSS3 license was deactivated at your other machine. This should allow you to reactivate it on your new machine. Please refer to your email and look for a message from iLok with further details.

      Thanks!
      • October 27, 2020
    • isavas
      isavas Thanks!!!
      • October 28, 2020
  • Mordax
    Newcomer - Level 2
    2020-10-24

    Hello!

    After replacing the internal battery, I lost the System 6000 MKII licenses. When I try to access them, I have this screen (photo attached). How could I get this access code?

    0 31
    • Mordax
      SecondWind2nd I destroyed what was ready to go.
      • October 24, 2020
    • Mordax
      DavidKnighton Hello Claudio De Brito,
      Removing the battery causes the internal license to disappear. You'll need to open a support ticket (top of this page click SUPPORT) and provide us with the image showing the restore key, along with your frame serial number. With this information, our support team will provide you an installation license key which will enable your software once more.
      • October 26, 2020
  • NewlyfeRecord
    Newcomer - Level 1
    2020-10-14

    tc electronic impact twin will it work with osx 10.8.5

    0 67
  • lcdtce
    Newcomer - Level 1
    2020-09-30

    I have LM2 Native version 1.1.3. Is there a newer version? If so, how can I get it?

    Thanks.

    **Leigh

    0 50
  • Moonsir
    Newcomer - Level 1
    2020-09-30

    I bought tc electronics finalizer. I got the receipt. How can I register with I ROCK?

     

    0 37
    • Moonsir
      KyleJohnson Hello Hong, Kyle here with Music Tribe. Please contact us by clicking the Support link at the top of the page. Then scroll down and select Technical Support.
      • September 30, 2020
  • preahkaew
    Newcomer - Level 1
    2020-09-28

    Is it possible to install Finalizer software on two computers? I recently purchased it and installed it on my Windows machine since I'm running Big Sur public beta on my Mac, and I doubt it's compatible yet. Once it is, will I be able to install on two machinese using the same license? If I want to install it on the Mac, will I need to remove it from my Windows machine first? Thanks.

    read more...
    0 55
    • preahkaew
      DavidKnighton Hello Francis Smith,
      Typically if the license is stored on an iLok, then you will only be able to license one machine at a time. If you are able to download the plugin on your new newer OS, it will likely give you a license error until you install your iLok.
      • September 28, 2020
      • Installing Finalizer on more than one computer
        preahkaew Thanks
        • September 28, 2020
  • BigSmo
    Contributor - Level 1
    2020-09-22

    Hi,

    I paid the license transfer fee and am awaiting approval.

     

    Can someone please approve it?

     

    Cheers,

     

    0 28
    • BigSmo
      JasonB81 Hello Jamie - can you please click the support button above and create a ticket and someone from support will be able to follow up with you on the issue. Thank you for contacting us.
      • September 22, 2020
    • BigSmo
      TC-Claus Hi Jamie - I approved the transfer this morning :-)
      • September 23, 2020
  • -mjk-
    Super Contributor - Level 1
    2020-09-17

    I've been using Finalizer for a few weeks and have done a few released Masters. Nice, transparent processing and intuitive UI. I just wish it did one more thing: EQ matching. Extremely useful for album work to use as a starting point. The only reason IMO to use O9 would be for that purpose.

    read more...
    0 55
    • -mjk-
      john0121 Thanks for the feedback, I'll pass this along to the development team.
      • September 17, 2020
      • Finalizer Feature Request
        -mjk- Thank you John! That's about the only advantage that the competition has that would interest me - and I'm sure I'm not the only one. I know that AI increases the cost but also a suggested chain based on track analysis might also be useful, but that certainly isn't a requirement. As it stands, I'm able to use Finalizer for album work with a workaround: after mastering a track, I will import the next track on the album and keep the same processing chain as a starting point. The main caveat is that one must remember to do a Save As immediately in order to keep the just-finished master and start a new project with the previous settings.
        • 1
        • ·
        • September 17, 2020
      • Finalizer Feature Request
        -mjk- Oh, I forgot to mention that the ability to replace the source file while keeping the current processing chain is extremely useful. But, that can only work with your own Masters. Loading a Ref track will not clone it's settings of course. But still very useful.
        • 1
        • ·
        • September 21, 2020
      • Finalizer Feature Request
        ramb John Matthews are you kidding? Are you telling me there is a developement team actually working on this? Why haven't there been any reasonable updates so far?
        • 1
        • ·
        • December 18, 2020
  • simonbadao
    Newcomer - Level 1
    2020-08-13

    Hi, I bought the VSS3 Native plugin, and didn't receive any confirmation e-mail for iLok registration.

    PayPal receipt number:0884-8296-3972-3934

    ilok account : [email protected]

    Order number: 86835

    Ticket Number :CAS-129332-J8C6W9

    read more...
    0 76
    • simonbadao
      PedroRodrigues Hi simonbadao I have confirm and the VSS3 license is present on your ILOK account pending user activation, please log in your ILOK account and activate your VSS3 license. Thank you
      • August 13, 2020
      • VSS3 Native purchased
        simney Hi Pedro. Can you help me? I am interested in the VSS3 Native plugin but don't see a link anywhere on the TC Electronic product page to order it. Can you send me a link where to order it? Thank you.
        • 1
        • ·
        • August 15, 2020
      • VSS3 Native purchased
        TC-Claus Hi simney ... if You scroll a bit down, You'll find it on the store page :-) https://store.tcelectronic.com/ all the best and stay safe from Claus
        • 1
        • ·
        • August 16, 2020
    • simonbadao
      humanbeing I have the same problem can you help me? My open ticket: CAS-396028-X9F1G3
      • November 30, 2020
      • VSS3 Native purchased
        PedroRodrigues Hi Matthew my colleague Kyle is managing this case, please activate your license directly on to your ILOK account
        • December 1, 2020
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