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253,568 members
131,136 posts
  • New
    mblackuk
    Newcomer - Level 1
    2021-09-29

    Hi guys,

     

    My DN6000 has suddenly gone darker on the left side and a message saying "low battery" appeared. 

     

    I changed the battery (2430) and there is no low battery message any more but the screen is still dark on one side.

     

    I'm attaching a pic, can anyone shed a light as to what's happening? (excuse the pun) Thank you.

    read more...
    0 12
    • mblackuk
      WilliamR Hello, William from musictribe here. Please click on the support link above and create a support ticket and an agent will contact you ASAP to help you out.
      • Sep 29
  • New
    Dale1
    Newcomer - Level 1
    2021-09-25

    Hi,
    When I install the drive for the DN9630 my computer see it as a 2 in 2 out device.
    I am using Pro-tools, DN9630 is connected to a X32 mixer.
    I am using ASIO4all so that I can use the PC audio hardware for local outputs in the recording room. Computer is running windows10.
    Any help would be appreciated,

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    0 14
    • Dale1
      Paul_Vannatto Don't use ASIO4ALL. It messes up the DN9630 ASIO drivers.
      • Sep 25
      • DN9630 driver problem
        Dale1 Hi Paul, my problem is that I need a way to combine two audio interfaces. I am in a remote room and need to heard in that room. So I am trying to use either combine the 9630 with a locate USB audio interface or God forbid, the PC audio hardware.
        • Sep 27
    • Dale1
      Paul_Vannatto Unfortunately Windows has never allowed using multiple audio interfaces at any one time (Mac and linux will). ASIO4ALL is a WDM kludge at best (always has been and will be) and has a nasty side effect of messing with other audio drivers.

      Have you tried the latest DN9630 USB drivers (5.12) found here:
      https://www.klarkteknik.com/product.html?modelCode=P0BRT
      One of the points in the TUSBAudio_history.txt is
      * Chg: one channel can be part of more than 4 sound devices now
      • Sep 27
    • Dale1
      Dale1 Hi Paul, thanks for your last reply. Since I have deleted ASIO4all and reinstalled DN9630 USB driver 5.12. I now have a option in the pull down menu under the speaker icon, on the Taskbar of " Output 1-2 (Klark Teknik KT-USB)". But I can't seem to route any sound to in. In pro-tools I am sending audio out bus 1 and 2, which is routed to outputs 1 and 2 still no sound. I have play with the sound settings in Windows. I know this is not Windows 10 support, but any other help is appreciated
      • Oct 1
    • Dale1
      Paul_Vannatto I don't know Pro Tools at all. But I think you need to change the output interface in Pro Tools, not in Windows, to the laptop internal audio interface, if that is even possible with Windows. Typically Windows has in the past not allowed access to multiple audio interfaces at any one time.

      I switched to linux Mint (from years of using MS_DOS and Windows) when they abandoned Win7 and have been so glad I did. No ASIO drivers required and I can choose separate input and output audio interfaces in Reaper (the DAW I use).
      • Oct 1