• New
    ohyngwie
    Newcomer - Level 1
    2021-04-09

    Dear Niegel,

    Still struggling for more than a month over my RMA repair problem.

    I just got the answer from the Thermal Relief Design about status of my Unit.

    "The parts did not solve all the issues, the tech has been testing and measuring all parts. Another part was requested from the manufacture. When I hear back I will let you know about the part avail."

    Even though Parts are replaced, there's something problem with the noise of my unit.

    I think that's something wrong.

    I cannot wait more than a week for my work. It's been much more than a month since I waited for the unit to be repaired.

    Please give me another solution as soon as possible.

    Thank you.

    read more...
    0 4
  • New
    jonandersa
    Newcomer - Level 2
    2021-03-23

    Hi! On the Midas web page it says (and has been saying for a long time): “ HUB4 easily interfaces with the new Midas DL8 stage box”.

    How is the DL8 coming?

    2 14
  • New
    onetwocheck
    Newcomer - Level 1
    2021-03-22
    Bonjour,
    J'ai un MR18 et des problèmes avec l'application M air sur ipad (ios 14).
    Quand je sauvegarde un preset GEQ, il est impossible de le charger sur un autre bus ...
    Quelqu'un a-t-il expérimenté cette erreur ?
    Sur Android, cela fonctionne, mais l'application est moins pratique.
    Merci.
    read more...
    0 7
  • New
    althea1076
    Newcomer - Level 1
    2021-04-06

    Hi folks,

    I recently purchased an MR18, and my Macbook (M1 Chip) will not recognize the MR18 as an audio device.  An old 2015 macbook  recognized it no problem, so I think it has something to do with the new M1 architecture. 

    Is there plans to release a driver to make the MR18 class compliant with current Macs?  Or is there a workaround so I can record via my MR18 to my current gen Macbook?  Would really like to keep this thing 

    read more...
    0 18
    • althea1076
      Nigel67 Hi althea1076, all our USB USB audio / midi devices are fully UAC2.0 class compliant and do not require drivers under MAC OS and will continue to work under CoreAudio as before. You will need to take this up with Apple. However, we haven't received any complaints from other customers so this could be a set up issue rather than an incompatibility. Make sure the MR18 is running the latest software version.
      • Tue at 10:32 PM
  • New
    N1Ckp
    Newcomer - Level 1
    2021-04-06

    Hello. I recently purchased at Midas Vidas 320 desk and I love it. However, to improve longevity of this beauty I would like an EPS 1200 but cannot find one online. Seeking any help here if possible. Does Midas have any back stock of discontinued products they would sell ?

    Thanks,

    Nick 

    read more...
    0 10
    • N1Ckp
      Nigel67 Hi N1Ckp. Please contact our spares team and they will be able to advise on the stock availability of a psu. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Spare Parts tab and submit a ticket. The only other option would be to post on some of the Midas FB forums and see if anyone has a second hand one. Try 'Long Live Midas Analogue Consoles'. Hope this helps.
      • Mon at 10:27 PM
  • New
    andyp13
    Contributor - Level 3
    2021-04-04

    Can anyone explain what to do and how as there is nothing in the DP48 manual, and all YouTube vids just show the DP48 working, but no mention about the routing which is clearly required on the X32 end....please help someone, the DP is 3 months old and not working correctly...its really poorly supported.

    TIA

    read more...
    1 13
    • andyp13
      Paul_Vannatto Hi Andy, the routing assignments to the DP48 is done in the same manner as you would for stageboxes or other consoles, using a combination of the patching screens (Out 1-16, Ultranet, Aux Out, User In, User Out) and the appropriate AES50 (blocks of 8). The reason that the DP48 QSG (quick start guide) is that there are many possibilities, depending on the user's needs).

      What actually is not working, and/our what do you want sent to the DP48?
      • Apr 4
  • New
    ohyngwie
    Newcomer - Level 1
    2021-03-29

    When I call the Music Tribe Vegas branch, They didn't answer and not call back, and the Musictribe email is set to Auto replying, so I leave a message here.

    I bought the MR18 thru Ebay(Seller was MusicTribe) in December last year, and there was a big noise problem on channel 1 and 2 at the time, so I got the RMA number thru the website and sent it to Thermal Relif Design.

    I sent Thermal Relif Design in February and it's been a month since they received my unit on March 2nd, but they haven't been able to fix it. Also They are waiting for new parts until now, And They don't know when the repairs will be finished.

    From April, I have a concert tour and I need my unit urgently. If Thermal Relif Design can't fix my unit by April 8th, then I want to just pick up my unit on April 9th. But They told me that needs to MusicTribe's authorization.

    What should I do this situation?

    Please help me out and Let me know.

    Thank you.

    read more...
    0 9
    • ohyngwie
      Nigel67 Hi ohyngwie, I am sorry that you have not been able to contact the guys in the Vegas office. If you could tell me your case number then I will contact the Service team and ask them to look into your repair and get back to you. I will also check as to why when you replied to the case that you received the RMA number on, all you received was an auto reply as that should not be the case.
      • Mar 29
  • New
    Shanog5050
    Newcomer - Level 1
    2021-03-25

    so how do I put music on mcloud an transfer it to my HD96 an play music from the console 

    0 11
    • Shanog5050
      Nigel67 Hi, it is not possible to put music onto mcloud. It is for your show files, software, and for us to see logs from the console only. May I ask if this is something that you have read in, as if so I need to get it removed. Many thanks
      • Mar 24
  • New
    Shanog5050
    Newcomer - Level 1
    2021-03-25

    Let's talk HD96

    when is the New program for the iPad coming out since it was a sailing demo for the console

    0 14
    • Shanog5050
      Nigel67 Hi, the OE for windows and Mac is scheduled for availability in the next month or so and that we will work on getting the iPAD apps to the users as quick as possible but due to the several strict lockdowns, developing certain aspects which require physical hardware has been very tough.
      • Mar 25
  • seanmd1
    Newcomer - Level 1
    2021-03-22

    hi, I install my new brant MIDAS 32 R on my pc, I have correctly connect the USB cable and parameters as well. In cubase 11 and studio one when i want changed pilote asio to DN 32 i have the message " no device is connect to pc. It work with Windows 10 recent upgrade. I cannot work with my daw.

    Thanks you for your support . Regards Dan

     

    read more...
    0 13
    • seanmd1
      RexBeckett Hi Dan, did you install the correct driver on your PC? The DN32-USB and DN32-Live cards use different drivers. If so, try a different USB cable and/or PC USB port. If possible, use a USB 2.0 port and connect directly, not through a USB hub.
      • Mar 22
Go to page