306,084 members
190,432 posts
  • New
    Newcomer - Level 1

    Awesome product, thanx a million! My request is about setting the tempo, which is very difficult by tapping. How about this solution: When we press the switch of that specific pedal, the current BPM is displayed on the LED screen and the relevant knob for that pedal becomes active so that we may set the exact tempo using the knob.

    0 2
  • New
    Newcomer - Level 1

    Using an Eventide Powermax (600mA) to power x5 and a few drive pedals.  Running Octonaut Hyperdrive and Vertex Dynamic Distortion pedals thru x5 Effects Loop.   Power occasionally cuts out during performance and then automatically reboots.  Have upcoming gigs...need advice fast!

    0 4
  • New
    Newcomer - Level 1

    Greeting. I'm using Nova Delay iB Modified, and recently I needed to change my power supply on the pedalboard. 

    So I bought Zuma of Strymon, which supports 12V on 375mA, and 18V on 250mA. For it was the tech guy's recommendation.

    But when we tried to turn on the board. we found Nova Delay frozen, blinking 0000 on the display. 

    And then the tech guy tried to change the power to 18V(I know, it shouldn't, but he tried). 

    And you know what, it was on and worked well.

    The more weird thing is, when it changed to 9V, still on, but when changed to 12V, it became frozen again.

    So the question is;

    If I want to use Zuma and Nova Delay together, I think I will have to continue using 18V in the future, but will this be a problem with my Delay pedal?

    I just don't want to hear the answer that 'it must be 12V unconditionally' in the conventional after-sales service method. I think this would be answered by the designer of this pedal or the manufacturer who knows the specifications of this model.

    0 3
  • New
    Newcomer - Level 1

    Asking for to much info!

    0 1
  • New
    Newcomer - Level 1

    Help! I'm a Mac user, and when I download the firmware update, it's a ".bin" file -- I've never heard of that before. I checked w Mac support, and they said it's not Mac compatible.

    I've looked around the TC Electronics website, to see if I can find Plethora x5 firmware updates for Mac, but so far, no dice. 

    Any help is much appreciated!

    0 3
    • bgordonmiller
      ChrisEdwards1 Hi bgordonmiller, the .bin file is the correct file to update your Plethora X5. Instructions on how to use this file are found within the firmware release notes a PDF Copy of this is available via the product page, however, I have included these below for you:

      1. Connect your Plethora X5 to your computer with the included USB cable.
      2. Plethora X5 will show up as a mass storage device on your computer.
      3. Drag and drop the firmware “.bin” file onto the root of the PLETHORA mass storage device.
      4. Disconnect the USB cable once transfer is complete.
      5. Power cycle your Plethora for the firmware upload procedure to start.
      6. Wait until the update procedure has finished loading.

      DO NOT remove the power from your unit whilst the update is in progress.

      NOTE: We recommend disabling spotlight INDEXING and emptying your TRASH folder before updating
      when using MAC to transfer the “.bin” file to your Plethora unit.

      NOTE: If your unit has 1.0.101 and you want to update to 1.2.18 or newer, then please update to
      1.1.55 first.

      Please note that to get max benefit from the new effects, you will need the latest version of the
      Toneprint app 4.5.5 or newer that can be found in the app store, google PLAY store or downloaded for
      MAC or PC here:
      • Nov 27
  • New
    Newcomer - Level 1

    I have a question. When the pedal is switched to "buffered bypass" and If I disconnect the power cable, I have noticed that I can still hear my guitar. Isn't it supposed that in the buffered bypass the guitar should not be heard when the power is disconnected? I mean this is the standard test for true-bypass pedals, but if the pedal is not in that configuration anymore, maybe it is not a real buffer? or maybe I have a faulty pedal?

    0 1
    • JOECOW
      PedroRodrigues Hi JOECOW, thank you for your post, it is important to bare in mind that with buffered bypass, the buffer is always acting on your signal, even when the pedal is off. This strengthens and conditions it, restoring your signal and tone. Please confirm that you have choose between the two Bypass modes by setting up your pedal as you see below.
      • Mon at 12:40 AM
  • New
    Newcomer - Level 1


    I follow the instructions of the tenoprint application, I put my iphone next to my bass pickup volume at 10 and nothing happens on the amp, impossible to change the effect already loaded on the amp. The firmware is up to date, i don't know what to do...

    Thanks for your help

    0 3
    • cgu93
      NicJonesMT Hi cgu93.
      Please select Library and then click the 2 cogs to open the settings. Change the Library setting to "Browse by Product" then close this menu. In the Library you should then see the TonePrint Bass Amps option. Can you please try beaming one of the TonePrints found in TonePrint Bass Amps and it should work correctly.
      • Nov 24
  • New
    Newcomer - Level 1

    All of a sudden, the plugin shows as "Not Connected"

    Specs: MacBook Pro 2019 i9, Monterey 2.6.1, Pro Tools Ultimate 2022.10

    I've already tried:

    -Confirmed that box is seen in System Information USB panel
    -Changed USB cable
    -Reflashed Firmware 2.13
    -Uninstall and Reinstall Clarity M plugin 2.01
    -Tried Plugin in Logic Pro 10.6.3

    Wondering if the next step to return the unit to factory, but can't find a way to do that.

    Any help is most appreciated!



    0 4
    • bennychacha
      NicJonesMT Hi BennyChaCha
      If you haven't done so already, please click support at the top of the page and submit a technical support ticket
      • Nov 24
  • New
    Newcomer - Level 1

    I know how to back up my Plethora X5.  My question is, how do I do a restore from one of my backups?  Is it possible?


    0 7
    • leond
      PedroRodrigues Hi leond Please be aware that If you wish to return to template defaults on TonePrint App, you can simply click the Reload button next to the Template menu to reset the currently selected template to its default values. This will reset all knob assignments, modifier curves and parameter values to the defaults stored in this template. When it comes to PLETHORA X5, please be aware that each pedal “effect” in Plethora comes pre-loaded from the factory with all of the default TONEPRINT that the standalone stomp-boxes have. These “default TONERPINTS” will be displayed above the line on the TonePrint list when in edit mode and cannot be edited or removed from plethora. Below the line there is an editable list of TONEPRINTS which you can curate yourself with help from the TonePrint app. You can press and hold TonePrint knob on a highlighter TonePrint to delete from the list... There is currently no way to backup, share or import/export entire boards as presets, however you can restore all factory boards by going into Edit mode and navigating to SETTINGS > GLOBAL > SERVICE > FACTORY RESET Please be aware that performing a factory reset will completely reset all boards and delete any custom boards you have created yourself.
      • Nov 17
  • New
    Newcomer - Level 1

    Hi, I'm totally new to this matter: a friend gave me a Konnekt 8 TC Electronic to help me plug in my guitar into an old MacBook pro and trying to record some music.

    My question is about starting it all because I have a pre amplified guitar, a Bond Electra Guide with a phantom power supply which have just a jack in and a jack out to the amplifier.

    I don't know if the term "phantom" refer to the phantom as the known method of providing power to microphones (in ths case the pickups of my guitar), from the picture you can say nothing about it.

    I wonder if I can simply plug in the jack into the True High-Z on the front of the Konnekt 8 or not.

    The secondary question is that I have a MAcBook early 2008 with installed an El Capitan system (10.11.6) and I wonder if I have to create some partition with an older osx system to make it work it all (or some old windows system).

    Could someone please help me?

    Thanks in advance.

    0 5
    • Impossibili
      PedroRodrigues Hi Impossibili, thank you for your post, before moving forward and configuring your interface with any guitar you must confirm that your Konnekt 8 is correctly configured with your Mac. For that please be aware that you must installed the TC NEAR software accessible via the link below:
      For this process to be successful you must confirm that the OSX running on your Mac is not a 64-bit version otherwise the TC NEAR software will not work.
      As the Konnekt 8 is a legacy unit we have stopped releasing any resources for this unit including a 64-bit version for the TC NEAR software.
      Only when you have concluded the steps mentioned above you will be able to have your Konnekt 8 fully configured and you will be able to use the interface.
      • Nov 16
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