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253,568 members
131,136 posts
  • New
    Alxl29
    Newcomer - Level 1
    2021-10-16

    Hi, 

    I'd like to plug the XLR balanced output (post eq) of my BQ500 into a mixing desk (Mackie ProFX16v3), but need to enable 48v phantom power of the desk. 

    Does the amp have a built-in safety to allow that? If not, can I use an XRL to 1/4 cable or another workaround? Or do I absololutly need a DI box? 

    Thanks for your help! 

    Regards,
    Alex

     

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    0 4
    • Alxl29
      Dale_M Many thanks for your question, looking at the Mackie it has a global phantom power which activates all input regardless of needing phantom power or not, I cannot see any reference to any conflict caused in the QSG of the BQ500 so I will have to check with the designers and get back to you.
      • 15 hours ago
  • New
    de073823
    Contributor - Level 1
    2021-10-10

    Midi thru issues
    I have a plethora (chnl 4) and strymon iridium(chnl 2) also a midi to trs cable ( non strymon)

    I can control,the plethora . I can control the strymon direct connecting the midi interface to the trs port of the iridium
    But
    If I use the plethora midi thru port to reach the iridium then I cannot control the iridium or apparently make any contact

    Ideas?

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    0 8
  • New
    tremoloarm
    Contributor - Level 1
    2021-10-10

    When I am at home or using in low ambient noise, it works perfectly. 

    But when I am at a gig with high ambient noise, it doesn't detect the signal and the gauge swings erraticaly without homing in on the string signal. It doesn't work in multi string or single string modes. 

    It looks like the ambient noise is "confusing" it, which is of course inconcievable given that the signal is sent via the guitar cable. 

    Any thoughts / suggestions?

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    0 6
    • tremoloarm
      PedroRodrigues Hi tremoloarm, please consider that is an odd behavior as the unit receives the signal for tuning exclusively via 1/4 JACK TS not suffering any external interference, the only thing I can think of is that if you use the unit on a pedal board when on a gig that might not provide the correct voltage that the unit requires. The unit requires a Standard 9V DC, centre negative >100 mA. It may also be advisable to check your cables and look closely to any differences on your set up when you are at a gig, maybe using the unit on a different position on the pedal board. If none of these steps helps in nay way I would suggest to follow the link below and submit an assistance request directly with our Tech support Team so we can assist you with more tools. https://community.musictribe.com/pages/create-new-ticket?type=Technical%20Support&brand=TCElectronic Thank you
      • Wed at 12:58 AM
  • New
    Cenk1
    Newcomer - Level 1
    2021-10-09

    The tip of the external microphone got lost... how can I find a replacement? What are the technical aspects so that I can look for a local replacement? Thks.

    0 5
    • Cenk1
      Nigel67 Hi Cenk1. Please contact our Spares team and they will be able to help you further. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Spare Parts tab and submit a ticket. Many thanks
      • Oct 9
  • New
    oldale
    Contributor - Level 1
    2021-10-08

    Where can I download the G-System Editor software?

    0 8
  • New
    kennew
    Newcomer - Level 1
    2021-10-08

    The mono input on my Flashback 1 is intermittently cutting out.  How do I send it in for service?  Or is it even worth doing that?   Service charges can often rival the cost of replacement.  Thanks

    0 2
  • New
    mstp
    Newcomer - Level 1
    2021-10-07

    Are the undo/redo functions by MIDI commands implemented for Ditto x4?

    There was discussion about it on the old community forum but I'm not sure if it was even considered by TC.

    0 6
    • mstp
      PedroRodrigues Hi mstp, thank you for your post, please consider that, on the latest Firmware released we have added the Midi start/stop that allows X4 playback to be started alongside your DAW or other Midi clock sending device, but on the Midi commands for undo/ redo, I’m afraid. Thank you
      • Oct 8
  • New
    Marxug3
    Newcomer - Level 1
    2021-10-07

    I bought a Quintessence from Sweetwater and loved the sound, Mash function and tracking, but the "momentary" mode was not working. When in this mode it passed no signal at all until you pressed the footswitch, then it passed effected signal. I updated the firmware, played with the interior dip switches, but to no avail. So I sent it back to Sweetwater, who in their usual fashion exchanged it with lightning prompness. However, the newly-arrived Quintessence does the same thing. 


    I have been using the pedal in an effects loop, specifically it's the first device off the send of my Mesa Rectoverb. So on a hunch I tried it in front of an amp, and whaddya know, the "momentary" mode functions as advertised. But I want the harmonizer to work on already-distorted tones, quite a natural function for such a pedal, so placing it before the gain stages is not an option. It seems strange that the pedal would have a major feature like "momentary" disabled when placed in an effects loop, especially when the literature states that it can cope with a wide variety of input gains.

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    0 5
  • New
    Nwemyss101
    Newcomer - Level 1
    2021-10-07

    Hi there.

    ive got a alter ego x4 guitar pedal which recently stopped working. I had it in my pedal board working for a year and can't really explain why it stopped. It seems to just not have any power when plugged in. I've had an electrian confirm that it's not to do with the input. 

    And a guitar pedal technician say he can't fix tc electronic products because of the parts they use. 

    Unfortunately I bought it second hand so I think warranty won't cover it. But am willing to pay for repairs if it makes sense to do so.

    Does anyone have any ideas?

    Many thanks for any advice. Nick

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    0 6
    • Nwemyss101
      PedroRodrigues Hi Nwemyss101, thank you for your post in this case I would suggest following the link below to access our network of partners and resellers and contact one of our Partner, Reseller or Shops to request a repair on your unit. Please take in to account that some of our Shops also offer repairing services. https://www.tcelectronic.com/buy.html"
      Thank you
      • Oct 8
  • New
    Ginnguitars
    Newcomer - Level 1
    2021-10-06

    Good morning everyone,

     

    I am trying to find confirmation on whether the plethora is like level or instrument level. 

     

    I use Mesa Boogie amps and they have a line level effects loop which doesn't work with most interfaces but I've heard TC electronic stomp boxes are line level.

     

    Is the plethora x5 line level like the other stomp boxes ?

     

    Thanks. 

     

     

     

     

     

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    0 8
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