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  • New
    Newcomer - Level 1


        Can I somehow save parameter in board after tweaking hot knob? E.g. when I set tempo in delay and change board and change it back, the tempo is different. I can only save tempo when tapping on swicht, but not with hot knob.

    0 14
  • New
    Newcomer - Level 1

    Hey guys the library button on my clarity m is not working i just bought it 7 months ago and I don't understand 

    0 1
    • lazarusmusiq
      Dale_M Sorry to hear this, please go to the support tab above and select Technical for us to assist you.
      • 7 hours ago
  • New
    Contributor - Level 2

    Hello,   (Seem that I can't find the right category) 

    Not too long ago that I just got the GoXLR Mini and trying to get things perfect but not going the way I wanted it to go. 

    Firstly for OBS, for Broadcast outpoint, I have the volume scroll up to max and yet when gaming, talking and other sounds is only maxing out to (Image)

    When I watch other people, or on YouTube, they have the same setting but they are up in the yellow marker, the only way for me to do so is to go to "advance Audio Properties" and have broadcast set to 250% (8.0 dB) to 300%. My point saying that I do not have to do that? I mean is that right?


    I'm using AT2020, and yeah it's not easy to remove background and also not trying to cut out the voice at the same time. But this is another problem on my hands. When I set up the microphone to be as perfect as I can, my voice sounds a little higher than game sounds, on Discord (Discord setting maxed out) people can't hear me. When adjusting microphone settings again to louder and to get it as perfect as I can, people in Discord can hear me however on OBS the microphone is way too loud. Can't win.

    So what I have done is, setup another channel just for the microphone on OBS and just the volume input on OBS 


    So need tips and help, please? and as I'm typing my microphone is being picked up on OBS and the mic is not even near me. 


    0 5
  • New
    Newcomer - Level 1


    my RH450 has a noisy fan since a few weeks. I opened the case to check but everything is clean, so it's not a dirt issue.

    Any idea of something I can do ?  

    0 21
    • VinceoGwenrann
      Dale_M Sorry to hear this, please go to the support tab above and select Technical for us to assist you.
      • Jul 27
  • New
    Newcomer - Level 1

    I am not sure what I am doing wrong here.

    I have perused the manual and watched YouTube videos. However: with the Loop light blinking green, I set myself up with a few chords/notes to record then hit the 'Loop' button.  What happens then is the first note/chord just echoes back at me, then the next...and the next... until the whole thing is a cumulative mess!

    Of course, all I want to do is hear what I am playing; then hit the button again and hear it all back as I played it. It is as if I am playing into an echo efffects pedal?

    I hope all that made sense and you are now rolling your eyes as I have made a very obvious error.







    0 16
    • ColinG
      PedroRodrigues Hi ColinG as a first step I would suggest to check if you are using the latest version Firmware version for your unit. If your unit is not please follow the steps below to update your unit.

      To perform the firmware update please download the newest firmware from the “Support” page for your TC pedal.|en)
      There are updaters:
      – for Microsoft Windows (these are ZIP archives containing the firmware
      installer) and
      – for OS X (these are disk image files containing the firmware installer).

      2. Unplug all cables (including the power supply) from your TC pedal.

      3. Connect the pedal to your computer using a USB cable.

      4. Insert the DC power supply plug. The leftmost LED on your pedal should
      turn green.

      Your TC pedal will now be recognized as an updatable device.

      Applying the firmware update
      Open the firmware update file. The pedal’s current firmware will be listed,
      as well as the version contained in the updater.

      Click “Update” and let the program run. The BeatSense LED will flash red
      during the update. At some point, the update window may indicate that the
      pedal has disconnected, which is normal.

      When finished, the unit will return to the loop mode display shown prior to
      the update procedure
      • Jul 27
    • ColinG

      Thanks Pedro, I will try this. I have now had two pedals suspecting a fault with the first! I am a bit perturbed that there seems to have been no update for eight years. But worth a go.

      • Jul 27
  • New
    Newcomer - Level 2

    Dear MT president UB ,  Mr. William R MT care department in Las Vegas.

    This is a very serious matter: 1st repair June 2020 to July 10th 2020, the 2nd repair as recall July 16th 2020 to now, No return no repair, MT Keep my powercore 6000 for 12 month and more since 11:40am July 16th 2020.  

    On Jan 5th 2021's MT email, I have received your Mr William R MT Care email that said: RMA 373864 for 2nd received my SN3 7140322 powercore 6000 for 2nd time repair, MT customerService people in Las Vegas has been received my powercore6000unit since July 16th 2020 

    My question is why original Powercore 6000 changed to a new  SN# 21-7140322 on MT email?  (the same Powercore 6000 hardwear Orginal SN# 7140322 how Mt you can be changed?)

    Please check your MT emails on Jan 2021 and other MT  emails all have been recorded.

    I wish the MT president Mr.UB please notice what is happening for how to treat MT customers now!!! 

    I wish that we can solve the problems peacefully. but I will reserve all my rights for further actions .

    It's a very serious matter to our music conmmunities.

    Where is my TC  Powercore 6000 ( the original  SN#7140322)unit ????

    Please advise


    Z Han

    The owner of Powercore 6000 with the original  SN#7140322 unit

    0 40
    • han123456M
      TC Helicon

      Hi Z Han, we're sorry to hear about your experience. Please be informed that we are currently investigating your case and will update you on this as soon as possible. Thank you for your patience.

      • Jul 23
    • han123456M
      WilliamR Hello, William from musictribe here. Service will be contacting you today to give you an update. I also sent you a private message regarding this.
      • Jul 23
  • New
    Contributor - Level 1

    I am very happy with my new pedals HOF and Flashback! I did though have some problems creating my personal templates. I succeesfully managed editing, storing and loading my templates for both HOF and Flashback, but having finished this job and disconnecting the pedals from my comouter the sounds I recalled was very different from what I expected. I tried to redo the operation several times with the same result: The effect levels, delay times, modulations ect. sounded much more intensive and way beyond what expected. Q no 1: Am I right that the actual setting of the pedal knops overide the parameter levels stored in the template? I think I found a solution: I found out that the parameter curves of the templates all very quite steep and I tried to tune the parameter curves to be allmost flattened having my idea of the optimal level effect in position 12. o´clock on the knops and I then set the lowest value just a little lower, the highest value just a little above. The result is a curve allmost flattened with just a slight slope. I then secured that these parameter curves is allmost identical in the 3 stored toneprint templates in each pedal. This seems to work so I can switch between the toneprints without any surpricing sounds but I am wondering: Q no 2: Is my understanding of the function of the pedals correct and Q no 3: Is my solution to handle this the right way to do it?
    best regards Soren, Denmark

    0 13
    • SørenHolm
      PedroRodrigues Hi SørenHolm than you for your contact, please consider that form your explanation it seems that your understanding of the pedals and respective description are in correlation with the correct usage of TONEPRINT APP and the Pedal but of course this is all conditioned by the settings you have set up on your TONEPRINT App.
      • Jul 27
  • New
    Newcomer - Level 1

    Hi there. I love my ND-1 pedal. After a flood in my basement it will no longer power on. Anyway I can mail it and have it repaired? Thanks-Mike

    0 11
    • mdfantizzle
      ChrisEdwards1 Hi mdfantizzle, if you have not yet done so please submit a service request ticket. This can be done by going to support at the top of the page and scrolling down to the service request tab and filling in the ticket form.
      • Jul 20
  • New
    Newcomer - Level 1

    Which software is used by you to create the echorec and echoplex tone prints .

    is the software the same as what was used in the alter ego .

    I believe this to be a more in depth version of what's available to customers 

    0 15
    • Ijs335335
      PedroRodrigues Hi Ijs335335 Thank you for your contact, unfortunately we do not release that type of information to our customers. Thank you
      • Jul 27
  • New
    Newcomer - Level 1

    Hello - I'm looking for the user manual for the Ditto X2 looper.  There was a quick start included with the pedal but there was another one that I never received with the product that had better/more complete instructions.  I can't find that on the website and I can't find it for free on the web.  how can I get this?  

    thanks - Mark

    0 319
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