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  • New
    Newcomer - Level 1

    My Tc helicon voicelive play is creating a constant noise when plugged in to PA system in the live set up.I have checked it with multiple PA systems.The problem also persists while I listen to the monitoring through plugging in the headphones.

    Any suggestions on how to fix it ?

    0 11
    • Jaitin123
      PedroRodrigues Hi Jaitin123, the VOICELIVE PLAY offers 3 settings for the OUTPUT

      1 . STEREO – XLR outputs receive a stereo mix of all voices and other inputs .

      2 . MONO – A MONO full-mix signal is on the LEFT and a DRY vocal is on the RIGHT .
      Any Tone and Pitch Cor Amt settings from the Setup menu are included on the RIGHT DRY channel .

      3 . DUAL MONO - A MONO effected voice signal (all voices) is on the LEFT and AUX is on the RIGHT.
      This is great for sending music to one channel of a PA and Vocals to another, especially in a Karaoke situation.
      Vocal Cancel – Attempts to remove the vocals from a piece of music .

      There are two settings:

      1 . OFF – No processing is performed on the aux input .

      2 . ON – Processing occurs to attempt to remove lead vocals from a piece of music .

      This process can create “Karaoke” style music for you to sing along to, including key information for harmony generation.

      The processing capability can vary quite a bit from song to song, depend- ing on the way the song was originally mixed .

      Lead Mute – Mutes the Lead vocal and only outputs processed signals .

      There are two settings:

      1 . OFF – Lead vocals are routed to the main mix .

      2 . ON – Lead vocals are removed from the main mix .

      Digital Out Level – Controls the USB output level .

      Headphone Lim – Controls the level at which the headphone output limiter engages.
      Levels closer to 0db allow for louder headphone output levels.

      Please confirm that you have set up you unit accordingly and that the cables used are in good conditions.
      Thank you
      • Jun 20
  • New
    Newcomer - Level 1

    Hi, all in a while my voice live 2 is'nt working. All the connections are properly made: mic cable in the Xrl input, 1/4" cable in guitar in input, xrl cable in xrl  left (mono) output which is connected to a mixer xrl fader. Well, yesterday I switched on the voice live 2 and it didn't world. I couldn't head no sounds From the PA connected to the mixer while other instruments were working good ad usual. I checked twice EVERY cable by connecting each of them directly to the mixer: mic and guitar worked. So it' s not the cables and It's not the mixer and the PA system. I even tried to solve by resetting to factory default both set up and presets but nothing. Actually it seems there's something wrong  in the input 'cause not just there's no level in the led mic but even the guitar tuner doesn' reveal any sound from guitar. Hope I explained it Well. Any suggestion?

    0 13
  • New
    Newcomer - Level 2

    How can I tell which version of Firmware I am running on my VoiceLive 2?

    What is the latest Firmware release for VoiceLive 2 and where can I find it?

    0 8
    • LucV
      ChrisEdwards1 Hi LucV, please see the latest response sent by myself on your case (CAS-608005-V4S8F3) regarding this query.
      • Jun 16
  • New
    Newcomer - Level 2

    Is there a site that does a product comparison between the VoiceLive 2 and VoiceLive 3?

    I have the 2 and am curious to know what extra features that the 3 has.


    0 6
  • New
    Newcomer - Level 1

    I have the original VoiceLive local processor which I love but lately I've been having some problems. When trying to change from song mode to step mode or step mode to present mode The processor loses its mind for a little while showing mix in the read out. Usually it will calm down and go we are on direct after a while. Also when setting harmonies in preset moon the third voice control often will not respond properly. Is there a firmware update that might correct these prongs or should I send the unit in for a refurbishment? I don't have proof of purchase as I purchased this unit used several years ago. Will that be a problem? Thanks for your help

    0 7
  • New
    Newcomer - Level 1

    Just recently I started to get what sounds like a ground hum in my voicelive 2.  Not sure what caused it.  It is getting power through a power conditioner so that shouldn't be the issue.  Help!!

    0 4
    • EODBoogieman
      PedroRodrigues Hi EODBoogieman, thank you for your post, in this case I would first suggest to check if the cables you are suing with your Voicelive 2 are in good conditions, it is important to confirm that you are using the correct PSU for your unit, that must be a Positive Center Negative PSU that offers 12v 1.0 A. If you have confirmed all these steps and you still have the same issue reported I would then suggest to follow the link below to access the guidance and the tools to recover your unit. I hope this helps Thank you
      • Jun 7
  • New
    Newcomer - Level 1

    I´ve just bought a MP85 microphone to use with my VLT 2 but the harmony and harmony hold are not responding correctly to MIC Control feature. As I press the button the harmony effect acts like harmony moment, but as I keep pressing it goes to the harmony hold. I understand that as I press the MIC Control button the harmony effect should be "on", and at the second press should be "off". For harmony hold I should press and keep it pressed for the effect.

    For hit and hit moment, or hit & talk the effects works as expected.

    The issue is just for harm+harm hold.

    My VLT 2 is updated with the last firmware. Tried to downgrade but everything remains the same.

    Does anybody have the factory firmware? Want to try this one and see what happens.


    0 9
    • Forhbr
      PedroRodrigues Hi Forhbr, thank you for your post, in this case I would suggest first performing a factory reset.

      To restoring the factory settings of TC Helicon VoiceLive Touch 2, you must power up the unit.

      Then hold the LEFT BOTTOM and LEFT TOP Matrix buttons while the display shows text until the display shows the initialization message.

      The Factory Reset procedure is complete.

      Please see a video by following the link below:

      When the factory reset is concluded I would suggest following the link below to access the guidance and the tools present on the link below:

      I hope this helps

      Thank you
      • Jun 7
    • Forhbr

      Thanks Pedro, but the factory reset didn´t work. Still with the issue. How can I get the factory firmware for tests?

      • Jun 16
  • New
    Newcomer - Level 1


    I have a voicelive 2 and want to download the 500 preset pack, and also to upgrade the firmware.

    When I turn it on it shows: 

    VoiceLice 2 with VLOOP

    1.4.02 Build 127

    Sun: 1109  AVR 27

    I cant find any video or instruction online to show what cable to use. I assume its a printer cable that I use if anyone could kindly confirm? USB into my PC and then the printer cable square end thing into the Voicelive 2?

    I have downloaded the Voice support 2 stuff and Im ready. Just want too make sure Im using the right cable as I dont want to wipe the machine of mess it up :) 

    Also - is there a way of changing the effect assigned to the shortcut for a preset?


    Thanks in advance :) 


    0 9
  • New
    Newcomer - Level 1


    Why when I put the TC Helicon on a sound table in STEREO & MONO are more L than R??? Always is happening... in 2 or 3 sounds table and with new cables etc etc... I think it's a problem of the machine or of the configuration. 

    The only way to have the same L & R is in DUAL MONO.. not in MONO... not in Stereo. 


    The mode is in VOCAL PROCESSOR.

    Is it normal? Why is it happening?


    0 24
    • willbone
      PedroRodrigues Hi willbone, thank you for your post, please consider that the VOICELIVE 3 EXTREME Output can be set up set up in different configurations such as the XLR Output Tab, the XLR Output Level parameter and the different Guitar Jacks Mode.
      You can use the XLR Output Mode parameter to select the output mode for VL3X.
      Parameter settings:

      -The left XLR output jack carries the left stereo channel.
      -The right XLR output jack carries the right stereo channel.

      -The left XLR output jack carries the summed (with effects) mono vocal & guitar channel signals.
      -The right XLR output jack carries the mono vocal signal without effects.
      -The dry channel includes Tone and Auto-Chromatic Pitch Correction (if applicable).
      -The dry channel does not contain HardTune effect(s).

      Dual Mono:
      -The left XLR output jack carries the summed (with effects) mono vocal channel.
      -The right XLR output jack carries the summed (with effects) mono guitar channel.

      You can also use the XLR Output Level parameter to set the relative level of the signal going to the XLR outputs.
      Parameter settings:
      Mic Level:
      Typically, the best setting when connecting to a mixer/PA. This level closely replicates that of a microphone going directly into the mixer.
      Line Level:
      When connecting to a mixer/PA line inputs, this setting is a good choice.

      When it comes to Guitar Jacks Mode you may select from three modes to direct your backing track and guitar to the guitar outputs. Especially when working with Backing Tracks, this allows for maximum flexibility.
      The Guitar settings acts as the “normal” or “default” mode, sending guitar signals from the ¼” outputs in mono or stereo (depending on whether you have one or both jacks connected).

      With the Track L / Guitar R setting, Backing Tracks (summed mono) are sent out the left Guitar ¼” output, while your guitar signal (summed mono) is sent out the Right Guitar ¼” output.
      With the Backing Track setting, Backing Tracks are routed to the guitar outs.
      If both outputs are connected, the signal is in stereo. If one is connected, the signal is summed to mono.
      This mode allows you to have a two-component Backing Track where “the click” is sent to one ¼” output and “the track” to the other. These signals can then be independently routed wherever you wish.
      Usually, you will have “the track” go to the front-of-house mixer and “the click” to a stage/ monitor mix or the drummer.
      If you’re listening to Backing Tracks over your headphones, you’ll hear the split tracks as described here, with “the click” on one side and “the track” in the other.
      For a tutorial on PA basics, Yorkville has an extremely useful “PA Primer” guide (PDF):

      There is also a great video episode covering Mixer Setup with TC-Helicon devices:
      Regarding your last question the Guitar output please see the text marked in yellow as effectively you are correct, never the less to effectively provide you with you option regarding the output of the VOICELIVE 3 EXTREME will only be complete with the information present on the picture below
      • Jun 1
  • New
    Newcomer - Level 1

    My Voicelive Acoustic Play just hit a frozen blue screen the other day while setting up for a gig.  I havent been able to get it to do anything since then. I stumbled across a supposed update on a few different threads (i believe it was called Voice software 2) but when i clicked on link they say its "unavailable" 


    Hoping my issue is fixable!

    0 11
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