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208,251 members
80,413 posts
  • New
    Innoceny
    Newcomer - Level 1
    2021-01-21

    I plug it in and press the power button and nothing happens. The screen doesn't light up, nothing.

    0 4
    • Innoceny
      DavidKnighton Hello Innoceny,
      Double check you're using the correct power cable that was supplied with your unit. Beyond that, sounds like your device may need service. Click the SUPPORT tab at the top of the page, scroll to the bottom and click SERVICE REQUEST to initiate a ticket.
      • 6 hours ago
  • New
    jimimeza
    Newcomer - Level 1
    2021-01-20

    Hi, I just bought the talk box synth, and it really does what I wanted for. 
    as a newbie, I want to know what the voice support can do in that particular pedal.
    Thank you, and greeting from Colombia.

    0 1
    • jimimeza
      WilliamR Hello, William from musictribe here. You would use voice support to install firmware updates as needed. There aren't any editing features with this particular pedal in voice support.
      • Wed at 4:14 PM
  • New
    Robertlthomson
    Newcomer - Level 1
    2021-01-19

    I have an older acoustic guitar with no pick up. Can I still use the Harmony Singer say with a microphone in front of 5he guitar and one to sing into?

    0 2
  • New
    giallaccio
    Newcomer - Level 1
    2021-01-19

    HI, I have a problem.....I'm trying to add the detune eddect to the guitar , but I can't see any differences while swiching the "on " and "off " control. Can you please give me any suggestion?

    0 7
    • giallaccio
      PedroRodrigues Hi giallaccio please confirm if the unit in Talk mode? If the HIT LED is flashing, tap it once to return to normal mode.
      If it its not in that case I would suggest performing a factory reset, for that when powering up the unit, press and hold “Back” and “Store”. *Any changes you have made to presets or setup information will be erased. Back up your custom presets and setup data via VoiceSupport2 .
      • Wed at 12:36 AM
  • GrigoreCojokaru
    Newcomer - Level 1
    2021-01-16

    please tell me what to do, it does not connect to laptop tc helicon perform vk

    0 4
    • GrigoreCojokaru
      ChrisEdwards1 Hi GrigoreCojokaru, would it be possible to provide some additional information on your setup? For example, if you are using a PC or MAC and what operating system they are?

      Are you using a USB hub? If so could you please directly plug it into your laptop.
      Are you using USB 2.0 or 3.0?
      If any other applications are open could you please try closing these?
      Is the unit showing in Device Manager but not the Voicesupport software?
      • Jan 17
  • New
    Diamonds
    Newcomer - Level 1
    2021-01-16

    Hello, Newbie to this product and site. Before all of you experienced professionals roll your eyes at lack of knowledge. ? Could someone please point me in the right direction? I watch the 3 part youtube video but they mostly go over what the product does not really how to find specific effects or how to select them. I'm looking to...

    1) set up the unit in a quick simple way, just myself as the singer with a bit of pitch control (not alot of it) and set my personal effects like reverb for example. Also set up the chorus with maybe 2 or 3 backup vocals. Then store this setting for everytime I turn it on.

    2) receive any tips or suggestions to download the firmware for specific songs and or singers. Should I do this on my laptop or is it possible to download a "Music tribe app"  that will hold this specific information?

    On the unit itself I'm a bit confused as far as the what button I use to select. Like I said.. I'm really sorry for my lack of knowledge with this. If anyone could help I would be so greatful. ?

    read more...
    0 3
    • Diamonds
      PetGerbil Hello.! Don't worry, no-one likes the rolling eye professionals anyway. :)

      Firstly I haven't got a Voicelive play, I've got a different model. So I won't be much help, but. The Manual can be downloaded from..
      https://www.tc-helicon.com/downloads.html

      It's a bit of a faff to find it, but if you scroll down the "Products" section, it's there. There's also a quick-start manual there as well.

      There is also software called "Voice Support 2" Which you should be able to find by scrolling further down the "Products" section. This can be used to back up presets. (I think on a VL play) and update firmware.

      Anymore than that will require someone with more knowledge than I. :)

      But what I would do is go through the presets (with the control knob...I think.) and find one that is close to what you want, Then tweak that and store it. That way you don't have to start from scratch.
      • Jan 17
  • New
    KerryKnuth
    Newcomer - Level 1
    2021-01-13

    Is there any chance that the voice live play product could be upgraded to be able to store loops? That would be a great feature!!

    0 4
  • New
    WBGMike48
    Newcomer - Level 1
    2021-01-13

    are the goXLR drivers asio drivers?

     

    0 3
  • New
    goatyplayz
    Newcomer - Level 1
    2021-01-13

    I can't get my GOXLR to work, I just bought it, I went to the discord to get the best help I could. A few people tried to help troubleshoot but it did not work. My mic is unable to work so the item is basically useless at this time. There is limited support here and I would just like to send it in for service. Can anyone help me?

    read more...
    0 6
  • New
    Poulppe
    Newcomer - Level 1
    2021-01-11

    Hello 

    why Can i not buy this microphone tc helicon mp 76 here in danmark.

    the dealer Dan guitar dont know if the Will get this microphone.

    So i hoped that anybody could tell me why i Cannot get this microphone 

    Have a Nice day

    read more...
    0 5
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