hi i recieved my go xlr mini today and after i set the app up i started to hear background white noise, i thought it might be my heaphones but i used another device and the headphones where working fine. the sound is a small buzz in the background and occationally a static noise when using some apps.

thanks riley

Hi 

I recently acquired a used Voicelive2 and as I am configuring presets and "steps" I noticed that when changing steps while singing, the reverb sound seems to stop. I'm using the same type of reverb and the same settings in a single preset, the "steps" only modify harmony settings. Is there a way to prevent this? I can't believe that this magnificent piece of equipment has this kind of downfall...

Hello!  I am a huge fan of the TCH voice processors, however, I am super frustrated with my VL Play.

I have a Surface Book 2 with the Surface Book Dock.  It is all USB 3.0 based both on the Book and the Dock. At one point I was able to connect my VL Play to the Surface Book and Use Voice Support 2 to manage my presets.

After a few major and minor windows updates, the surface book will not even see the VL Play. So of course, neither will Voice Support.

With the Play connected I have checked Device manager and noted that there is a problem with a USB Port Reset error when it is plugged in.  I have tried the following:

1. Disabled the errored item in Device Manager.
2. Scanned for changes and re-installed.
3. Checked the Sound Control panel to make sure the device is not disabled. (it doesn't show due to 1 and 2)
4. I have tried restarting AND shutting down and powering back up.
5. I have tried changing the order of connection with Voicesupport and the VL PLay.
6. I have tried updating the drivers through device manager.
7. I have tried updating the drivers through Windows Update.

Is there anything I can do. I loved using Voicesupport to do mass management of my presets for setlists and backing up large numbers of presets.  I currently am unable to do that or do firmware upgrades.

Thank you so much for your help

Dan

I seem to be having issues with the harmonies.  No matter where I set the slider harmony level, the harmonies are way in the background and barely audible.  I cannot hear them.  It doesn't matter was present I'm on.  I cannot find anything in the manual that addresses this type of trouble shooting.   What has happened. 

I attempted to access some basic contact information and customer support at TC Helicon's website and was sent to musictribe. It prompted me to sign up for an account. When I attempted to sign up for an account, it said my music ID was invalid and would not allow me to sign up for an account. After some Google research, I determined that I might need to have a MusicTribe account in order to be able to sign up for the type of MusicTribe account that would allow me to seek customer support from TC Helicon. So I signed up for a MusicTribe account by following a link that said "MUSIC ID is exclusive to our registered partner. You can register to become a partner by going to this link". After confirming that account, I went back to TC Helicon to see if I was now empowered to access basic customer support. Despite being signed into a MusicTribe account, it prompted me to sign up for a MusicTribe account. I entered the email address I had just used to create my first MusicTribe account and was rejected by a pigeon englisih warning that read "The email is invalid Music ID", which I took to mean that the email address associated with my MusicTribe account was not a valid email address to use for my MusicTribe account. I attempted to search for direct contact information on the internet. I found some employee profiles on LInkedIn and thought I might try to reach out directly to see if there might be a real human to assist with the process. However, LinkedIn requires a premium membership to direct message users that are outside of your friend group. I didn't want to pay for a premium account so I resolved to locate a solution on my own. 

I wrote all of that to say that I am looking for some resources on firmware updates and repair options for a VoiceLive Play Acoustic with the broken rotary control. There are a lot of threads about the issue and a few repair videos on Youtube, but I was hoping to determine the corporate recommendation for repair. Finally, I would like to be able to register my products now that I own a few pedals and effects. Registration requires access to the site, but my email is invalid Music ID. Any guidance would be appreciated. 

Hello, im really having a hard time choosing a pedal board power supply but mainly because of lack of specs for the TC helicon voicelive 3 extreme power supply.

So far Ive got:  (12v--1000ma--Center negative )but then i check the Barrel size compared to Eventide H9 and its VL3 is bigger

but no where can i find spec on exact size of the barrel. Im looking at the Cioks DC7 in which id have to combine 2 outs yet also switch polarity. Any tech-minded opinions?