180,560 members
49,327 posts
  • 2020-09-18

    hi i recieved my go xlr mini today and after i set the app up i started to hear background white noise, i thought it might be my heaphones but i used another device and the headphones where working fine. the sound is a small buzz in the background and occationally a static noise when using some apps.


    thanks riley

    0 2
  • 2020-09-18


    I recently acquired a used Voicelive2 and as I am configuring presets and "steps" I noticed that when changing steps while singing, the reverb sound seems to stop. I'm using the same type of reverb and the same settings in a single preset, the "steps" only modify harmony settings. Is there a way to prevent this? I can't believe that this magnificent piece of equipment has this kind of downfall...


    0 2
  • 2020-09-18

    Hello!  I am a huge fan of the TCH voice processors, however, I am super frustrated with my VL Play.

    I have a Surface Book 2 with the Surface Book Dock.  It is all USB 3.0 based both on the Book and the Dock. At one point I was able to connect my VL Play to the Surface Book and Use Voice Support 2 to manage my presets.

    After a few major and minor windows updates, the surface book will not even see the VL Play. So of course, neither will Voice Support.

    With the Play connected I have checked Device manager and noted that there is a problem with a USB Port Reset error when it is plugged in.  I have tried the following:

    1. Disabled the errored item in Device Manager.
    2. Scanned for changes and re-installed.
    3. Checked the Sound Control panel to make sure the device is not disabled. (it doesn't show due to 1 and 2)
    4. I have tried restarting AND shutting down and powering back up.
    5. I have tried changing the order of connection with Voicesupport and the VL PLay.
    6. I have tried updating the drivers through device manager.
    7. I have tried updating the drivers through Windows Update.

    Is there anything I can do. I loved using Voicesupport to do mass management of my presets for setlists and backing up large numbers of presets.  I currently am unable to do that or do firmware upgrades.

    Thank you so much for your help


    0 2
  • 2020-09-01



    Microphone engineered for the sonic realities of modern vocal performance.

    #TCHelicon #MP60 #HandHeld #Microphone

    1 4
  • 2020-09-17

    Does the Voicelive Play provide phantom power? My mic does not work with it and it appears to be the phantom power issue. Phantom power is not mentioned in the manual anywhere.

    0 3
    • clayewi
      Jason Brewer Hello Clay -Within the settings of the device there is a setting to select your mic type - you will want to select the CONDENSER MIC option which will supply the phantom power needed to power the mic. You will need to hold down the setup button and scroll to the mic settings. Hope this gets you on the right track. Thank you.
      • Thu at 3:24 PM
  • 2020-09-12

    I seem to be having issues with the harmonies.  No matter where I set the slider harmony level, the harmonies are way in the background and barely audible.  I cannot hear them.  It doesn't matter was present I'm on.  I cannot find anything in the manual that addresses this type of trouble shooting.   What has happened. 

    0 3
    • Ann Spurlock
      kiskadar69 1.Check the value of the "Harmony" parameter on the "FX Mix" page (see VoiceLive Touch 2 Reference Manual on page 4).

      2.Check the value of the "Level" parameter on the "Harmony Effect" page (see VoiceLive Touch 2 Reference Manual on page 15).

      3.Check the value of the "Level" parameters on the "Voice Edit" pages (see VoiceLive Touch 2 Reference Manual on page 18)

      4. (Hint) If you amplify the vocals in mono, set the VoiceLive Touch 2 to "Mono" or "Dual Mono" mode (see VoiceLive Touch 2 Reference Manual on page 59).
      • Sep 13
  • 2020-09-08

    I attempted to access some basic contact information and customer support at TC Helicon's website and was sent to musictribe. It prompted me to sign up for an account. When I attempted to sign up for an account, it said my music ID was invalid and would not allow me to sign up for an account. After some Google research, I determined that I might need to have a MusicTribe account in order to be able to sign up for the type of MusicTribe account that would allow me to seek customer support from TC Helicon. So I signed up for a MusicTribe account by following a link that said "MUSIC ID is exclusive to our registered partner. You can register to become a partner by going to this link". After confirming that account, I went back to TC Helicon to see if I was now empowered to access basic customer support. Despite being signed into a MusicTribe account, it prompted me to sign up for a MusicTribe account. I entered the email address I had just used to create my first MusicTribe account and was rejected by a pigeon englisih warning that read "The email is invalid Music ID", which I took to mean that the email address associated with my MusicTribe account was not a valid email address to use for my MusicTribe account. I attempted to search for direct contact information on the internet. I found some employee profiles on LInkedIn and thought I might try to reach out directly to see if there might be a real human to assist with the process. However, LinkedIn requires a premium membership to direct message users that are outside of your friend group. I didn't want to pay for a premium account so I resolved to locate a solution on my own. 

    I wrote all of that to say that I am looking for some resources on firmware updates and repair options for a VoiceLive Play Acoustic with the broken rotary control. There are a lot of threads about the issue and a few repair videos on Youtube, but I was hoping to determine the corporate recommendation for repair. Finally, I would like to be able to register my products now that I own a few pedals and effects. Registration requires access to the site, but my email is invalid Music ID. Any guidance would be appreciated. 

    0 2
    • sadkjfhcuasndf
      John Matthews Hi, I work for MUSIC Tribe so can help with this. As you are able to post with this account it implies you have signed up successfully. If you click the "support" button at the top of the page you should then be able to submit a service request or technical support case. If you are still stuck let me know in reply here and I'll speak to the web team so we can get this resolved.
      • Sep 7
  • 2020-09-04

    Hello, im really having a hard time choosing a pedal board power supply but mainly because of lack of specs for the TC helicon voicelive 3 extreme power supply.

    So far Ive got:  (12v--1000ma--Center negative )but then i check the Barrel size compared to Eventide H9 and its VL3 is bigger

    but no where can i find spec on exact size of the barrel. Im looking at the Cioks DC7 in which id have to combine 2 outs yet also switch polarity. Any tech-minded opinions?

    0 3
  • 2020-09-02

    Any info or videos available for the TC Helicon MP-60? Can’t find a price either.

    0 6
    • George Byrne
      Jason Brewer Hello George - I have attached the Quick Start Guide for the MP-60. Stay tuned for videos and pricing soon. Keep updated via our social channels and here on community.
      • Sep 2
  • 2020-09-02

    Alguém me sabe dizer quando sai este amplificador para o mercado europeu? Obrigado

    0 4
    • Tilyman77
      Pedro Rodrigues Ola Tilyman Posso confirmar que effectivamemte vir para o mercado europeu nao podemos e confirmar data. Obrigado
      • Sep 2
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