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240,849 members
117,069 posts
  • New
    thomstove
    Newcomer - Level 1
    2021-07-24

    Hello, I've just purchased the Go Guitar interface from TC Helicon. I've connected it as the instructions say but cannot hear the guitar as it's recording. I've tried using the Go Record app and Dolby Go. For some reason the signal is not being sent back tomthe headphones. Am I missing something? It's an S10 phone. Thanks in advance

    read more...
    0 5
  • New
    stamperdog
    Newcomer - Level 1
    2021-07-23

    Whenever I start goXLR, it tries to check for updates.  Takes a long time and comes back with unable to connect referencing a 404 message.  Checked.  My software is up to date.

    How can I change it so that it connects?

    0 4
  • New
    kharlitos
    Newcomer - Level 2
    2021-07-18

    Does anybody using the VL3X for recording in studio? I am using this to record my vocals output to Logic for post processing. Wondering if you guys can share your settings or workflow for recording. Thanks

    0 12
  • New
    KrisCarrasco
    Newcomer - Level 1
    2021-07-07

    Hi there! 

     

    Just recently bought a brand new duplicator footpedal to use in my live singing events. I also bought the MP 75 Mic to use with it and at my sound check today the two paired together sounded incredible - but the button on the microphone won't activate the effects like it's supposed to and I was forced to use the foot pedal. After entire day of trying to update the firmware - VoiceSupport says it's at the latest version finally but is there something else I'm supposed to do in order to get the mic to work as it should with this pedal?

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    0 13
    • KrisCarrasco
      Dale_M

      Hi there, Mic Control allows you to control the effect's on/off status via an MP-75 microphone.
      Press and hold the footswitch while powering up the unit to toggle Mic Control.
      Note that when using a condenser microphone, Mic Control should be disabled to
      prevent unwanted on/off switching. -Can you advise this is what you are doing?

      • Jul 6
  • New
    MarkW_Wallace
    Newcomer - Level 2
    2021-07-02

    I just purchased a Vocal Live 3 Extreme and want to transfer the presets from my old VL3 to the VL3E through Voice Support.

    0 16
    • MarkW_Wallace
      NicJonesMT

      Hi MarkW_Wallace.
      Please see the following Video that covers how to do this.

      If you need any additional support please submit a technical Support ticket by clicking support at the top of the page.

      https://www.youtube.com/watch?v=HJRCi3Ks3-8

      • Jul 2
  • New
    alexbreugelmans
    Newcomer - Level 1
    2021-07-23

    Hello

    I want to use The GoXLR as a unit to get my mic in, but how do I connect this to my audio interface (used for Ableton) (interface = Steinberg UR28M but could be another one).

    Greetings

    Alex

    0 2
    • alexbreugelmans
      WilliamR Hello Alex, William from musictribe here. The Goxlr is an interface itself and will not work as a standalone mixer. It needs to run with the goxlr app to route the signal properly. You can use the go xlr itself to record into your DAW. You need to set up the routing properly within the go XLR app to record in your DAW. If you require specific details on how to do this, feel free to click on the support link above and create a tech support ticket, and one of our specialists can get in touch with you.
      • Fri at 11:49 AM
  • New
    SHML18
    Newcomer - Level 1
    2021-07-23

    Hallo ich suche verzweifelt einen Weg Backingtracks per Midi zu starten. Ich benutze das tc helicon voicelive 3 extrem. 

    Auch wenn ich den Start auf ein Taste lege, die sonst über Midi steuerbar ist, verliert diese Taste ihre Midi Fähigkeit. 

    Meine Host App ist songbook+ auf dem iPad. 

     

    Hello I am desperately looking for a way to start backing tracks via midi. I use the tc helicon voicelive 3 extreme.

    Even if I put the "start" on a key that is otherwise controllable via midi, this button loses its midi capability.

    My host app is songbook+ on the iPad.

     

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    0 6
  • New
    JessicaSmith
    Newcomer - Level 1
    2021-07-21

    Hello, i have a Tc-Helicon Voice Prism Plus that is having an issue it has been stored for a good many years and when i turn it on it has power but the splash screen never changes from the intro message none of the knobs or effects work either, does anyone here no how to fix this issue or do the even still support or service this unit i have read about others that have the same issue with this same model, Is there a factory restore for this unit any ideas or advice would be apreciated

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    0 3
  • New
    DShermanJR
    Newcomer - Level 1
    2021-07-19

    I have used this product for years owned three, sorry to hear that this unit has been disconituned. they last me about 3 to 4 years as I perform mostly outside in a humid sea climate 100 shows a season. what happens is when the Harmony button is engaged it effects the guitar sound (Chorus like) also I have noticed recently that I am getting high pitch squeal/feedback when using the harmonies. My levels are all good. anyway to service this or is the unit going south?

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    0 4
  • New
    ta2112
    Newcomer - Level 1
    2021-07-19

    A guy in my band has one of these but he lost the power supply for it.  Is it possible to buy a replacement, or does anyone know if there is a 3rd party power supply that will work?  I can't even find any specs on the power requirements!!

    0 3
    • ta2112
      ChrisEdwards1 Hi ta2112, the originally supplied power supply for the VoiceSolo FX150 is of the following ratings:

      42.5V, 1.5A with a center-positive polarity.

      If you would like to check if we have stock of these please if not already done so submit a parts request ticket, this can be done by going to support at the top of the page and scrolling down to the parts tab.
      • Mon at 11:35 PM
    • ta2112
      ta2112

      Thanks for the information Chris. I submitted a ticket to the parts area but have not received a response yet.

      • Tue at 4:24 AM
    • ta2112
      ta2112

      This is the case number for the Parts Request: Case Number CAS-471408-K2R0M5

      • Tue at 4:28 AM
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