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240,857 members
117,076 posts
  • New
    Tonyvnacil
    Newcomer - Level 1
    2021-07-19

    I have a TC Helicon Voicelive play unit that seems to have a short in the footswitch. i need it fixed as soon as possible be fore my next gig,

    0 10
    • Tonyvnacil
      Nigel67 Hi Tony, please send us a Service Ticket and we will raise an RMA for repair. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Service tab and submit a ticket. A colleague will then get back to you with an RMA number and advise the local service centre to you. If it is urgent I would suggest calling the Repair Centre that they tell you to send the unit to and ask if they can turn it around quickly for you.
      • Mon at 10:31 PM
  • New
    OhG
    Contributor - Level 2
    2021-07-15

    I just got this unit and as mentioned by many reviews, the manual is really sub par. 

    One thing I can't find is a definition of what certain parameters in the vocal section do. For example, what exactly do the following parameters do?

    Porta - I have no idea what this does  

    Smooth - What exactly is it smoothing?

    Humanize (I get the general concept obviously, but what exactly does the unit do to achieve it)

    Tuning (Just vs Barbershop?)

    Gener - It has a range of -50 to +50

    read more...
    0 8
    • OhG
      kiskadar69 "Portamento": the sound is transferred from one pitch to another by continuous bending.
      "Gender": makes the tone more masculine or feminine. 0 = no change. -1 ..- 50: masculine. +1 .. + 50: feminine.
      • Jul 16
  • New
    ignacioz
    Newcomer - Level 1
    2021-07-14

    Hi.

    I have a vocal track recorded in Ableton Live which I would like to process with the Voicelive Play GTX's hard tune effect, using a guitar track as reference for the harmonies. Please, could you help me with the proper set up and signal routing? 

    Thanks

    read more...
    0 4
    • ignacioz
      NicJonesMT Hi There.
      You would need an audio interface with multiple outputs, and then route the Vocal track to the Mic input and then the Guitar track to the instrument input.
      You would then need to connect the outputs of the VL Play GTX back to the inputs of your interface and re-record.

      Next Press Setup and adjust the guitar input level. Whilst in the Setup Menu, go to the System page and ensure that the Global Key is set to off. Finally on the Harmony effect page, ensure that the key is set to Auto.

      You should now be able to use your guitar to control the harmony.
      • Jul 14
  • New
    AdityaVeera
    Newcomer - Level 1
    2021-07-13

    Hi all, 

    I am unable to use any of my effects when I connect the voice live play to my laptop using the USB port and connecting the mic on to the voice live play's mic in. I plugged in my headphones on to the headphone port and it started echoing like crazy. Kindly assist me as to the same 

    read more...
    0 8
    • AdityaVeera
      Dale_M Hi there can we ask that you raise a Technical ticket form the above support tab so we can assist you please?
      • Jul 13
  • New
    Gaudelier
    Newcomer - Level 1
    2021-07-13

    Hi, will VoiceSolo FX150 and other missing (Slovakia & middle Europe) products of yours available for purchase again or has the production been discontinued?

    Thanks!

    Gaudelier

    0 11
    • Gaudelier
      DavidKnighton Hello Gaudelier,
      We are unable to provide logistical answers on this forum, specifically because our team is not involved with product distribution to our super partners. You will need to reach out to the regional super partner directly, or you can submit a PRE SALES inquiry using the SUPPORT tab at the top of the page.
      • Jul 13
    • Gaudelier
      Gaudelier

      Thank your, David!

      • Jul 14
  • New
    Beegaboy
    Contributor - Level 2
    2021-07-13

    My Perform V won't accept beamed presets. Any help out there?

    0 7
    • Beegaboy
      WilliamR Hello, William from musictribe. Could you click on the support link up above and create a technical support case? This will require a little bit more in-depth troubleshooting.
      • Jul 13
  • New
    slipperman
    Newcomer - Level 1
    2021-07-12

    can i update firmware even if i have an older unit? (2) what is the exact name of the type of usb connector on the back of the playacoustic? thanks!

    0 13
    • slipperman
      DavidKnighton Hello slipperman,
      The USB connector on the rear is referred to as "MINI USB", not to be confused with the smaller micro USB. It should not matter whether it's older or not, you should be able to update firmware just fine.
      • Jul 12
  • New
    martwyatt100
    Newcomer - Level 1
    2021-07-09

    What is the difference betweem "hard tune"and "pitch control"? Do they function in cojunction or are they seperate functions.

    Thanks

    0 14
    • martwyatt100
      WilliamR Hello, the hard tune effect would give you the Cher Tpain effect, often called autotune and it is treated as a separate effect block. The pich correct effect is a little more subtle which bumps you into key without being so obvious. You Can use them seperately.
      • Jul 9
  • New
    Mike4music
    Newcomer - Level 1
    2021-07-07

    Hi , hope someone may be able to point me in the right direction. I have a voicelive play gtx ,a voicelive 3 which work fine on voicelive support 2 on my pc.

    I have purchased a second hand voicelive 3 extreme and when I tried to connect to pc with voicelive support2 it will not connect to the new device saying another device is in use .

    Just wondered if anyone has an idea if I am doing something wrong ?

    thank you in advance.

    Mike

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    0 12
    • Mike4music
      kiskadar69 VoiceSupport: Device is "In Use
      Question: When I check the status of my TC Helicon device within VoiceSupport, it says the device is "In Use" and I can't update firmware or manage presets. What do I do?
      Answer: First off, if you are using a unit with both MIDI ports and USB, please make sure that MIDI control is set to USB in Setup. If this has no effect, please try the following: This error is especially prevalent in Windows 7 64 bit, but can affect other Windows based installations as well. There are a couple of reasons behind the "In Use" error, both of which are Microsoft errors, not a direct issue with VoiceSupport or your device. The possible solutions to these errors require registry editing within Windows. A helpful TC-H user has created an .exe file to automatically try to resolve the problem for you. With any 3rd party application, we cannot be responsible for any negative outcome as a result of using the software, so use it at your own risk.
      Download and install/run the MIDI Cleaner application: http://www.voiceliveeditor.com/index.php/utilities
      Select all but one of the instances of the MIDI driver from the main window. Click the "Clean From Registry" button.
      If the "Create Upper Filters" Icon is highlighted, click that too.
      Close the program.
      Disconnect the TC Helicon device from your USB port.
      Reboot the computer.
      Reconnect your TC Helicon device and let any drivers install.
      Restart VoiceSupport.
      In VoiceSupport, you should no longer see the "In Use" message. If you now see "Not a TC-H Device" as the status, you should refer to this FAQ for further instructions.
      https://community.musictribe.com/pages/kba?articleId=f4bd9f70-6c30-ea11-a812-000d3a081b66&brand=TC%20Helicon
      • Jul 7
  • New
    cow1970
    Newcomer - Level 1
    2021-07-07

    Hi all

    Wondering if any is kind enough to help.

    Im having issues getting any sound from my blender. I have drivers installed and can see it is connected via the app. Using Win 10 and Ableton 11. Trying to get some Korg Volcas to 'sound' but nothing. In fact since buying it I have only ever been able to use it via headphones.

    In truth I dont understand this at all. Struggling with connections for a wide range of kit.

    So how does anyone using this kit for ableton and external synths get sound in ableton?

    Thanks

    Matthew

    read more...
    0 11
    • cow1970
      NicJonesMT Hi Matthew. Can you please submit a technical support ticket and we will then be able to advise you further.
      Simply click support at the top of the page and scroll down to the tech support option.
      • Jul 8
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