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  • New
    DavidVachell
    Contributor - Level 1
    2021-06-28

    When idly playing around with connecting my Play Acoustic to my iPad using AUM as a mixer,I noticed that the PA shows up as a midi source and destination. I had a little wrestle with MidiWrench but couldn't work out exactly what was going on but the PA does send both CC and PC messages when you change the preset and use the HIT. Being able to utilise this to manage presets in iPad apps would be soooo cool. 

    Does anyone have any info on this?

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    0 28
    • DavidVachell
      kiskadar69 I think MIDI CC and PC on Play Acoustic is not officially supported. Try sending the same messages back to Play Acoustic to see if it responds to them.
      • Jun 29
  • New
    Cstotland
    Contributor - Level 3
    2021-06-28

    Okay, I got that loops and tracks are separate things. But if I have a loop assigned to a footswitch, why can't I select that footswitch from within the track? Will the loop just not play?

    0 11
    • Cstotland
      PetGerbil I'm just guessing, as I've only got the VL3 which doesn't have backing tracks...but, I believe you can only have one or the other. Loops or Backing tracks. not both. I assume it would double the machines required processing power to handle it.
      • Jun 28
  • New
    RobertBrown
    Newcomer - Level 1
    2021-07-21

    Hi, still using my Electric Play but my unit suddenly stopped recognizing the foot switch. I checked the programming-all good and I swapped out the foot switch with one I know is working. Changed cables. Nothing. Hated to do it but I even did a factory reset and re-programmed everything. Nothing. It won't recognize the foot switch. Any ideas?

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    0 6
  • New
    SvenAdult
    Newcomer - Level 1
    2021-07-20

    Hi

    Does anyone know of a way to create custom genres on the Play Acoustic? The VoiceSupport 2 software doesn't seem to allow this.

    I want to be able to create a group of presets that will be associated with a song - much in the same way that Favourites operates but with more banks. Favourites bank 1. Favourites bank 2. Favourites bank 3 and so on but with custom names.

    It would be an easy way to group presets for songs in a set list.

    The other way is to copy presets to different positions in the memory - that works fine but means I have to remember which slot number each song starts at. Piece of paper with a list is easy to make as a reminder of course :-)

     

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    0 6
    • SvenAdult
      kiskadar69 You can't create new genres, but there is a workaround. IMHO with TC-Helicon VoiceSupport 2, you can add and remove presets to existing genres.
      • Tue at 4:46 AM
    • SvenAdult
      kiskadar69 For TC-Helicon VoiceLive 2 and VoiceLive 3, the Step function was created for this problem.
      • Tue at 5:33 AM
    • SvenAdult
      SvenAdult

      Ok, thanks for the help. I thought about using the existing genres and just have a list of genre x=song y but there aren't enough genres. We do sets of up to 3 hours with 25-30 songs.

      • Tue at 6:10 AM
  • New
    Pedalsteel
    Newcomer - Level 1
    2021-07-15

    Hi there!

     

    Yesterday I experienced a failure on my Voicelive 3 extreme just before I started my gig (Bummer!)

    The unit starts booting, the sofware loads, but then it just reboots again. This continues non-stop in a never ending loop.

    I have managed to upgrade it now using the maintenance-boot (pressing the switch inside the headphone-jack while powering up). I then installed the newest firmware (Version: 2.2.0 Build 336). The problem still persists, though. It boots - shortly displays a white-screen and then goes into the same boot-loop. It does come up with the splash-screen with yhe firmware-version (2.2.0 Build 336), so it seems the firmware upgrade has worked. After the ffirmware upgrade it  did come up with an error-message:

    THE FOLLOWING SUNSYSTEM FAILED: AUR TOUCH

    ERROR CODE: 2008000

     

    The unit was unresponsive after this, but after a power-cycle it goes back into the "eternal boot-loop" again - although displaying the updated firmware version.

     

    Anyone have a fix for this?

     

    Best regards!

     

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    0 6
    • Pedalsteel
      WilliamR Hello, William from musictribe here. Please click on the support link above and open a tech support ticket so that one of our specialists can get this sorted for you as soon as possible.
      • Jul 15
    • Pedalsteel
      criszen could you solve the problem? I had a kind of the same issue. Yesterday I had a white screen on startup (glad i could manage to play my gig with another pedal) and I found a youtube video to fix it. I open my voicelive extreme, unistal the sdcard, clean it with my t-shirt and put it back. Then I turned on the VL3 and the second time I had that ERROR CODE: 2008000. After turning off again it disappeared. There's a youtube video about it but it's in Russian. He opened his vlive, touched some contacts and close it back and then it was working
      • 8 hours ago
  • New
    LordVarus
    Newcomer - Level 1
    2021-07-12

    Is it possible to use the GOXLR and the Mini on one PC? I'll tried but i only can use one with the Software.

    0 10
    • LordVarus
      Dale_M No sorry , the app will only work with 1 at a time.
      • Jul 13
    • LordVarus
      LordVarus That should be writen in the manual or the Web Page.
      • Jul 13
  • New
    PaulLarkin
    Newcomer - Level 1
    2021-06-30

    voicetone pedals come with a 12v power adapter. can they be powewred by a 9 v or 18 v pedal board power suppl?

    0 20
    • PaulLarkin
      Dale_M No there is a danger of damage if you use an incorrect rated voltage supply.
      • Jun 30
    • PaulLarkin
      kiskadar69 9VDC: you can damage your unit over time by under-volting the system. It's definitely not meant to run at 9V. The lower voltage creates stress on all the electrical components and something will go "poof" long before its expected lifespan.
      • Jul 1
  • New
    PaulLarkin
    Newcomer - Level 1
    2021-06-30

    IM trying to compare mic mechanic 2 compression to voicetone t1. seems like the t1 has more compression. is that true? 

    0 12
    • PaulLarkin
      PedroRodrigues Hi PaulLarkin Thank you for your post, please consider that to be possible to provide any information you may require please follow the link below and submit an assistance request directly to our tech support team https://community.musictribe.com/pages/create-new-ticket?type=Technical%20Support&brand=TCHelicon Thank you
      • Jul 1
    • PaulLarkin
      kiskadar69 The VoiceTone T1 has a "Comp / De-ess" knob. I think at 12 o'clock the rate of compression of the two devices is the same. If you turn the T1 "Comp / De-ess knob" all the way to the left, you will turn off the compression on it. If you turn the T1 "Comp / De-ess knob" all the way to the right, the compression rate will be maximum.
      • Jul 1
  • New
    GunsGunsBand
    Newcomer - Level 1
    2021-07-17

    I can't seem to find an answer to this question anywhere on the interwebs.

    I just got a Morningstar MC8 and am trying to program MIDI to the TC Helicon Voicelive Play GTX to change presets. 

    Anyone know what MIDI commands I use to change from preset to preset?

    Any help is greatly appreciated!

    Cheers!

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    0 8
    • GunsGunsBand
      kiskadar69 1. On DIN MIDI In, Play GTX receives the CC 32 (Bank Select LSB) message on the configured CC MIDI channel. 0 = preset 1..128 (after switching on Play GTX, this bank is set), 1 = preset 129..256, 2 = preset 257..384, 3 = preset 385..500.

      2. On DIN MIDI In, Play GTX receives the Program Change message on the configured main MIDI channel. Reception can be turned on/off globally. A Program Change message selects a preset from the current bank (even if the preset cannot be selected from the panel).
      • Mon at 12:37 AM
    • GunsGunsBand
      kiskadar69 1. Set SETUP / MIDI / MIDI Chan.
      2. Set SETUP / MIDI / CC Chan.
      3. Set SETUP / MIDI / Filter to "None" or "Sysex" to enable Program Change reception.
      4. To enable DIN MIDI In, set SETUP / MIDI / MIDI Control to "Merge" or "MIDI".
      • Mon at 12:49 AM
    • GunsGunsBand
      kiskadar69 "SETUP / MIDI / MIDI Chan" and "SETUP / MIDI / CC Chan" may be the same or different.
      • Mon at 4:50 AM
  • New
    JohnShelley
    Contributor - Level 2
    2021-07-14

    Is there a way to save my loop source so I don't have to set it every time? I only loop my guitar, but last night I forgot to set it and it recorded my singing too.... and you can imagine what that sounded like!

     

    Thanks.

     

    -John

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    0 6
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