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  • New
    cruzka72
    Newcomer - Level 1
    2021-05-16
    Replacement driver for Turbosound IQ12 | Loudspeaker Components

    Anyone know where to purchase a replacement driver or reconkng kit for this model, IQ12?

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    • cruzka72
      ChrisEdwards1 Hi cruzka72, if you have not yet done so please submit a spares ticket. This can be done by going to the support tab at the top of the page and scrolling down to the spares tab.
      • May 16
  • New
    Livesound702
    Newcomer - Level 1
    2021-05-12
    IQ8 Internal crossover point | Portable PA Speakers

    What is the crossover frequency between the 8" and the compression driver?

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    • Livesound702
      NicJonesMT Hi Livesound702.
      I'm not too sure off the top of my head but if you submit a tech support ticket, one of the team who deal with Loudspeakers will be able to advise you further.
      • May 14
  • New
    cragginshred
    Contributor - Level 2
    2021-05-11
    IP3000 Sub and lower tower not working -Help!! | Column Speakers

    The brain to the Sub and IP comes on and changes volume but the lower tower segment and sub has NO sound -help. Have not done a FW upgrade to current but it should still work like it walys has without that right?   Did a factory re set -nothing changed. Ideas?

    Sweet water wants me to pay to ship it back to them and they don't know if they or someone else will work on it. This sucks

    Started a ticket with Music tribe and they said I have to deal with Sweetwater because thats their agreement :(

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    • cragginshred
      DavidKnighton Hello cragginshred,
      I would ask Sweetwater if it is possible to ship just the amplifier module to help conserve on shipping. Obviously shipping the entire product will cost an arm or two, and the fault is most likely going to be within the electronics anyways.
      • May 12
  • New
    Alexjurda1414
    Newcomer - Level 1
    2021-05-11
    Where can I purchase a pair if Turbosound iq10 woofers only? TS-10W1000A4 | Portable PA Speakers

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    • Alexjurda1414
      Nigel67 Hi Alexjurda1414. Please contact our spares department and they will be able to help you further. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Spare Parts tab and submit a ticket. A colleague will then get back to you with pricing and availability. Many thanks
      • May 10
  • New
    toddyboy020
    Newcomer - Level 1
    2021-04-29
    Turbosound iX12 flashing blue light | Portable PA Speakers

    When I plug in my 2 x turbo sound iX12, the Bluetooth screen just flashes blue...

     

    nothing works at all apart from a regular blue flashing light on both speakers.

     

    any ideas anyone?

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    • toddyboy020
      DavidKnighton Hello toddyboy020,
      I suggest clicking the SUPPORT tab at the top of the page and submitting a technical support inquiry. Flashing LED or LCD is the type of behavior that would indicate a power issue.
      • Apr 29
  • New
    jacktuck
    Newcomer - Level 1
    2021-05-11
    Lousy responses to parts requests!! | Stage Monitors

    Greetings! Can some one please respond to my parts requests. I have sent 5 over the last 10 months and not heard back. The last ticket was CAS-446101-T2S1F2. There are several part numbers that I am requesting pricing and procedure on how to order these. I am stuck in email hell and am very frustrated, Does anyboby there have a phone?

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    • jacktuck
      WilliamR Hello, William from musictribe here. Sorry for the delay, someone will be contacting you ASAP.
      • May 11
    • jacktuck
      ConorNoakes Same, I've sent in about 3 since starting my account (the whole point of starting the account) and never heard back from any of them.
      • Mon at 6:49 PM
  • New
    KevinPeters
    Newcomer - Level 1
    2021-04-26
    iQ12 multiple high pack configurations | Portable PA Speakers

    Hi All,  To better cover some of the rooms my band is playing and to not have to push our current system as hard I went from 2 iq12's and 2 iq18b's to 4 iq12's (still with 2 subs).  I have K&M bars that will allow me to place 2 iq12's on a single pole and I plan to run 2 on each side of the stage.  The K&M bars allow for adjustment of the distance between the high packs which brings me to my question.  How far apart should I space the top speakers?  I have 2 likely scenarios, 1 is smaller rooms where with the coverage patterns i will likely leave the speakers straight forward, and wider areas where I will likely splay them - is there a difference in distance when doing that?

    Thanks!

     

    Kevin

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    • KevinPeters
      DavidKnighton Hello KevinPeters,
      when placing two point source speakers side by side, you can encounter a phenomenon called "comb filtering". It would be a good idea to read up on this topic, as it can have an adverse effect on your sound. Understanding the effects of comb filtering will help you with placement. It won't be as big of a issue when the speakers are splayed at an angle from each other, but when both are forward facing, that's where you will want to play with the placement a bit more. Also you might want to be careful putting too much weight on a single subwoofer pole cup. I'm not sure it was meant to take more weight than a single loudspeaker.
      • Apr 26
      • iQ12 multiple high pack configurations
        LowBee David, jumping on the back of this question. Would it reduce Com Filtering if I placed the mid/top cabs one on top of the other, one inverted so the high range horns are close to each other?
        • May 11
  • New
    LowBee
    Newcomer - Level 1
    2021-05-09
    iP2000; can I use just as subs? | Portable PA Speakers

    We have an event coming up where I need some more grunt in terms of subs

    I have a pair of iQ15B's, and EV ZXA-1's, was thinking of using the subs from my iP2000's (without the array columns)

    Thoughts on this please?

     

     

    Thanks, stay safe as we (finally) get back to live music :-)

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    • LowBee
      GaryHiggins It will be a challenge but it may work with some careful setup and testing. The mixer may limit your ability. You will need extra busses to keep the subs separate. You didn’t say what one you use.
      • May 9
    • LowBee
      LowBee Gary, thanks.
      • May 9
    • LowBee
      LowBee I am using an X32Producer with Ethernet stage boxes, any set up advice much appreciated
      • May 9