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  • New
    Hodgy15
    Newcomer - Level 1
    2021-11-26

    Anyone have any experience with the XR18?

    I bought a refurbished one off eBay, ironically from  Music Tribe. It had to go back for repair because channel 4 wasn't working. Received back and now my outputs seem dodgy. On bus outputs 1 + 6 seem to have a lot of noise, 2-5 just don't work?!

    Channel 17+18 don't seem to work and the headphone volume seems to make everything trip out. The main outs are very noisy too. It wasn't like this before it went for repair?! 

    Help ?

     

     

     

     

     

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    0 5
    • Hodgy15
      Nigel67 Hi Hodgy15. I am very sorry to hear that your XR18 is still not working after being back for repair. You need to contact the person that you were previously talking to and get them to take the unit back and repair it again. Can you just confirm the fault by making a factory reset, input a signal into one of the channels and check the outputs again. Do not load a show. To perform a factory reset, find the hole in the front panel by the access point. There is a switch behind the hole. With the unit powered, push something through the hole and hold the switch in for 12 seconds. You will feel the switch activate with a click. When you release the switch, the unit will have reset. If the unit still isn't working, then send in an e-mail to the person you were previously dealing with. Again, I am very sorry for this inconvenience.
      • Nov 28
  • New
    sbaker4
    Newcomer - Level 1
    2021-11-14

    Overnight my XR18 started doing this after months of working fine. Inputs 9-16 now have noticable white noise added early in the signal chain, mixed with the input signal.

    The noise level changes when Mic Gain or the channel fader are adjusted.

    The noise stops when the Channel Source is switched from Mic/Line to USB (or the channel is muted)

    I've tried power cycling, upgrading the firmware to 1.18, and initializing the settings to factory through X-Air-Edit, all with no change.

    Can anybody help with this?

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    0 15
    • sbaker4
      KyleJohnson Hello, Kyle here with Music Tribe. Unfortunately it sounds like it could be a physical fault, I'd recommend submitting a support ticket. Click on Support and then click on Care/Service to submit a ticket.
      • Nov 14
    • sbaker4
      sbaker4

      Actually I just turned it off so that it could properly cool down and the problem has gone away! The weather is warming up here, so it looks like overheating is something I need to become aware of.

      • Nov 14
  • New
    Sixmilewide
    Newcomer - Level 1
    2021-11-10

    we have recently purchased a xr18, we have guitars,vocals and drums in through the preferred channel strips.

    when we solo the bass channel to Eq it this works great, when we solo each individual drum to do the same the solo button acts like a mute.

    does anyone know where we are going wrong.

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    0 9
    • Sixmilewide
      Dale_M Hi there, we would advise testing the XR18 on another PC/MAC and see if the fault follows the unit, if you need further support please raise a Technical ticket from the Support tab above.
      • Nov 11