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253,618 members
131,190 posts
  • New
    kylegbenson
    Newcomer - Level 1
    2021-09-28

    I'm currently getting inconsistent performance on a couple of inputs on the DL16 Stage Box. Specifically, the overall gain levels drastically vary from week to week as it's used primarly on Sundays at church. To clarify, the parameters themselves don't vary, but rather I encounter significantly decreased input signal. I've ruled out mics and cables..i.e. input 1 causes trouble so I move it to input 9 and it's fine. Do you think a firmware update will solve this problem? My m32 console is current.

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    0 8
  • New
    MaxGarcia
    Newcomer - Level 2
    2021-09-22

    My dl251 needs service, I submitted a ticket but haven't received a response. Does anyone have a timeframe as to when I will get a response? Is Sweetwater the only authorized repair facity or are there others? I'm in Houston TX. 

    Thanks in advance.

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    0 13
    • MaxGarcia
      Nigel67 Hi MaxGarcia. I can only apologise that you have not received a reply to your ticket from us. If you could reply with your ticket number and I will investigate further. Please also check your Spam and Junk folders and our replies sometimes end up in these. Many thanks
      • Sep 21
    • MaxGarcia
      Nigel67 Hi MaxGarcia. I have found your case and it is one of the next to be answered. I am sure you will hear a reply from the Service Team today. Please make sure that you check your Spam and Junk folders at the end of the day if you haven't heard anything as e-mails sometimes end up in there. Again, apologies for the delay.
      • Sep 22
    • MaxGarcia
      tlbreaux99 Good Luck with getting reply in a timely fashion. I have been getting communication on an issue, but went an entire day yesterday with no update or response at all. Customer Service has really deteriorated
      • Sep 22
    • MaxGarcia
      MaxGarcia

      I have been fortunate in that all my experiences have been positive throughout the years. I have upcoming shows I need my gear, I hate having to rent gear to cover what I've already purchased.

      • Sep 22
  • New
    davep54
    Newcomer - Level 1
    2021-10-07

    I just need to know the configuration on the aes50 cabeling and and how to send all my  outputs from the dl32. I so far have no problem getting all the inputs to both consoles but the outputs are a problem.I wanted to ust xlr out 7 and 8 as my m32C foh mix output and 15 and 16 for x32  for foh in another room. Aslo wanted to send buss mixes 1-6 out of dl32 for monitor sends from x32.

    Hope this make sense. This routing system makes no sense to me and I'm not new here.

    I thought the newer firmware would make it easier and for inputs it does but I cant make sense of the output section.

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    0 20
    • davep54
      Paul_Vannatto Unfortunately your description of your outputs is unclear. Also you didn't provide your interconnectivity mapping (how everything is connected together). For example:
      X32 [B] <-> [A] M32C [B] <-> [A] DL32
      • Oct 7
    • davep54
      davep54 I didn't provide mapping cuz that is what i'm looking for to start. then i need to figure how to get the routing where I need it. so I will explain again. I have an X32 at Foh that will get its inputs from DL32 at the stage. that x32 will provide house l+r and 6 monitor sends to stage where dl 32 is. Then I have an M32C at the stage that will get its inputs from the DL32 also. I need the M32C to send the its l + r outputs out of The DL 32 and the X32 Also to send l +r out plus the 6 monitor sends out of the dl32. The M32C is Basically mixing for a different room but all the outs from both boards ar coming from the dl32. Hope this is more clear.
      • Oct 7
    • davep54
      Paul_Vannatto Your second description is much clearer. The interconnectivity mapping I provided will work for your scenario. Give me a bit of time to work out the routing. Which console do you want to control the DL32 preamps?
      • Oct 7
    • davep54
      davep54 The X32
      • Oct 7
    • davep54
      Paul_Vannatto Here you go Dave.

      Interconnectivity mapping ([A] and [B] are AES50 ports)
      X32 [B] <-> [A] M32C [B] <-> [A] DL32

      X32 and M32C
      Routing, Inputs
      * Inputs 1-8 -> AES50 B1-8
      * Inputs 9-16 -> AES50 B9-16
      * Inputs 17-24 -> AES50 B17-24
      * Inputs 25-32 -> AES50 B25-32

      Routing, Out 1-16 (setting up a bank of 8)
      * Output 1 -> bus 1 (post)
      * Output 2 -> bus 2 (post)
      ... (etc)
      * Output 6 -> bus 6 (post)
      * Output 7 -> Main L (post)
      * Output 8 -> Main R (post)

      X32
      Routing, AES50 B (to M32C)
      * Outputs 1-8 -> Out 1-8 (X32 outputs)

      Routing, XLR Out (outputs on the back of the X32 console)
      * Outputs 1-4 -> AES50 B33-36 (M32C outputs)
      * Outputs 5-8 -> AES50 B37-40 (M32C outputs)

      M32C
      Routing, AES50 A (to X32)
      * Outputs 1-8 -> AES50 B1-8 (DL32 inputs)
      * Outputs 9-16 -> AES50 B9-16 (DL32 inputs)
      * Outputs 17-24 -> AES50 B17-24 (DL32 inputs)
      * Outputs 25-32 -> AES50 B25-32 (DL32 inputs)
      * Outputs 33-40 -> Out 1-8 (M32 outputs)

      Routing, AES50 B (to DL32 outputs)
      * Outputs 1-8 -> AES50 A1-8 (X32 outputs)
      * Outputs 9-16 -> Out 1-8 (M32 outputs)

      Typically the console closest to the stagebox has control of the preamps. To relinquish control of M32C to X32, select HA Remote AES50 A, on the M32C Setup, preamps screen.

      If you want digital trims on both of the consoles, also select the HA Gain Split. That will mean that the X32 console will have to control the actual DL32 gains on its Setup, preamps screen.
      • Oct 7