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  • New
    Newcomer - Level 1

    I upgraded to voice live rack from a voiceworks rack unit.  I control all of my devices with MIDI .

    On the voiceworks, I was able to use MIDI continuous controller messages to select whether the harmonies would be controlled by scale or by MIDI input. 

    On the Voice Live, this appears to be a choice made in the global setup, and I see no MIDI CC command for changing this. I do see a CC for selecting what scale to use if the harmony option is already set to scale, but I have a number of songs that rely on MIDI input for the lead or harmony, and I can't stop between songs to change a global paramerter.  Surely there is a Continuous controller dedicated to this task??

    Please let me know what my options are... I'm hoping I am overlooking something obvious. The inability to change between MIDI chords and predefined scales as a means of controlling harmonies  on a song by song basis, without having to manually edit global settings would be a deal killer for me.


    0 0
  • New
    Newcomer - Level 1

    Hello to everybody here. 

    The right side of my voice effect stopped working. (Only the right side).

    Can someone help me to find a lab or place that i can take it to check it out? Thecnical support never answer. 


    Please and thank you!

    0 1
    • Kfir
      JasonB81 Hello - the first step to look at is a firmware update via VoiceSupport 2. You will need to download the program and connect the device to your computer and run the updates within the app for the device.

      You can download the software here. Let me know if this works and we can explore your support case more as well. Thankyou
      • 13 hours ago
  • New
    Newcomer - Level 1

    Hi! This might seem an idiot question to some.

    I have a VL3X. I bought it with the intention of using its phenomenology in a pretty straightforward and simple way: I'm just sending my voice, guitar, and cello through- nothing more fancy fancy than this at this time, maybe ever.

    However, I'm having an issue with my humble SOUND SYSTEM. My sound system is ONLY a Marshall Accoustic amp. Is it possible to circulate my instruments through the VL3X and then the guitar amp? I have every cable in the correct input or output (do I?) and sound is not coming outta my amp, at all, so my guess is a sad shoegazey NO.

    Why isn't this working? And do I need to buy even more GEAR?

    0 3
    • liquidmagdalena
      DavidKnighton Hi liquidmagdalena,
      You should be coming out of the Main L/R outputs into a PA speaker and the Guitar L/R outputs can go to your guitar amplifier. Can you tell us exactly which outputs you're using to your guitar amp? You should be able to plug in a pair of headphones and listen to the output as well just to confirm the device is working properly.
      • Tue at 3:34 PM
  • New
    Newcomer - Level 1

    Hello, I am looking all over the country for a few units of  TC Helicon VoiceTone C1, and  everybody is reporting outof stock and on backorder. Is there a production issue happening? Will this product be discontinued?

    Although Sweetwater is saying they will get theirs in April, I've seen this happen before where the date gets pushed further and further into the future. Any information you have would be great.

    If this unit is being discontinued, I will look into other units.

    Thank you.


    0 5
    • sallyzito1more
      PedroRodrigues Hi sallyzito1more please consider that any information on this matter is managed directly by the partner ,so to request information of shipping dates and order must be addressed directly to the partner. Thank you
      • Tue at 11:58 PM
  • New
    Newcomer - Level 1

    I have a voice live extreme 3 and I'm having problem setting up the harmonizer it doesn't follow along when I'm singing it's always going straight or flat can you please help me thank you

    0 2
    • Crybaby
      PedroRodrigues Hi Crybaby, please consider that on the VoiceLive 3 Extreme, the new “Mixed Mode” harmonies allow you to, for example, set one voice to follow your guitar (NaturalPlay), the second voice to follow a key/scale, a third voice to only sing a single “Fixed” note and a fourth voice to only sing the “root” note of any chords you are playing on your guitar (Pedal).
      This flexibility allows you to create some very sophisticated setups and vocal arrangements.
      You can mix and match any of the available modes for the four harmony voices. You could have three NaturalPlay voices and a fixed voice, or two scale-based voices, one fixed and one NaturalPlay voice.
      Keep in mind that when you are using mixed mode harmony, you will need to define the correct key/scale (Scale) or note (Fixed) and play your instrument (NaturalPlay/Pedal) in order for the combination of voices to sound good together. Otherwise, a Fixed voice could be singing a completely inappropriate note for your song.
      Harmony can suffer from “warbles” when sound other than your voice is picked up via your microphone.
      For a more in-depth information on Harmony for this unit please follow the link below to access the guide for this unit and please check page 96.

      I hope this helps
      • 22 hours ago
  • New
    Newcomer - Level 1

    Hi, using Perform VK with Nordstage 2 keyboard. I often tranpose the keyboard, from song to song on live performance, but the Perform VK does not receive transpose information, so Harmony mode doesn't work when transposed (it plays non-transposed harmonies even when keybard has been transposed).

    I wish to use MIDI only, for sound quality.

    It works fine with the Aux in/out, but sound is bad quality (microphone loops). Using MIDI link only, Harmony works well, even with low volume keyboard. But only non transposed.

    Could someone tell me how to get the Perform VK to receive transpose data from my keyboard ?

    Many thanks

    0 1
    • Goyavette
      PedroRodrigues Hi Goyavette please consider that the PERFORM-VK responds to Control Change (CC), Program Change (PC) and MIDI Tempo (not MIDI Clock) information. To block incoming CC and PC messages, hold the Set button while powering on. Note data will still be accepted in this state.
      For convenience, we have mapped many PERFORM-VK CC’s to the Behringer UMA25s controller keyboard.
      The “UMA25s Mapping” column shows the button or control on the UMA25s related to each control.
      MIDI PC Messages The product’s 3 presets correspond to Program Change Bank 0: 125, 126, 127
      MIDI CC List The following chart shows a list of all available control changes.
      The MIDI channel can be set by holding the Set button and pressing a note on a connected MIDI keyboard.
      The MIDI channel on which this note was sent will be used as the MIDI receive channel.

      Regarding the RPn/nRPn Implementation, the RPN 0: Pitch Bend Sensitivity. This is a standard way to change pitch bend range.
      When it comes to MIDI Tempo, the Perform-VK responds to incoming MIDI tempo and will adjust system Tap Tempo accordingly.
      When controlling harmony via MIDI, in either Notes mode or NaturalPlay, it is sometimes desirable to have one section of the keyboard designated to sending that control information. It could be the area that your left hand is, to play chords of harmonies.
      In order to designate an area of the keyboard to respond to, a Split Point is set.
      Any notes, either above or below the split point, are deemed useable by the system. Notes outside the range are rejected.
      To set the Split Point, hold the SET button and press the note on your keyboard that you want to act as the split note.
      Then, to choose a split ABOVE that note, release the split note and press a note ONE SEMITONE ABOVE your split note.
      To choose a split BELOW, release the split note and press a note ONE SEMITONE BELOW your split note.
      This creates a split, above or below, with no transposition.
      In order to set a split point AND transpose the incoming MIDI notes, you will choose a different note in place of the ABOVE/BELOW notes mentioned above. It will seem a bit confusing, but does allow you to make both a split above/below point AND transpose either up or down.

      In the chart below, “X” is the split note, the point at which you want to split the keyboard, as explained previously.
      To facilitate things like “split above, but transpose down” we need to have settings both above and below your split point, that is where the chart comes in.
      For example, if you want to split ABOVE middle C, typically known as C4, but transpose DOWN so that C4 is actually C2, you’d do the following:
      1. Hold SET
      2. Press middle C (C4)
      3. Press the note 6 SEMITONES DOWN from middle C (F#)
      If you want to split BELOW middle C (C4) and transpose up so that C4 is C6, you’d:
      1. Hold SET
      2. Press middle C (C4)
      3. Press the note 2 SEMITONES DOWN from middle C (A#)
      You may need to experiment a bit to figure this out, but it does give you the ability to set your split point, split direction and transposition very quickly.
      I hope this helps.

      Thank you
      • Tue at 1:01 AM
  • New
    Newcomer - Level 1

    Does anyone know how to fix this? I turn it on, and the screen switches between 'please wait shutting down' and 'voice live extreme' but never loads and starts up. 

    0 4
  • New
    Contributor - Level 1

    Trying to use VL2 as interface to Ableton Live 10 Lite via USB, and record guitar and vocal simultaneously into 2 separate tracks.

    I have Digital In set to USB: Vox L / Instru R and Ableton tracks set as shown here:

    Not getting a signal....If I switch Digital In to USB: Stereo, it works but then it combines both signals in one track.

    Thanks in advance for any advice,


    0 2
    • GreggCagno
      PedroRodrigues Hi,GreggCagno,please consider that there are a few common methods of using VoiceLive 2 with a USB-connected computer and an audio application (DAW):
      Capturing a full mix of your performance
      Processing vocals from your DAW 3. Recording dry vocal and guitar tracks We assume you are familiar with configuring your audio application for input and output and that you understand connection of VoiceLive 2’s inputs and outputs.
      Method 1 - Capturing a full mix of your performance: Set VoiceLive 2’s I/O parameters as such:

      Connect your mic and headphones to VoiceLive2 and pick a preset you like. VoiceLive 2 will send the fully processed sound to your DAW and you’ll be able to monitor through your headphones or the analogue audio outputs of VoiceLive 2.
      In order to set VoiceLive 2’s sample rate, play a little bit of audio from your DAW before recording your vocal track.
      Method #2 - Processing vocals from your DAW:
      To use VoiceLive 2 as an effects insert, set the I/O parameters as such:
      Configure an aux send in your DAW to send the vocal track to VoiceLive 2’s left input and the instrument track to the right. You can monitor through VoiceLive’s headphone or main outputs. When playing back using VoiceLive 2 as the output audio device, don’t forget to set the

      Method #3 - Recording dry vocal and guitar tracks:
      You’ll need a fully dry mono vocal track and optionally, a dry instrument track (guitar or keyboard) or midi performance if you plan to use harmony. Set the I/O parameters as such:
      Connect your mic and a guitar to VoiceLive 2 and your headphones to the headphone out. Even though you’ll hear fully processed vocals and guitar (with Guitar FX) in the headphones, the output feeding your DAW will be separate dry vocal and guitar that you can process later with Method #2. Digital Input Notes:
      Sample rate is synchronized automatically to the incoming digital audio stream.
      There is no independent configuration of sample rate in VoiceLive 2.
      When processing an analogue input such as the MIC and sending to VoiceLive 2’s digital out, sending a short bit of audio from your recording application to either Digital in will set the sample rate.
      When DIGITAL IN is set to USB:
      - Or SPDIF:VOX L / INST R, the MIC and GUITAR IN are disabled.
      When DIGITALIN is set to USB (or SPDIF): STEREO, harmonies will follow the stereo audio coming from the selected digital input on presets where NATURALPLAY is set to AUX INPUT.
      Digital Output Notes:
      USB audio output will not function when either of the SPDIF: options is chosen for the DIGITALIN parameter.
      SPDIF digital output is always available regardless of DIGITAL IN or OUT settings.
      USB Audio And ASIO Applications
      PC-based ASIO apps such as Cubase may require you to install a WDM to ASIO “wrapper” such as ASIO4ALL which is available at in order for VoiceLive 2 to be recognized as an audio device.
      To select the audio device In the Mac and Windows operating systems, you can select VoiceLive 2’s audio device in your workstation program by name.
      In some Windows XP DAW apps, however, the name of the audio device may be “USB Audio Device”.
      To use VoiceLive 2’s MIDI IN jack for harmony, preset change or realtime control while USB is connected, enter the I/O tab in the SETUP menu and set USB CONTROL to OFF.
      USB audio will function normally but MIDI will only be accepted by VoiceLive 2’s through its MIDI IN port.
      To re-enable VoiceSupport’s features and reception of MIDI from your DAW, turn USB CONTROL to ON
      I hope this helps.
      • Feb 12
  • New
    Newcomer - Level 1

    I want to purchase the TC-Helicon Play Acoustic and mount it to my mic stand so I can make changes on the fly. I also want to get the TC-Helicon Switch-3 to put on my pedalboard to activate the Harmonies, Doubling and Guitar Delay. I looked on line to find the dimensions of the pedal to see if it will fit on my current pedalboard. I have found two different dimensions, 10x6x2 amd 6x3.5x1.8.

    That's a big difference. I've seen the Switch-6 so the 6x3.5x1.8 looks to be more accurate. Does anyone know the exact dimensions?



    0 8
    • HaloRecordings
      PedroRodrigues Hi please see the PLAY ACOUSTIC dimensions below:
      -(HxWxD): 1.8 inches (45 mm) x 7.9 inches (200 mm) x 6.1 inches (156 mm) Weight: 2.2 lb. (1 kg)
      The Switch-3 dimensions are the following:
      -Dimensions L x W x H 25.4 x 15.2 x 5.1 centimeters
      • Feb 10
  • New
    Newcomer - Level 1

    All good one gig, the next the Switch 3 stopped working. Cables all good. Preset banks are all the same just footswitch won't trigger. 

    any thoughts? A way to reset it?

    im stumped





    0 2
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