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  • New
    Newcomer - Level 1

    Our cat knocked a lamp off my desk and right onto my Voicelive Play cracking the glass and shattering the screen inside. I need a replacement screen part. Where can I find a place to order a replacement screen?

    Many thanks!

    0 9
  • New
    Newcomer - Level 1

    Dear people,

    I have been in possession of a TC Helicon Voice Live Rack for several years now and I am extremely satisfied with it.
    I use the device in live performances and would like to have a second Vocei Live Rack.
    Unfortunately these are no longer made, so I'm looking for a used one.
    Another possibility: what is the best successor to the VLR?
    Can you help me with that?

    0 4
    • JanRIjk
      kiskadar69 1. If you stick with TC-Helicon and the 19" rack format, buy another VoiceLive Rack while you still can. To my knowledge, that is the last 19" rack format device they have. Anyway it's a good idea to buy spare devices.
      2. The VoiceLive Rack has roughly the same capabilities as VoiceLive 2. If you want something more powerful than that, VoiceLive 3 is the way to go, especially if you have an electric guitar.
      • 3 hours ago
  • New
    Contributor - Level 2

    Can a backing track on a vl3x be started with a midi command?


    0 9
    • AlanCraigie
      PedroRodrigues Hi AlanCraigie, thnak you for your post, the MIDI implementation in VL3 is essentially the same as the VoiceLive 2…
      There can be up to 500 presets loaded into a VoiceLive 3, and it’s possible to navigate between these presets with an external controller sending MIDI Control Change (“CC”) and Program Change (“PC”) messages. The VoiceLive 3 can receive CC and PC messages via MIDI from sources like keyboards, footswitches, DAWs, and more. For the controlling device to send a MIDI message to VL3 it needs to be using the same MIDI channel as the VL3, typically this is channel 1 but you’re welcome to change it. Also make sure you aren’t misusing the MIDI input filters, and ensure that the MIDI input is set to be either “USB” (for the USB-mini input) or “MIDI Ports” (for the 5-pin MIDI input) depending on how you're connecting. These settings can be changed in VL3’s “Setup” menu, on the “MIDI” tab.

      To change Presets via MIDI, first tell the VL3 which Bank to look in, then tell it which Preset in that Bank you want to change to.
      Bank select: To specify the desired bank, issue an LSB Bank select message (CC#32) with a value of 0-3.
      Preset Select: After specifying the Bank, issue a PC Preset select message with a value of 0-127.
      MSB LSB VL3Bank Program Change (PC) VL3 Preset #
      0 0 0 0-127 1-128
      0 1 1 0-127 129-256
      0 2 2 0-127 257-384
      0 3 3 0-115 385-500

      The internal number associated with a Preset isn’t exactly what you see on the VL3’s screen, they’re actually all off by 1. This is because internally the list of Presets actually starts at an index of 0. This means that 0 = Preset #1, 1 = Preset #2, 2 = Preset #3, etc. It’s like your presets are saved from 0-499 but are displayed as 1-500.
      There are 4 Banks in VL3, and each Bank contains 128 Presets. Therefore the Preset selection number that goes to VL3 needs to be between 1 and 128. So for a Preset above 128, you need to subtract the number of the first Preset in the same Bank to get the MIDI Program Change info.
      The 9-digit message for changing to a preset is in the format of:
      MSB LSB PC#
      Or, you can first send a CC#32 of the Bank you’re looking in, then a PC value of the Preset you want.
      Here are some examples:
      Preset #5 would be: 5 - 1 = 4
      000 000 004
      or CC#32 value 0, then PC 4
      Preset #100 would be: 100 - 1 = 99
      000 000 099
      or CC#32 value 0, then PC 99
      Preset #208 would be: 208 - 129 = 79 (because Preset #208 is in Bank 1, which starts at Preset #129)
      000 001 079
      or CC#32 value 1, then PC 79
      Preset 259 would be: 259 - 257 = 2
      000 002 002
      or CC#32 value 2, then PC 2
      Preset 322 would be: 322 - 257 = 65
      000 002 065
      or CC#32 value 2, then PC 65
      Preset 491 would be: 491 - 385 = 106
      000 003 106
      or CC#32 value 3, then PC 106
      Preset 500 would be: 500 - 385 = 115
      000 003 115
      or CC#32 value 3, then PC 115

      When you try to address a Preset that does not exist (either an empty spot or one outside the 1-500 range), there is no built-in warning system, VL3 just won’t do anything. So if you can see the “MIDI” indication on the VL3 appearing when you send commands, but are not getting the Preset to change, ensure you’re not referencing an empty or non-existent Preset location.

      If that all seems too complicated for you, consider using Steps instead of Presets. Steps are essentially Presets within a Preset, and you can have up to 10 Steps all in the same Preset. If your current Preset contains the Steps you’ll be using, it just takes a single CC message to choose your Step…
      CC 115 = Step
      Value represents Step Number, i.e. 1 = Step 1, 2 = Step 2, etc.
      So sending a CC#115 with a value of 2 will take you to the second Step in your current Preset.

      • Aug 9
  • New
    Newcomer - Level 1

    My mic looper is missing the first beat (if I beat box) as if the switch is set to start recording on the up beat. This isn't an issue I have had with other loopers so I know it's not my technique.

    The recording seems to catch just the second half of the note.

    Any advice???

    0 10
    • Ryancg
      PedroRodrigues Hi Ryancg, thank you for your post, it is important that you take under account that the pedal was not designed for beatbox and therefore when it comes to record this type of signal the loop may not operate as standard.
      Nevertheless, you should first confirm that you are using the correct PSU for your pedal that must be a Positive Centre Negative PSU that offers 9V DC so you can correctly perform the Factory Reset.
      When the Factory reset is concluded please proceed and perform a Firmware update.
      To perform a factory reset you must, press and hold the LOOP button for 13 seconds. When the LOOP LED flashes orange and the red LED turns on and off, the reset is complete.

      To performing a firmware update on the unit.

      To update the Ditto Looper on a PC:

      Download the Ditto Looper updater by following the link below:

      Connect your Ditto Looper to your computer via the USB mini b cable.
      Set your Ditto Looper to boot mode by inserting the power cable while holding down the footswitch. The LED will turn green to indicate it is in boot mode and ready for the software update. Then, open the updater that you downloaded in step 1.
      In the Output Device drop-down menu, select Ditto Boot. (Note: on Win XP, it will be listed as USB audio device) After this, click the green update button to start the update.
      When the progress bar reaches 100%, the LED on the pedal will change. The Ditto will reboot automatically once the update is complete. Do not disconnect the USB cable while the update is in progress.

      To update the Ditto Looper on a Mac:

      Download the Ditto Looper updater.
      Connect your Ditto Looper to your computer via the USB mini b cable.
      Set your Ditto Looper to boot mode by inserting the power cable while holding down the footswitch. The LED will turn green to indicate it is in boot mode and ready for the software update. Then, open the updater that you downloaded in step 1.
      Drag the DittoLooperSwUpdater application to your desktop and double click the icon to start the update.
      In the Output Device drop-down menu, select Ditto Boot and press the green update button to continue with the update.
      When the progress bar reaches 100%, the LED on the pedal will change. The Ditto will reboot automatically once the update is complete. Do not disconnect the USB cable while the update is in progress.

      I hope this helps

      Thank you
      • Aug 4
  • New
    Newcomer - Level 1

    The motherboard of my Voicelive 3 pedal has failed. Is it possible for me to supply a new voicelive 3 motherboard to Turkey?

    0 3
    • msemihhh12
      NicJonesMT Hi Msemihhh12.
      If you click Support at the top of the page, you will be able to submit a spare parts ticket. If the unit is out side of its warranty period then you will be advised where your nearest service partner is, as they should be able to supply the parts for you.
      If the VL3 is still within the warranty period, then please submit a technical support ticket with a detailed description of the issue.
      • Aug 1
  • New
    Newcomer - Level 1

    The mic input on the VSM 300 peaks out and distorts no matter where the volume is set on the monitor. The line input works fine and is clean and clear sounding. The problem is therefore in the mic section only. A tech told me the op-amp might be bad for the mic input. Any suggestions or thoughts would be helpful. The tech won't work on it as they aren't a Helicon service center. Are parts available?

    0 5
    • Ghpoe01
      PedroRodrigues Hi Ghpoe01, thank you for your post, considering what you have reported, I would first suggest confirming that the XLR input cables being used are in good condition and that the fuse located on the back is in good conditions.
      220-240 VAC ~60 Hz 1.2A Fuse: T1.25AL 250V
      120 VAC ~60 Hz 2A Fuse: T2AL 250V
      100 VAC ~50/60Hz 2A Fuse T2AL 250V
      Please test if reducing the input gain helps, I would also suggest performing adjustments on the LOW and HI EQ controls a.
      It is important to take under consideration that the VSM 300 XT offers 150 watts into 4 ohms, with 200 watts peak, with a distortion: 0.5% @ 150W; 10% @ 200W and a frequency response: 75 Hz–20 kHz.
      If you have confirmed all the steps above and you have established that unit is outside the distortion values described above this may indicate that the unit is not operating as it should and must be inspected.
      With this in mind I would suggest contacting one of our Certified Service Centres to request assistance for your unit.
      To access our network of Certified Service Centres, please following the link below:
      Our Certified Service Centres will be able to provide you any information on any level of the repair process including Spare Parts availability
      I hope this helps
      Thank you
      • Aug 3
  • New
    Newcomer - Level 1


    When I use the HIT button on the Distorted Vox setting my voice is quieter than without. Is there a way to increase the volume when using the HIT button? Thanks!

    0 5
    • pennyeachus
      PedroRodrigues Hi pennyeachus, please ponder that HIT/TALK in normal operation, this button acts as a HIT button, it activates, a new effect or effects will be added to the current patch, being perfect for adding effects like
      Harmony to a chorus section of a song, or even to a single line or word.
      When you press and HOLD the HIT/TALK button, the VoiceLive Play enters TALK mode.
      All effect output is muted and the mic input is passed directly to the output. It is also important to check the Level on the effect, by pressing the right-upper soft button to select this parameter and use the control knob to adjust the level. 0dB is the maximum volume for the effect. I hope this helps Thank you
      • Jul 29
    • pennyeachus

      Thank you!!!

      • Jul 30
  • New
    Contributor - Level 2

    I want to be able to use a Bluetooth receiver via USB or Aux port to connect my phone to play music during breaks through a VoiceLive3 Xtereme. It appears I can do either. Is one way better or more preferred than the other?



    BTW whoever at TC-Helicon chose these categories is out of their mind. This question fits none and these fields should NOT be required to post. This is ridiculous and serves no purpose escpecially when it is not properly categorizing. 

    0 4
    • JPGarmon
      WilliamR Hello, The USB in on the voice live is designed for use with thumb drive storage. However, a Bluetooth receiver into the aux port would work just fine.
      • Jul 28
  • New
    Newcomer - Level 1

    Hi I just ordered the TC helicon voicelive play.  I wanted to be able to practice in my living room and hook it up directly to a speaker or two.  I would rather not always use headphones. I saw a video that said you can hook it up directly to an Active speaker or a monitor speaker as long as it has an XLR input. Is there anything I need to know before I buy a speaker?  It’s for a table in my living room…. So I don't  huge.  Any recommendations? I saw these on Amazon...

    Would something like that work?  Wasn't if there were some technical things I don’t know about like impedance or something that might cause a major incompatibility if I choose the wrong thing.  Sorry if this is a dumb question. :)

    If anyone has any suggestions I would appreciate it. Thanks!

    0 2
    • kilerb
      WilliamR As long as the speakers are full range you should be good to go. The speakers in the link should work fine for monitoring at home.
      • Jul 27
  • New
    Newcomer - Level 1

    bought back in 2020 and the pedal doesnt work even after firmware update

    0 2
    • dandanielktm1984
      PedroRodrigues Hi dandanielktm1984, thank you for your post, to be possible to assist you on this matter could please state what TC HELICON Pedal are you referring to? Thank you
      • Jul 27
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