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189,953 posts
  • New
    Contributor - Level 2

    Hello friends,
    Perform VK needs an urgent firmware update! Mainly to deal with these two issues regarding the built in gate.

    First the gate NEEDS to cut the dry signal and leave the reverb and delay tails intact. Please rewrite the Gate in such a way that it comes before the effects. No one wants the gate cutting off the reverb and delay tails...

    Thank you, the auto gain staging for the gate work well, but, sometimes its threshold is too much, please make a shortcut for us to controle it manually, maybe a long press on the Anti-feedback button and then furhter adjustment with the big dial.


    0 0
  • New
    Newcomer - Level 1

    Hi, I am a new user of the voicelive play and trying to work out the key and harmony settings. I saw the 6th Nov post with the harmonies chart but am still confused with the differences in the 3rd and 5th changes marked on there and how to input some of the settings.

    A couple of queries I am looking for answers to:

    1. In general when setting keys for a song, the key settings only show major or #. So if e.g. I sing in Eb do I then set the corresponding D# key on the normal harmony menu? Or keep it at E? My thinking was D#.

    2. What does the 'no change' in the advanced chart mean? Does this mean no change from the keys highlighted under C for 3rd and 5th?

    3. Why are some of the 3rd and 5th keys different to the usual chord progressions (I am not advanced in chords, still learning). Also for Bb Maj and Min are all the same?

    Then some examples to see if I have this right:

    Example 1:

    1. Song is in Ebm so first I set my key in the harmony menu as D# (see above query)

    2. I then enter advanced menu and select Min 1, 2 or 3 as for Eb they are all the same 3rd en 5th keys.

    Example 2:

    1. Song is in Dm, I set my key in the harmony menu as D

    2. In advanced menu, select Min 1 or 2/3 whichever I prefer sound wise as 1 is different to 2 and 3?

    Appreciate any help with this so I can get this right. If there is any further documentation explaining this or video? Thanks in advance.


    0 2
  • New
    Newcomer - Level 1

    I turn it on and the guitar works but no vocal sound. Tried to see if a firmware update would work but I can download the update but i wont open to install.... frustrating. 

    0 2
    • Ehoard
      ChrisEdwards1 Hi Ehoard, firmware updates for the Harmony-G XT are done via the Voicesupport 2 application. Is this the software you are using and are you using it on a MAC?

      If so and you are recieving a message regarding the app being from an unidentified developer please run through the below instructions:

      1. Open System Preferences.
      2. Go to the Security & Privacy tab.
      3. Click on the lock and enter your password so you can make changes.
      4. Change the setting for ‘Allow apps downloaded from’ to ‘App Store and identified developers’ from just App Store.
      • Nov 27
  • New
    Contributor - Level 2

    I cannot find one of these anywhere - and I have a need for a battery operated vocal pedal.

    Does anyone know if they have been discontinued or a victim of parts supply?


    0 3
    • DennisMilsom
      ChrisEdwards1 Hi DennisMilsom, the Mic Mechanic 2 has not been discontinued and is still available from any of our Super Partners. Please contact your local Super Partner directly for further advise on when they are next expecting stock.

      The link below will redirect you to a list of our global Super Partners, please use the drop down menu to select your region:
      • Nov 27
  • New
    Newcomer - Level 1


    I have a C1, but it doesn't appear to be working. Got the mic going to Mic and the out to a PA. Whilst my voice is going through, the led in the top right isn't coming on to indicate a received signal. None of the dials are having an effect on my voice, and there is a lot of noise in the signal. Have updated to the latest firmware and have tried various XLRs. What am I missing?



    0 1
    • thedrewster1
      ChrisEdwards1 Hi thedrewster, if you are powering the C1 with a third-party power supply could you please just check the specifications match correctly? The required power supply for the C1 should be 12V DC 400mA with a centre negative polarity.
      Even if one of these do not match it could cause the C1 to operate/function incorrectly.

      You not you have also tried a different XLR Cable but if you have not yet done so could you please try a different microphone or test this directly with the PA to ensure the mic is not faulty?

      If upon doing the above the issue remains could you please go to the "Support" tab at the top of the page and submit a Customer Support ticket for further assistance.
      • Nov 23
  • New
    Newcomer - Level 2

    What could it be?  

    0 3
    • Doorslams
      NicJonesMT Hi Doorslams.
      Can you please click support at the top of the page submit a technical support ticket.
      • Nov 25
  • New
    Newcomer - Level 1

    Hello, I have bought a 

    TC-HELIKON VOICELIVE Touch 2 but I cannot find the songs that are in it (sorry for the english but I speak french)

    Can anyboby help me ?

    Thx, Vito

    0 7
  • New
    Newcomer - Level 1

    Hi, I have Voicelive play by TC Helicon. I've used it for live performances but one day when I plugged it in my mic channel on main mixer started to pitch. So there was just really high sound and nothing else. But the funny thing is when I've tried it at home with my headphones everything was working fine. So, the problem is only when I put it on speakers. 
    Can you please somehow find the solution? Thank you :)

    0 3
    • MichaelMusic13
      PedroRodrigues Hi MichaelMusic13, thank you for your post, please bear in mind that the VOICELIVE PLAY offers the following settings for the OUTPUT:

      1 . STEREO – XLR outputs receive a stereo mix of all voices and other Inputs.

      2 . MONO – A MONO full-mix signal is on the LEFT and a DRY vocal is on the RIGHT.
      Any Tone and Pitch Cor Amt settings from the Setup menu are included on the RIGHT DRY channel.

      3 . DUAL MONO - A MONO effected voice signal (all voices) is on the LEFT and AUX is on the RIGHT.
      This is great for sending music to one channel of a PA and Vocals to another, especially in a Karaoke situation.
      Vocal Cancel – Attempts to remove the vocals from a piece of music.

      There are two settings:

      1 . OFF – No processing is performed on the aux input .
      2 . ON – Processing occurs to attempt to remove lead vocals from a piece of music .
      This process can create “Karaoke” style music for you to sing along to, including key information for harmony generation.
      The processing capability can vary quite a bit from song to song, depend- ing on the way the song was originally mixed .

      Lead Mute – Mutes the Lead vocal and only outputs processed signals .

      There are two settings:

      1 . OFF – Lead vocals are routed to the main mix .
      2 . ON – Lead vocals are removed from the main mix .

      Digital Out Level – Controls the USB output level .

      Headphone Lim – Controls the level at which the headphone output limiter engages.
      Levels closer to 0db allow for louder headphone output levels.
      Please confirm that you have correctly configured your unit’s output for the set up profile you require.

      I hope this helps.

      Thank you
      • Nov 16
  • New
    Newcomer - Level 1


    is there a phone number I can call to discuss with a specialist whether one of your products can help my particular situation? It would be so much more efficient if I could speak with someone 



    0 6
  • New
    Newcomer - Level 1


    Hoping someone can help, I have a Voice Tone R1 and the effects won't turn off when stepping on the on/off button.

    Have the latest firmware installed.


    Any ideas is pedal knackered?




    0 0
    • Musikdave
      WilliamR Hello, this sounds like it may be a hardware failure. Please click the support tab above and submit a technical support ticket, and someone will be with you ASAP.
      • Nov 7
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