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289,395 members
171,903 posts
  • New
    In3On
    Newcomer - Level 1
    2022-06-07

    Hi everybody,

    I've noted a difference of level in guitar outputs (L_R) as shown in the pic , can someone help me?

    This happens ONLY when I separately connect the guitar (Guitar output L-R) from the voice (xlr 1-2)

    0 6
  • New
    akivashapiro
    Newcomer - Level 1
    2022-06-23

    Hi,

    On some presets, I am able to set the harmony Key by holding down the Harmony footswitchand setting accordingly. Then, when it times out, it shows the Key in small letters below the name of "Double" on screen, for instance "G Maj2". However, with some presets, after it times out, it doesn't do that, then when I go back in with the Harmony footswitch, the original Key is still there, not the one I just set. The preset settings have "Global Off" for everything. I've also tried pressing Store twice after setting the Key before and after it times out. No luck. This happens on some presets but not others. I have not found a pattern as to why some and not others. I've also tried to turn the device off and on, and I've removed the power cable for 2 minutes. Nothing.

    Anyone with any suggestions?

    Thanks in advance for the help.

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    0 6
    • akivashapiro
      H1r4m Presiona el botón touch vocal
      Gira la perilla más grande (la que está junto al botón home) unas 3 veces y verás "mode v1" y ese cámbialo a natural play y presionas store x2 y ya estará libre de escalas tu efecto
      • Jun 23
  • New
    Jaitin123
    Newcomer - Level 1
    2022-06-20

    My Tc helicon voicelive play is creating a constant noise when plugged in to PA system in the live set up.I have checked it with multiple PA systems.The problem also persists while I listen to the monitoring through plugging in the headphones.

    Any suggestions on how to fix it ?

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    0 11
    • Jaitin123
      PedroRodrigues Hi Jaitin123, the VOICELIVE PLAY offers 3 settings for the OUTPUT

      1 . STEREO – XLR outputs receive a stereo mix of all voices and other inputs .

      2 . MONO – A MONO full-mix signal is on the LEFT and a DRY vocal is on the RIGHT .
      Any Tone and Pitch Cor Amt settings from the Setup menu are included on the RIGHT DRY channel .

      3 . DUAL MONO - A MONO effected voice signal (all voices) is on the LEFT and AUX is on the RIGHT.
      This is great for sending music to one channel of a PA and Vocals to another, especially in a Karaoke situation.
      Vocal Cancel – Attempts to remove the vocals from a piece of music .


      There are two settings:

      1 . OFF – No processing is performed on the aux input .

      2 . ON – Processing occurs to attempt to remove lead vocals from a piece of music .

      This process can create “Karaoke” style music for you to sing along to, including key information for harmony generation.

      The processing capability can vary quite a bit from song to song, depend- ing on the way the song was originally mixed .

      Lead Mute – Mutes the Lead vocal and only outputs processed signals .


      There are two settings:

      1 . OFF – Lead vocals are routed to the main mix .

      2 . ON – Lead vocals are removed from the main mix .


      Digital Out Level – Controls the USB output level .

      Headphone Lim – Controls the level at which the headphone output limiter engages.
      Levels closer to 0db allow for louder headphone output levels.

      Please confirm that you have set up you unit accordingly and that the cables used are in good conditions.
      Thank you
      • Jun 20
  • New
    Massy66
    Newcomer - Level 1
    2022-06-19

    Hi, all in a while my voice live 2 is'nt working. All the connections are properly made: mic cable in the Xrl input, 1/4" cable in guitar in input, xrl cable in xrl  left (mono) output which is connected to a mixer xrl fader. Well, yesterday I switched on the voice live 2 and it didn't world. I couldn't head no sounds From the PA connected to the mixer while other instruments were working good ad usual. I checked twice EVERY cable by connecting each of them directly to the mixer: mic and guitar worked. So it' s not the cables and It's not the mixer and the PA system. I even tried to solve by resetting to factory default both set up and presets but nothing. Actually it seems there's something wrong  in the input 'cause not just there's no level in the led mic but even the guitar tuner doesn' reveal any sound from guitar. Hope I explained it Well. Any suggestion?

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    0 13
  • New
    MikeFernando
    Newcomer - Level 2
    2022-06-17

    HOW CAN I RESET MY TC HELICON VOICELIVE2 ?

    0 12
    • MikeFernando
      ChrisEdwards1 Hi MikeFernando, To restore Factory presets: Hold down "Tone", "Pitch" and "Guitar FX" on power up. To restore Factory system settings: Hold down "Setup", "Wizard" and "Store" on power up.
      • Jun 17
  • New
    GizmoG_Álvarez
    Contributor - Level 2
    2022-06-17

    Why does the THRU output cut the signal path through the processor and consequently its XLR output?
    I've read that this way you cant plug your guitar into your amp with a dry signal but... where is the advantage?
    I just see that you are including a device which is a potential cause of noise, signal degradation or cut due to power problems... to win no processing (perhaps the use of a tuner or loop facilities? I haven't tried as I actually use dedicated gadgets for those purposes).
    Perhaps things and design are as logical or easy as one would think but see no point in adding a thru output while not preserving the wet signal so you can use two different paths (mixers, monitors, amps, daws, effects...)
    Correct me if I'm wrong, if you know another way of using both paths, if things aren't as obvious and this way is more logical...

    Thanks in advance!

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    0 7
    • GizmoG_Álvarez
      WilliamR Hello, WIlliam from music tribe here. The logic behind the original design of the gtx was the intention for electric guitar players to want to run an electric guitar amp or pedalboard separate from the GTX without the guitar processing coming out of the PA at the same time or an affected signal to be going into the front end of say a Marshall amp.
      • Jun 16
  • New
    LucV
    Newcomer - Level 2
    2022-06-16

    How can I tell which version of Firmware I am running on my VoiceLive 2?

    What is the latest Firmware release for VoiceLive 2 and where can I find it?

    0 8
    • LucV
      ChrisEdwards1 Hi LucV, please see the latest response sent by myself on your case (CAS-608005-V4S8F3) regarding this query.
      • Jun 16
  • New
    LucV
    Newcomer - Level 2
    2022-06-16

    Is there a site that does a product comparison between the VoiceLive 2 and VoiceLive 3?

    I have the 2 and am curious to know what extra features that the 3 has.

    Thanks.

    0 6
  • New
    ice99blue
    Newcomer - Level 1
    2022-06-14

    I bought a TC-Helecon Play Acoustic  and can not even get a clue on how to register it  HELP

    michael

    0 3
    • ice99blue
      NicJonesMT Hi Ice99Blue
      Please click support at the top of the page. You should see a Product Registration option towards the bottom of the page. Fill in all of the fields and your product should now be registered.
      If you're having any issues either let me know, or submit a technical support ticket.
      • Jun 15
  • New
    mykeaster2
    Newcomer - Level 1
    2022-06-10

    I have the original VoiceLive local processor which I love but lately I've been having some problems. When trying to change from song mode to step mode or step mode to present mode The processor loses its mind for a little while showing mix in the read out. Usually it will calm down and go we are on direct after a while. Also when setting harmonies in preset moon the third voice control often will not respond properly. Is there a firmware update that might correct these prongs or should I send the unit in for a refurbishment? I don't have proof of purchase as I purchased this unit used several years ago. Will that be a problem? Thanks for your help

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    0 7
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