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267,850 members
147,359 posts
  • New
    PhilipBest
    Newcomer - Level 1
    2022-01-07

    Hi all,

    I use Key/Scale harmonies when I can.  I'm trying to figure out how to set Key/Scale Custom.  If I understand correctly, I should use Map In - Map Out, but I'm at a loss around where to find these settings.  Can someone please instruct me ?  Could probably also use a tutorial on harmony scales.  I have key scale charts, but am not practiced in application.

    Thanks !!!

    read more...
    0 2
  • New
    timdachief01
    Newcomer - Level 1
    2022-01-06

    I get the teaser on app home page, but the instructions are not available.  How are the buttons dimmed?

    0 8
  • New
    guitarman1102
    Newcomer - Level 1
    2022-01-06

    I bought this unit from Reverb Nation. How do I erase all presets that were pre programed from previous owner?

    I would also like to hire a Helicon Play Guitar expert who can help me get this set up for my purposes.

    I sing with a duo but would like to incorporate the effects so both of use can use them and if not, I still want to use effects to help vocal mix. 

    Does this unit also have a looper?

     

    PLEASE let me know if you can assist.

    Orlando

    201-264-5417

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    0 3
  • New
    tjph
    Newcomer - Level 1
    2022-01-05

    Hi.  I've not been able to achieve a satisfactory volume when plugging my Epiphone EJ200 into the Play Acoustic.  The EJ200 is fitted with a Fishman Neo-D single coil soundhole pickup. Even if I up the levels to the maximum, the input is never loud enough to even trigger the green LCD light. Increasing the guitar level also leads to poor sound quality, which is probably down to the common hum that tends to impact single coil pickups.  Even then, the volume isn't loud enough compared to the voice.

    I've tried with my 12 string, which is an electro acoustic and has the built-in Fishman electronics. This works very well, so the Play Acoustic doesn't seem to be faulty.  Has anyone experienced a similar situation with a passive pickup?  I thought that the Play Acoustic had a preamp which would boost the signal and prevent this happening. I'd very much appreciate some tips. Thanks.

     

     

     

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    0 6
  • New
    Mirron
    Newcomer - Level 1
    2021-12-22

    Hello!

    My Voice Live 3 makes a hissing noise that overpowers the noise gate, unless I turn the gate threshold up quite high (too high for my guitar volume swells and sustain). 

    In fact the noise gate only works at -68 dB. Anything less let's all hissing noise through and doesn't mute the guitar at all. Gate gets rid of noise at -68dB but doesn't work at all at -69dB or lower.

    I tried a separate noisegate pedal before the voicelive 3 but the noise is still there within the voicelive 3.

    Hissy noise gets louder with more drive or compression. 

    What I found interesting is when I unplug the jack into the input of the voice live 3, the noise disappears. I've tried different jack cables and it still does it.

    So I think either the jack input is faulty or the gate threshold is faulty. I'm wondering if the hissy noise is normal but the gate threshold isn't working properly?

    Any ideas? Has anyone else had this problem?

    Many Thanks

    Mirron

     

     

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    0 24
  • New
    Fran1520
    Newcomer - Level 1
    2022-01-15

    Hello! I have the voicelive rack and I would like to know if there is any application to be able to manage it from the computer since I am away from my workplace. I think I remember that I could change the effect from the computer but I haven't used it for a few years and I don't remember. I only have voice support 2 installed. Thanks and regards.

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    0 6
  • New
    clivemorris
    Newcomer - Level 1
    2022-01-13

    Hi

    I've raised a case to ask about a replacement light for the reverb footswitch on my VoiceLive2. No reply yet. Does anyone have experience of obtaining and replacing one of these lights?

    Is there a service manual available for VoiceLive2?

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    0 6
    • clivemorris
      Dale_M Service manuals are for Partners only, but if you require a non warranty repair you can simply go to the support tab above and select Service.
      • Thu at 3:02 AM
  • New
    jshutman
    Newcomer - Level 1
    2022-01-13

    I'd like software updates and and firmware updates for the Voice Live 3. If if possible, I would also like the list of guitar patches on the Voice Live 3. Are there newer patches available for download on the internet?

    0 5
    • jshutman
      Nigel67 The VoiceLive 3 is updated via the VoiceSupport2 software.
      VoiceSupport2 is the application that allows you to fully unlock the potential of your TC-Helicon product and stay in touch with the latest news, tips and tricks.
      VoiceSupport2 key features include:
      ► Professionally authored preset libraries
      ► Direct access to product manuals
      ► Drag & drop Preset management
      ► Customizable content about your products
      ► Firmware upgrades
      ► Account management
      ► Access to TC-Helicon support
      You can download VoiceSupport2 for Microsoft
      Windows and Mac OS X from the Software tab at https://www.tc-helicon.com/product.html?modelCode=P0CDY
      • Thu at 8:04 AM
  • New
    kimrogoff
    Newcomer - Level 1
    2021-12-29

    Hello all.    Does anyone know if there is a single pedal footswitch that I can setup to just control the Hit button on my Voicelive Play.  I want this as an alternative to the Switch-3 Footswitch.  

              Thank you to anyone who answers my question.  Kim

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    0 13
    • kimrogoff
      kiskadar69 1. Make a short 1/4" jack TRS plug - 1/4" jack TS socket adapter cable. With the first wire connect the TIP part of the TRS plug to the TIP part of the TS socket. Use the second wire to connect the SLEEVE part of the TRS plug to the SLEEVE part of the TS socket.
      2. Plug the TRS plug of the adapter cable into the "PEDAL" input of the TC-Helicon VoiceLive Play.
      3. Plug a "Normally Open" momentary footswitch (e.g. Boss FS-5U in "Normally Open" mode, sustain pedal in "Normally Open" mode) into the TS socket of the adapter cable.
      This way you can simulate the first switch of the Switch-3.
      • December 30, 2021
    • kimrogoff
      kimrogoff

      Thank you so much kiskadar69

      • December 30, 2021
  • New
    GeertDK
    Newcomer - Level 1
    2021-12-28

    Hi,

    is it possible to load a preset pack into the Voicelive 1? The same 500 preset pack as for the Voicelive Play for instance?

    kind regards,

    Geert

     

    0 11
    • GeertDK
      kiskadar69 I don't think it's possible. And the original VoiceLive only has 100 preset slots, so 500 presets at a time wouldn't even fit.
      • December 30, 2021
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