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250,514 members
127,680 posts
  • New
    vega
    Newcomer - Level 1
    2021-08-27

    Hello, my  voicelive play has broken foot switch. 

    The switch Hit has broken. 

    I live in Buenos Aires, Argentina and I need to know the name of the switch to buy the replacement. Can someone help me?
    read more...
    0 14
  • New
    Garry326
    Newcomer - Level 1
    2021-08-27

    Curious when Harmony Singer 2 will be in stock and readily available.

    0 22
    • Garry326
      WilliamR Hello Garry, William from musictribe here. We are unable to provide any information on pricing and availability of products. You will need to instead directly contact one of our resellers/partners and they will be able to advise you further. Please contact sweetwater.com directly for availability.
      • Aug 27
  • New
    vmollomo
    Newcomer - Level 1
    2021-09-19

    Need help with understanding how to configure my Tc helicon Voicelive touch through my effects pedals and into the amp. 

    I have guitar connected to the VLT input and output directly to amp works fine. Any other way I try VLT out to input in on pedals won't work

    confused 

     

    read more...
    0 4
    • vmollomo
      kiskadar69 So did you experience the following?
      1. If you plug the guitar into the "Guitar In" connector on the VoiceLive Touch and plug the "Guitar Thru" connector on the VoiceLive Touch into the guitar amp, the guitar will play.
      2. If you plug the guitar into the "Guitar In" jack on the VoiceLive Touch and plug the "Guitar Thru" jack on the VoiceLive Touch into the input on the guitar pedal and plug the output of the guitar pedal into the input on the guitar amp, the guitar will not play.
      • Mon at 1:33 AM
    • vmollomo
      PedroRodrigues Hi vmollomo, please consider that the Tc Helicon Voicelive Touch was designed to be connected directly to an Amp or a Desk but not to be set up with other pedals on a pedal Chain or even set up in a pedal board. Thank you
      • Mon at 1:45 AM
    • vmollomo
      vmollomo

      • Mon at 4:03 AM
    • vmollomo
      vmollomo

      • Mon at 4:03 AM
  • New
    ArchArmstrong
    Newcomer - Level 1
    2021-09-15

    Hi,

    I am new to tribe and joined up have just acquired as Behringer MS-1. I now realise that TC Helicon is part of the same group and I have been looking for support on an old (legacy/vintage...whatever) product that has had some issues ever since coming out of storage. I have a Voiceworks Plus but there seems to be no support for older products that I can find and very little on the web in general. Any suggestions on how/where to get support would be very helpful. Most other manufacturers that I have equipment from do a form of legacy support/advice, but I couldnt find anything on the site so far. 

    Many thanks

    read more...
    0 8
    • ArchArmstrong
      KyleJohnson Hello, Kyle here from Music Tribe. Please submit a ticket by clicking on Support and then Technical Support for help with your Voiceworks.
      • Sep 15
    • ArchArmstrong
      ArchArmstrong Hi Kyle and Thanks for fast response. I did look at that option, but older models are not in the dropdown list, unless I am missing something. Wondering how to progress.
      • Sep 15
  • New
    onevoicemusic9
    Newcomer - Level 1
    2021-09-07

    I need a rechargable battery pac to run my play acoustic when there is no power at a busking location and I need it before I go on tour Oct 1. HELP!!!

    0 5
  • New
    sofiepalmers
    Newcomer - Level 1
    2021-09-07

    Hello, I can't seem to find out how to choose a fixed key in Minor. For a particular song I want to make a preset in A minor, so I can run a loop from garageband (in Am) and sing in the right key, without actually playing an instrument live at the same time. I only see options in major to choose from. Anyone experience with this? 

    Thanks !

    Sofie

    read more...
    0 9
    • sofiepalmers
      kiskadar69 Harmony effect, advanced edit page, Scale parameter.
      • Sep 7
    • sofiepalmers
      kiskadar69 See "TC-Helicon VoiceLive Touch 2 Reference Manual" p.16-17.
      • Sep 7
  • New
    Christer
    Newcomer - Level 1
    2021-09-06
    I used the wrong power adapter, so the power supply burned out. Where do I turn to get it repaired?
    read more...
    0 9
    • Christer
      Christer I´m situated i Gothenburg Sweden
      • Sep 6
    • Christer
      Dale_M Hi there, simply go to the support tab above and select a Service ticket to submit to us.
      • Sep 6
  • New
    gerryphim1
    Newcomer - Level 1
    2021-09-07

    Hi, just purchased a voicelive play, but can't seem to connect it to my mac (for firmware updates). I've gone to the Helicon site, but there are no software downloads for the voicelive play - can anyone please advise?

    0 7
  • New
    thisisjust9
    Newcomer - Level 1
    2021-09-22

    My TC Helicon Play Acoustic is ON with blank blue screen. I tried "Factory Reset", it did not work. I tried to do it using Voice Support 2 app (MacOS), also no success. The app showed pop-up warning that "another app is using the unit". I have searched far and wide throughout my Mac system and there was no single app was using the unit (except Voice Support 2). 

    I found this solution: https://www.sweetwater.com/sweetcare/articles/my-tc-helicon-voicelive-play-acoustic-is-only-showing-a-blue-screen/

    I managed to download the Sysex Librarian as suggested in the article. But, I could not find the firmware: PlayAcoustic 1.0.04 BUILD21 MIDIOX.syx

    I have searched everywhere, with no success. Not even in TC Helicon official site!!! (What a shame, Helicon!!! Why not simplify your whole customers support system?)

    Please, anybody, help me! I need that firmware file to fix my unit.

    Thanks in advance!

    read more...
    0 15
    • thisisjust9
      Dale_M Hi there please can you go to the Support tab above and select Technical so one of our team can assist you? Many thanks.
      • Wed at 12:34 AM
      • Tc Helicon Play Acoustic Stuck in Blue Screen. Where is the firmware file?
        thisisjust9 I did already. And no reply yet.
        • Wed at 12:48 AM
    • thisisjust9
      PedroRodrigues Hi thisisjust9, please follow the link below to access all the guidance and tools for this process https://wsi.li/dl/qdmxqKYtDSTCcMXsF/ Thank you
      • Wed at 1:08 AM
    • thisisjust9
      thisisjust9

      Dear Pedro, you're the best!!! I will do it now, and try to restore. Will let you know the result soonest. Thank you, thank you very much.

      • Wed at 1:15 AM
    • thisisjust9
      PedroRodrigues Hi thisisjust9 please confirm on your computer if you have any MIDI tools ruining and check Google Chrome tools for MIDI devices that may be runing.
      • Wed at 3:06 AM
      • Tc Helicon Play Acoustic Stuck in Blue Screen. Where is the firmware file?
        thisisjust9 Dear Pedro, thanks for all the help and suggestions. I managed to solve all the above issues. As for the TC Helicon Play Acoustic unit, I reinstalled firmware: PlayAcoustic 1.0.04 BUILD21 MIDIOX.syx using SysEx Librarian. It didn't work well first time. I repeated it once and decided to complete the process with "factory reset". Somehow, it works! So, thank you very much!
        • Wed at 6:48 AM
  • New
    nbaldwin
    Newcomer - Level 1
    2021-08-31

    I can't figure out how to get my new MCA100 to work with my Voicelive Play.  What do I need to do?

    0 6
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