Hi,

I am new to tribe and joined up have just acquired as Behringer MS-1. I now realise that TC Helicon is part of the same group and I have been looking for support on an old (legacy/vintage...whatever) product that has had some issues ever since coming out of storage. I have a Voiceworks Plus but there seems to be no support for older products that I can find and very little on the web in general. Any suggestions on how/where to get support would be very helpful. Most other manufacturers that I have equipment from do a form of legacy support/advice, but I couldnt find anything on the site so far. 

Many thanks

Hello, I can't seem to find out how to choose a fixed key in Minor. For a particular song I want to make a preset in A minor, so I can run a loop from garageband (in Am) and sing in the right key, without actually playing an instrument live at the same time. I only see options in major to choose from. Anyone experience with this? 

Thanks !

Sofie

I used the wrong power adapter, so the power supply burned out. Where do I turn to get it repaired?

Thanks for your time, my Voicelive Touch 2 has the following issues.

I have removed the protective film, updated and tried different power sources as well as having nothing else attached to the unit

1. wont factory reset, pressing the two buttons during power up yields nothing.

2. the hit button intermitantly freezes the system and needs to be restarted (see linked vid)

3. the looper intermitantly starts up and behaves effactly also freezing the system (see linked vid)

link to video

https://photos.app.goo.gl/BFHditjofaB6kFFJ9

Shane

My TC Helicon Play Acoustic is ON with blank blue screen. I tried "Factory Reset", it did not work. I tried to do it using Voice Support 2 app (MacOS), also no success. The app showed pop-up warning that "another app is using the unit". I have searched far and wide throughout my Mac system and there was no single app was using the unit (except Voice Support 2). 

I found this solution: https://www.sweetwater.com/sweetcare/articles/my-tc-helicon-voicelive-play-acoustic-is-only-showing-a-blue-screen/

I managed to download the Sysex Librarian as suggested in the article. But, I could not find the firmware: PlayAcoustic 1.0.04 BUILD21 MIDIOX.syx

I have searched everywhere, with no success. Not even in TC Helicon official site!!! (What a shame, Helicon!!! Why not simplify your whole customers support system?)

Please, anybody, help me! I need that firmware file to fix my unit.

Thanks in advance!

Hello, I have several troubles with my Tc Helicon Voivelive touch 2, one of them is I never ever could connect it to a firmware update, because it always appears a message saying My Voicelive Touch 2 is being used by another aplication. Ive done everything, reboot, quit all programs, turn on fist before the support program and viceversa, and tried in another computer, mac and PC. I really dont know what is going on. 

Anyway I want to update because I have problem with sync and slave midi with ableton or any other device. The metronom respects the DAW time and beat, but after several loop repetitions it starts loosing its sync and just goes all over the time without respecting the tempo... this is quite frustrating! 

Ive searched all over the internet with no solution, please HELP