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  • New
    Newcomer - Level 1


    I recently bought an xtouch and xtouch extender and for some reason the first fader on the doesnt work with the project file. all other faders on both gear work fine and the first fader buttons also work alright. the fader also moves when its started, but when I get into ableton it becomes unresponsive.


    Please help. im using ableton live 11 on a windows computer.

    0 4
    • rhizzo902
      ChrisEdwards1 Hi rhizzo902, if you have not yet done so I would recommend submitting a technical support ticket so we may gain a better understanding of your setup. To do this please go to support at the top of the page, scroll down to technical support and fill in the form.
      • 6 hours ago
  • New
    Newcomer - Level 1


    I bought the MASTER X HD DT yesterday.
    I tested the demo version a while ago. Now when starting the software apparently does not find the hardware. 
    The app constantly asks for the activation of the Ilok. Who can help me. I had no problems with any of the other controllers.
    0 8
    • JrgenBecker
      NicJonesMT Hi JrgenBecker.
      Please make sure you are connecting directly to your computer and not to any USB Hubs. These can sometimes cause connectivity issues and stop the controller from communicating with your DAW.

      If you still can't get it to connect then please submit a Technical support ticket (Click support at the top of the page).
      • Jun 19
  • New
    Newcomer - Level 1

    I'm looking for a control surface that controls both MIDI CC movements, such as expression, vibrato and volume on a virtual instrument (Like Spitfire's BBC CORE or Opus Composer Cloud), as well as mix control, so the faders control the main mix in my DAW? (LOGIC PRO) Not at the same time mind you, but like in two separate modes; Midi and Mix modes.

    Does the X-Touch do that? I can't seem to find a definitive answer?

    0 11
    • Brettwilliams53
      NicJonesMT Hi BrettWilliams53.
      Based on the above it sounds like the X-Touch Compact would be what you are looking for.

      The XT Compact has a Windows (Only) Editor that will allow you to manually configure what PC/CC messages are sent by each control on the unit. There is also a MC mode built in to allow you to quickly and easily configure with your DAW.
      • Jun 8
  • New
    Newcomer - Level 1

    How to change scribble script color for lpx


    0 20
    • FrankGNitty
      ChrisEdwards1 Hi FrankGNitty, unfortunately, this is not possible. The X-TOUCH runs on Mackie or HUI protocol with a DAW and neither of these protocols has provision for LCD Colour changes.
      • Jun 7
  • New
    Newcomer - Level 1


    I'd like to get a hardware controller for live performances using a XR18.
    I see, there is the X-Touch and the X-Touch Compact. Looks like The X-Touch communicates via a tcp/ip connection while the X-Touch Compact is using Midi. I do not really need the transport buttons and jog-wheel for live mixing. I did almost not find any youtube videos explaining how this works and what is different here.

    Can someone give me some hints why he would choose either or and why?


    0 15
    • rjung
      DavidKnighton Hello rjung,
      The advantage of the X-Touch is that is uses a protocol called XCTL over ethernet connection. This allows the X-Touch to control the mixer like a match made in heaven. This gives you colored/labelled scribble strips, control over channel parameters, and much more. The disadvantage of the X-Touch Compact is that it can only operate via MIDI, and if you pull up the XR18 MIDI Implementation page, you'll see that there is only a handful of useful features. I think you'll find the X-Touch to be an extension of the mixer software and hardware, whereas the Compact is just a means to control fader levels and mutes. So if you want more out of it, get the X-Touch. If you need the bare minimum for control and are on a budget, get the Compact.
      • May 29
  • New
    Newcomer - Level 1

    Hello everyone! 
    first I wanna say how much I love my new X-Touch! It is a long dream come true and After going through so many subpar daw controllers, the X-touch is blowing my mind! It works flawlessly with logic pro latest version, big sur latest version and more importantly with the new m1 macs! 

    there is one tiny thing though that kinda really annoys me and i spent days searching that corners of the web but to no avail!

    how can I sort, edit and re order the plugins list  that appears on the scribble lcd when i insert a plugin on a channel strip straight from the xtouch unit?

    My current problem is that that list is not at all the same as in the logic plugin manager. But even weirder, it shows me logic pro legacy plugins that are not even in logic anymore (ie; Fat eq, dj eq and Averb) and that long list of legacy plugins is alway on top and i have to scroll that encoder forever to reach the actual logic plugins and even further down for my 3rd party plugins! Now is there any way to edit that list?? 

    So to recap: I'm running logic pro 10.6.2 on a m1 mac mini with Big sur 11.3 and the Xtouch unit has been updated to that latest firmware 1.21 and I'm operating the xtouch on MCU mode! 

    any pointers would be immensely appreciated as that would make the unit a truly flawless control unit that goes from 9.5/10 to 10/10! 

    thanks everyone!!


    0 16
  • New
    Newcomer - Level 1

    I'd like to use the fader to control expression within Cubase or Reaper but can't seem to see how to do this. Is it even possible?


    0 2
    • CharlieCee
      NicJonesMT Hi CharlieCee.
      The XT1 uses the MCU protocol and automatically Maps to your Chosen DAW.
      The best thing I can recommend would be to see if there is a MIDI Learn function that you can use to try and remap how the XT works.
      I would recommend getting in touch with the Reaper or Cubase support team and they should be able to assist you further.
      • Jun 19
    • CharlieCee

      Thanks for your reply, I'll look into that. Take Care.

      • Jun 19
    • CharlieCee
      CharlieCee I've spent two days searching for an answer with no luck. However, it does appear that this may not be possible.
      • Mon at 2:23 PM