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102,606 posts
  • New
    skategeezer
    Newcomer - Level 1
    2021-04-13

    I just downloaded the new app for Windows 10 and when I click the check for new tone prints button the app locks up during the update process.

    Windows task manager shows the app as not responding.

    This is in the event viewer.

     

    The program TonePrint_64bit_4.4.18_4abab17.exe version 4.2.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
    Process ID: 34a8
    Start Time: 01d7301d4c9a7c88
    Termination Time: 14
    Application Path: C:\ToneprintApp_Windows64bit\TonePrint_64bit_4.4.18_4abab17.exe
    Report Id: 27d37bbc-9697-4721-8f95-5cd0e04bc33b
    Faulting package full name:
    Faulting package-relative application ID:
    Hang type: Unknown

    read more...
    0 13
    • skategeezer
      WilliamR Hello, I would try deleting the app and redownloading a fresh one and see if you get the same behavior. The download you have may have just got corrupted.
      • Apr 13
  • New
    jdodge01
    Contributor - Level 1
    2021-04-16

    is there any software available to use on a iMac to control the XR18??

    0 15
  • New
    panamatom
    Newcomer - Level 1
    2021-04-14

    404 - File or directory not found.

    The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.

     

    Since yesterday at least. What had happened?

    read more...
    0 11
    • panamatom
      Dale_M Hi there which version are you trying to download? Mac or PC?
      • Apr 14
    • panamatom
      panamatom

      like it is in headline: PC

      • Apr 14
      • can´t download x-air edit for pc
        Dale_M Sorry my bad, can you share the link and I will get the developers to check out what is happening
        • Apr 14
    • panamatom
      panamatom

      No problem, here is the link: https://mediadl.musictribe.com/download/software/behringer/XAIR/X-AIR-Edit_PC_V1.5.zip
      • Apr 14