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  • New
    Newcomer - Level 1

    All of a sudden, the plugin shows as "Not Connected"

    Specs: MacBook Pro 2019 i9, Monterey 2.6.1, Pro Tools Ultimate 2022.10

    I've already tried:

    -Confirmed that box is seen in System Information USB panel
    -Changed USB cable
    -Reflashed Firmware 2.13
    -Uninstall and Reinstall Clarity M plugin 2.01
    -Tried Plugin in Logic Pro 10.6.3

    Wondering if the next step to return the unit to factory, but can't find a way to do that.

    Any help is most appreciated!



    0 3
    • bennychacha
      NicJonesMT Hi BennyChaCha
      If you haven't done so already, please click support at the top of the page and submit a technical support ticket
      • Thu at 6:48 AM
  • New
    Newcomer - Level 1

    A couple times while booting 5.1 metering appeared then disappeared on my Clarity M stereo leading me to believe that it might be possible to upgrade the Clarity M Stereo to Surround.

    Any plans?

    0 2
    • shofarsogood
      PedroRodrigues Hi shofarsogood, thank you for your post, unfortunately that is not the case, the Clarity M Stereo is exclusively for stereo implementation while the Clarity M allows Stereo and 5.1 operations. I hope this clarifies this matter. Thank you
      • Nov 1
  • New
    Newcomer - Level 1



    hooking up this device is quite confusing and not clear to me. Is it possible to just use the USB cable to make this device work?


    Thank you.

    0 4
    • marcoronca
      PedroRodrigues Hi marcoronca, thank you for your post, effectively it is possible to operate your Clarity M via USB where the unit will be exclusively controller by the Clarity M plug-in on your DAW. Nevertheless 5.1 operations are not exclusively to the BNC (AES3id) via the DB15 Cable and will depend on your DAW set up I hope this clarifies this matter. Thank you
      • Nov 2
    • marcoronca

      I don't quite get it... so, if i connect the Clarity M via USB I can just control it via plugin but I can't use the hardware itself via its buttons and screen? And if I use it via USB I can justo perate it in stereo and not 5.1 surround? How about the TOSLINK oprical connection then?

      • Nov 2
      • Clarity M 5.1 Surround - Connections
        PedroRodrigues When the Clarity M is set to Plug-in, the input will automatically be changed to Plug-in, please have in to consideration that changing the input causes the meters to reset.
        When you switch to Plug-in Mode, did a prompt will appear to be advising you to eject the Clarity M from your PC on the first time after Clarity M was switched on
        Please open your DAW and insert the plug-in on the track or bus of your choice. Keep in mind where it falls in relation to other plug-ins that might affect the metering. The exact process varies depending on your software
        Once the plug-in is inserted in the signal chain in the desired location, you can begin metering on the Clarity M hardware unit.
        The connection status is indicated on the right side of the plug-in window, a successful connection is indicated with a green circle and “Connected to Clarity M” text.
        The “Not connected” status might happened if another instance of the plug-in already exists on another track, this will be identified by a yellow circle and a text box will notify you where the plug-in is currently active, if you click on the “Take Over” button this will allow a connection between the hardware unit and the new plug-in location and it will state “Connecting...”
        Any connection problems are indicated by a red circle. This could be caused if the USB cable is not connected, the Clarity M unit is powered off or USB Mode is set to Disk Drive, to name a few.
        Please have in to consideration that most DAWs offer the capability to move or drag plug-ins from one track/bus to another, and the Clarity M will be no different.
        Also consider that most DAWs automatically offer an ON/OFF switch for plug-ins, accessible inside the plug-in window and/or the track itself.
        Muting the plug-in will stop the data stream but will not shut down the connection.
        If you select the “Follow Transport” option, this will automatically start the measurement when the DAW is in Play mode and stops it when the DAW stops.
        When selecting “Reset on Play” this automatically resets the meters when the Play icon is pressed, or when the DAW starts to play in “Follow Transport” mode. Have in consideration that the Reset parameter can also be automated using the DAW's automation feature.
        This process will vary depending on your software.
        When it comes to track information, this section displays the track number, name, and channel configuration.
        Some DAW programs can automatically supply this information to the plug-in.
        In cases where this is not supported, you can enter the track name and number manually.
        The number and name are stored within the project, allowing them to be recalled when you open the project again.
        The track configuration mode will also be listed in this section (mono, stereo, 5.1).
        When “Take over on focus” is selected, a newly-created instance of the plug-in within a DAW project will automatically be connected to the hardware unit.
        Otherwise, an instance of the plug-in that was already active will take priority and remain connected.
        When it comes to “Take over on insert” – When it is selected, this allows any instance of the plug-in that is currently in focus to be automatically connected to the hardware unit. Please activate this feature.
        • Nov 3