• New
    Dbmeinc
    Newcomer - Level 1
    2021-01-17

    I just purchased a new Nova System. Since the 1st gig I used it on, the day it arrived, it continually freezes up. None of the lights on the foot switches light up. I can't access the tuner, I can't access any of the programming parameters. I power cycle the unit, it works properly for a short time and freezes again!!! 
    I perform nearly every week. Every time I've powered up the Nova, after being powered on  during sound check and showtime rolls around, I go to hit a foot switch and it doesn't light up. It's frozen again!!! I am a professional musician, my reputation and sanity rely on reliability of my gear. When this unit freezes up, it totally blows my groove and becomes a major distraction from what I'm there to do... perform flawlessly. I like the box, I don't like the freeze ups and cannot use something I can't rely on to work consistently from gig to gig.  Is there something I'm missing on the unit? Is there a sys update or socketed chip EPROM, PAL or something that can be replaced to prevent the freeze ups? 
    Thank you in advanced for your help in getting back to normal. I appreciate it. 

    Del Mize
    The Long Run

    International Tribute to The Eagles

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    0 0
  • New
    cjensen
    Contributor - Level 1
    2021-01-16

    I have(had) a XR18 mixer that's was sent for in for warranty repairs for a dead channel, almost 4 years ago. I have checked numerous times with the store that I purchased the mixer through to see WTF is going on. Keep getting told that Behringer still hasn't repaired it and won't reply to inquiries. I would like to inquire with Behringer service centre myself, but I've moved a few times and have lost any paper work with a S/N.....ANY help would be greatly appreciated!!

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    0 1
  • New
    Sorca8
    Newcomer - Level 1
    2021-01-15

    Hola,

    Acabo de comprar un X-Touch One, enciende correctamente, pero cuando lo conecto al pc mediante USB no funciona, no la reconoce, la version del Firmware es 1.04 y quiero actualizarla, pero, no lo reconoce el PC y no puedo hacer con ella absolutamente nada,

     

    Alguien ha tenido este problema? sabriais ayudarme? 

     

    Un saludo y gracias... 

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    0 2
  • New
    cocoa777
    Newcomer - Level 1
    2021-01-15

    I used my G-System successfully for many years but moved away from it when the practicality of amp modeling drew me toward other products.  I am currently using a Line 6 HX Stomp to generate my sounds, effects along with the modeling.  I also insert a couple of my favorite overdrive pedals.  I plan to expand to a wet/dry setup in the near future, using a combo amp for the dry signal, and the Stomp for the wet.  

    The compactness of the Stomp was part of its appeal, but it introduces some challenges for accessing sounds becuase there are so few foot switches.  The G-System offers a solution, I think, as a potential global controller allowing me to control the Stomp and the combo amp via midi and an Amp Gizmo.

    I wonder if it's possible in this setup to route my guitar through the G-Stystem, bypassing its tone shaping capabilities, but retaining the Boost, Tuner, and Loop (pedal insertion) functions. Is this possible?

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    0 2
  • New
    gawa4699
    Newcomer - Level 1
    2021-01-14

    What do I have to do to send back and get a replacement or repair under the 3 year warranty if I have to buy another one while I wait is not a problem been try to get some sort of feed back from before Christmas help

    0 4
    • gawa4699
      RobbyWingfield Hello, this is Robby with Music Tribe. You can submit a support case by click on the support tab above.
      • Thu at 1:13 PM
      • Repair or replacement
        gawa4699 I’ve already put a ticket in waiting for some to get Intouch
        • Thu at 1:16 PM
      • Repair or replacement
        RobbyWingfield What's your case number? I'll pull it right now
        • Thu at 3:12 PM
    • gawa4699
      gawa4699 Not sure what is going on I’ve put a ticket in you are asking me questions I have no answer to this process is something I have not done before and definitely will not do again I want a simple answer will this item that doesn’t work get repaired or replaced ??
      • Thu at 11:23 PM
    • gawa4699
      gawa4699 Cas-410455v7n5h7 this help
      • Thu at 11:32 PM
      • Repair or replacement
        RobbyWingfield It looks like Seth has sent a couple of emails about your product. Please check your spam/junk folders if you didn't receive them
        • Fri at 9:36 AM
  • New
    TWilkin5
    Newcomer - Level 1
    2021-01-13

    Greetings. Scratching my head a bit here as I'm not new to this game but drawing a blank trying to get a new DN9630 to work with a Pro2C and a Windows 7 system. The DN9630 manual has scant information but the unit is seen by Pro2 and computer and both red and green lights flash at about  second intervals (should they?).

    Set up as Generic AES50 and showing as green in Diagnostics on Pro2.

    Driver installed and all channels showing up in various audio software on computer.

    Tried all sorts of routings but can't get audio to appear between the mixer and computer. Swapped cables out too, just in case.

     

    Any help appreciated, thanks.

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    0 2
    • TWilkin5
      Nigel67 Hi. If the LEDs around the AES50 connectors are flashing green and red, then this means the AES50 is dropping out. It is either a connection or clock issue. Have you set the clock to 96K on your DAW and are you syncing (slaving) to the DAW to the DN9630? You can't have the DAW and PRO2 as clock master. Another thing to check is your AES50 and USB cables. The routing is exactly the same as you would normally. For test purposes, route the oscillator to an input and assign the input to all the Group Outputs. Turn the group output faders up so that you have signal on their outputs. Now patch the group outputs to the Generic AES50 output (DN9630). You will now have signal going to the DN9630. If you want to record just the post analogue gain from the inputs, then assign the IO box or inputs on the rear of the console directly to the DN9630. Let me know how you get on. First thing is though to get the LEDs around the DN9630 to only be green. One final thing, make sure the switch on the DN9630 is set to 96K and do this before powering the unit.
      • Wed at 10:46 PM
    • TWilkin5
      TWilkin5 Hello Nigel. Thanks for your help. Not sure what I did but after trying it on my laptop I followed your instructions step by step back on the PC and it looks like it's working. I guess trying to sort it out in the early hours isn't productive at my age any more! Thanks again for your help.
      • Thu at 4:29 AM
      • Fun with DN9630 and Pro2
        Nigel67 Great news. Happy to be of some assistance. Know what you mean about burning the midnight oil trying to get something working, then next morning its all up and running in 5 mins . All the best
        • Thu at 8:44 AM
  • New
    DHCC7070
    Newcomer - Level 1
    2021-01-13

    I need help please. I have an X32 compact with the x live expansion card installed.  I am able to record to the usb thumbdrive channels l/r on the top of the board, and I am able to record off the usb port in the back of the board to mac to record DAW files at the same, however I am NOT able to record directly to the SD cards at the same time.  Can someone tell me what I need to do to get ALL THREE ports recording at the exact same time??  The 32gb sandisk cards are reading off the board, but I am not getting files recorded directly on the sd cards.

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    0 5
    • DHCC7070
      RexBeckett With the X-Live card, the SD cards should record the same signals as the USB output - as set by Routing -> Card. Some things to check: The X-Live firmware should be A12 (shown on the console's Setup -> Global page); The SD cards should be formatted in the console through the Setup -> Card page; SD card recording is also controlled on the Setup -> Card page.
      • Wed at 3:14 PM
  • New
    PeterVerderosa
    Newcomer - Level 1
    2021-01-13

    Two months ago I bought a Behringer Xenyx Q802 having read that it will work just fine with Windows XP (my old Sound Forge 8 works well on that platform and I love it). I cannot obtain a workable driver for this mixer/interface (neither the Behringer original or the ASIO4ALL). On the web they say that the original Behringer driver is by far the best, but it has been out of sight for more than 10 years. I have tried 3 different driver downloads and every one of them is rejected by Win XP. Can anyone advise me?

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    0 7
    • PeterVerderosa
      KyleJohnson Hi Peter, Kyle here with Music Tribe. We may be able to help here, please contact us directly through the Support link at the top of the page. Then click on Technical Support.
      • Fri at 9:25 AM
  • New
    markymac60
    Newcomer - Level 1
    2021-01-13

    Hi folks, noob here.

    Just got the tc and no problem with my Rode M1. However, when I connect my Marantz condenser mic and change to condser in setup there is NO signal at all. I've changed cables twice. Both the mic and cables work as expected into my mixer but nothing in the voicelive play even at maximum mic gain. Can anybody help or should I just get an off board 48v supply. Thank you.

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    0 4
    • markymac60
      RobbyWingfield Hello, this is Robby with Music Tribe. Your Voicelive Play does supply phantom power so you shouldn't need an outboard phantom power supply. It's sounds like you're doing everything right and your unit just isn't performing as it should. Could you please create a support ticket by clicking on support above?
      • Thu at 1:26 PM
      • Tc helicon voicelive play
        markymac60 Hi Robbie. Thanks for replying. It's much appreciated. I've bought an off board 48v supply which works perfectly. I tried many times to create a care ticket but it is ridiculously complicated to use and doesn't seem relevant to anything I need. It took 20 attempts just to sign in today. Same ID and password not accepted until the 20th time. Thanks again for the response.
        • Thu at 2:54 PM
  • New
    AaronMoore
    Newcomer - Level 1
    2021-01-12

    did they do away with the 2.06 update? when i update, it says the latest is 1.3.5
    i read some people where having troubl;e with the later updates. maybe they did away with they newer ones?
    i use windows btw

     

    0 3
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