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  • New
    Servant53
    Contributor - Level 3
    2021-02-02
    Bus send fader | Hospitality

    On my Midas M32, how do I configure settings to allow me to use the fader on a bus send as a master volume controller for that particular bus send? Example: Bus send 1 used as Choir monitors. I send multiple channels to this bus but want to be able to control overall volume up or down with the fader. 

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    • Servant53
      RexBeckett Hi Servant53, that is the normal behavour of Mixbuses. If you set the signal tap on Routing -> Out 1-16 as Post Fader, the Mixbus Master fader will control the output level.
      • February 2, 2021
    • Servant53
      Servant53 Thanks!
      • February 2, 2021
  • New
    Sursonido
    Newcomer - Level 1
    2021-01-29
    The email is invalid Music ID | CEG

    The email is invalid Music ID is showed up...

    But Care Tickets creation need to select Brand and Model name...

    How can I create Music ID?

    thanks.

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    • Sursonido
      Nigel67 Hi, when you click on the Community tab, you are taken to the Community page and there is a pop up window which asks you to sign in or create an account. This is where you create your account. If you are trying to sign in on the Home page, then this is a login for our partners to a different portal. It is not the Community login / sign up. Hope this helps. Any issues, please get bck to me.
      • January 28, 2021
    • Sursonido
      Sursonido I signed up for a B2B account.
      But when I try to enter store.musictribe.com it does not let me and it says that the ID or password is wrong. I have changed the password, but the problem persists. I have tried to create a new account, but it tells me that the email is invalid. All emails are invalid!
      • January 31, 2021
      • The email is invalid Music ID
        Sursonido I'm sorry but I can't speak English, I only know Spanish. I hope the translation is a bit correct.
        • January 31, 2021
    • Sursonido
      Nigel67 Hi, you are trying to sign up on the distributor portal. You must be in the Community page to sign up and then submit a ticket. Please watch this video as it may help
      https://community.musictribe.com/public/admin/Case-Portal_How-to-Create-a-Case-updated.mp4
      • February 1, 2021
  • New
    Ejruk
    Newcomer - Level 1
    2021-01-06
    Eurolight LC2412 Screen Only Shows Green | CEG

    Hi there.

    Am writing on behalf of my son, who has a lighting board but the screen doesn't work. It only show green (no other display).

    Would be so grateful for some help as it was an expensive gift and lighting is his passion! Thank you!

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  • New
    JohnStuartReid
    Newcomer - Level 1
    2021-01-06
    Permission to use graphs in the Klark Teknik Audio System Desiner booklet | CEG

    Hello, who do I need to connect with to gain permission to use some of the graphs from the Klark Teknik Audio System Designer booklet, in a PowerPoint presentation, please?

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    • JohnStuartReid
      Nigel67 Hi John, let me look into this for you and I will come back as soon as I can with an answer.
      • January 7, 2021
      • Permission to use graphs in the Klark Teknik Audio System Desiner booklet
        Nigel67 Hi John, have done some asking around. It will be fine to use them without gaining any permission as long as you are not going to put them up on the internet for anyone to view. I am guessing that you are just going to use them for students? It will not be a problem. Hope this answers your question
        • January 11, 2021
  • New
    ayyala
    Newcomer - Level 1
    2021-01-05
    Pro Audio Setup | Large Venues

    Hi,

    Am looking for Professional Audio System to be installed in our Newly renovated Church.

    Please help me with appropriate solutions and installations.

    Thank You

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    • ayyala
      john0121 Hi Ravi, you'd be best to fill out the pre sales form via the support button for this enquiry. Let us know details of your application and a member of our solutions team will be able to assist. Thanks
      • January 5, 2021
  • New
    ProfessorEars
    Newcomer - Level 1
    2020-12-04
    UMC404HD Not broadcasting in Stereo when in Zoom | CEG

    Hello tribe,

    During educational presentations, I often share screen with audio.  Stereo settings and original sound is activated in the Zoom preferences, but the signal being received by zoom participants is in Mono.  The stereo switch on the device is engaged as well.  Using a macbook pro running High Sierra.  

    I do not have this problem when a Focusrite 2i2 is being used in the signal chain.

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  • New
    jfcjaime
    Newcomer - Level 1
    2020-11-29
    X32 - Mix Outputs with low volume level on speakers | Hospitality

    Hi guys, im a sound tech in a church and i have a problem, my stage speakers does not have a proper volume (always too low, i have to crank the gain in the compressor to surpass this). Even the headphones needs a boost in the compressor gain because in the headphone amplifier i get a lot of noise if i increase the volume. I will send my scene if anyone can help me (our console is an X32)


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    • jfcjaime
      RexBeckett Hi Jaime, you would get more output level if you increase the Compressor Threshold in the Main LR bus. A threshold of -30dB is quite low.

      Some of your preamp Gains look quite low too. These are best set so that the input meters peak at about -12dBFS at performance levels.
      • November 29, 2020
      • X32 - Mix Outputs with low volume level on speakers
        jfcjaime I do not know how to set a proper gain structure, and my church is a big reverby box. I did some adjustment in the Main LR Bus and it's a little better now. I got a lot of feedback when I increased the preamp gain, and the DCX 2496 (do not know what is the word to describe it in English) is clipping a lot. But my first 4 aux Bus which are my monitors and side fill still are with a low SPL
        • November 29, 2020
  • New
    Letauth
    Newcomer - Level 1
    2020-11-27
    Can't create Music ID... | CEG

    The email is invalid Music ID is showed up...

    But Care Tickets creation need to select Brand and Model name...

    How can I create Music ID?

    thanks.

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    • 1 Replies
      Oldest
    • Letauth
      Nigel67 Hi Kazuma. Let me check with the Community Support Team and I will get back to you.
      • November 29, 2020
      • Can't create Music ID...
        Nigel67 Can I just confirm that you are trying to log in through the Community page
        https://community.musictribe.com/
        and not from the website homepage, as although they look very similar, the login through the website homepage is not for the Community, but a login for our partners and resellers. many thanks
        • November 29, 2020
  • New
    mattprice500
    Contributor - Level 1
    2020-11-12
    X 32 Compact keeping settings | Large Venues

    Will an x32 compact retain all its setup as in fader positions, scenes etc when depowered/repowered. The scenario is in a church where very few have technical knowledge and powering up and down I need settings to remain.

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    • mattprice500
      KyleJohnson Hi Matt, Kyle here with Music Tribe. In general, yes. The X32 saves it's current state every 2 minutes, and it will always boot in the same state that it was last shut down in. The only exception would be the Main LR Fader which by default will drop to the bottom when booted, but you can change this setting so that the Main LR Fader returns to it's last used point when powered up.
      • November 12, 2020
      • X 32 Compact keeping settings
        mattprice500 Kyle. Thanks very much for this info. Just what I wanted to hear. Where do I find the setting for the Main LR fader ?
        • November 12, 2020
      • X 32 Compact keeping settings
        KyleJohnson It's in the Setup>Config menu, the option you are looking for is called "Safe Main Levels". If it's checked, the mains will drop down at power on.
        • November 12, 2020
  • New
    hoangbaokhoa
    Contributor - Level 2
    2020-11-11
    SPARE PARTS - DIAPHRAMP OF WOOFER | CEG

    Dear Team,

    We are Hoang Bao Khoa, a distributor of Music Tribe in Vietnam. We are looking for spare parts of woofer which is diaphragm.

    We know that your end sells woofer as a spare part. How about the diaphragm of woofer only?

    As our customers send us their feedback about this. When their Turbosound speakers have problem with woofer, they need to change the whole woofer instead of its diaphragm part only. This makes the fee for repairing increase. Meantime, JBL brand offers the smaller components of woofer (as in the picture), which reducing the cost much.

    Kindly advise if your end provide diaphragm as a spare part? Or any better suggestion?

    Thanks

    Diem

     

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    • hoangbaokhoa
      KyleJohnson Hello Diem, Kyle here with Music Tribe. For this inquiry please contact support directly. Click on Support at the top of the page, scroll down and submit a Spare Parts ticket.
      • November 11, 2020
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