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166,565 posts
  • New
    Newcomer - Level 1

    I just want to say this is the worst technical support I have ever experienced. I have a legitimate issue with my product and there is no one to help. I will definitely never be buying a product from this company again.

    1 5
  • New
    Newcomer - Level 1


    I just bought a Plethora X5 and I ran into some problems:

    1. Sometimes it randomly restarts.

    2. It's quite noisy, especially with the compressor (so very much), tremolo and vintage echo. Some serious buzzing or white noise. It gets even more noisy when it's connected to the computer.

    3. Apparently I cannot get some pedals to be together: some effects appeared as "grayed out" (both in the pedalboard and in the app), and the app tells me that they are "not audible". For example, I could not get a compressor and reverb together, which sounds really odd.

    And yes, it's upgraded to the latest firmware (1.3.11), and I have restarted it many times.

    So...what is happening? Am I missing something? Is this unit flawed?

    Thank you

    0 2
    • Aedaan
      NicJonesMT Hi Aedaan.
      Can you please click support at the top of the page and submit a technical support ticket.
      • May 15
  • New
    Contributor - Level 2


    I have 2 VL3's and mostly love them - one has started acting up, and is unusable, and I can't find anyone to service it. The display flashes on powerup, and if it happens to load - it starts flashing erratcally duting operation. HELP!?!

    0 2
    • Boydsongs
      NicJonesMT Hi Boydsongs.
      Can you please click support at the top of the page and submit a technical support ticket. From there we can then advise you further.
      • May 15
  • New
    Newcomer - Level 1

    Hi, how do I get the harmony to sound on key to match my voice. Also how do I connect my guitar correctly. Thanks. 

    0 6
  • New
    Newcomer - Level 1

    hello guys! Just ask me for advice on what to do next, I already got the Ticket Number.

    0 2
  • New
    Newcomer - Level 1

    I am looking for the low end diode board for this piano

    I have been told behringer no longer support this model

    Can any any one help with parts or a eurogrand for parts

    0 3
  • New
    Newcomer - Level 1

    I downloaded the latest version of Mac V 1.7. When trying to open it, I get an error stating the developer need to update the software...?


    0 5
    • rman1706
      RobbyWingfield Hi Rman1706, this is Robby with Music Tribe, if it is the security error from Mac saying the developer cannot be verified you can bypass that in your system preferences. If the app is crashing however, please submit a support case at the link above with a screenshot of the error. Thanks!
      • May 5
  • New
    Newcomer - Level 1

    I've owned this GXT for a number of years now and it has always worked perfectly. It has now developed a hum in the mic channel that I can't eliminate. Has anyone else experienced this problem? Could it be a power supply problem?

    0 8
  • New
    Newcomer - Level 1

    My voice live 2 screen is just blank and I can't figure out why

    0 0
    • Rbowen23
      RobbyWingfield Hi Rbowen23, Robby with Music Tribe here, to reset your factory settings:

      Hold down “Setup”, “Wizard” and “Store” on power up.

      If you that doesn't remedy your situation, your device will need service. Please submit a support ticket at the link above.
      • Apr 19
  • New
    Newcomer - Level 1

    Apparently Berhinger deson't offer a replacement as i have seen multiple people asking for the number without any response. Why have a repklaceable cable if you won't sell one?

    0 13
    • Pita
      RobbyWingfield Hi Pita, Robby with Music Tribe here, there is not a factory replacement for this cable. But any 3.5mm stereo cable will work.
      • Apr 18
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