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285,534 members
167,514 posts
  • New
    shawnthesheepy
    Newcomer - Level 1
    2022-01-12

    I recently bought the Sub n Up octaver and was excited to try the Toneprint editor - succesfully making my own Toneprints but when I try to store it in the pedal, it always reverts back to the default Toneprint. I even tried beaming them in via my phone but it was the same. Any ideas?

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    2 39
    • shawnthesheepy
      shawnthesheepy bump
      • Jan 16
    • shawnthesheepy
      TC-Mike HI Shawn,
      please let me know which firmware version is reported for your pedal in the app settings ? can you confirm that your toggle switch is set to TonePrint position when either beaming or storing Tp via app? Does the pedal LED blinks when TP file is beamed and does it end with 4 short green blinks, indicating that the TP was beamed Ok?
      which version of the app are you using on which computer platform?
      Best regards, Mike
      • Mar 1
    • shawnthesheepy
      jeromebass38 same problem for me, help please
      • Mar 12
    • shawnthesheepy
      Jmbarba Just bought a sub n up and I've got the same problem (Impossible to store a toneprint neither beaming it nor with toneprint on a Mac and a USB cable) . Any feedback ?
      • Apr 27
    • shawnthesheepy
      Grald

      I have the exact same problem. Nobody seems to have an answer.

      • May 1
  • New
    Mrturtle
    Contributor - Level 1
    2022-01-12

    Recently got a pro1 and all works fine with the exception that if I am using with an external sequencer and passing the clock signal from said sequencer through the pro 1 to my zoom rt123 drum machine the drum machine will try to start and display the first beat but will not get any further. 
    if I use a cable splitting the signal from the out of my sequencer and take one output to the pro1 and the other to the drum machine everything works as expected. 
    so I know some signal is passing through the pro1 but it's not rubbing the drum machine as it's supposed to. 
    any ideas greatly appreciated

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    0 20
  • New
    s199
    Newcomer - Level 1
    2022-01-11

    Hi i was using the looper and thought i had deleted the loop and went back into the voice section but it appears the loop was still running. I am now not able to use any of the switches or knobs on the unit. i can scoll the presets using the arrows.

    i have turned the unit off and on but still cant use any of the switches or knobs.

    i have updated the firmware but still no resolution to the issue.

    Can you please help

    Thanks Stephen

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    0 10
    • s199
      s199 Can anyone help with this issue all of the knobs and foot switches and controller knob is frozen which means i cant factory reset the machine as i cannot select the options in the maintenance screen. i have deleted all of the presets and restarted but it doesnt fix it nor does downloading the firmware. Not sure what to do now?.
      • Jan 19
  • New
    baweems
    Newcomer - Level 1
    2022-01-06

    Computer recognizes both, but neither show up in the app no matter what.

    0 16
  • New
    Math22
    Newcomer - Level 1
    2022-01-05

    Hello !

    I bought a Behringer UM2 and it says that "includes downloadable copy of Tracktion DAW and 150 plugins and effects" but i saw no links/comments to get this when a registred my product ; any other places also.

    How i can get this ?

    Thanks !

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    0 21
    • Math22
      Nigel67 Hi Math22. Did you register your UM2 with us? If so, you would have received a automated e-mail from us and that would have contained the link to download Traktion and also the free license. Do you have a ticket number? If you need to register the unit, please click on the support tab at the top of the page. A new window will open. Scroll down and click on the Product Registration tab and submit a ticket. You will then receive the automated reply with the Traktion details. Many thanks
      • Jan 5
  • New
    Kantek
    Contributor - Level 1
    2022-01-05

    Hello community! Is there anyone who could urgently help? My mean is really urgent. The unit presents the blue screen and that's it.  There is a link here in the community but it's broken and does not open a page. The actual Firmaware is 1.0.02 B61

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    0 15
  • New
    WilliamStraub
    Contributor - Level 1
    2022-01-03

    I've recently purchased the Boss RC-500 loop station and am trying to use my FCB1010 as a midi foot controller. Nothing seems to work. 

    The boss parameters are set to receive CC commands 21-28. I've set each switch (1-8) on the FCB to send CC 21-28 as well, but it's like no communicationm is happening between the two pedals. Has anyone else tried to use these two? It's maddening. It seems like it shouldn't be this diffcult. These are the settings on the FCB1010 I've setup as per the instruction manual for cc 1-8. Have I don't something incorrectly? I've tried all sorts of variations (nopthing in the notes, using PC commands instead, etc) (also ignore value 1 on the first preset, I corrected that)

    I tried making both swtiches active, all MIDI functions are set to channel 6, as is the BOSS unit. I've played around with values 1 and 2... I can't seem to get anything to work.

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    0 39
  • New
    Dkoky
    Newcomer - Level 1
    2022-01-03

    Can anyone please confirm if i can connect a Xynyx 802 directly to a Eurolive B213D?

    1 16
    • Dkoky
      Nigel67 Hi Dkoky. I am sorry, but I do not recognise the Eurolive B213D (could one of the numbers be wrong?), but as long as the speaker is active, i.e contains an amplifier, then you will be able to connect the Xenyx 802 to it. The Xenyx does not have a built in amplifier.
      • Jan 3
  • New
    Screens
    Newcomer - Level 1
    2022-01-03

    Voicelive touch suddenly won't power on. Any suggestions?

    0 13
    • Screens
      Nigel67 Hi Screens. If the unit is not powering up at all, then I would suggest that the power supply has failed. Can I confirm that you have tried a known good mains socket? If you know an electronic technician, then I would suggest asking him to test the power supply output and make sure that the voltage is good. Should be 12V. If there is no voltage, then you can purchase a replacement from one of our partners. If the power supply is good, then the fault will be on the unit itself and will need to be repaired by one of our local repair centres to you.
      • Jan 3
  • New
    hampers
    Newcomer - Level 1
    2022-01-02

    Hi,

     

    I've got a brand new VoiceLive Play and I can't seem to get it to detect any audio when using a condenser microphone. 

    I'm using an audio-technica AT2020 microphone with just headphones plugged in. The input setting is set to "condenser microphone". The built in mics seem to detect audio just fine.

    Is this a phantom power issue?

     

    TIA

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    0 9
    • hampers
      Nigel67 Hi hampers. If you have selected "Condenser Mic" within Setup > Input (menu) > Input, then this activates the +48V phantom power to power your condenser microphone. Can you confirm that you are using a balanced microphone cable and it is not faulty and the microphone is working? Do you have any way to check that the phantom power is coming out of the voicelive play? If you have checked all these, please submit a Technical Support ticket and a colleague will be able to advise you further. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Technical Support tab and submit a ticket. Many thanks
      • Jan 5
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