• 2020-08-06

    I just spent an hour tracking down a problem with the VL3X, and found the solution only by accident.

    I was getting distortion of the guitar beyond any distortion effect, overlaying the effected sound of the guitar. I was also not getting the full signal strength and the stereo feed (which I found listening to the Amazing Grace recorded track). The distortion is caused by having the headphone plug of the TC-Helicon combo guitar-headphone cable inserted all the way into the jack. For some reason, inserting this all the way in causes this distortion, as well as a loss of part of the signal that should be going to the headphones. Pull the plug out slightly and you'll suddenly hear it clear up and the distortion disappear.

    This seems to be a problem only with the TC-H combo cable. I've tried two other headphone plugs inserted all the way into the jack, and with neither of those headphones was there any problem. The distortion only appeared (and signal was only lost) if I was using the TC-H combo cable with the plug fully inserted. I had to pull that plug out slightly to clear it up. Unfortunately, it didn't seem that secure in the jack then. But I guess it will stay.

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  • 2020-08-05

    I need help with my VL3X  on setting the metronome to sound on my Guitar Amp.

    I don't hear my metronome on my Guitar amp but i can hear it on the headphone when i'm using headphone

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  • 2020-08-04

    Wondering if these do the exactly the same thing.

    I am looking for a device to add a professional touch to my live show. Basically I am after the "tone" feature and some reverb, don't really need anything to fancy. But the cheapest option for me here in Iceland (Mic Mechanic) is costing about 300$. For that price I can get a VoiceSolo used, and I feel that is a lot better value for the money. 

    I was also looking at the Harmony Singer 2 (same price as Mic Mechanic). Or even looking to buy an acoustic guitar/voice amp thas has built in reverb for the vocals. But with this option I think I would be missing out on the "Tone" feature.

    Very confused with all the options! Does anyone have any tips?

    Any and all info would be greatly appreciated!

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    • Arni
      kiskadar69 I’m not a big fan of the TONE button these days. The Shape function (= EQ) is very good, but the cheaper TC-Helicon devices always turn on the compressor as well, which easily causes feedback in a noisy situation. In the chain I use a TC-Helicon VoiceTone T1 with the Comp/De-ess completely off and then connect my second vocal effect with the TONE button off.
      • Wed at 9:44 AM
  • 2020-08-04

    p.47 of the VoiceLive 3 manual states "Finally, VoiceLive 3 can also read key/scale information from the Monitor In jack." I want the VL3 to take its NP input from only the Monitor jack - how do I enable that?

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  • 2020-08-04

    Is this tech support?

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    • lewiszielsdorf
      Paul Vannatto No this is the forum. If you need tech support, select Support above and submit a support ticket.
      • Mon at 5:16 PM
  • 2020-08-03

    I have no power to my voicelive 3 extreme, ive tried new power supply but the screen doesnt power up, when i test supply it has power to the transforma then no power to the voicelive box

    there is just a beep beep on my tester

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    • banjo123
      Nigel Turner Hi banjo123. This does sound like a internal hardware fault, in which case you will need to go to the support tab at the top of the page and submit a support ticket. However, can you see if your unit will go into maintenance mode to start with. If not, then it is the ticket I am afraid. can I confirm that nothing lights up at all on the screen? When you say that you have tested the power supply, can you confirm that there are 12 volts on the power connector that plugs into the voicelive?
      Turn off your VL3X.
      ► Unplug headphones (if attached)
      ► Using a toothpick or a small wire (we recommend a straightened paper clip), press the
      button that is inside the Headphone jack. The
      button is small and at the very end of the inside of the jack. You don’t need to use much
      force – so please be gentle. You will feel a
      small click when the button presses.
      ► With the button held down, press the power
      switch on your VL3X.
      ► Wait until you see the System Maintenance
      Screen. You should see the System Maintenance
      screen immediately.
      • Tue at 12:24 AM
  • 2020-08-03

    Bonjour, 

     

    Je cherche un endroit pour faire dépanner mon voiceworks de Tc helicon, pouvez vous m'aider ?

    Alimentation HS. 

    Cordialement Faoni 

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  • 2020-08-03

    Hey there.  I use the sampler and the mixer channels no problem but I have never been able to get the voice effects to work.  I have no idea why, but is there something I'm missing? I press for example the megaphone button and nothing changes.  Same with the dials. They don't alter my voice at all.

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  • 2020-08-02

    Hi, my voicelive's right and left outputs are no longer working. the unit is not damaged. everything lights up and works through headphones, but no outout signal. any advice? do I need to send it in?

    Tim

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    • timpoteet
      kiskadar69 Is the MIX / OUTPUT LEVEL parameter set to 0 dB?
      • Aug 2
    • timpoteet
      timpoteet It was set on -8. I set it on 0 and I have to crank the mic gain to max to hear anything. I'm testing a new mic and using an unbalanced cord from the voicelive to a guitar amp. could the unbanced line be the problem? when I remove the voicelive and use the mic with the unalanced cord the mic has plenty of volume and works normal.
      • Aug 2
    • timpoteet
      kiskadar69 1. "unbalanced cord": does this mean a proper "XLR" - "TS jack" cable?
      • Mon at 1:34 AM
    • timpoteet
      kiskadar69 2.The VoiceLive Play XLR outputs should be tested by connecting them to the XLR input of a mixer using a 3-core (balanced) XLR-XLR cable.
      • Mon at 1:38 AM
  • 2020-08-02

     

    1>presets # 69, 114, 124, 125, 208, 258 are mute ????, any info about that?

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    • LUIS KANTEK
      David Stewart There are a few presets that use the Talkbox effect or other computer voice effects. They do not give any sound unless you're playing.
      • 11 hours ago