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  • New
    Newcomer - Level 2


    May I get somewhere software for connect this processor to PC via RS232?

    0 1
  • New
    Newcomer - Level 1

    Is there a trick to get an X-Touch channel arrangement to match the order I move them to on the X-32 Edit software?

    I thought I had it working, but now it's not. I make changes in X-32 Edit, and nothing changes on the X-Touch.

    I have the X-32 Rack set up in the REMOTE tab for X-Touch over Ethernet, and I can connect the X-touch to the X-32, but the channels on the X-Touch are in the input order, not in the order I move them to on the X-32 Edit software.

    At one point I made a change on the software and it transferred to the X-Touch, but I can't get it to work again.

    0 18
    • WWSBengineering
      Paul_Vannatto I just responded to your previous thread. The reason why your latest responses did not show up was because you used the notification link to go to the thread. When you post from there, it goes into a parallel universe and doesn't show up in our universe - and the developers refuse to fix the problem (or they have no clue on how to fix it).
      • Tue at 9:51 AM
    • WWSBengineering
      WWSBengineering Thank you, however this did not work. I unchecked all the boxes before saving a scene, then rearranged the order, saved again (unchecking everything), and when I load the first one, nothing changes. If I change color on a scribble strip and save that as a different scene, unchecking everything, it will recall the first color when loading the original, and change when I recall the new one with the color change, but again, nothing changes with the order.

      Again, this is on the X32 Edit software, not on the X-32 Rack itself.

      I also don't know how to get the channel order over to an X-Touch. The X-Touch only shows the input order, I can't seem to rearrange on the X-Touch for better user functionality.
      • Tue at 10:09 AM
    • WWSBengineering
      Paul_Vannatto I can't help with the X-Touch (since I don't have or use one). But I do use the X32 Rack and have extensively used the X32-Edit since 2013 (previously called X32-Console).

      Also make sure there are no safes enabled (checked) on the Mixer Safes screen. I can assure you that if all safes are unchecked, all settings (except for the first 4 screens of the Setup) will be changed. The only other possibility that can affect settings being changed is due to using a poor quality wifi between X32-Edit and X32 Rack.
      • Tue at 10:26 AM
    • WWSBengineering
      DaveMorrison I believe I did this years ago. The X-Touch has to be connected to the computer vis USB in MCU mode (iirc). I made a video connecting an X-touch extender to my X32 using X32-Edit as a bridge between protocols ( I think I did custom channel order with that video. These days, Mixing Station can do all sorts of cool connection tricks–Totally customizable.
      • Tue at 10:25 PM
      • Rearranging Channels on X-Touch with X-32 Rack and X-32 Edit Software
        WWSBengineering Thank you, Dave. The video you made appears to geared toward using MIDI, which I am not using. But I appreciate the reply!
        • Wed at 9:02 AM
    • WWSBengineering
      SteveLynch WWSB, On My M32C, which is basically the screenless equivalent of the X32 rack (for all intents and purposes), this is the process I use to organize My faders on the X Touch. it just works, so maybe it'll just work for you?

      I have no idea what your workflow is, so please don't take offense to me re-hashing the basics as I execute them.
      You clearly have it communicating, so I know you're not some potato head.

      There must be a reason it's not working for you, but it is for me, so let's just throw a second set of eyes on it, and do it the exact same way I do it, as there's actually a couple of different ways to go about it from what I've seen online.
      My biggest take away from all of this however, is that I swear by static IP addresses for everything.

      DHCP just seems to act irrationally. It sees the mixer, it doesn't see the mixer, it's connected, it's disconnected..... I don't know....

      DHCP is like my ex-wife. Everything seems to be going fine, then something sets it off, it goes and drinks a bottle of vodka, and then sleeps with the majority of the local "Pub league" softball team in the parking lot of the local elementary school's athletic field, before crashing it's car into the telephone pole at the entrance to our neighborhood where literally everyone will see it on it's hands and knees, throwing up on the neighbor's front lawn, as they're returning home from work, then call me to ask what happened without seeming like they're being too nosey..........

      Yeah, that's pretty much how DHCP seems to work out for mixer control. At least in My experience... Your mileage may vary.

      Because it's "mostly" working for you, I would suspect an X Touch setup error, or a mismatch in firmware.
      You want the X-Touch to be on the latest firmware that was available at the time your mixer's firmware was last updated.
      The version of X32 edit also needs to be of the same vintage.
      It's easiest to just make sure all 3 are up to date.

      Here's My setup steps for the X Touch.
      Compare them to yours just to make sure you aren't inadvertently missing a step, or setting.
      However, I know your job position intimately, so I already know that like me, you're a pretty thorough dude. You have to be to survive in a broadcast environment.

      Just humor me, and let's see if it makes any difference at all.

      1) Connect the x touch to the x32 either directly with a crossover cable, or through a known good router.
      2) Connect your computer to the X32 via direct crossover, or through that same router.
      3) Make sure you know the Lan IP, and subnet of the router.

      ***Behringer engineers told me that they recommended a USB gigabit ethernet dongle. (Just in case you're re-purposing an old stale laptop for mixer control, which might have a legacy ethernet controller. )
      I like having a removable USB NIC anyway, as I can control the mixer, and still use My internet if I want to.
      When I'm done with it, I can simply unplug it, and I don't have to go back in, and change My IP back to My home network's address range. It'll just re-appear when I plug it back in.
      Set your "fancy schmancy" USB NIC, or the computer's built-in NIC to a static IP.
      I usually use the router's IP, plus one for my laptop, so it's easy to remember..
      That way, if the router ends in "eight six dot one" My laptop will always be "eight six dot two".

      4) Go into the X32, and set the first three octets of the IP to the same address as the router, but change the last octet to "32". I just do that so I always know that My M32 mixer is

      I have noticed that the X32, M32, X-Air, and Flow, all seem to have occasional issues with DHCP, and finding the mixer even though it was just literally connected a second ago.
      I don't know about you, but on PC, I've noticed since like 3 revisions back, If I'm in DHCP mode, it can take the mixer as long as 5 minutes to re-sync. It's super annoying... The static IP solves that usually.

      5) Open X32 edit, don't just scan, tell it the router's IP manually, then connect.

      6) On the X-Touch, hold Channel 1 "select" button as you power it on. If it's already on, turn it off, then back on holding Ch. 1 select. It should now display a mode selection, and an IP address stretched across several scribble strips.

      7) Make sure that Slave IP that's displayed is one digit higher than the X32, so (or whatever your IP Range is )

      8) Set the mode on Channel 1 to XCTRL, and hit select. I've seen people say MC (Mackie Control), but that's the wrong.

      9) Assuming your IP address is set correctly, it should auto connect. If it doesn't, you can hit the button for the scribble strip that says Scan, but You might as well set it up right the first time if you didn't already, as that's an additional couple seconds of no control if you somehow hose the settings.

      10) Verify all of your functions are doing what they should.

      Then, go ahead and hit the edit button on the left of the x32 edit screen, and clear all channels, and add them in the order you desire. Name, and save it, then your X-touch should match up with the order set in your control app..

      If it does not, do a factory reset of the X-Touch, on the off chance it's Midi table somehow got changed, or corrupted.

      If it's still not better after that, I'm afraid it may just be best to take it out behind the barn, shoot it, and bury it in a shallow unmarked grave.

      I don't make the rules Bud, it is what it is! :)
      • Tue at 11:37 PM
      • Rearranging Channels on X-Touch with X-32 Rack and X-32 Edit Software
        WWSBengineering Steve... First, I laughed out loud at your description of DHCP. Second, thank you for such a detailed response.

        Just for reference, we have an X-AIR 18 with an X-Touch, and the X-32 Rack with it's own X-Touch.

        All 4 devices have their own static IP addresses, running to the same VLAN.

        I think there was a discrepancy in IP addresses previously. Our IP spreadsheet had the X-32 and accompanying X-Touch at one IP address, but the X-32 was actually set to a different one. I don't think the X-Touch ever got updated. So, I changed the slave IP address to be the address of the X-32 Rack, and the "my IP" to be the IP of the X-Touch. Now when I power it on and go through the steps it actually auto connects. Previously I would have to scan, and sometimes it would find the X-AIR instead.

        Either way, though, when I make changes on X-32 Edit, nothing changes on the X-Touch.

        Do you know the procedure to factory reset an X-Touch?
        • Wed at 9:07 AM
      • Rearranging Channels on X-Touch with X-32 Rack and X-32 Edit Software
        WWSBengineering Here are two more questions... When you make changes in X32 Edit to say the 1-32 Bank, and a different change the All Bank, how does the X-Touch know which one to take?

        Also, is there a way to see the channel order on the X-32 Rack interface?

        **If I pull the setup from the mixer, it goes to how I want it. I just can't figure out how to get the X-Touch to show the same thing.

        **EDIT - If I sync from the PC to the Mixer, then make a change on the software, then sync from the mixer to the PC, the channel order is not changed to what I had just sent to the mixer.
        • Wed at 9:12 AM
  • New
    Newcomer - Level 1
    A few days ago I started using a Voicelive Play and so far I like its effects and overall usability.
    Anyway I'm missing some sort of parametric EQ or low cut filter...
    In fact I'm using the Voicelive not for my voice but to apply effects to an accordion and would like to "cut" the low end up to 200Hz to filter out the keys' "thumb".
    Previously I used and old Digitech WX400 and it has a 3 band parametric EQ very basic but it did the job.
    Now I can't find anything similar in the Play... I'm looking in the wrong place?
    Thank you
    0 2
    • garubi
      PedroRodrigues Hi garubi, thank you for your post, please ponder the only tool that offers EQ, Compression and Gate on the Voicelive Play is the Tone Style. That applies varying amounts of Adaptive EQ, Compression and Gate.

      There are 9 styles to choose from:

      1. OFF – No Tone Style is applied.
      2. NORMAL – Some “bottom”, “mid” and “air” EQ , light compression and minor gating (when
      the input level gets low enough, the input is muted) is applied to the signal.
      3. LESS BRIGHT – Similar to Normal, but with less emphasis on high frequency EQ.
      4. NORM+WARMTH – Similar to Normal, with a small “mid bump” to add some warmth to the
      5. MORE COMP – Utilizes the Normal EQ and Gating settings, but with more aggressive compression settings. This is a good setting to try if you have a large dynamic range when singing
      and want to keep your levels under control.
      6. NORM NO GATE – Removes the Gate function from the normal setting. This means that even
      at very low input levels, the mic is still active or “hot”.
      7. LESS BRIGHT NG – The same as Less Bright, but with the Gate function removed.
      8. WARMTH NG – The same as NORM+WARMTH, but with the Gate function removed.
      9. MORE COMP NG – The same as MORE COMP, but with the Gate function removed

      For more information on this unit, please follow the link below:

      Thank you
      • Tue at 11:41 PM
    • garubi

      Hi Pedro, thank you for your help. I'll try that settings, thank you. As a suggestion (or feature request) I think that even a fixed "low cut" setting, on/off could be useful in many cases, for example to cut out the noises when the singer handles the mic etc...

      • Wed at 1:22 AM
  • New
    TC Helicon
    Triber Moderator
    Thank you for informing us of the recent error message that has been appearing when opening Voicesupport 2.
    We are happy to announce there is now a fix that can be downloaded via the link below.

    2 12
    • TC Helicon
      Stoufff YYEEESSS ! merci ça fonctionne enfin !!!!!
      • Thu at 10:42 AM
    • TC Helicon
      tkoelling I have downloaded the latest version of VoiceSupport 2 for Mac from the link above and still get the No Internet Connection message. Are there any further updates to resolve this issue? I just received my Voicelive 3 Extreme after a 5 month wait from Sweetwater and am extremely disappointed I cannot access all features due to this issue.
      • Fri at 2:14 PM
  • New
    Newcomer - Level 1


    I managed to record the vocals from Voicelive 3 into my DAW, thanks to your advices. Thanks a lot. 

    But I still don't understand a particular function that you mentioned: "If you want to essentially use your VoiceLive 3 as a USB hardware plugin with your DAW, we recommend using the DAW INSERT input mode and the SAME AS XLR output mode, with the XLR Output Mode set to Dual Mono."

    What exactly means using Voicelive 3 as a plugin for vocals, does it mean to apply the Voicelive 3 effects, to the dry vocals that are already recorded in my DAW? Like I use any other vocal effect from Logic, for example?

    Because with all the above mentioned settings, this thing is not possible:) In fact, with all the above mentioned settings made, I can't hear any sound going out from Voicelive 3 or comming in from my DAW. 





    0 3
  • New
    Newcomer - Level 1

    Hello and many thanks,

    Thanks to you, I managed to update and integrate my new TC Helicon Voicelive 3 with Logic. 

    But I'm still experiencing a lot of latency, while using my Voicelive 3 in (input) USB stereo mode and (output) USB output stereo. 

    Do you know if this latency can be reduced? Can I try to make another parameter adjustment in Voicelive 3, or in my DAW?

    Or should I use also, besides the USB audio cable, an XLR connection between Voicelive 3 and my audio interface? (Although I understood that UBS audio is the best connection to a DAW.)



    0 4
    • helenane
      PedroRodrigues Hi helenane, thank you for your post, please make sure that the sample rate on your DAW matches the sample rate on the VOICELIVE 3, 16 bit / 48 kHz.
      When it comes specifically to latency you will need to have in to consideration if you are using a Mac or a Windows computer because on Windows computer you will have the drivers transporting the audio from the sound card to the CPU of the computer and them from the CPU of the computer to the sound card again and from there to the speakers.
      In a case of a Mac is different because Mac uses core audio device.

      You also need to consider when addressing latency, the following:

      The computer CPU speed.
      Audio interface quality.
      The type of connection. USB/FIREWIRE.
      The compatibility driver/operating system/ DAW.
      The amount of buffering selected on the DAW, measured in samples.

      Increasing the buffering size gives the computer more type to respond to the audio, per example when you are using plug ins like the ones that you have stated, this is very important but also slows the response of the all system.

      All these points can be addressed to decrease latency issues, but this scenario will also create less stability for your system.

      Latency can be proportional to:

      The number of audio channels used

      Number of Plugins used
      Sample Rate
      Bit Depth
      Amount of Memory
      Processing Power

      I hope this helps

      Thank you
      • Tue at 11:58 PM
  • New
    Newcomer - Level 1

    Theres a big differnce in volume between patterns on the bass drum, the only difference I can see is that on the steps the pattern with the lower volume lights red as the louder pattern lights up pink, I've tried adjusting all the settings on the quieter pattern to see whats causing the difference but cant figure it out, any suggestions?

    0 4
    • Gint121
      NicJonesMT Hi Gint121.
      The best option would be to click support at the top of the page and submit a technical support ticket.
      Normally the PINK Led will appear to signal that a voice is being sent to the FX bus. Please see page 15 of the user manual which shows information on the Wave Designer.
      • Wed at 3:46 AM
  • New
    Newcomer - Level 1


    i'm facing a strange problem with my K-2. It doesn't make any sound if the trig-in is not connevted to trig-out. If i want to work with it i have to plug the trig-in to trig-out. Yes the led blinks when i'm pressing any key but no sound comes out.

    Please help!

    0 5
    • HinglajMata
      NicJonesMT Hi there. Can you please select support at the top of the page and submit a technical support ticket.
      • Wed at 3:52 AM
  • New
    Newcomer - Level 1

    Two questions on my XTOUCH in conjunction with XR18:

    1.  Using Windows 10 and MIDI-OX, I'm unable to get MIDI-OX to discover the XTOUCH as a MIDI device.  I've got it connected via USB cable.

    2.  Where is master fader for each AUX Channel.  I understand how to route signal and adjust volume from individual channels into an AUX port.  I cannot figure out how to adjust master volume for each AUX port on the XTOUCH.  Easy to do in XEdit software.  Just make sure the selector is set to the AUX port you want to manage and move the fader in the far lower left hand corner up and down.  How do I accomplish that task on the XTOUCH?

    0 3
    • RealBadBob
      NicJonesMT Hi RealBadBob.
      Can you please click support at the top of the page and submit a technical support ticket.
      • Thu at 3:25 AM
  • New
    Newcomer - Level 1

    Good morning, can anyone help.

    My Flashback 2 preset switch isn't working properly. All the presest have shifted round by one, meaning the 2290 is now Analog and so on. The Looper is now taking two slots. I have tried a firmware update but that hasn't solved the issue. Any ideas? 

    Thanks in advance.

    0 10
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