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267,856 members
147,366 posts
  • New
    henind
    Newcomer - Level 1
    2022-01-13

    Hello, I just bought a Sentry Noise Gate and want to download the Toneprint Editor to access the personal preferences of this software to configure my Sentry pedal. This was the reason for me for buying this pedal. But I cannot find a link anywhere. I installed the Toneprint APP, but this is not what I am looking for. Is there a link for downloading this software? Thank you in advance.

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    0 1
  • New
    DMain
    Newcomer - Level 1
    2022-01-13

    Hi,

    happy new year to all of you!!

     

    In the last years I had a MACbook pro, OS Catalina, for recording and mixing with my X32/Logic ProX.

    Never had any problems.

    Now I have a new MACbook M1 pro with OS Monterey. When X32- USB_card  is set to 32in and 32out, there are clock issues. When USB Card is set to 16in and 16out, there are no issues.

    Has anyone these issues or ideas?

    kind regards

    Dieter

     

     

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    0 7
  • New
    ADV
    Newcomer - Level 1
    2022-01-13

    I just got a Clarity M Stereo and was looking for some guidence. I have an Apollo 8/Dangerous D-Box Setup with an additional Apollo16 for synth inputs. I was wondering what would be the best way to setup the Clarity M to be able to see whats going on when I sum through the D-Box? I'm not sure it's possible but thought I'd ask.

     

    Thanks in advance!

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    0 2
  • New
    dave13
    Newcomer - Level 1
    2022-01-13

    hello, I work on a Mac. I've installed properly the software but in usb device voicesupport 2 doesn't see my machine

    0 8
  • New
    dave13
    Newcomer - Level 1
    2022-01-13

    bonsoir, je suis branché en usb, j'ai installé le software pour Mac mais impossible pour le voicelive 3 de reconnaitre la machine

    0 3
  • New
    DanKurruptBrant
    Newcomer - Level 1
    2022-01-13

    Hello behringer community . 
    I'm trying to source a place where I can purchase the brackets that come with the behringer system 55 dual cases. I own two behringer go eurorack cases but can't find where to buy the brackets to join the cases together . I've contacted many shops but no one knows where to get them or even if you supply them . Could you please tell me if there available to purchase or when they will be . There's a lot of people wanting these brackets in the eurorack community and at the moment I'm stuck using tiptop audio mantis brackets that don't fit perfectly joining the two cases together . I'd love the brackets you done please . 
    thank you 

    Dan 

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    0 15
  • New
    MrDiscoDai
    Newcomer - Level 1
    2022-01-13

    Hi please tell me what your complaints procedures are and if there is a postal address or email address? There is nothing on your website besides a customer care link that takes me to an error message.

    0 10
  • New
    MrDiscoDai
    Newcomer - Level 1
    2022-01-13

    Sorry to use this an outlet for a complaint, but music tribe don't seem to have a complaints department or even a public phone line.

     

    This is the second time I have bought a Berhinger synth (Neurorn and Pro-1) and there has been no plug head for the power supply, which renders it useless and basically junk.

    I can't buy the part separately and music tribe are refusing to send it out in the post. They have advised me to either return the  whole (brand new) unit to the seller (massively inconvenient) or buy another power supply unit and throw the other one away... I don't care about the £5 for about power supply unit, I do care about the complete disregard for the waste they are happy to create because someone up ar Music Tribe headquarters either cant be bothered to deal with this or is so anally retentive they can't look outside the box and resolve the issue by sending out a bit if plastic that I can't buy privately and probably costs less than a pound. Instead they would rather have a stand off and be a total obstacle.

     

    I wont be buying your products again, your customer facing staff need some serious training on how to deal with the public and my experience with you has been massively disappointing on this occasion and you have sullied your own reputation with your total lack respect or value for your customers. 

     

    Wasteful, small minded and lacking basic common sense.

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    0 26
    • MrDiscoDai
      Dale_M Hi there, sorry for your experience, Music Tribe does not sell goods directly, the transaction will be with the seller and if your product has arrived in less than perfect condition or with parts missing, the seller is under obligation to rectify the matter. Although we appreciate your efforts , quite often doing things the correct way will be far less hassle for you in the long run, the seller needs to assist you. I hope this helps.
      • Thu at 4:17 AM
    • MrDiscoDai
      MrDiscoDai

      Nonsense. I can either send the whole unit half way around the country which weighs a good few more ounces than the plug head which weighs a few grams or you could just send it and not be so wasteful... which makes more sense, cost wise and with has the least impact on yours and my cabon foot print? The first time this happened you sent the part out without question or hassle... If I send this unit back seller. I wont be having another one, especially when I know from experience you can resolve this very easily by sending me the part that you left out. The fact that it keeps happening says a lot about where your quality control is at, which I can accept when you take ownership for it, but that's not what's happening on this occasion.

      • Thu at 4:37 AM
    • MrDiscoDai
      Dale_M I have just looked in to your previous interactions with our Service team, I understand that you have purchased a unit from an eBay seller and it arrived without a slider, if you are not willing to return it back to the seller as faulty/damaged/missing then your only option is to purchase a replacement UK psu via Support/Parts and ask for the price and availability of CQ01-00229-000 -we do not have any of the sliders on stock in the UK as they are not available as an official spare part because they are part of the country variant PSU models available such as US/EU/UK etc. I hope this helps.
      • Thu at 8:25 AM
    • MrDiscoDai
      Paul_Vannatto Buying a product off of ebay (which is the wild, wild west of online sellers) and holding the manufacturer responsible for something missing is no different than buying a toaster in a yard sale and blaming Proctor Silex because the cord was missing. Unbelievable!
      • Thu at 4:38 PM
    • MrDiscoDai
      Paul_Vannatto You are aiming the complaint at the wrong entity. Complain to the seller (who screwed up) and if that doesn't work, and you paid using paypal, submit a complaint to paypal and you might get a partial refund.
      • Fri at 6:35 AM
  • New
    KillBurn
    Newcomer - Level 1
    2022-01-13

    1st of all let me be clear:

    I've just got the crave as my first synth this christmas, I really have no idea of how it works, I just like to think that the sound are magically produced and I like to spend hours in playing with it.

    So as a complete noob I tried to add several external audio sources in the "ext audio" jack, turned the mix knob all the way righ, but the volume of the external source is always very low.

    Even if I connect my Revox amp to it, sound signal is extremely low and, turning crave volume to max also increase the distortion.

    So

    Is anyone so kind to tell me where I'm wrong?

     

    Regards

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    0 1
  • New
    clivemorris
    Newcomer - Level 1
    2022-01-13

    Hi

    I've raised a case to ask about a replacement light for the reverb footswitch on my VoiceLive2. No reply yet. Does anyone have experience of obtaining and replacing one of these lights?

    Is there a service manual available for VoiceLive2?

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    0 6
    • clivemorris
      Dale_M Service manuals are for Partners only, but if you require a non warranty repair you can simply go to the support tab above and select Service.
      • Thu at 3:02 AM
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