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103,500 posts
  • New
    Newcomer - Level 1

    I had my GOXLR sent into service almost 2 months ago, I've done all the payment and the diagnosis is done. The shop owner who is certified to repair GOXLR tells me that they are waiting for the daughterboard to come from music tribe and that they need to restock. How long will this take, it's quite annoying that I can't use a product I paid for. Any help would be great.

    0 40
  • New
    Newcomer - Level 1

    High Pitched Screech In Headphones Since Unplugging and Replugging in GoXLR. Even when the GoXLR is moved to a different room plugged into a new outlet, not plugged into any computer, I still get this terrible loud screeching noise. Please help.

    0 35
    • TapThatA
      ChrisEdwards1 Hi TapThatA, Have you yet opened a service request or technical support ticket for this issue? If not please go ahead and do so, this can be done by going to support at the top of the page and scrolling to the relevant tab.

      If you do already have a ticket in the system can you confirm the case number for me?
      • Mar 5
  • New
    Newcomer - Level 1

    Hey friends, looking for some help here. My goxlr mini crashes my audio whenever it does it's auto update. Very confusing and sporadic as well. I'm running the newest software but am becoming extremely frustrated. Looking for any help possible. 

    I'll be in the middle of a game, I hear the auto update, it seems like it resets my audio but I'll lose mic function, it'll send all the sound through my monitor speakers, then it will come back many times but sometimes it won't. I'll have to restart discord or the game I'm playing. It's not just discord. It's also any game that has game chat and only happens when the app tries to run auto update 

    0 25
    • Sammyboy129
      PedroRodrigues Hi Sammyboy129 Please download the newest version of the App by following the link below:
      If you continue to have issues on the new version, we have seen this with users that get an IPV6 IP from their ISP. Disabling that in windows would fix it.
      • Mar 10
  • New
    Newcomer - Level 1

    I have a Go XLR 

    I wanna play electric guitar on twitch also 

    I have a Line 6 Pod I plug/play guitar with.
    is it possibly to plug in my guitar board into the GO XLR? 

    I heard you can plug a guitar DI to Go XLR but I have not idea how that works while also being able to use the go xlr for my mic also

    I'm running a single pc setup just wanna play some guitar while I'm also talking with people on twitch 

    0 41
  • New
    Newcomer - Level 1

    Only had the GoXLR Mini for about a month, been working fine until this week. Hadn't changed any settings but suddenly sound only comes through the right ear of the headhpones with static in the left, when plugged into the front headphone port.

    When I plug the headphone directly into the PC the sound is fine. 

    Things i've tried:

    Multiple leads & headphones 

    Checked PC sound control settings - Levels are both up on left & right channels. 

    uninstaleld/ reinstalled the GoXLR app 

    Reset all sound settings to default and set back up

    Unplugging everything and leaving it for a days (Is there a button combo reset for the mini?)

    Any other suggestions welcome.



    0 33
    • djdcee
      NicJonesMT hi Djdcee.

      It unfortunately sounds like an issue with the headphone port on the GoXLR.

      What I would recommend is clicking support at the top of the page and open a tech support ticket. We can then advise you further.
      • Feb 7
      • GoXLR Mini - Headphone port sound only in one ear
        djdcee Thanks for the suggestion, I'll open a ticket now
        • Feb 7
  • New
    Newcomer - Level 1

    hi, I buy GoXLR but I don't know how to download the software, I visit the website and it gives me a download error

    0 24
  • New
    Newcomer - Level 1

    are the goXLR drivers asio drivers?


    0 44
  • New
    Newcomer - Level 1

    Hey all, so I am using a Blue Yeti X Condenser Microphone and was told that all you need to do to connect it to the GoXLR is just to add the 3.5mm cable to it and done. However, whenever I try to plug it in all I hear is a loud screeching sound and I cannot use the Chat Mic option. If anyone has a solution, I would truly appreciate it! Thank you!

    0 125
    • Mazards
      PedroRodrigues Hi Osman,please note if you intend to use the popular Blue Yeti microphone, which has its own built-in headphone output, you should run that built-in headphone output into the GO XLR’s MIC input.
      For Blue Yeti mics powered via USB, plug the USB connector directly into your computer for power, but do not select the Blue Yeti as an audio source on the computer.
      Instead, the Blue Yeti’s headphone output will be the audio source for mixing inside GO XLR.
      • Jan 7
  • New
    Newcomer - Level 1

    when i am in the mic setup tab my mic can be heard by other people and then as soon as i hit the ok button to confirm it it cuts off my mic and then no one can hear me anymore. i have already redone the instalation and stuff like that and i have also redone the stuff in the sound settings.

    0 55
    • Dane16
      PedroRodrigues Hi Dane,can you please confirm that you are you using a 1 x 1/8" TRS, stereo to connect your headphones?
      Are you using a headset? If you are please see the connection diagram below:

      Please check the video below that will be very useful on this matter:" target="_blank" title="" target="_blank" title="">">">
      I would also suggest uninstalling the GO XLR APP and the install the lasted version available version that you will find by following the link below:" target="_blank" title="" target="_blank" title="">">">

      When it comes to configure the GO XLR instead of showing up in your computer’s operating system as a single device with multiple inputs and outputs, GO XLR shows up in your computer as several different audio sub-devices dedicated to different elements of your overall livestream.
      Sound>Playback Tab These different sub-devices will each appear separately in your PC’s
      Sound>Playback tab:

      These Playback sub-devices carry the following types of audio information:
      Chat—voice chat audio from services such as Discord or Skype
      Game—audio from your videogame, such as explosions, special effects sounds, or alert noises that originate inside the game
      Music—audio from music applications running on your computer, such as Spotify, Windows Media Player or iTunes
      Sample—audio that has been sampled in GO XLR plays back into your stream over this channel
      System—this channel serves as a catch-all for when perhaps you have a particular video game that won’t allow you to choose a specific output device
      To set up your audio devices in the Sound>Playback tab, use the right-click option on your mouse to take the following assignments:
      set up the System channel as your overall Default Device
      set the Chat channel as your Default Communications Device Once assigned, the system will add a green check mark and text label to mark each of these devices:

      Similar sub-devices also appear in the system Sound>Recording tab in order to make your livestream audio available for recording.
      These Recording sub-devices carry the following types of audio:
      Broadcast Stream Mix—the final stereo mix that contains audio from all sub-devices combined into a single stream
      Chat Mic—audio from your personal chat mic (chosen as the Default Device via the right-click function)
      Sample—sampled audio from GO XLR plays back and can be recorded using this sub-device

      Once each of these sub-devices has been set up and assigned to a GO XLR slider, each slider on GO XLR can independently control its assigned audio device.
      Each slider may then be used to adjust that device’s volume within the final livestream stereo mix. To further illustrate this separate-and-mix concept, if you feel that your Chat audio is too loud, you simply reach out to the assigned slider on your GO XLR and move the slider downward to decrease the Chat volume relative to the Game, Music or Sample audio.
      If the Chat audio is too quiet, you can reach out and move the Chat slider up to increase the Chat volume or you may also grab the Game, Music and Sample sliders and move those sliders downward to decrease those sub-devices’ volume relative to the Chat audio.
      As last to avoid an unintentional doubling of your audio, you will need to go into Windows under the Sound>Recording tab and make sure that the Windows “Listen to this device” option is switched off for your designated Default Device.
      The “Listen to this device” option is the internal method by which Windows allows you to monitor audio, but the processing latency inside your PC is slower than GO XLR’s internal audio processing, and so this slight delay inside the PC can create an unintentional doubling of the audio.
      To de-select “Listen to this device,” follow these steps:
      Open the Windows Sound control panel.
      Click on the Recording tab.
      Right-click on your designated Default Device.
      Choose the Properties option from the pop-up menu.
      Choose the “Listen” tab in the Properties pop-up window.
      Find the “Listen to this device” option.
      Make sure “Listen to this device” is UN-CHECKED
      • Jan 8
  • New
    Newcomer - Level 1

    Using GoXLR on my PC. It works great...for a few minutes...then all the sudden the sound turns off. Meaning I can't hear anything on the computer and it doesn't register on the GoXLR meter.

    The solution is unplug the goxlr and plug it back in...but naturally that is only fun for a minute.

    Any insight?

    0 37
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