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241,334 members
117,598 posts
  • New
    Yemsky
    Newcomer - Level 3
    2021-07-13

    I bought an Infinium X1 crossfader (serial number S200900032954) as a replacement for my DDM4000 mixer (serial number S1500259167, date code 1503).

    The installation instructions look straight forward, though getting the three-cable plug into the spare socket the DDM4000 has for a replacement crossfader is a bit fiddly.
    However, once installed it does not work: It lights up, but moving the crossfader has no influence on the audio signal between the selected channels of the mixer.
    There is one post here from about a year ago which desribes the same problem but it unfortunately received no answer.
    https://community.musictribe.com/discussions/171200/306533/x1-infinium

    I submitted a support ticket to Behringer three days ago but have not heard back from them.

    There are many post on various online forums describing this exact problem (and also reporting that the non-functioning crossfader is getting very hot when connected "as is"). People claim that you need to cut the two outside wires of the three-wire cable and switch them around before connecting the Infinium X1 with the DDM4000.
    Surely, I do not have to do a DIY soldering job to connect a genuine Behringer spare part with a Behringer mixer?!?!?!
    What is the problem here? Has the socket on the DDM4000 been soldered on the wrong way around in the factory or is the plug at the end of the wire of the X1 soldered on the wrong way around?

    What is the solution, please?

     

    PS: The marketing blurb for the X1 says "Complete installation instructions and a dedicated toolkit are provided for your convenience."
    The installation instruction contain a picture (see attached) which says "Possible only with DDM4000" which is difficult to interpret. I think it's meant to show that the DDM4000 has a spare socket to connect the cable, but I am open to hear other interpretations.
    Also, the "dedicated toolkit" is a flathead screwdriver, when in fact all screws you need to losen and tighten for the job on the Behringer equipment are Phillips. The documentation even shows all screws and the screwdriver to be Phillips, not a single flathead as the included screwdriver.... Bizarre.
    Is this whole product a bit of a cock-up?

    read more...
    0 27
    • Yemsky
      Nigel67 Hi Yemsky. I am sorry, but I do not have this information to hand, but have asked our Service Team if they can provide details.. As soon as I have the information, I will pass it over to you.
      • Jul 13
  • New
    Maikmusik
    Newcomer - Level 1
    2021-05-31

    Hallo zusammen.
    Ich möchte gerne Schallplatten live während meiner Radiosendung abspielen. Angeschlossen habe ich meinen Dual DTJ301 USB an Port 11/12 am Mischpult.
    Gibt es eine Möglichkeit die Schallplatten auf den Stream zu bringen, ohne das Mikrofon auf "on" zu lassen? Ich sende mit dem Streamingprogramm Sam Broadcaster Pro Version 2021.2 und Windows 7

    Danke für eure Antworten

    Hello all.
    I would like to play records live during my radio show. I have my Dual DTJ301 USB connected to port 11/12 on the mixer.
    Is there any way to get the records to stream without leaving the mic on "on"? I am streaming with the streaming program Sam Broadcaster Pro version 2021.2 and Windows 7.

    Thanks for your answers

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    0 38
    • Maikmusik
      DavidKnighton Hello Maikmusik,
      With almost all of our small format analog mixers, the USB signal is sent from the MAIN L/R bus. Simply MUTE any channels you don't want in the mix during your live record show.
      • May 31
  • New
    ChristopherHolness
    Newcomer - Level 1
    2021-05-14

    I stream,  or should I say I used to stream using OBS, technics1200s and a Numark USB200 mixer.  I then upgraded my equipment and bought a DDM4000 which has no USB.  I've now brought a MIDI interface but being the non expert that I am,  I can't seem to get the set up right.  I simply want to get OBS recognising the turntables.  It recognises the MIC, so I must be doing something wrong with the cables.  Anyone who knows the equipment,  any Ideas on whats needed for the connection??

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    0 29
  • New
    MishMich
    Newcomer - Level 1
    2021-04-22

    I'm trying to find info before purchase. I've been tasked with doing the music for a party, & decided to get a DJ TT with phono out to play popular music spanning 60 years from my record collection. I was going to leave it at that, but decided CD's would be good too, but don't want to invest in a DJ CD unit, and all my CD's (as well 78 rpm & audiohile LP's) are recorded to 16x44.1 or 24x48 flac files. I can only really access them through a Sony VAIO laptop running Linux Mint or a Raspberry Pi (with a DAC). It looks like the process of playback would be simplified by routing both through a mixer, and this looks like it might do the job. I can justify the purchase as part of a setup for making videos about recording & reprocessing pre-loved vinyl & shellac from prior to 1970.

    So, can anybody tell me if the DJX900USB will work with a flac files &/or a laptop running linux?

    I can hook the linux laptop up to a Native Instruments Audio Unit OK, and it appears to work fine for recording and replay (but the NI has no phono stage, and I'm trying to eliminate the need for a separate preamp, & make transitions smoother.

    I assume the phono input on the Behringer mixer implements the RIAA equalisation curve?

    I'm assuming the mixer coverts the analog signal into digital via a DAC, then outputs the digital signal to analog for line out? If so, I'd rather take the flac output direct via USB rather than using an external DAC to convert the files to analog line out on linus, then feed that into the line in on the mixer, avoiding two steps in the conversion process.

    What are the specs of the internal DACs & ADCs on the Mixer?

    If this unit isn't going to provide the functionality I need, is there an alternative?

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    0 49
    • MishMich
      DavidKnighton Hello MishMich,
      The documentation for the device says stereo IN/OUT at 48KHz. I imagine this will work fine with most computer applications. The one part that is concerning though is the lack of driver. Normally we put a driver for Windows OS. Mac OS never needs drivers, and likewise, LINUX probably doesn't either, but I am no LINUX expert here. Raspberry Pi I would not be certain about either. Most of our USB audio devices/interfaces operate using the same chipset, and that chipset is USB Class Compliant. We also use the generic ASIO4ALL driver for majority of our 2- track USB. Hope this information helps.
      • Apr 23
  • New
    Haz075
    Newcomer - Level 1
    2021-04-17

    One of the channels phono output volume  is very low. I need to have the master, the channels own volume and also the gain all on maximum. What could be causing this to happen?

    0 48
    • Haz075
      WilliamR Hello, Have you tried a different set of cables yet? If this does not solve the volume issue, please open a tech support ticket from the support link above and a specialist will get in touch with you ASAP.
      • Apr 18
  • New
    milli1369
    Newcomer - Level 1
    2021-02-22

    the display turn on but the letters or sing dont see any more

    0 33
    • milli1369
      Nigel67 Hi milli1369. We will need to get the unit in for repair. This can be done by clicking on the support tab at the top of the page. This will open a new window. Scroll down and click on the Service tab and submit a ticket. Many thanks
      • Feb 21
  • New
    snapian
    Newcomer - Level 1
    2021-02-16

    I am trying to register a new product but the drop down box for the product name does not work and as a result I cannot input the product number. Am I doing something wrong?

    0 96
    • snapian
      KyleJohnson Hello, Kyle here with Music Tribe. First, I'd recommend you clear your cache and cookies, and try a different web browser. If you continue to have issues, try submitting a different type of ticket like presales or tech support and put a note in that you are trying to register a product.
      • Feb 16
    • snapian
      snapian Thanks Kyle, Did as you suggest and tried a different browser but product name drop down still not working. Tried to submit a different ticket but drop down product box not working and it seems to be essential that it is completed.
      • Feb 17
      • Registration problem
        KyleJohnson It's working for me, so I imagine it's something to do with web browser/settings. Did you try clearing your cache/cookies in your browser? Are you registering on a Mobile device or a Desktop computer?
        • Feb 17
    • snapian
      snapian Using a desktop and two different browsers with no success. However, tried my Android tablet and everything worked. Every day is a school day! thanks for your input.
      • Feb 18
  • New
    slara
    Newcomer - Level 1
    2021-01-10

    Hi, I bougth a CMD Studio 4a DJ Controller but Windows don't start it, for that I can´t use it with any DJ software. Can you help to find the aproppiate drivers for windows 10 last versión in January 2021?

    I attached an image with the problem.

    Regards.

    read more...
    0 51
    • slara
      DavidKnighton Hello Slara,
      The product page appears to be void of any software downloads. I will inquire with the web team about this. Please check back periodically to see if the driver is available. Might take a few days or more.
      • Jan 12
    • slara
      slara Hi David, I hope there is a solution for this matter, I have seen some forums and many people complain about the same issue for several years, I hope I have not been scammed
      • Jan 12
  • New
    Blackisdark
    Newcomer - Level 1
    2021-01-08

    Thanks Nic-jones.

    Ok ,where to start , i just bought a td-3 analog bass line , and i try to connect with it , a korg volca kick and audio interface u-phoria umc 204hd and my td-3 .

    I try to make the lot to sync together on ableton  , but i can find the way to make  the sound of the td-3 come in out in my midi channel on ableton. maybe my plugin is wrong or else . maybe i have the wrong cable or maybe need a mixer . Some help woulb be welcome . thank you

    read more...
    0 101
    • Blackisdark
      dapaul You can use Midi out of TD-3 and connect to the Volca. Set both to different channels. Connect TD-3 via MIDI in or USB and set the sync setting in the midi setting for the td-3 in Ableton Live to send the midi clock. Then both units will start and respond to the clock.
      • Jan 21
    • Blackisdark
      Blackisdark ok , but after plugin , why the sound from td3 can't be lowered in ableton only from interface in put it down . knowing i can use my controller tto change volume.if someone could tell me how many cable and wich cable i need and a draft of how to plug them
      • Jan 27
    • Blackisdark
      NicJonesMT Hi Blackisdark, sorry for the delay but I have only just found this post!
      Did you manage to sort your issue?
      If not could you please submit a tech support ticket (Click support at the top of the page then scroll down to Tech Support). When you submit your ticket could you please provide a Video that shows exactly how you have all your devices connected and configured in Ableton. I can then advise you further and hopefully get you up and running!
      • Jan 28
      •  sync,plugin and connection td-3 , umc204hd and korg
        Blackisdark I cant load a video
        • Jan 29
      •  sync,plugin and connection td-3 , umc204hd and korg
        Blackisdark i can't upload a video.anyway , would be better if you make me a draft
        • Jan 29
      •  sync,plugin and connection td-3 , umc204hd and korg
        NicJonesMT Thanks for replying.
        Please submit a ticket above, and we can try and get this sorted for you.
        • Feb 2
  • New
    Dambe22DAMBE
    Newcomer - Level 1
    2021-01-05

    I purchased the DX2000USB mixer, and cannot register at Behringer.com, to download the software and drivers. I registered for the Music Tribe, and I can’t download anything there. Daniel

    0 54
    • Dambe22DAMBE
      DavidKnighton Hello Daniel,
      to register your product, go to the SUPPORT tab at the top of this page and scroll down until you see the PRODUCT REGISTRATION TILE. This is where you submit a registration ticket, not on the behringer.com website. Let me know if you still have trouble with this.
      • Jan 5
    • Dambe22DAMBE
      Dambe22DAMBE I registered my product, but I may be missing drivers on my notebook. My Behringer logo glows red, not green. How do I download the software?
      • Jan 5
    • Dambe22DAMBE
      Dambe22DAMBE There is audio on the notebook (USB Audio Codec), but there is no sound from the notebook on the mixer.
      Turntables and cd players work normally. So I don't think I have a driver.?
      • Jan 5
    • Dambe22DAMBE
      Dambe22DAMBE Ok...riješio sam USB.
      Zanima me koji sve softwet dolazi free uz mixetu
      • Jan 5
    • Dambe22DAMBE
      Dambe22DAMBE Okay ... I solved the USB.
      I'm wondering which software comes free with the mixer
      • Jan 5
      • Behringer DX2000USV
        DavidKnighton Upon registration, you should get a license code to download free Tracktion software. If you did not get a code, let me know the case number from your registration ticket. It will start with CAS-XXXXXX-XXXXXX
        • Jan 6
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