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299,679 members
183,454 posts
  • New
    groshat
    Newcomer - Level 1
    2022-10-05
    Hello,
    I downloaded and installed version 1.1.02 for mac of voicesupport 2, and now it gives me the following message: The application “VoiceSupport2” can’t be opened.
    and also this message: “VoiceSupport2” will damage your computer. You should move it to the Bin.
    What could be the problem ? 
    I downloaded the app from the official TC Helicon website.
    read more...
    0 2
    • groshat
      WilliamR We have recently posted The latest mac build on the website and should no longer have any issues. It should install without warning about malware having any issues launching.
      • 7 hours ago
  • New
    rasky
    Newcomer - Level 1
    2022-10-02

    I'm having a hard time finding any documentation on the switch3 mapping features of the latest firmware for Voicelive Play.

    I am trying to map any one of the switches to the "hit" function so I can trigger it remotely.

    Thank you

    read more...
    0 4
    • rasky
      kiskadar69 Starting from a certain firmware, the blue VoiceLive Play has a CONTROL parameter, which must be set to "CUSTOM", so the Switch-3 switches can be programmed with the following functions: Loop Rec/Play, Loop Stop/Clear, Loop Undo, Loop Start/Stop, 1 BTN Looper, Tap Tempo, Harmony On/Off, Delay On/Off, uMod On/Off, Transducer On/Off, Hardtune On/Off, Doubling On/Off, Reverb On/Off, Preset Down, Preset Up, Hit. If you assign the Harmony or Delay function to one of the buttons, you can also select the momentary mode for both separately.
      Unfortunately the procedure is not described in the VoiceLive Play manual (TC-Helicon has not updated the manual). Press the SETUP button and scroll to the tab where the Switch-3 mode can be set (LOOP MODE or CUSTOM). If no such setting is found, the VoiceLive Play firmware must be updated.
      https://www.youtube.com/watch?v=m6j19MT5E90&t=2m15s
      • Oct 2
  • New
    SUNESIS
    Newcomer - Level 1
    2022-10-01

    Dears, I'm a singer / synth player. I've been performing live for the past 2 years and unfortunately there are many venues without a proper voice/guitar (mic or floor) monitor, which might lead to a bad performance.

    I don't seem to be able to find the VoiceSolo FX150 or the Singthing at any store. What am I missing? are they discontinued or are there new products? would you recommend me any other product? 

    Thank you so much!

    Sunesis.bandcamp.com

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    0 8
    • SUNESIS
      PedroRodrigues Hi SUNESIS, thank you for your post, please ponder that neither the TC Helicon VoiceSolo FX 150 or the SINGTHING are discontinued or even in End of Life. I would suggest that you follow the link below and contact some of our Partners and Resellers to request information on availability. https://www.tc-helicon.com/buy.html I hope this helps. Thank you
      • Oct 2
  • New
    Jeffbonilla
    Newcomer - Level 1
    2022-09-29

    I recently pulled out my voice live one to practice for a live gig. It's been about ten years since last used it. It fired up and the digital display is working properly but I'm not getting any output or signal. I've tried it on a PA system, amplifier and even garage band. All of these worked before but maybe my set up is wrong since it has been ten years. Mic goes into xlr input and the xlr out is what goes into the amp or daw interface and guitar can run through the guitar input right?  am missing a step or plugging into the wrong place? 

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    0 5
    • Jeffbonilla
      kiskadar69 This is a VoiceLive Touch.

      1. When you sing into the microphone, does the LED on the front panel flash green? If not, try adjusting the Input Level Control pot on the side (there's a "mic" picture next to it).
      2. If you have a condenser mic, you'll need to turn on the phantom power in VoiceLive Touch.
      3. Do you hear any signal at the TRS OUT L and R connectors?

      Manuals: https://www.tc-helicon.com/tchelicon/product?modelCode=P0DLT
      • Sep 29
    • Jeffbonilla
      Jeffbonilla

      Thank you I will try those suggestions

      • Sep 29
    • Jeffbonilla
      Jeffbonilla

      I think it’s broken. It’s not even picking up the guitar.

      • Sep 29
    • Jeffbonilla
      kiskadar69 4. PERFORMING A RESET
      You can return all setup, preset and Favorite values to factory values in one reset operation.This cannot be undone. To reset all:
      4.1. Power up
      4.2. When the version number is shown in the display hold the Bass, Low and the top Octave harmony voicing buttons until you see “Factory Init”.
      4.3. Release.

      5. "it’s not even picking up the guitar": if you plug the guitar into GUITAR IN, is GUITAR THRU completely silent?

      6. Are you using the correct power supply (12VDC, center negative, minimum 1A)?
      • Sep 30
  • New
    yogigiyo08
    Newcomer - Level 1
    2022-09-27

    in my voicelive play, my firmware version is: 1.5.00 B74. when I check on voicesupport2 software, firmware update on 1.4.00 build 70. should I downgrade?

    0 10
    • yogigiyo08
      yogigiyo08 onmy voice support 2 software
      • Sep 27
    • yogigiyo08
      kiskadar69 If you have the blue VoiceLive Play effect and the current v1.5.00 Build 74 works properly (e.g. no guitar effect settings), I don't think you should downgrade.
      • Sep 28
  • New
    ignasipoveda
    Newcomer - Level 1
    2022-09-27

    Hello,

    I'm from Spain and I'm user of a voiceplay touch 2 sice 4 years, always very happy with all his options. Since the last week, when I plug in the machine, it doesn't turn on. It has always done it automatically and now it doesn't react. What can I do?

    Thanks a lot!

    read more...
    0 2
  • New
    RobiD
    Newcomer - Level 1
    2022-09-26

    Hi,

    Hoping for some help or guidance on this.

    I've had the VK for probably 2 years.  When I first got it, I set up channel 3 to receive midi and this has work great all this time. I set Program changes and CC# all on this channel including note data for harmonies.

    Today I had to reset the unit to factory defaults. Now when I try to set to Channel 3, I am getting multiple channels setting to receive midi instead of just channel 3.  I have tried many different ways of only sending data/note/s from keyboard (Novation Launchkey mini), via Roland UMone, then through cakewalk to set the channel to send on. No matter what I do, multiple channels are setting. I have followed the manual instructions. From Cakewalk, I solo channel 3, hold down set while pressing notes on the keyboard. I've tried short holds all the way to very long holds. If I aim to set channel 3, channels 3 to 11 are now receiving midi data. If I try to just set channel 16, then I get: 16 plus 1 to 7.

    Am I missing something simple. It has been sometime since I first set this up. I have read over and over the manual but to no avail.

    Thanks in advance.

    Robi.

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    0 12
    • RobiD
      kiskadar69 I think this is because the "8 channel natural" (8 spaced rainbow dots) or "8 channel tight" (8 closed rainbow dots) harmony setting is selected. Choose another harmony setting. See page 6 ("Editing Effects") of the "TC-Helicon Perform-VK User Manual".
      • Sep 26
  • New
    deeb168
    Newcomer - Level 1
    2022-09-26

    I've had this device about 5 years & has been perfect for me. But the headphone connection has stopped working. I have tried the headphones in other devices & they are working. I've checked the mic too & that's not the problem either. I did a factory reset of my box but still the same problem. Is there any easy fix as I have a gig this weekend?

    read more...
    0 7
    • deeb168
      PedroRodrigues Hi deeb168, thank you for your post, please ponder that here are 3 settings for the OUTPUT
      1 . STEREO – XLR outputs receive a stereo mix of all voices and other Inputs .
      2 . MONO – A MONO full-mix signal is on the LEFT and a DRY vocal is on the RIGHT .
      Any Tone and Pitch Cor Amt settings from the Setup menu are included on the RIGHT DRY channel .
      3 . DUAL MONO - A MONO effected voice signal (all voices) is on the LEFT and AUX is on the RIGHT.
      This is great for sending music to one channel of a PA and Vocals to another, especially in a Karaoke situation.
      Vocal Cancel – Attempts to remove the vocals from a piece of music .

      There are two settings:

      1 . OFF – No processing is performed on the aux input .
      2 . ON – Processing occurs to attempt to remove lead vocals from a piece of music .

      This process can create “Karaoke” style music for you to sing along to, including key information for harmony generation.

      The processing capability can vary quite a bit from song to song, depend- ing on the way the song was originally mixed .

      Lead Mute – Mutes the Lead vocal and only outputs processed signals .

      There are two settings:

      1 . OFF – Lead vocals are routed to the main mix .
      2 . ON – Lead vocals are removed from the main mix .

      Digital Out Level – Controls the USB output level .

      While singing, press MIX and adjust the HEADPHONE LEVEL until it’s as loud or soft as you like it.

      Headphone Lim – Controls the level at which the headphone output limiter engages.

      Levels closer to 0db allow for louder headphone output levels.

      If this does not resolve the issue you have reported please follow the link below and submit a Service request via the link below:

      https://community.musictribe.com/pages/create-new-ticket?type=service%20request&brand=TCHelicon

      Thank you
      • Sep 26
      • Headphone connection stopped working on TC Helicon voicelive play
        deeb168 thanks for the response, I'll give that a go
        • 1
        • ·
        • Sep 26
  • New
    helenane
    Newcomer - Level 1
    2022-09-26

    Hi everyone. 

    Does anyoine knows how to erase at once all imported loops, including the ones already used in the presets' slots, I mean the entire user content?

    I managed to erase the slots individually, within the presets, but not to completly erase the imported loops from the device.

    And I'm still afraid to press Reset to the original settings, afraid of not losing something important that is not user content. Is this the only solution?

    Many thanks for your help. 

     

    read more...
    0 1
  • New
    helenane
    Newcomer - Level 1
    2022-09-26

    Hello everyone and thanks for your help.
    After testing the Looper of Voicelive 3, I have 2 questions for which I didn't find the answers in the manual, or in any tutorial. Can anyone with more experience help me with some advice?

    1. Which is the maximum length for an imported loop in Voicelive 3 or the maximum length of a loop that one can use in a preset slot? (also because I'm trying to imagine the benefit of a backing track compared to a loop "as long as a song").

    2. After testing the looper overdub, I tried to find out if there is any possible way to use the overdub for comping (I mean, using the overdub to replace a vocal take with a better one, so RECORDING THE NEW TAKE IN THE PLACE OF THE PREVIOUS ONE, not just overlapping the vocals and recording the new take over the previous take).?

    Thanks a lot.

     

    read more...
    0 1
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