Hi, still using my Electric Play but my unit suddenly stopped recognizing the foot switch. I checked the programming-all good and I swapped out the foot switch with one I know is working. Changed cables. Nothing. Hated to do it but I even did a factory reset and re-programmed everything. Nothing. It won't recognize the foot switch. Any ideas?

Hello, i have a Tc-Helicon Voice Prism Plus that is having an issue it has been stored for a good many years and when i turn it on it has power but the splash screen never changes from the intro message none of the knobs or effects work either, does anyone here no how to fix this issue or do the even still support or service this unit i have read about others that have the same issue with this same model, Is there a factory restore for this unit any ideas or advice would be apreciated

Hi

Does anyone know of a way to create custom genres on the Play Acoustic? The VoiceSupport 2 software doesn't seem to allow this.

I want to be able to create a group of presets that will be associated with a song - much in the same way that Favourites operates but with more banks. Favourites bank 1. Favourites bank 2. Favourites bank 3 and so on but with custom names.

It would be an easy way to group presets for songs in a set list.

The other way is to copy presets to different positions in the memory - that works fine but means I have to remember which slot number each song starts at. Piece of paper with a list is easy to make as a reminder of course :-)

I stupidly plugged in the wrong adaptor in my TC-Helicon (an identical adaptor carrying 18v lying right next to Helicon adaptor carrying the correct 12v) and predictably the device powered on and immediately shut down. There was no burning, sounds or outward sounds of damage so I am hoping that it can be an easy fix if I take it into a repair shop (replacing a part)? Does anyone have any advice on this? What a stupid split second mistake.

I have used this product for years owned three, sorry to hear that this unit has been disconituned. they last me about 3 to 4 years as I perform mostly outside in a humid sea climate 100 shows a season. what happens is when the Harmony button is engaged it effects the guitar sound (Chorus like) also I have noticed recently that I am getting high pitch squeal/feedback when using the harmonies. My levels are all good. anyway to service this or is the unit going south?

I can't seem to find an answer to this question anywhere on the interwebs.

I just got a Morningstar MC8 and am trying to program MIDI to the TC Helicon Voicelive Play GTX to change presets. 

Anyone know what MIDI commands I use to change from preset to preset?

Any help is greatly appreciated!

Cheers!

I just got this unit and as mentioned by many reviews, the manual is really sub par. 

One thing I can't find is a definition of what certain parameters in the vocal section do. For example, what exactly do the following parameters do?

Porta - I have no idea what this does  

Smooth - What exactly is it smoothing?

Humanize (I get the general concept obviously, but what exactly does the unit do to achieve it)

Tuning (Just vs Barbershop?)

Gener - It has a range of -50 to +50

Hi there!

Yesterday I experienced a failure on my Voicelive 3 extreme just before I started my gig (Bummer!)

The unit starts booting, the sofware loads, but then it just reboots again. This continues non-stop in a never ending loop.

I have managed to upgrade it now using the maintenance-boot (pressing the switch inside the headphone-jack while powering up). I then installed the newest firmware (Version: 2.2.0 Build 336). The problem still persists, though. It boots - shortly displays a white-screen and then goes into the same boot-loop. It does come up with the splash-screen with yhe firmware-version (2.2.0 Build 336), so it seems the firmware upgrade has worked. After the ffirmware upgrade it  did come up with an error-message:

THE FOLLOWING SUNSYSTEM FAILED: AUR TOUCH

ERROR CODE: 2008000

The unit was unresponsive after this, but after a power-cycle it goes back into the "eternal boot-loop" again - although displaying the updated firmware version.

Anyone have a fix for this?

Best regards!