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172,411 posts
  • New
    pwr2
    Newcomer - Level 1
    2022-04-26

    i have a VT T1 it has a 24 v phantome. Can I use the 48v phantome form my mixer thruh the VT T1?

    0 10
    • pwr2
      kiskadar69 No, the phantom power cannot pass through the T1. What do you want to use the 48V phantom power for?

      24V phantom (P24) was added to the DIN standard (now DIN EN 61938) in 1979 - joining the earlier P12 and P48. It was added because it allows better power transfer which was thought to be an advantage with more-complex mics. It was actually recommended for new designs in 1996. Really only true condenser mics need 48V for polarization. Many mics that use pre-polarized electret capsules will work cheerfully down to 9V. I imagine the designers of these pedals had not thought it likely that they would be used with studio-grade condenser mics.
      • Apr 26
  • New
    brynnerhead1
    Newcomer - Level 1
    2022-04-25

    I just want to be sure I'm interpreting the manual correctly. I have preset 491 set to GLOBAL ON for an acoustic guitar tone I use for MOST of my tunes. However there are 1 or 2 presets that I would like to tweak for a different guitar tone. Can I still create alternate guitar tones and guitar effect automation in different presets if I switch the preset I'm adjusting(NOT 491)to GLOBAL OFF without said changes affecting GLOBAL PRESET 491? Just don't want to change preset 491 at all. I know that if GLOBAL is switched to ON withinin any preset, tweaks to guitar tone will also adjust 491. But if I switch GLOBAL to OFF within an individual preset, I should then be able to change the guitar tone and effect automation for just that one preset,am I correct. Thanks everyone!

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    0 9
    • brynnerhead1
      PedroRodrigues Hi brynnerhead1, thank you for your post, you are correct, the Global system is “opt in”. This means each Preset carries its own individual settings until you change an effect to Global. Once that happens, the current Preset and Global Preset settings become shared.
      • Apr 28
  • New
    Johnosnead
    Newcomer - Level 1
    2022-04-24

    Something happened to my VL3 about 3 years ago.  When I turn it on the screen is white.  In System Maintenance mode, there is a "System Maintenance" bar at the top of the screen, but there are no menu items, so I cannot Factory Reset it that way.  It does register via USB or midi through any method.  Basically, it turns on, but its as good as a paper weight.  Any ideas on how I can bring her back to life?

    I believe I purchased the unit in 2017.

    Thanks!

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    0 5
  • New
    Billbrinkmusic2022
    Newcomer - Level 1
    2022-04-24

    I just picked up a TC Helicon Play acoustic pedal. It works great and I wanted to add the guitar since it had that option, I wanted to try it out. So when I use the pedal with the mic and guitar, whenever I click the food switches, the clicking of the switch comes through my speakers, this only happens when my guitar is plugged in. I tried an amp and a PA and they both do the same thing with the clicking sound. I even reset my pedal back to factory settings and made sure I was updated to the newest firmware. We tried turning down "roomsense" and tried turning down the guitar volume on the pedal, still getting the clicking sound. Is there a way to fix this issue? Thanks

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    0 10
    • Billbrinkmusic2022
      PedroRodrigues Hi Billbrinkmusic2022, thank you for your post, I would first suggest to confirm that Roomsense parameter is off, for that please go to the MIX section.
      This may be cause by the fact that RoomSense uses the onboard microphones on the unit to “listen” to musical information from the surrounding environment, a single chord-based instrument or even your whole band will work, to determine the key/scale for Harmony and HardTune effects.
      When you have a guitar plugged in, the Guitar acts as the primary source for chord detection. If you stop playing guitar, RoomSense will try to determine key/scale from “what it hears” in the room and it may be picking up any sound on the unit’s surface.
      • Apr 28
  • New
    damar12
    Newcomer - Level 1
    2022-04-23

    Hello, I just updated Firmware 1.5.0 for VLPlay, is there anything amazing about this update? what the diferent with the last version before? cause i don't get much information about this new firmware detail . please respond 

    0 23
  • New
    brynnerhead1
    Newcomer - Level 1
    2022-04-22

    This ia a follow up to a first glitch question. I have included a screenshot of the issue. My VL3X is running the most up to date firmware 2.2.00 366. Out of nowhere I can no longer import backtracks. Using same formatted usb drive I've always used. I've made sure there is space left on the unit to import tracks. I performed a factory reset and reloaded my presets and even tried importing a backtrack immediately after factory reset and before reloading my saves. I am still getting a frozen screen where the top portion shows half of the IMPORTING TRACKS message while the rest of the screen is showing the track list. I have around 45 standard length songs loaded onto the unit and can import no more. Am I screwed? Any help would be greatly appreciated. An expensive unit to suddenly lose this crucial feature and I'm exceedingly frustrated after hours of research to no avail. Many thanks.

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    0 11
  • New
    brynnerhead1
    Newcomer - Level 1
    2022-04-22

    First glitch with my unit as I went to import 2 new backtracks and the top portion of the screen displayed half of the IMPORTING BACKTRACKS message while the rest of the screen was still displaying the backtrack listing menu. I waited to see if it would clear and start importing but no. I then powered down and restarted and tried again but got the same thing. Lastly I thought maybe I exceeded the track limit and deleted some extras that were old and unused, tried again and got the same thing. Anyone else experience this? any suggested fixes. In researching the only suggestion I found for freezes was a factory reset. Is this my only option,and if I do that can I reload my saved presets from voicesupport 2? Finally, could this be firmware? The last time I connected my unit 2 days ago I got no message stating update was required. Does an update message pop up automatically once my unit is recognized? I realize that's kind of three seperate questions so hopefully this message makes sense. I just want to know why my LED screen is displaying weird when attempting to load backtracks and why the backtracks are not loading. Thanks everyone.

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    0 4
  • New
    sadieh
    Newcomer - Level 1
    2022-04-21

    I have the TC Helicon Ditto Mic Looper and the TC Helicon Duplicator pedal for vocals. Is there a way I can connect them and use both of them at the same time? 

    Thanks!

    0 8
    • sadieh
      PedroRodrigues Hi sadieh, thank you for your post, you can set up multiple TC HELICON pedals to allow the signal to flow through all the pedals on that chain, and the the TC Helicon Ditto Mic Looper and the TC Helicon Duplicator are not an exception. Please check the image below where you see a set up using the TC Helicon Ditto Mic Looper with a TC Helicon Harmony Singer, use the image below as a template and replace the TC Helicon Harmony Singer for the TC Helicon Duplicator and you will be good to go. Thank you
      • Apr 23
  • New
    danielburke19
    Newcomer - Level 1
    2022-04-20

    Hey there, is it possible to transfer presets in between a Voicelive Play and Play Acoustic voice processor, using Voice Support?

     

    Any support here would be appreciated!

    Daniel

    0 11
    • danielburke19
      PedroRodrigues Hi danielburke19, thank you for your post, please ponder that the vocal FX on these two units are the identical, but you will see some different presets available on the Play Acoustic due to the guitar Input. The VOICESUPPORT 2 is purely a presets management and firmware update software that will load presets dedicated to each unit reflecting the unit’s features. Thank you
      • Apr 20
  • New
    LEOGATO7
    Newcomer - Level 1
    2022-04-19

    WHEN PLAYING THE GUITAR IT GENERATES THE SOUND OF THE CHORD... BUT THIS SOUND IS SUDDENLY LOST AND SILENCES. I HAVE TRIED TO MODIFY SOME GUITAR EFFECT PARAMETER, IN SET UP I HAVE TRIED TO MODIFY SOMETHING AND I DO NOT GET RESULTS. ALSO, MY ACOUSTIC GUITAR HAS A FISHMAN BRAND PICKUP ATTACHED NEAR THE NECK, I HAVE CONNECTED THE GUITAR DIRECTLY TO THE FENDER TWIN BRAND AMP AND IT SOUNDS GOOD WITHOUT ANY PROBLEMS. PLEASE I NEED TO KNOW WHAT IS HAPPENING, I HAVE READ THE MANUAL COMPLETELY AND I CAN'T FIND THIS POSSIBLE CAUSE OF THE PROBLEM. TO FINALIZE, I BOUGHT THIS PEDAL VIA THOMMAN.COM AND IT ARRIVED AT MY HOUSE IN MEXICO WITHOUT ANY PACKING OR HAMMER PROBLEMS.
    THANK YOU

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    0 15
    • LEOGATO7
      NicJonesMT Hi Legato7
      Please click support at the top of the page and submit a technical support ticket.
      We can then advise you further on this.
      • Apr 19
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