Statistics

250,912 members
128,131 posts
  • edtullett
    Newcomer - Level 1
    2020-09-23

    Hey guys, I purchased a VoiceLive Touch 2 from you on eBay refurbished recently. It has the blue screen problem and is unusable. I managed to find the mac OS fix, but have tried it twice and it doesn't fix the problem. Please help, as I currently have a product I literally can't use!

    read more...
    1 479
    • edtullett
      Dale_M Hi Ed, can I suggest you follow the process in the KB below? Let us know if this works for you. https://musictribecommunity.powerappsportals.com/en-us/knowledgebase/article/3720
      • September 23, 2020
      • VoiceLive Touch 2 - Blue Screen, Fix not working
        edtullett yes this is exactly what I've tried a couple times, hasn't worked at all.
        • September 23, 2020
    • edtullett
      edtullett any ideas? If I can't fix this then I'm going to need to return the product.
      • September 24, 2020
    • edtullett
      Dale_M Hi Ed, you should try the above suggestion on a Windows Os machine as it may not work with a Mac.
      if after this you are still having issues, as you have acquired the unit refurbished from eBay you need to contact the reseller and request assistance on the unit to hopefully avoid any more trouble in this matter.
      • September 28, 2020
    • edtullett
      jape10 I have same problem...in case 3720 article is no any softeware file so where can I find it? Just Blue light on...
      • November 17, 2020
  • stansongman
    Newcomer - Level 1
    2020-09-21

    I use Gig Performer, which for the voicelive3 sends program changes for my presets.  I also run a MIDI file player in GP which provides the MIDI data to control the harmonies.  For each rackspace (song) in gig performer I send a PC to set the preset.  Often, the PC value is zero, because the first preset is my basic preset.  The harmonizer is set to the "Tight Voices" preset.

    The strange thing is that when I am switching songs in Gig Performer, sometimes the harmonizer in my basic preset is set to some kind of lower octave harmony, even though when I look in the voicelive3 settings the harmony preset is still showing Tight Voices.  If I change the preset to something else and then come back to Tight Voices, it resets to that setting correctly. Of course I can't do that in a live show, there's some kind of problem with moving to that preset.  Has anyone experienced anything like this?

    read more...
    0 50
    • stansongman
      PedroRodrigues Hi Stan Swiniarski have you tried to save your presets on VoiceSupport erase all your presets on the unit and load the presets back again to your unit?
      • September 22, 2020
      • Voicelive3 Extreme changing Harmony settings upon Program Change
        stansongman Great idea, I have not done that. I'll give that a try and see what happens.
        • 1
        • ·
        • September 22, 2020
    • stansongman
      stansongman So, I backed up my presets, reset the Voicelive3 to factory settings, restored my presets and the same thing happens. I also updated the unit to the latest firmware. As I'm changing songs in my set list, the VL3 will change as it's supposed to via PC messages. Many times it's PC 0, my basic setup. I'll start singing and even though the Harmony setting says "Tight Voices", it's set to a harmony preset which is a lower octave doubler. Very frustrating.
      • October 21, 2020
    • stansongman
      PedroRodrigues Hi Stan, please submit an assistance request via the link below so we can help you with more comprehensive tools. https://community.musictribe.com/pages/create-new-ticket?type=Technical%20Support
      • October 21, 2020
  • CJoelAcoustic
    Newcomer - Level 1
    2020-09-21

    My "on" footswitch for my Harmony Gxt pedal popped off at my show this past weekend. I'm not sure if there's a peice missing but I have the print and the button/switch. I tried to pop it back in but it just pops back out. I contacted support and hoping to hear back. Has this happened to anyone or does anyone know how to fix it? I tried searching online as well and couldn't find anything. Any help would be greatly appreciated. Thank you! I enclosed two pics to this as well. 

    read more...
    0 48
    • CJoelAcoustic
      WilliamR Hello Chris, This would need to be replaced by a service technician. Please click the support link above and create a service ticket and someone will contact you to help you out with this.
      • September 21, 2020
    • CJoelAcoustic
      CJoelAcoustic Thank you so much!
      • September 21, 2020
  • Jaybecerra
    Newcomer - Level 1
    2020-09-18

    Hi 

    I recently acquired a used Voicelive2 and as I am configuring presets and "steps" I noticed that when changing steps while singing, the reverb sound seems to stop. I'm using the same type of reverb and the same settings in a single preset, the "steps" only modify harmony settings. Is there a way to prevent this? I can't believe that this magnificent piece of equipment has this kind of downfall...

     

    read more...
    0 56
    • Jaybecerra
      PedroRodrigues Hi Sergei can you please confirm if you selected any pre-programmed style and also please confirm how is the Decay and Width are set, the stereo imaging of the Reverb effect.0% is mono, 100% is fully stereo.
      Please also confirm the LO COLOR / HI COLOR as these are preset-frequency filters inserted into the Reverb feedback that tailor the low and high frequency response and decay of the tails.
      I hope this helps
      • September 30, 2020
      • Voicelive 2 and reverb between steps
        Jaybecerra Hello Pedro, thanks for your reply and I'm sorry for my late late reply.
        I created the second step as a copy of the first while only changing the set key for harmonies (from G to F) so, the reverb has the exact same parameters...
        • 1
        • ·
        • Feb 24
  • bdbutler
    Newcomer - Level 1
    2020-09-18

    Hello!  I am a huge fan of the TCH voice processors, however, I am super frustrated with my VL Play.

    I have a Surface Book 2 with the Surface Book Dock.  It is all USB 3.0 based both on the Book and the Dock. At one point I was able to connect my VL Play to the Surface Book and Use Voice Support 2 to manage my presets.

    After a few major and minor windows updates, the surface book will not even see the VL Play. So of course, neither will Voice Support.

    With the Play connected I have checked Device manager and noted that there is a problem with a USB Port Reset error when it is plugged in.  I have tried the following:

    1. Disabled the errored item in Device Manager.
    2. Scanned for changes and re-installed.
    3. Checked the Sound Control panel to make sure the device is not disabled. (it doesn't show due to 1 and 2)
    4. I have tried restarting AND shutting down and powering back up.
    5. I have tried changing the order of connection with Voicesupport and the VL PLay.
    6. I have tried updating the drivers through device manager.
    7. I have tried updating the drivers through Windows Update.

    Is there anything I can do. I loved using Voicesupport to do mass management of my presets for setlists and backing up large numbers of presets.  I currently am unable to do that or do firmware upgrades.

    Thank you so much for your help

    Dan

    read more...
    0 70
  • payday0023
    Newcomer - Level 1
    2020-09-17

    I'm wondering if there's a way to adjust the (dry direct from the mic, post pre-amp) signal and the wet (effects) signal.  Can you turn the wet effects down to give the dry, clean mic signal more prominence, or vice versa?  As far as I can tell, when you turn an effect on, it's all wet and the knob adjusting the effect parameter turns up and down the intensity or character of the effect.

    Is this possible, and if not, can it be a feature request for the Perform V?

     

    read more...
    0 31
  • nkrcompany
    Newcomer - Level 1
    2020-09-16

    Voicelive2, Voicelive play have MIDI CC114 control message to bypass effects. I cannot find any information about bypass MIDI message in Voicelive 3 extreme manual. I've tried sending CC114 with 127 value but nothing happens. Can you help me, how should I bypass vocal effects using midi? Thank you in advance

    read more...
    0 149
    • nkrcompany
      PetGerbil Can you activate the Tuner from Midi ? That would bypass the Vocal effects.
      • September 17, 2020
      • Voicelive 3 Extreme bypass via Midi
        nkrcompany No, I can't because I don't know the midi CC of the tuner either. In the manual the midi cc list is too lightweight.
        • September 17, 2020
      • Voicelive 3 Extreme bypass via Midi
        PetGerbil Hmmm, The only other way I can think of is to maybe create a "Step" with all the fx off. Or,individually turn each effect off with seperate CC's. P.I.T.A either way. :/
        • September 17, 2020
  • payday0023
    Newcomer - Level 1
    2020-09-16

    I am wondering if this is possible and if not I would love to see this minor tweak made to the Perform V firmware update.

    In order to edit an effects parameter you hold down the desired effect, it begins blinking, and the LED lights around the wheel turn on allowing you to turn up or down the effect and scroll through the different styles of effects.  After a short while (maybe 5 seconds?) the wheel lights turn off, the effects pad stops blinking, and the effect is no longer editable.  Is it possible to disable the automatic turn off and make it so the effect remains editable until disengaged by the user?  Is it possible to hold the effect so that the lights around the scroll wheel remain on and will stay on until manually turned off?  

    If this is not possible, can this be a feature request?  Related: how do you submit a feature request to TC Helicon?

    read more...
    0 70
  • Dabrowski
    Newcomer - Level 1
    2020-09-16

    J’ai effectué une restauration du firmware de mon multi-effets TC-Helicon VoiceLive 3 (VL3X) pour que mon VL3X soit reconnu par mon DAW et  par VoiceSupport 2.

     

    J’ai tenté sans succès de mettre à jour le firmware à l'aide d'une clé USB et de VoiceSupport 2 

    J’ai redémarré VL3X avec une clé en FAT 32 contenant le fichier VoiceLive3 2.2.00 Build366.syx et le VL3X n’a pas pris en compte la mise à jour, il est resté en version 2.0.00 BUILD 311 

    Le fichier VoiceLive3 2.2.00 Build366.syx et/ou le VoiceSupport 2 ne me permettent pas de remettre à jour et faire fonctionner VL3X correctement avec mon DAW depuis la panne

     

    J’ai trouvé le fichier VoiceLive3 2.2.00 Build366.syx dans le dossier TC Helicon de mon ordinateur. L’application VoiceSupport 2 a été rechargée et installée plusieurs fois par précaution. Le fichier firmware a été rechargé et booté plusieurs fois sur VL3X.

     

    Merci de bien vouloir m’indiquer la procédure pour mettre à jour mon VL3X et lui rendre toutes ces fonctionnalités d’hier.

    crdt

    jd

    read more...
    0 84
    • Dabrowski
      Nigel67 I will get your e-mail address and set up a case for this as I have to send you a file that cannot be put on here.
      • September 16, 2020
      • Update impossible - multi-effets TC-Helicon VoiceLive 3 (VL3X)
        Nigel67 I have just seen the case that you submitted and will reply on that.
        • September 16, 2020
  • refrek
    Newcomer - Level 1
    2020-09-15

    I am wanting to use Voicelive 3 to have custom harmonies in some songs. 

    In one song (Am I Ever Gonna See Your Face Again), the harmony starts a 3rd above, then goes a 5th above, then a 6th above, before returning to 3rds above. I am using the step function to move through these chagnes without changing presets. 

    The problem I am having is that the key of the harmonies changes mid song. The key of the song is E, but when I go to the bridge of the song (on a B chord), the key of the harmonies changes to B. I have Natural Play turned off in the Setup (Global setting), but I can't find how to turn it off in the preset.

    I think the natural play is causing the change of key mid song, but I can't stop it from doing this. Can anyone help me?

    Thanks

     

    read more...
    0 41
    • refrek
      Nigel67 Hi, a colleague has mentioned that they think it is the MODE V1-4 settings within each preset that needs to be switched OFF. The default setting of MODE V1 is NATPLAY, and they think that is the reason why you are getting the change of key. Please let me know the outcome of changing this setting.
      • September 15, 2020
      • I want to disable NaturalPlay
        refrek Thanks Nigel. I actually see 5 settings in the Mode section (Natplay, Scale, Shift, Pedal and Fixed). I have Scale selected as I am using a custom scale inputted via the Map In Note option further down the Harmonies block. So yeh, NatPlay is not on. I checked after reading your suggestion. Any other ideas?
        • 1
        • ·
        • September 15, 2020
    • refrek
      refrek I think I've figured out my problem. I changed all the non scale tones in each custom scale to 'No Change', and that got rid of the warbling. It also seemed to clear up the key changing issue too.

      The Voicelive 3 is a fantastic unit, does so much, but the manual has to be the least informative manual I've ever read. It's like a sales pitch, doesn't actually go in depth into much at all.
      • September 16, 2020
Go to page