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  • HarmoniousMonk
    Newcomer - Level 1
    2020-08-24

    After connecting VoiceLive Rack to laptop (running Windows 10, updated) via USB, Ableton Live 10.1.18 does not recognize VoiceLive Rack (Options > Preferences > Audio).  VoiceLive Rack does not show up in either Asio options or in MME/Direct X options.

    Is anybody out there using VoiceLive Rack via USB with Ableton? 

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    0 86
    • HarmoniousMonk
      Nigel67 Hi, have you installed the ASIO4ALL driver?
      • August 24, 2020
    • HarmoniousMonk
      HarmoniousMonk Current system reads ASIO drivers for Focusrite Scarlett and for native Realtek audio. Are you suggesting ASIO4ALL might work where current ASIO drivers do not?
      • August 25, 2020
      • Ableton Live is not recognizing VoiceLive Rack
        Nigel67 Yes, it is possible as they may be drivers specific to those units. If you go to http://www.asio4all.org/ and download and install version 2.14
        • August 25, 2020
  • miffmole
    Newcomer - Level 1
    2020-08-23

    Does anyone have a realistic date when VL3X will be available for purchase again via Musician's Friend, Sweetwater, etc?

    It's been on backorder since June 2020.  Musician's Friend posts a "Expected to Ship" date, but it changes almost daily. Every time the expected date comes near, they'll change it to later...

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    0 55
    • miffmole
      TCH-Rob There have been serious manufacturing delays due to Covid-19, and unfortunately it's very difficult for us to predict when they'll be widely available again :(
      • August 25, 2020
    • miffmole
      miffmole Thank you for your reply, Robert.
      • August 25, 2020
    • miffmole
      miffmole I did find a new one at Alto Music in NY via eBay.
      • August 30, 2020
  • BenPearce
    Contributor - Level 2
    2020-08-18

    I have my Voice live 3 plugged into my computer via USB. I have Ableton open with the VoiceLive 3 set to both the input and output device in Ableton preferences. I have tried all the different USB input/output settings on my VL3 and the USB volume is turned up in the VL3 mixer. My computer is recieving audio from the VL3, but I am unable to hear the computers audio through the VL3.

    Any ideas of what I might be doing wrong?

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    0 399
    • BenPearce
      PedroRodrigues Hi Ben I’m sorry in advance for the extensive reply but I think is best for your to have the full picture of your unit when it comes to interface with a computer and to be honest I think that matter is more a routing issue on your DAW .Please be aware that the USB audio in VoiceLive 3 only supports 2 channels, this means you unfortunately cannot do crazy multitracking with simultaneous separated auxiliary, backing track, stereo vocal, and stereo guitar channels. But we have included multiple modes for different uses to make the most of these 2 channels.
      There are three different input modes for VoiceLive 3 to receive USB audio from your computer, which are selectable in the Setup menu on the Input tab under the USB Mode parameter:
      STEREO USB audio from your computer is received with its panning intact, as a stereo signal. Incoming USB audio competes with the backing track player (Extreme only), and levels can be edited in the VoiceLive 3's "Mix" menu. USB output back to your computer is locked to a full stereo mix (wet vocals and wet guitar together)
      DAW TRACKING Incoming USB audio is stereo and one-way, as in VoiceLive 3 does not return the USB audio coming from your computer back into the computer
      DAW INSERT For applying VoiceLive 3's effects to dry audio from your computer. USB audio received from your computer is expected to be panned - audio panned left will go through VoiceLive 3s vocal path, and audio panned right will go through VoiceLive 3s instrument path
      There are also a couple output modes for how your VoiceLive 3 sends its audio (your vocal and guitar signals) into your computer, which are selectable in the Setup menu on the Output tab under the USB Output Mode parameter:
      STEREO USB audio output to your computer is a stereo mix of wet vocals and wet guitar
      SAME AS XLR The two left and right USB audio channels (1 and 2 respectively) sending to your computer mimic the two main XLR outputs from the VoiceLive 3
      DRY VOX L / GUITAR R Mono dry vocals are sent to your computer on channel 1, and mono dry guitar is sent to your computer on channel 2
      If you want to essentially use your VoiceLive 3 as a USB hardware plugin with your DAW, we recommend using the DAW INSERT input mode and the SAME AS XLR output mode, with the XLR Output Mode set to Dual Mono.
      With this setup, audio from your DAW panned left will be fed through VoiceLive 3s vocal path and back out wet in mono to channel 1, and audio from your DAW panned right will be fed through VoiceLive 3s guitar path and back out wet in mono to channel 2.
      • August 19, 2020
    • BenPearce
      BenPearce Thanks for your response Pedro. I have read the above documentation on VL3's USB modes, and I have tried switching through them. I don't think the issue is with routing in my DAW, because when I switch Ableton's output device to my normal audio interface I hear the output audio as expected.
      • August 19, 2020
      • Can't hear USB Audio Input on the Head Phone Output - Voice Live 3
        PedroRodrigues Hi Ben, that is exactly what I mean the routing of your DAW when operating with the VL3 as a audio interface, please have into consideration that when you do use it it has the limitation stated above
        • August 19, 2020
      • Can't hear USB Audio Input on the Head Phone Output - Voice Live 3
        BenPearce But on "Stereo USB" and "DAW Tracking" input mode the DAW's output should be routed through the VL3 headphone output, right?
        • 1
        • ·
        • August 19, 2020
      • Can't hear USB Audio Input on the Head Phone Output - Voice Live 3
        PedroRodrigues Hi Ben Pearce Please go to the Main Mix Menu and please confirm how you have set up the Headphones Mix
        • August 20, 2020
  • Ericr1488
    Newcomer - Level 1
    2020-08-15

    I'll check the power going into it I'm getting 12 V it's just it will not cut on

    0 45
    • Ericr1488
      RexBeckett I think you should open a Care ticket for this problem. At the top of this page, click Support -> Care -> Create a Care Ticket and select Type: Service Request. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • August 16, 2020
  • DavidStewart
    Contributor - Level 2
    2020-08-06

    I just spent an hour tracking down a problem with the VL3X, and found the solution only by accident.

    I was getting distortion of the guitar beyond any distortion effect, overlaying the effected sound of the guitar. I was also not getting the full signal strength and the stereo feed (which I found listening to the Amazing Grace recorded track). The distortion is caused by having the headphone plug of the TC-Helicon combo guitar-headphone cable inserted all the way into the jack. For some reason, inserting this all the way in causes this distortion, as well as a loss of part of the signal that should be going to the headphones. Pull the plug out slightly and you'll suddenly hear it clear up and the distortion disappear.

    This seems to be a problem only with the TC-H combo cable. I've tried two other headphone plugs inserted all the way into the jack, and with neither of those headphones was there any problem. The distortion only appeared (and signal was only lost) if I was using the TC-H combo cable with the plug fully inserted. I had to pull that plug out slightly to clear it up. Unfortunately, it didn't seem that secure in the jack then. But I guess it will stay.

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    0 89
    • DavidStewart
      NicJonesMT Hi David, Sorry for the delay in getting back to you.
      Based on your post, sounds like there is a faulty connection on the cable which is why you need to pull it slightly out.

      How long ago did you purchase the device and has this issue always occurred or only recently developed?
      • August 10, 2020
      • Fault with VL3X combo guitar-headphone cable causing distortion
        DavidStewart I got the cable with the device I bought from TCH last month (bought a refurb from TCH's store on eBay). So it happened first time I plugged the cable in. I guess that's the same as "always."
        • August 10, 2020
      • Fault with VL3X combo guitar-headphone cable causing distortion
        NicJonesMT Cheers David.
        Can you please open a Technical support case and we will be able to get this resolved for you.
        Press support at the top and this will take you to the webform to open a case.
        • August 11, 2020
  • zachdighans
    Newcomer - Level 1
    2020-08-05

    Hello all,

     

    I wanted to inquire about an issue I am having with my vocal pedal... I seem to have the right power supply for it (the 12 V 400 mA) and the pedal lights up indicating that it is on... although there is no output from the pedal, and turning the mic gain knob on the left of the pedal does nothing to increase volume. This is especially noticeable when I got to record vocals via my DAW using the pedal. Could this be a power supply issue or an issue within the pedal itself? If anyone has any tips or maybe a way to use the product number to have it sent and fixed/checked out that would be so helpful. 

    thanks so much,

    Zach 

     

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    0 187
    • zachdighans
      WilliamR Hello, Sometimes issues like this can be cleared up with a firmware update. Make sure when you run the voice support 2 software that there are no web browsers open while you are running voice support 2 as it tends to interfere with the detection of the device.



      1. Download and install VoiceSupport2 software from here.



      https://www.tc-helicon.com/Categories/Tchelicon/Vocal/Apps/VOICESUPPORT-2/p/P0CMP/Downloads#googtrans(en|en)



      2. Connect the device to PC / Mac with USB and turn on the power.



      3. Start VoiceSupport2.



      4.VoiceSupport2 recognizes the device, and if there is the latest update, an update mark will be added to the device image.



      5. Select Update in the upper tab, click the latest firmware and try the update.
      • August 6, 2020
  • Arni
    Newcomer - Level 1
    2020-08-04

    Wondering if these do the exactly the same thing.

    I am looking for a device to add a professional touch to my live show. Basically I am after the "tone" feature and some reverb, don't really need anything to fancy. But the cheapest option for me here in Iceland (Mic Mechanic) is costing about 300$. For that price I can get a VoiceSolo used, and I feel that is a lot better value for the money. 

    I was also looking at the Harmony Singer 2 (same price as Mic Mechanic). Or even looking to buy an acoustic guitar/voice amp thas has built in reverb for the vocals. But with this option I think I would be missing out on the "Tone" feature.

    Very confused with all the options! Does anyone have any tips?

    Any and all info would be greatly appreciated!

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    0 69
    • Arni
      kiskadar69 I’m not a big fan of the TONE button these days. The Shape function (= EQ) is very good, but the cheaper TC-Helicon devices always turn on the compressor as well, which easily causes feedback in a noisy situation. In the chain I use a TC-Helicon VoiceTone T1 with the Comp/De-ess completely off and then connect my second vocal effect with the TONE button off.
      • August 5, 2020
  • raulfamador
    Newcomer - Level 1
    2020-08-04

    i just bought a used voicelive 3...could somebody tell or show me where I could update the firmware of the unit?...thanks a lot

    0 61
    • raulfamador
      WilliamR 1. Download and install VoiceSupport2 software from here.



      https://www.tc-helicon.com/Categories/Tchelicon/Vocal/Apps/VOICESUPPORT-2/p/P0CMP/Downloads#googtrans(en|en)



      2. Connect the device to PC / Mac with USB and turn on the power.



      3. Start VoiceSupport2.



      4.VoiceSupport2 recognizes the device, and if there is the latest update, an update mark will be added to the device image.



      5. Select Update in the upper tab, click the latest firmware and try the update.
      • August 4, 2020
  • banjo123
    Newcomer - Level 1
    2020-08-03

    I have no power to my voicelive 3 extreme, ive tried new power supply but the screen doesnt power up, when i test supply it has power to the transforma then no power to the voicelive box

    there is just a beep beep on my tester

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    0 51
    • banjo123
      Nigel67 Hi banjo123. This does sound like a internal hardware fault, in which case you will need to go to the support tab at the top of the page and submit a support ticket. However, can you see if your unit will go into maintenance mode to start with. If not, then it is the ticket I am afraid. can I confirm that nothing lights up at all on the screen? When you say that you have tested the power supply, can you confirm that there are 12 volts on the power connector that plugs into the voicelive?
      Turn off your VL3X.
      ► Unplug headphones (if attached)
      ► Using a toothpick or a small wire (we recommend a straightened paper clip), press the
      button that is inside the Headphone jack. The
      button is small and at the very end of the inside of the jack. You don’t need to use much
      force – so please be gentle. You will feel a
      small click when the button presses.
      ► With the button held down, press the power
      switch on your VL3X.
      ► Wait until you see the System Maintenance
      Screen. You should see the System Maintenance
      screen immediately.
      • August 4, 2020
  • Kantek
    Contributor - Level 1
    2020-08-02

     

    1>presets # 69, 114, 124, 125, 208, 258 are mute ????, any info about that?

    0 54
    • Kantek
      DavidStewart There are a few presets that use the Talkbox effect or other computer voice effects. They do not give any sound unless you're playing.
      • August 5, 2020
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