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267,754 members
147,251 posts
  • New
    Warrioremg
    Newcomer - Level 1
    2021-09-29

    Hello, I've bought used Delay FB mini 1 and it doesn't have a dry signal. I've tried to switch kill dry by using Toneprint (version 4.4.18 for PC) templates, but it did nothing. Any suggestions?

    0 28
    • Warrioremg
      PedroRodrigues Hi Warrioremg,Please consider that the FX Level pot on your pedal is an analogue pot that mixes the wet signal with the dry after the wet signal has been converted back to analogue. With that in mind we can't do any clever digital trickery to the wet signal like turn it all the way up or all the way down when you are using the loop mode, because the pot is analogue. Because the looper is 100% wet and has no dry signal, this means that the FX level pot controls the overall output of the entire signal therefore not providing a dry signal.
      • October 3, 2021
  • New
    Sassy1Nabors
    Newcomer - Level 1
    2021-09-26

    I am using a G-System , Plethora x5 and a Riverside via midi and it wont work.A conflick with the Riverside and the X5 CC 102 cuts off the riverside. I fixed that with the riverside by cutting off the CC midi in.I cant cut off midi patch change off on the X5 and a full second changging boards is not an option.The g system is fantastic but for a main controler send the same data to ever external device.Something has to give.Im sure everyone with a g system would like to see it be able to use more than one midi chanel or X5 with a program change on/off.

    read more...
    0 27
    • Sassy1Nabors
      PedroRodrigues Hi, Sassy1Nabors please consider that to set up the G-SYSTEM and the Plethora X5 you must use a specifically-designed Y-Cable, for the G-System and Plethora X5 to communicate via MIDI Sysex messages.
      With the Y-cable installed, the G-System will still be able to talk to the Plethora X5 and separates the message traffic between the G-System and the Plethora X5 from the traffic between the G-System and any other unit. Thank you
      • September 27, 2021
    • Sassy1Nabors
      Sassy1Nabors I have that cable witch end goes where ?
      • September 27, 2021
    • Sassy1Nabors
      Sassy1Nabors Well i tried that cable . Same problem .
      • September 27, 2021
      • MIDI a problem !
        PedroRodrigues Hi Sassy1Nabors, please confirm that your Y cable as the same specifications as the one posted above. Nevertheless if that is the case please submit an assistance request directly to our Tech Support by hitting support on the top of the page. Thank you
        • September 28, 2021
    • Sassy1Nabors
      Sassy1Nabors I got the cable from TC.If I turn the patch change off on the G-system it wont control the strymon so i keep it on but the plethora changes boards with a 1 second gap it needs a (patch change on/off) .I want to control the X5 with CC# messages only. Adding the (patch change on/off) would be a good additive to the next update.
      • September 28, 2021
    • Sassy1Nabors
      Sassy1Nabors I found a solution! MIDI patch change messages go from 1-128 on the X5 so I went to bank 26-1 on the G-system witch is out of range for the X5. I have banks 26-39 on G-system and the Riverside has 300 patches so should not be a problem. Thanks for your help.
      • September 28, 2021
  • New
    JamesMatheson
    Newcomer - Level 1
    2021-09-24

    HALL OF FAME 2X4 REVERB: I know how to use the Tone Print Editor to create and save my own Tone Prints, but how do I assign my Tone Prints to the 4 FOOT SWITCH PRESETS?

    0 34
    • JamesMatheson
      WilliamR
      • September 24, 2021
    • JamesMatheson
      TC-Mike there are 2 ways to store toneprints to any of the 8 available preset bank locations:

      - use the type selector to select any of the 6 stored TonePrints on the pedal and then press and hold any of the current 4 memory location to overwrite preset with selected stored tonePint

      -while connected to the TonePrint app, you can also directly store the current TonePrint you are working on directly to any memory location by pressing and holding one of the 4 presets FS (this will overwrite the existing preset ) -> so no need to store to TonePrint slot first
      • September 27, 2021
  • New
    ARSRepair22520
    Newcomer - Level 1
    2021-09-21

    Main board for Finalizer 96k needed + part number would be appreciated as well, thank you!

    0 11
    • ARSRepair22520
      Nigel67 Hi ARSRepair22520. Please submit a spares ticket and a colleague will get back to you with pricing and availability. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Spare Parts tab and submit a ticket. Many thanks
      • September 21, 2021
      • TC Electronic Finalizer 96K
        ARSRepair22520 Hi Nigel, I submitted a spare parts ticket (CAS-489059-D0N9L6) a week ago and still haven't heard back, is there another route that can be taken to receive a quicker response? Thank you.
        • September 29, 2021
  • New
    DsMiddleton
    Newcomer - Level 1
    2021-09-19

    Anyone having this problem?

    It is occuring whenever I try to import my song template for mixing. there are about 5 instances of DVR250...but it just crashes instantly.

    IMac 2017, 64 gig ram...

    0 26
    • DsMiddleton
      PedroRodrigues Hi DsMiddleton, thank you for your post, please confirm that you have installed the 2.0.02 version present on the link below:
      https://www.tcelectronic.com/tcelectronic/product?modelCode=P0DCR
      You will also need the iLok License Manager to be installed on your computer, but you are not required to create an iLok account or activate any license as this will only be required if you have the Native version, so we can deposit the license.
      • September 20, 2021
  • New
    nilsw63
    Newcomer - Level 1
    2021-09-15

    Are there by any chance , some multac units for the m5000 series still in existence?

    0 4
    • nilsw63
      PedroRodrigues Hi nilsw63, unfortunately we do not have them anymore, the only solution now will be to cannibalize M5000 units for parts. Thank you
      • September 19, 2021
  • New
    Jmwilkins
    Newcomer - Level 1
    2021-09-14

    Hi, is there any way to identify what TonePrints are downloaded into spots 1-3 of my flashback2 and hall of fame2? Thank you.

    0 11
    • Jmwilkins
      WilliamR Hello, William from music tribe here. Regretfully, once the tone print is transferred to your device, there isn't a way to Identify the specific tone print from the pedal itself.
      • September 14, 2021
  • New
    nicotina74
    Newcomer - Level 1
    2021-09-09

    hi, I can't connect my viscous vibe to the pc (Windows 10 Pro) either via usb or via bluetooth. Even with the application on the phone (android 9) I cannot connect to the pedal. What can I do to try to fix the problem?
    Thanks
    Nicola

    0 14
    • nicotina74
      ChrisEdwards1 Hi nicotina74, when connecting the device to your PC does it show within Device Manager and the settings section of the Toneprint Editor? If it does not show in these locations could you please try a different USB cable?

      Does beaming from the mobile app work fine?
      • September 10, 2021
    • nicotina74
      nicotina74 Hi ChrisEdwards1, in the pc it is only detected as a bluetooth device but not as a usb device. It is not detected in the setting section of the tone print editor. I tried 3 usb cables but the result doesn't change.. I don't have the original usb cable supplied. Transmitting a preset from the app to the pedal with the guitar pickup works. Should I buy 1 suitable usb cable? If so, which one? Thanks
      nicola
      • September 19, 2021
  • New
    remork
    Newcomer - Level 1
    2021-09-06

    hi there

    having the same issue as Shamusotoole, where s/he states:

    "I bought a Flashback 2 with the aim of mono input, external tap, and stereo out." and ends up frustrated.

    i was looking for:

    mono in, dry+quarter notes out in one amp, dry+dotted eights in the other.

    this is perfectly possible with nothing plugged into the R input. it is also perfectly possible with a splitter cable, sending the exact same signal to L and R inputs. until you enable external tap in the editor, that is.

    since this is clearly a dual delayline equipped pedal, that can do mono to stereo or stereo to stereo just fine, i find it hard to wrap my head around the reason why enabling the ring on one of the inputs to accept pulses would cause the stereo spread of the outputs to be summed to mono. if it can do mono to stereo with nothing plugged in the R input, hopefully this is a software matter? where it can be programmed to do that very same thing, only while listening for taps on the ring?

    i found myself eyeballing the Nux duotime. while that doesn't have external tap tempo (want to control time from a  Boss ES-5), i prefer its dedicated tap tempo switch over holding down the switch on the flashback. but i think it sounds a little flatter than the flashback, and buying another delay pedal that almost does what i want is getting old. (looking at you, Nemesis.)

    but seriously, there has to be a reason for Nux to make these - me and Shamusotoole can't be the only one looking for this functionality? and the Flashback 2 comes soooooo darn close..

    seriously, a firmware upgrade that provides this would make this pedal the single best thing since sliced bread. smallest form factor (pedalboard real estate matters!), and an offering that no other manufacturer has provided, with a superb sound.

    please? pretty please? :)

     

     

     

     

     

     

    read more...
    0 18
    • remork
      PedroRodrigues Hi, remork please follow the link below to access the guide and all the tools you require to update your unit.
      https://wsi.li/dl/qPJ7Lq3gRzheaGg98/
      Thank you
      • September 7, 2021
    • remork
      remork

      thank you Pedro. you got my hopes up for a minute :) but i'm quite sure my Flashback 2 is already running the 2019 #1.2.00 firmware, since i already have the internal tap tempo working, which was new to that firmware update. and while the 'new' internal tap tempo mode for the linked firmware retains full stereo as advertised, what i'm asking for is for the EXTERNAL tap tempo to retain the stereo image. which this firmware does not do. but i'll doublecheck the firmware next time, just to be sure.

      • September 8, 2021
  • New
    leond
    Newcomer - Level 1
    2021-09-01

    I need a black plastic knob for my Plethora X5.  I created a Parts Care Ticket on 8/25/21.  As of today, one week later, I have not received a response.

    What is the best way to receive a response and/or be able to purchase a new knob for my Plethora X5?

    read more...
    0 14
    • leond
      Nigel67 Hi leond. I am sorry about the delay in our spares team getting back to you. Can you advise me the case number and I will look into it for you. many thanks
      • September 1, 2021
      • No Reply to Customer Care Part Request
        Nigel67 I have found your case, CAS-482179-H1F6W8. It is near the top of the queue, should be answered today or tomorrow. Again, apologies for the delay.
        • September 2, 2021
      • No Reply to Customer Care Part Request
        leond Thank you. I did hear back regarding ordering the part and it has been ordered.
        • 1
        • ·
        • September 4, 2021
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