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  • New
    Mircode1
    Newcomer - Level 1
    2021-01-22
    Can't regist my product | Multi-Effects Processors

    Hi,

    I bought my Voicelivetouch2 in 2016, never register it. I tried on the platform but I can't.

    This is the invoice 


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    • Mircode1
      Dale_M Hi Mircode can you give me your name and email? I will see if I can help you manually.
      • Jan 22
    • Mircode1
      Mircode1 [email protected] Biancavilla Mirella, but I bought also some instruments with my company (Behringer Neutron and I had the same problem, someone registered for me).
      • Mon at 12:22 AM
    • Mircode1
      Dale_M I have sent you an email and resolved this (please check your inbox/junk) also if you have any more to register please reply.
      • Mon at 1:22 AM
  • New
    Innoceny
    Newcomer - Level 1
    2021-01-21
    TC Helicon Voicelive 2 not powering on | Multi-Effects Processors

    I plug it in and press the power button and nothing happens. The screen doesn't light up, nothing.

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    • Innoceny
      DavidKnighton Hello Innoceny,
      Double check you're using the correct power cable that was supplied with your unit. Beyond that, sounds like your device may need service. Click the SUPPORT tab at the top of the page, scroll to the bottom and click SERVICE REQUEST to initiate a ticket.
      • Jan 21
  • New
    KerryKnuth
    Newcomer - Level 1
    2021-01-13
    voice live play acoustic | Multi-Effects Processors

    Is there any chance that the voice live play product could be upgraded to be able to store loops? That would be a great feature!!

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  • New
    Arni
    Newcomer - Level 1
    2020-12-04
    Voicelive Acoustic - Headphone Output | Multi-Effects Processors

    Hello, I was wondering if you could use the headphone port as your main out put? So Use a cable from the headphone output to your recoring device, amp, or in my case looper. Is there any reason this would not work? will the quality be worse?

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    • Arni
      DavidKnighton Hello Arni Olafsson,
      In theory, this 'could' work, however you have to bear in mind the headphone port is a stereo output, not a mono output. If you were to plug it into a mono input on your looper, it might sound funny. Also, headphone outputs are designed to see a specific impedance load on them. Plugging them into an instrument input may have some drawbacks. Realistically, you should be using the dedicated output of your device instead of the headphone output. Simply put, it's called a headphone output because it's designed for headphones.
      • December 4, 2020
  • New
    Dragonfly1
    Newcomer - Level 1
    2020-11-29
    Voicelive 3 - Very noisy when using it in front of an amp. | Multi-Effects Processors

    I've been using my acoustic with my VL3 into a PA.  I decided to try using my strat with the VL3 into my Fender DR, but the unit creates a loud, high-frequency hiss even with the amps and cabinet simulations turned off.  It doesn't matter what else I adjust, it creates a constant hiss.  It's not as loud with my solid state amp, but still very noticeable.

    Anybody experience such noise issues?

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    • Dragonfly1
      PedroRodrigues Hi Nick, please be aware that the VL3 was designed to be connected directly to a Mixing desk or to a PA as you mentioned. When you use the output connecting Guitar TRUH the output signal does not transport any of the effects via 1/4“ TRS phone jack.
      • November 30, 2020
  • New
    HitPit01
    Newcomer - Level 1
    2020-11-14
    User manual German VoiceLive | Multi-Effects Processors

    Hello, could someone please provide me an German Bedienungsanleitung pdf for my VoiceLive. I couldn't find it on official sites! There is only availability from VoiceLive 2 on? Thank you in advance. Best regards Peter

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    • HitPit01
      ChrisEdwards1 Hi Peter, unfortunately, there is not a German translated manual available for the VoiceLive, however, I have included a copy of the manual for you in the following link in the hopes this may be of some help. https://we.tl/t-diNOrDCRWd
      • November 17, 2020
  • AlanCraigie
    Contributor - Level 2
    2020-10-26
    VL3X will not switch presets when midi command is sent from Reaper Daw. | Multi-Effects Processors

    The midi light comes on showing that the vl3x is receiving but the program number I am trying to switch to comes up for a fraction of a second (or sometimes not at all) and quickly returns to preset #1.

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  • drdave
    Newcomer - Level 1
    2020-10-16
    UNRESOLVED ISSUE PLAY ACOUSTIC FIRMWARE | Multi-Effects Processors

    CAS-145533-S7H8G6 

    Haven't heard any reply to my issue with TC Helicon Play Acoustic. After firmware update, 90% of Vocal effects disappear- for good! They return after factory reset, but then I can't get new udate that allows guitar effectes to be stored on individual presets instead of globally. Any suggestions? Anyone?? Ferris???

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    • 1 Replies
      Oldest
    • drdave
      Nigel67 Hi David, I just checked your case. My colleague replied to you on the 13th October. Please could you check your SPAM box as the reply may have been put in there. I will send a message to them and ask for the e-mail to be resent.
      • October 18, 2020
  • MichaelLapp
    Newcomer - Level 1
    2020-10-15
    Turn off guitar effects | Multi-Effects Processors

    I know this was covered somewhere, I just can't find it.  I am using a Line Six Helix with my TC Helicon Voice Lice Touch 2.  I don't think I want any other effects running at the same time.  Can someone please clear this up for me. Thank you

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    • MichaelLapp
      PedroRodrigues Hi Michael to be able to help you in more detail can you please state how you wish to have both unit integrating with each other ? When it comes to the VOICE LIVE TOUCH 2 you can use the Guitar THRU to output the exact same signal you have are inputting on the unit with no effects. preset
      • October 15, 2020
  • EricRyan
    Contributor - Level 2
    2020-10-13
    Need direct link to VL3X latest firmware (366?) update | Multi-Effects Processors

    Direct link to VL3X latest firmware update (366?) please - I have no internet on my computer and must transfer the file from my phone to computer, then transfer it to new mini hd drive, then put drive into VL3X. Brand new unit sat in box, dry, cool environment unused for years due to long drawn out family tragedy. Now getting blue screen of doom. Starting from scratch with new HD drive

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    • 1 Replies
      Oldest
    • EricRyan
      leah Hello @EricRyan ,

      We'd love to help! Please submit a Care Ticket by clicking the Support link at the top of this page. Scroll to the bottom of the page and click Technical Support to get started.

      Thanks!
      • October 13, 2020
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