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126,754 posts
  • New
    JohannesPla
    Newcomer - Level 1
    2021-01-06

    Dear TC Electronic Team, 

    I' recently bought the clarity m stereo and I really like it so far. Nevertheless the spectrum analyzer is too compressed in my opinion. For me, the spectrum is the the most important tool in production/mixing phase. Is there any consideration for an future update on "optional" expanding of the analyzer? This would definetely fulfill my dream and I believe a lot of users or potential buyers would love this feature. Otherwise I'm gonna have to consider if I really need this device on long term. 

    Also a tilt setting for the spectrum analyzer and an optional RMS and crest factor readout would be amazing! 

    Best wishes Johannes 

    read more...
    0 61
    • JohannesPla
      PedroRodrigues Hi Johannes, please be aware that any updates on the unit and the respective plug in is present on the products page that you can access by following the link below: https://www.tcelectronic.com/tcelectronic/product?modelCode=P0DC8. Please also consider that regarding the RTA, this tool allows a individual band zoom that allows you to pinpoint exact frequencies allowing any frequencies to be easily identified and adjusted, I understand its not a full screen or even a more expanded view but still allows a detail working environment. In Regard to RMS and crest factor please consider that the Clarity M is a Loudness Meter and offers the most used Loudness meters, therefor when it comes to the RMS meters and the crest factor, these are based respectively on PEAK meters and RMS meters and are effectively outside the operating scope of the Clarity M, that is exclusively a Loudness Meter. Thank you
      • Jan 7
  • New
    Estebanmerlin
    Newcomer - Level 1
    2020-12-07

    Hello my Logic Pro X doesnt want to open because of Clarity M when I open it since I did the Big Sur update.
    All the other plugins are fine, this is the only plugin which doesn't work.
    I need to desintall it for Logic Pro X to open.
    Can you help ?

    Thanks 

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    1 327
    • Estebanmerlin
      KyleJohnson Hi Esteban, Kyle here with Music Tribe. First, make sure your Clarity M Plugin and Firmware are both fully updated. If you are still having issues, please contact us by submitting a Technical Support ticket through the Support link at the top of the page.
      • December 7, 2020
    • Estebanmerlin
      Oldman Привет! Столкнулся с такой же проблемой, в как точно описано все (https://community.musictribe.com/discussions?category_id=52&subcat_id=248&subsubcat_id=367). Не могу найти решение. Если оно уже есть, пожалуйста, сообщите, что делать? PS: Apple Apple Mac Pro (2013 2013 года), OS Big Sur.
      • Jan 2
      • Clarity M - Mac OS Big Sur
        KyleJohnson Hi Aleksei, please make sure that USB mode is set to "Plug in". Then please also confirm that you have updated your firmware and the plugin software to the most recent versions. If you are still experiencing problems please submit a case through the support link at the top of the page.
        • Jan 4
      • Clarity M - Mac OS Big Sur
        Oldman Hello Kyle!

        Unfortunately, the problem with the plugin was not solved (although almost 2 weeks were devoted to correspondence with technical support)... Plugin Clarity M still crushed Logic Pro 10.6.1. Again, if disabled and disconnected device Clarity M USB active as plug-in Clarity M in the project, the plugin does not allow to load the project and Logic Pro crashed. Mac Pro 2013 macOS Big Sur workstation. Before switching to the new OS, there were no problems with working via USB Mode: Plug-in. On the MacBook Pro 2019 Intel there are no problems and everything works fine (connect via USB-C HUB 3.0).

        And one more detail: the clarity_m_v2_0_1_mac.dmg installer does not deliver *. component,*. v stand *. vst3 files in their own directories.

        If someone on the forum faced such a problem, tell me in what direction to look for a solution?
        • Jan 14
      • Clarity M - Mac OS Big Sur
        Estebanmerlin Same problem !
        Can you please do something about it ??
        • Jan 29
    • Estebanmerlin
      Estebanmerlin Still nothing guys ?
      • Jan 29
      • Clarity M - Mac OS Big Sur
        KyleJohnson Hello, we have tested the Clarity M on multiple Big Sur machines without issue, so it is not an incompatibility problem. I have one sitting on my desk, right now, working with Big Sur on an iMac. If you are having issues, please submit a technical support ticket through the Support link at the top of the page. Always make sure you are on the latest firmware and plugin versions, and make sure you are connecting directly to a USB port on the computer, bypassing any hubs for best results.
        • Jan 29
    • Estebanmerlin
      syntaction Hello there!

      Unfortunately I have the same issue like the thread starter. Since MacOS Big Sur and Logic Pro 10.6 the Clarity-M Plugin crashes the DAW even on startup.

      My configuration is:
      Clarity-M Plugin: v2.0.1
      Clarity-M Firmware: v2.0.3
      Direct USB Connection
      USB Mode set to Plugin
      macOS Big Sur 11.2.1
      Intel Mac (i7, Late 2015, 32GB RAM)
      Logic Pro 10.6.1

      I noticed the following things when I tried to fix the problem (for example by reinstalling the Plugin etc.)

      - Crash also happens if Clarity-M is switched off, so the Plugin itself crashes. If you clear the AU Cache it also crashes when Logic tries to rescan the Plugin

      - If you reinstall the Plugin again it sometimes works again in the DAW but as soon you reboot your machine completely it crashes again

      - The VST2 Version of the Plugin seems to work (VST2 Host, so maybe a Logic/AU exclusive Problem?)

      - The Plugin has to be part of a project you open when you start logic to make it crash

      I really hope this helps you to reproduce the error and update the AU Plugin. I really love to use the device via Plugin because that saves me a complicated audio route and on my mobile setup it's also much more flexible via plugin.

      The setup worked by the way on the same computer with the same plugin environment on the previous macOS & Logic Pro version, so Big Sur or Logic 10.6 was the issue here I guess.

      When reinstalling the Plugin I also tried to remove it entirely first and cleaned the AU Cache, so there should not be an issue with maybe old or corrupted drivers (or better plugin files) here. It only does not crash Logic with a lot of luck then.


      - Chris


      PS: While I'm here I also have a little feature request: It would be really cool if you could integrate Clarity-M Support via Plugin Like Connection to the tc electronic Finalizer Software. Would really be a handy addition! :)
      • Feb 17
      • Clarity M - Mac OS Big Sur
        KyleJohnson Hello, Thank you for this report Chris. Can you please submit all of this information as a Technical Support case through the Support link at the top of the page?
        • 1
        • ·
        • Feb 17
      • Clarity M - Mac OS Big Sur
        syntaction Thank you for the fast reply, Kyle! No problem, I will submit the infos via the Support system.
        • Feb 17
    • Estebanmerlin
      jansolo Hello, I have the same problem… If the clarity M module is on off, Logic crash…: Process: Logic Pro X [3109]
      Path: /Applications/Logic Pro X.app/Contents/MacOS/Logic Pro X
      Identifier: com.apple.logic10
      Version: 10.6.3 (5458)
      Build Info: MALogic-5458000000000000~3 (10U159)
      App Item ID: 634148309
      App External ID: 841990097
      Code Type: X86-64 (Native)
      Parent Process: ??? [1]
      Responsible: Logic Pro X [3109]
      User ID: 501

      PlugIn Path: /Library/Audio/Plug-Ins/Components/Clarity M.component/Contents/MacOS/Clarity M
      PlugIn Identifier: com.tcelectronic.audiounit.ClarityM
      PlugIn Version: 2.0.1 (63)

      Date/Time: 2021-08-17 10:40:09.738 +0200
      OS Version: macOS 11.2.3 (20D91)
      Report Version: 12
      Anonymous UUID: B0E040BE-12F8-6997-5CFD-32CD8527ECC3


      Time Awake Since Boot: 2400 seconds

      System Integrity Protection: enabled

      Crashed Thread: 111

      Exception Type: EXC_BAD_ACCESS (SIGSEGV)
      Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
      Exception Note: EXC_CORPSE_NOTIFY

      Termination Signal: Segmentation fault: 11
      Termination Reason: Namespace SIGNAL, Code 0xb
      Terminating Process: exc handler [3109]
      • Aug 17
  • SebastianRobertson
    Newcomer - Level 1
    2020-10-01

    Hello - My level pilot creates a lot of static when i turn it now. What product should I use to alleviate? 

    0 94
    • SebastianRobertson
      WilliamR Hello Sebastion, I would recommend taking it to a service technician and have them spray the potentiometer with some contact cleaner. This should clear up any build-up that may be causing the static when you physically turn the knob.
      • October 2, 2020
  • tomkeene
    Newcomer - Level 2
    2020-09-29

    where is a definitive xtouch-x touch compact logic manual/video/tutorial

    0 77
  • Montegrifo
    Newcomer - Level 1
    2020-09-21

    Hi guys!

    I really need some help with the hook-up and setup of the Clarity M Surround. I have had no problem hooking it up and setting it up in stereo mode, but I work with 5.1 surround and this is a real brain wrecker... Luckily, my interface it's also tc electronic (Studio Konnekt 48) so I hope this should ease things up. It looks like that the clarity just recognizes surround if you set the Clarity's INPUT up to AES1-3, but it looks like the Studio Konnekt 48 can just output 2 channels through the SPDIF... (maybe I'm wrong). And if I switch the Clarity input to "digital" so the optical ADAT output gives up to eight channels, the Clarity goes on stereo mode... Please need some help here...

    Thanks!

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    0 128
    • Montegrifo
      PedroRodrigues Hi,
      César Montegrifo you will need to connect this via SUB-D cable, the 3 BNC connectors accept signals from your audio interface via S/PDIF by using the included BNC-to-RCA adapter, for surround sound use, 3 adapters will be needed.
      We recommend the Neutrik NA2FBNC adapter for this purpose, as you can see below

      Please see each of the inputs stated below you will need one adaptor mention above of each input


      Please see below how the DB15 cable routs the signal

      I hope this helps.
      Thank you
      • September 21, 2020
      • Clarity M 5.1 Surround
        Montegrifo Hi Pedro,
        Thanks for the help, I was aware of that, but my audio interface (tc electronic studiokonnekt48) has only one AES/EBU output as the majority of the audio interfaces have.
        Does this mean that I need to change my Audio Interface?? T.C. Electronic should warn about this. Not even sure which surround audio interface has 3 AES/EBU outputs or a AES/EBU 6 channel D-sub connector...
        T.C. Electronics should have a compatibility list.
        Thank you Pedro
        • 1
        • ·
        • September 21, 2020
      • Clarity M 5.1 Surround
        PedroRodrigues Hi César Montegrifo , please be aware that you will be able to connect a XLR cable on a AES3 as the AES/EBU cable is 110 ohm balanced and the XLR is typically 66-75ohm cable, you will lose quality but you will be able to run it.
        When it comes to the compatibility list or any kind of information regarding the StudioKonnekt 48 is a legacy unit and we have stopped releasing any resources for this unit for some time now.
        May I ask why to you wish to measure your Loudness in 5.1 configuration?
        • 1
        • ·
        • September 21, 2020
  • athnony
    Newcomer - Level 2
    2020-07-26

    Hi all - I'm having trouble getting the footswitch "reset" feature to work on my Clarity M Stereo. Do I need to use a certain type of footswitch? I've tried a few different keyboard sustain pedals without any luck.

    Also, I'm using the Clarity in plugin mode - would that affect the footswitch in any way (I assume not)?

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    0 130
    • athnony
      WilliamR Hello Anthony, Please be sure you are using a two-button footswitch with a TRS cable as shown in the diagram on page 7 of the users manual.
      • July 28, 2020
    • athnony
      WilliamR https://mediadl.musictribe.com/download/documents/tcelectronic/CLARITY%20M_CLARITY%20M%20STEREO_M_EN.pdf
      • July 28, 2020
      • Clarity M Stereo Footswitch not recognized
        athnony Thanks for the help William. I did try 2 different two-button foot switches with TRS ends like those pictured - both did not work. Do you know if this dual pedal needs to be a momentary switch pedal, or a latching on/off type pedal? If you have a model of pedal you can recommend, I'll gladly take whatever advice you can give me!
        • July 28, 2020
    • athnony
      WilliamR In relation to your question:

      “For a clarity M, Do you know if this dual pedal needs to be a momentary switch pedal, or a latching on/off type pedal? If you have a model of pedal you can recommend, I'll gladly take whatever advice you can give me!”



      I would recommend a momentary switch pedal since the GPI inputs on the Clarity M acts like the PAUSE/PLAY and RESET buttons on the product itself – these buttons are momentary.



      The connected switch must support the ¼ Jack pin assignments specified in the manual – see picture below



      GPI1 is activated by momentarily shorting Jack Tip and Jack Sleeve
      GPI2 is activated by momentarily shorting Jack Ring and Jack Sleeve








      My only experience connecting a foot switch to Clarity M is using a MXR M199 (Single Tap Tempo Switch) which work fine and is TRS configurable through DIP switches inside. I believe they also make dual pedals, but I would assume that some of the Behringer pedals might work as well - e.g. FS112BV Dual Momentary Footswitch
      • July 31, 2020
      • Clarity M Stereo Footswitch not recognized
        athnony Awesome, thanks for such a detailed response William! I'll try one with that configuration.
        • July 31, 2020
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