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  • New
    Newcomer - Level 1

    I bought the Behringer XR16 with my understanding it comes with the Tracktion License as a package, thus please if someone can assist.

    0 11
  • New
    Newcomer - Level 1

    Hi everyone 

    I need some help, where can i buy ms40 powersupply 

    Thank you 

    0 13
    • Kovedel
      Nigel67 Hi Kovedel. You can either purchase a power supply through our partner in the country which you reside or via our spares team via a spares ticket. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Service tab and submit a ticket. Many thanks
      • Jan 20
  • New
    Newcomer - Level 1


    yesterday I registered two products by Behringher (502, X1024 USB) I bought time ago and now would like to know how can I retrieve the code I need to activate the software in the subject.

    At the Tracktion website users are told that after registering Behringer products this code is sent via email but I still didn't receive it my recipient. Could you please tell me how can I retrieve it?


    0 97
    • linus60
      Nigel67 Hi linus60. Can you give me the case number(s) that you registered the products with us on please. If you haven't registered the products with us yet, please fill out a Product Registration Ticket. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Product Registration tab and submit a ticket. We will then send you the Traktion codes. Many thanks
      • September 15, 2021
    • linus60


      I registered two analog mixers by Behringer:

      1) 520 - SN: S1438241576
      2) X1024 USB - SN: S1425975A0H

      So said, I suppose, I should be eligible in receiving two codes.

      Hope so.

      • September 16, 2021
  • New
    Newcomer - Level 1

    I don't have get activation code till yet.

    0 88
  • New
    Newcomer - Level 1


    Win10, a good PC with 3.2 Ghz, 16 GO RAM, SSD. 

    I'm a new user of this kind of process. The latest drivers installation seems to be right in device manager , no ! or ?.

    Restart system after install.

    Configuring Cakewalk, all is there, UMC is displayed in "audio devices", selected ASIO in the right place, Cakewalk recognises plugin (TH3 is the default plgin), selected a bass guitar plug in in audio track, validate input in audio track, all the way fine, with a priori good explanations from a friend.

    My bass and my jack wire are fine to normally work (checked in my amp)

    And desesperatly no signal in input.

    Tried with ASIO4ALL, no signal too.

    Changed for input 2, no signal too.

    Changed ASIO for WDM or what else, no more signal.

    However, when inserting mp3 in audio track, it sounds fine when playing it.

    What's the trouble with trying to record my bass? 

    Thx a lot to help me.




    0 89
    • Dsdli
      NicJonesMT Thanks for Posting David.
      Could you please submit a Tech support ticket (Click Support at the top of the page and then scroll down).
      We will need to get some more information from you on how you have the system and your UMC setup and configured to be able to assist you.
      • April 28, 2021
    • Dsdli

      Ok , thx a lot.

      • April 28, 2021
  • New
    Contributor - Level 2

    Hey guys,


    I'm having a major issue with my XAir18. Whenever I connect it to my computer, I only get the option to Stereo record instead of Multitrack. I'm not really sure what I'm doing wrong, but I can't even get the computer to recognize anymore I/O let alone my DAW. Does anyone know a solution for this? I have projects coming up that I've scheduled because I was told that the unit can multitrack record, and I need to figure it out. I can provide my scene files / screenshots if needed.

    Thanks for any help.


    Computer / Programs:


    Macbook Pro 2019 running Big Sur 11.1

    Cubase 9.5

    XAir18 Connected direct via USB

    0 79
    • AlexMorrison
      Paul_Vannatto Make sure that the USB Interface setting (in X-Air Edit for PC, Mac, etc. not the iPad app) in Setup, Audio/Midi screen is set to 18/18 (not 2/2)
      • March 5, 2021
    • AlexMorrison
      AlexMorrison Paul, thanks again for your help. I got everything working. I did have a question though, how do I set up my XR18 so I can hear playback from what I recorded in my daw?
      • March 9, 2021
    • AlexMorrison
      Paul_Vannatto Hi Alex, the best way to set up DAW playback is to change the Line In channel source to USB 1/2.
      • March 10, 2021
  • New
    Newcomer - Level 1

    Guys i use 2 mic one c2 and the dynamic xm8500  do you know if there will be any damage in xm8500 if i use it with the phantom power on of the audio interface? 


    0 115
    • mrsgks2000
      WilliamR Hello, You will not damage your xm8500 if the phantom power is turned on on your audio interface. The dynamic mic only uses two pins for the audio, the third pin on the XLR cable is used to deliver phantom power to a condenser mic, on a dynamic mic like the XM8500 the third pin cannot receive any voltage so there is no need to worry.
      • February 12, 2021
      • Mic
        mrsgks2000 Thank for your help! I appreciate it
        • 1
        • ·
        • February 12, 2021
  • New
    Newcomer - Level 2

    Wondering if my behringer uncle 1820 will work with the 2020 Mac mini with the new m1 chip. Not worried about software as much as the interface being recognized by logoc. 

    0 157
  • New
    Newcomer - Level 1

    I cant get the midi out to work on my Behringer xr18. I have tried all channels on all my synths connected to the xair xr18, no reaction. (I have double checked with a midi-keyboard, from which all syths work)

    The xr18 midi out is visible in Cubase, and I run the latest driver. All sound inputs and outputs work on the XR18. 

    Any tips?

    0 144
    • NiclasEngstrm
      RexBeckett Hello Niclas, have you enabled USB-DIN Pass Thru on the XR18 Setup -> Audio/Midi tab? This is required when using the XR18 as a Midi interface.
      • January 3, 2021
      •  Behringer XR18
        dschamus Hello RexBeckett: I have a similar problem. I have an old Yamaha PSR 510 keyboard with MIDI in/out DIN jacks. I have checked the USB-DIN Pass Thru box in the setup menus but still cannot get MIDI musical data to be received in Pro Tools over the USB connection even though, like NiclasEngstrm the software sees the existence of MIDI channels on the XR18 - Thanks in advance if you have any other suggestions.
        • Jan 30
  • New
    Newcomer - Level 1


    0 98
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