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260,191 members
138,693 posts
  • New
    PatReel
    Newcomer - Level 1
    2021-11-30

    Hello All

    As other people here I have the same issue. I have placed on sunday an order for two plugins and havent received an order confirmation with the Ilok activations. I have created a ticket and provided all information. I have checked my spam/junk folder but nothing. I have placed an order for MD4 HD and TC 8210. Invoice 1522453. Can one of the moderators check it,please? My ilok is patrickriehl

    Thank you.

    Kind regards

    Patrick

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    1 5
  • New
    Markdvc
    Contributor - Level 2
    2021-11-30

    I ordered the studio elite bundle yesterday. While I immediately received an email from paypal acknowledging payment approval. I did not get anything from TC. I opened a support ticket, which has been acknowledged: "

    Thank you for contacting us. Your inquiry  TC Studio Elite Collection purchase no acknowledgement is now assigned to Case Number CAS-505945-T1C1M5 .

    Our Team will endeavor to respond to you as soon as possible"

     

    But I have not heard anything since then. Should I continue to wait (if so how long) or ask Paypal to refund the order and forget the whole thing?

     

    thanks and regards Mark 

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    0 8
  • New
    arnoldorodeo
    Newcomer - Level 1
    2021-11-30

    Hi, 

    still received nothing. No iLok code for my purchase of TC VSS4.

    0 6
  • New
    thunderstudios
    Newcomer - Level 1
    2021-11-30

    Bought MD4 HD Native Plugin, but only got an Email from Paypal with the confirmation, that i payed th Money.
    When do I get a receipt from TC an when do i get the activation code / instructions?

    0 8
  • New
    bouleyp
    Newcomer - Level 1
    2021-11-30

    NO EMAIL WITH ACTIVATION CODE VSS4 and Polytune Plugin PLEASE

    0 6
  • New
    agardt
    Newcomer - Level 1
    2021-11-30

     

    Dear support, i am sure you are working hard to get all those issues sorted. Thanks for that!

    The main problem is actually that you need to work hard for something simple as an activation mail.

    And this from a company which once was on top of the game - in the early 90s or even before. It is disappointing to see that such a technically advanced company has such an underdeveloped infrastructure.

    I bought many plugins, even from very small vendors, and neither did i have to wait 24h for an activation, nor did i have to tolerate to not even get a confirmation that the order was successfully completed.

    Now, 24h have exceeded and i am still waiting for a mail (and yes, i looked into my spam folder).

    I hope to hear from you soon.

    Regards, Andreas

     

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    2 21
    • agardt
      mrMONQ Same thing here with the md4 plugin. No code, no email and even no reply to a service ticket for almost 3 days already. I can only call this a clusterf*ck
      • 5 hours ago
    • agardt
      bouleyp Same thing here with the VSS4 Native plugin And Polytune Plugin. No code, no email and even no reply to a service ticket for almost. Could this be a Scam or a bug given the number of complaints for this problem?
      • 5 hours ago
      • Missing activation code for VSS4 HD purchase
        mrMONQ Im guessing server problems and too little helpdesk staff to counteract the problems.
        • 5 hours ago
    • agardt
      arnoldorodeo Same here
      • 4 hours ago
  • New
    Kasevad
    Newcomer - Level 1
    2021-11-30

    Yesterday I bought TC Electronic PlugIn VSS3 Native. Payment was done via PayPal. But i never received any email confirmation, receipt or a PlugIn Download link. More than 24 hours have already passed, there is nothing in the spam folder either. Please help! Ticket Number: CAS-506310-J8L3H1

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    0 16
  • New
    souliner
    Newcomer - Level 1
    2021-11-30

    Hello, i have the same issue like all the others here. Yesterday i bought 2 TC Electronic PlugIns (MD3 & VSS3). Payment was done via PayPal. But i never received any email confirmation, receipt or a PlugIn Download link. Nothing. I also opened a case ticket with the number: CAS-505964-X5R8B5 But i did not got any response since 24 hours. Looking forward for your help! Thanks and best regards. Dirk

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    0 11
    • souliner
      ChrisEdwards1 Hi souliner, I am sorry to hear about this issue. I will be sure this is followed up on for you today, please keep an eye out in your spam/junk folder for the reply as we have seen its route to these locations on occasion.
      • 8 hours ago
  • New
    Beep2458
    Newcomer - Level 1
    2021-11-30

    Hi I bought four licences of VSS3 plugin on sunday. But no email from U with licneces and invice received...

    I checked all spams and etc... No email.

    Pleas can U send me those licences and invice.

    U can find my PayPal confirmayion in attachment.

    Thanx Lukas

     

     


    View Attachment
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    0 8
    • Beep2458
      ChrisEdwards1 Hi Beep2458, I am sorry to hear about this issue.
      If the Activation Code is not in your spam/junk can you please provide submit a technical support ticket with a screenshot of the order and your iLok ID, and I can then manually generate this for you. To do this please go to support at the top of the page and click on the relevant tab, with regards to serial number please enter N/A.

      If you have already submitted a case could you please confirm the case number for me?
      • 9 hours ago
  • New
    raga01
    Newcomer - Level 1
    2021-11-30

    Bought the upgrade from VSS3 to the System6000 Studio Bundle, but i don't receive an activation code neither on my ilok account nor via email.

    0 13
    • raga01
      ChrisEdwards1 Hi raga01, I am sorry to hear about this issue. If you have not yet done so could you please check your spam/junk email folder? Sometimes the Activation Code email will be routed to here.
      If the Activation Code is not in your spam/junk can you please provide submit a technical support ticket with a screenshot of the order and your iLok ID, and I can then manually generate this for you. To do this please go to support at the top of the page and click on the relevant tab, with regards to serial number please enter N/A.

      If you have already submitted a case could you please confirm the case number for me?
      • 9 hours ago
      • No activation code after purchase on saturday...hm
        raga01 The Technical Support Ticket Numer is CAS-506321-C5M1T4
        • 5 hours ago
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