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  • New
    sdj9113
    Newcomer - Level 1
    2021-05-28
    I didn't receive the mail after the purchase. | Software Licenses

    I bought tc8210 native in this site without login.


    And I didn't receive the mail after the purchase.

    ?

     

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    • sdj9113
      Dale_M Can you advise your email address please?
      • May 28
    • sdj9113
      sdj9113

      [email protected] :)
      • May 28
      • I didn't receive the mail after the purchase.
        NicJonesMT Hi SDJ9113
        Sometimes the Activation email is sent to your Spam/Junk folder.

        If the Email is not here then please submit a technical support ticket and provide your iLok user ID in the Ticket. We can then manually deposit this to your account.
        • May 30
  • New
    dblock1
    Newcomer - Level 1
    2021-05-18
    Trying to create a care ticket for Non receipt of activation code for Finalizer ... | Software Licenses

    Problem is all the "Type of ticket" drop down choices (except pre-sale which this isn't) require model or serial numbers in order to submit it. Also I don't see a place to enter what my problem is. Can somebody please tell me what category will allow me to submit a ticket for not receiving my Activation Code for the Finalizer software that I purchsed. It was not in my spam folder.

    .

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    • dblock1
      ChrisEdwards1 Hi dblock, please submit this as a technical support ticket. The Finalizer is listed within the Model Name Drop down and as for the serial number if this is not applicable to you please state that. Upon submitting the ticket please include a copy of your Paypal order invoice and your iLok ID.
      • May 18
  • New
    jeromerenard
    Newcomer - Level 1
    2021-05-18
    Bought MD4HD Native but haven't receive the licence | Software Licenses

    Hi, 

    I just bought the MD4HD native, but I haven't received any licence or code to register the product. 

     

    Checked my email and spam folder, but nothing ...

     

    Any help please?

     

    Tahnk you

    Jerome R

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    • jeromerenard
      jeromerenard I cannot create a support ticket, since he ask me for a serial number ...
      • May 18
    • jeromerenard
      ChrisEdwards1 Hi jeromerenard, please submit this as a technical support ticket. If the Model Name is not listed within the drop down please choose another model and state in the description which model it is referencing. As for the serial number if this is not applicable to you please state that. Upon submitting the ticket please include a copy of your Paypal order invoice and your iLok ID.
      • May 18
      • Bought MD4HD Native but haven't receive the licence
        jeromerenard Solved! Thank you ChrisEdwards1
        • 1
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        • May 19
  • New
    dblock1
    Newcomer - Level 1
    2021-05-18
    Exactly who do I contact for not receiving Finalizer software code? | Software Licenses

    Purchased yesterday but I've been going in circles trying to find out exactly who to contact.

    Would appreciate some help.

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    • dblock1
      WilliamR Hello, William from musictribe here. Can you please check your spam/junk email folder, as sometimes the Activation Code email will be routed to here.
      • May 18
      • Exactly who do I contact for not receiving Finalizer software code?
        dblock1 Thanks for responding William. Yes, I'm well aware of the spam folder possibility so have been checking that folder as well as my inbox since yesterday. Can you tell me what steps to take to get my code please?
        • May 18
  • New
    Irkus
    Newcomer - Level 1
    2021-05-16
    code number to purchase md3 native | Software Licenses

    I bought the MD3 NATIVE plugin through the tc electronics website and I still haven't received a code number from tc electronics to activate it.

    I need to start working as soon as possible and without this plugin (MD3 NATIVE), there are projects that I cannot finish. 
    I have the receipt of the purchase, what email can I send it to?
    Thanks

    Irkus
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    • Irkus
      KyleJohnson Hello, Kyle here with Music Tribe. Please submit a technical support ticket through the support link at the top of the page.
      • May 16
  • New
    NigelSilver
    Newcomer - Level 1
    2021-05-16
    I have not received the activation code for TC Electronic 6000 Native Bundle | Software Licenses

    Hi,

    Last Friday I purchased the TC Electronics 6000 Native Bundle and I have not received any email or activation code, and I have submitted a request via technical support. Can you please action my request as I have urgent projects to finish. 

    Thanks very much for you help!

    Cheers,

    Nigel

    read more...
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    • 1 Replies
      Oldest
    • NigelSilver
      ChrisEdwards1 Hi NigelSilver, I have this morning picked up your case and will be sending out a response shortly. Please keep an eye on your spam/junk folders as occasionally our responses may route to these locations.
      • May 15
      • I have not received the activation code for TC Electronic 6000 Native Bundle
        NigelSilver Hi Christopher, You said you were going to send me a response shortly. I don't know if you have responded but I have not received a response from you. I have checked my junk mail. Thanks.
        • May 16
      • I have not received the activation code for TC Electronic 6000 Native Bundle
        ChrisEdwards1 Hi Nigel, I have followed up on your case this morning just confirming your License has now been deposited to your iLok account.

        Please login to your iLok License Manager account, Right click on the license and select the location you would like to activate it to (Physical iLok or your Machine).

        I hope this helps.
        • May 17
  • New
    Lo1234
    Newcomer - Level 1
    2021-05-13
    BRICKWALL HD-DT Demo | Software Licenses

    How can I get a demo version? On the page https://www.tcelectronic.com/product.html?modelCode=P0E58   I click the button "get demo version", I am redirected to the page where I need to enter iLok User ID. I enter. After a window appears "Sorry, a 14 day demo version of BRICKWALL HD NATIVE has already been requested for this iLok User ID and therefore cannot be requested again." Yes, I'm re-entering iLok User ID because that's the only thing a plugin download site is suggesting to me. Further, the site does not offer me a download link. My iLok User ID is registered. What's next? Where can I download the plugin installer?

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  • New
    Peteberg1
    Newcomer - Level 1
    2021-05-13
    MD4 HD NATIVE no activation licence on my email. | Software Licenses

    Hi, yesterday i bought MD4 HD NATIVE Plugin and still i do not have any email with my activation licence. I realy need this product for my job. Please help me to solve this problem.

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  • New
    djpat
    Newcomer - Level 1
    2021-05-10
    Have not received activation codes | Software Licenses

    MusicTribe Team,

    I purchased Finalizer and 6000 native on Friday (approx 72 hours ago) and did not receive my activation codes (order number 92181).   Instead of waiting the recommended 24 hrs, I waited 48 hrs to submit a support ticket and it appears that support ticket hasn't even been looked at in the last 24 hours.

    Can someone give me some guidance on what I need to do to actually get my activation codes here?

    read more...
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    • 1 Replies
      Oldest
    • djpat
      WilliamR Hello, William from musictribe here. Sorry for the delay, I've reached out to you in the case you opened.
      • May 10
      • Have not received activation codes
        djpat Thanks William! I have replied to your email with the requested information. Appreciate the help!
        • 1
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        • May 10
  • New
    bleach30
    Newcomer - Level 1
    2021-04-30
    VSS4 No License | Software Licenses

    Bought VSS4 HD Native this morning, Still no license. I've checked spam/junk folders and nothing. Tried to fill out forms in this "care"  portal and this product isnt even listed. Would like some help with this please.

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    • 2 Replies
      Oldest
    • bleach30
      ChrisEdwards1 Hi bleach30, if you have not yet done so please submit a technical support ticket for this. With regards to the product not being listed this is not an issue, please select the next closest product and just list in your description the correct product. Within the case could you please also include your iLok ID and a copy of your Paypal Invoice.
      • May 2
    • bleach30
      bleach30

      Hi, Chis. I filled out a support ticket yesterday with the info you listed. My support ticket number is CAS-450099-W0M2W0
      • May 2
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