Statistics

298,545 members
182,158 posts
  • New
    Beep2458
    Newcomer - Level 1
    2021-12-02

    Hi,

    last week I bought 4 licences of VSS3... And I did not recieved any licence and any invoice.

    Pleas can U solve It..?

    asasp... pleas

     

    Lukas


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    0 25
    • Beep2458
      Josicx Same for me. Waiting since 4 days.
      • December 2, 2021
      • VSS3 - no licence ricieved...!
        PedroRodrigues Hi Josicx thank you for your post, can you please provide me your PAYPAL purchase confirmation and your ILOK USERNAME so I can check what happened. Thank you
        • December 2, 2021
    • Beep2458
      mixok Same for me.
      • December 2, 2021
      • VSS3 - no licence ricieved...!
        PedroRodrigues Hi mixok thank you for your post, can you please provide me your PAYPAL purchase confirmation and your ILOK USERNAME so I can check what happened. Thank you
        • December 2, 2021
    • Beep2458
      klem94 Same here with VSS4. Pre Sales contacted, no answer yet. I Twitted something about it, the community manager came back to me, but still no mail from support team.

      This is so messed up.
      • December 2, 2021
      • VSS3 - no licence ricieved...!
        PedroRodrigues Hi klem94 please supply the requested information stated so I can see what happen, I'm sorry for this situation
        • December 2, 2021
    • Beep2458
      PedroRodrigues Hi Beep2458 thank you for your post, can you please provide me your ILOK USERNAME so I can check what happened. Thank you
      • December 3, 2021
  • New
    michaelkroeger1991
    Newcomer - Level 1
    2021-12-02

    I have to join the line of people not receiving activation codes. Bought on Nov 29, opened support case CAS-505917-Y4K5Y9, nothing happens. Days later. Crickets chirping.

    No replys, this site is loading so slowly, this all shows how less MT cares about their custumers.
    What a shame this happened to TC, a company that was known for their highest quality products.

    Sincerly,
    Michael Kröger

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    2 24
    • michaelkroeger1991
      PedroRodrigues Hi michaelkroeger1991 thank you for your post, can you please provide me your PAYPAL purchase confirmation and your ILOK USERNAME so I can check what happened. Thank you
      • December 2, 2021
      • No activation codes
        michaelkroeger1991 Thank you Pedro for catching up! I sent you a dm.
        • 1
        • ·
        • December 3, 2021
  • New
    VitaliiRozynko
    Newcomer - Level 1
    2021-12-02

    On November 27, I paid for 4 Mastering HD bundles by PayPal. The money was sent from my account, however, I still have not received activation codes for registering plugins. On November 29, I already contacted support with this problem (Case No: CAS-506033-T4Y6X3), but I still haven't received anything except an auto reply. Today I made a request to tech support agaшn(Case No: CAS-507001-V2Q3C7). I really hope for a quick solution to my problem. PayPal transaction ID is 0SA45753E86008705 and I attach a screen shot confirming the payment. iLok ID is: prpllr1

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    2 35
    • VitaliiRozynko
      klem94 Same here with VSS4. What are you doing tc electronics ?!?!?
      • December 2, 2021
      • Activation codes have not been received
        PedroRodrigues Hi klem94, I completely understand your situation but please supply the information I requested above so I can help on this matter. Thank you
        • December 2, 2021
    • VitaliiRozynko
      PedroRodrigues Hi VitaliiRozynko thank you for your post, I will check what happend and reply via the case enumber you have posted
      • December 2, 2021
    • VitaliiRozynko
      VitaliiRozynko

      The problem is solved, the codes are received. Many thanks!

      • December 3, 2021
  • New
    ricardomendez
    Newcomer - Level 1
    2021-12-02

    I've already lost hope of communicating with you, and I'm not completely checking my mail for a response from those support. Silence and silence are everywhere. I'm still waiting for the activation code. Bought it on November 29th. Help me, please. I'm already desperate.

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    1 35
    • ricardomendez
      PedroRodrigues Hi ricardomendez, thank you for your post, can you please provide me with your ILOK USERNAME so I can see what happen on this matter. Thank you
      • December 2, 2021
    • ricardomendez
      ricardomendez My PayPal : [email protected]
      • December 3, 2021
    • ricardomendez
      ricardomendez My ilok: vladislav_music
      • December 3, 2021
      • No activation code
        PedroRodrigues Hi ricardomendez, thank you for your reply ,please Log in your ILOK Account and activate your Licence
        • 1
        • ·
        • December 3, 2021
      • No activation code
        agardt How can it be that some people directly get help when others like me have opened a case 5 days ago and also wrote the issue in the forum several days ago - and nothing, absolutely nothing, happens? I can understand that you are working hard to get things sorted and i am waiting patiently, but this is really annoying!
        You are not really handling the cases, do you?
        • 1
        • ·
        • December 3, 2021
      • No activation code
        Josicx Same here
        • 1
        • ·
        • December 3, 2021
    • ricardomendez
      ricardomendez

      yes I saw!) thank you very much Pedro!) Ran to download plugins

      • December 3, 2021
  • New
    wood381
    Newcomer - Level 1
    2021-12-02

    Hello,

    I purchased the product 5 days ago.

    I have contacted support 4 days ago and 3 days ago, but it doesn't seem to be checked yet.

    Looking at this forum, I thought there would be no reply, even if I just waited.

    What is going on?

    Please hurry up and do the best you can, because your product is great.

    Best regards,

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    1 13
    • wood381
      PedroRodrigues Hi wood381 thank you for your post, can you please provide me your PAYPAL purchase confirmation and your ILOK USERNAME so I can check what happened. Thank you
      • December 2, 2021
    • wood381
      wood381 Hi Pedro.
      I replied directly to you.
      Thank you.
      • December 3, 2021
  • New
    JSRec
    Newcomer - Level 1
    2021-12-02
     
    I bought the VSS3 NATIVE plugin 30/11 and have not received an activation code. I started a case Case Number CAS-506667-Z6Z8Q8 yesterday "pre-sales" it was all I could because I had no serial number but did not hear anything from it either. 
    Regards
    Jörgen
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    2 29
    • JSRec
      ChrisEdwards1 Hi JSRec, I am sorry to see you have not yet received your activation code. I will ensure your case is followed up on today.
      • December 1, 2021
  • New
    Stulov
    Newcomer - Level 1
    2021-12-01

    Can u help me?

    1 37
    • Stulov
      SvyatoslavMelik2020 Отвечаю на письмо в личке - здесь - так как у них все безбожно лагает и глючит! Мне не переслали. пока что. Ниже по ветке вроде был чел которому переслали... но это было не сейчас) - я думаю они коллапс увидят и разберутся. пока можно тикет в сервисе отправить. они сами так советуют.. но в сообщениях народ пишет что это пустая трата времени... короче адово немного.
      • December 1, 2021
    • Stulov
      ChrisEdwards1 Hi Stulov, I am sorry to hear about this issue. If you have not yet done so could you please check your spam/junk email folder? Sometimes the Activation Code email will be routed to here.
      If the Activation Code is not in your spam/junk can you please provide submit a technical support ticket with a screenshot of the order and your iLok ID, and I can then manually generate this for you. To do this please go to support at the top of the page and click on the relevant tab, with regards to serial number please enter N/A.

      If you have already submitted a case could you please confirm the case number for me?
      • December 1, 2021
  • New
    tucks
    Contributor - Level 1
    2021-12-01

    Hello,

    I'm really getting angry now. Why is my ticket markes as "Problem Solved" three out of four times, when in fact I still have not received any licenses.

    I have provided all information, iLok User Id (oxytu), Proof of Pruchased (attached to ticket) and still nobody cares about those tickets.

     

    What escalations options are there for me?

    BR

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    0 40
    • tucks
      SvyatoslavMelik2020 HI! I am here with a same problem! i Make a ticket - what can i do now??? no email...
      CAS-506594-M9S7F7
      CAS-506592-F1G7J4
      • December 1, 2021
      • Still not received my licenses
        ChrisEdwards1 Hi SvyatoslavMelik2020, I am sorry to hear you have not yet received a response on your tickets. I will ensure they are followed up on today.
        • December 1, 2021
      • Still not received my licenses
        SvyatoslavMelik2020 ok! Thnks - i m waiting!
        • December 2, 2021
      • Still not received my licenses
        SvyatoslavMelik2020 !!!!! its here!!! in my email box!!!
        • December 2, 2021
      • Still not received my licenses
        SvyatoslavMelik2020 thank you very much!!!
        • December 2, 2021
    • tucks
      ChrisEdwards1 Hi tucks, upon investigation, I can see a response was sent out on ticket CAS-505336-L3C3S2 on 30/11/2021. It is highly possible this response may have routed to your spam/junk folder if it is not seen in your main inbox. If it is not in these locations either could you please provide an alternative email address we may forward it to?
      With regards to your other cases, these were closed out after the response was sent on the above case to avoid any duplicate responses.
      • December 1, 2021
      • Still not received my licenses
        tucks Hi, how can I give you some more email addresses to try out without publishing them here?
        • December 1, 2021
      • Still not received my licenses
        tucks Actually, there is nothing in any Spam filter, and no emails from your domain were rejected by my mailserver. Don't you see Email bounces? Why is there no customer portal? Why do I get Emails from your ticket system, but never a license key? This is all unlogical and seems to me like a whitewash action.
        • December 1, 2021
  • New
    mrMONQ
    Contributor - Level 2
    2021-12-01

    I have bought the MD4 plugin on blackfriday the 26st... and have not recieved any codes (yeah i checked the spam folder), nor have i recieved any reply to my ticket on the 27th. Music Tribe / TC servers clearly not working properly. Why no public statements, appologies and updates ? Im not going to post personal information on a public forum, but this image (screenshot after purchase) schould be public.. a royal F***-up on the servers.. Hope my patience will not be tested more..

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    6 47
    • mrMONQ
      Walmsley Me too! I paid for mine on the 27th
      • December 1, 2021
    • mrMONQ
      ChrisEdwards1 Hi mrMONQ, I am sorry to see you have not yet received your activation code. I have located your case in our system and will ensure this is followed up on today.
      • December 1, 2021
    • mrMONQ
      cperezh Exactly the page I received after ordering. I entered a support case 2 days ago; no response at all yet. And yes, I have checked the spam folder many times.
      • December 2, 2021
    • mrMONQ
      thunderstudios same here
      • December 2, 2021
  • New
    Cinetracks
    Newcomer - Level 1
    2021-12-01

    Hello,

    Same problem as when I bought the 6000 bundle, no license code received for my TC2290 Native purchase.

    I already made a ticket : CAS-506234-J4F5S6

    Peter

    0 23
    • Cinetracks
      PedroRodrigues Hi Cinetracks, I have replied on case number CAS-506234-J4F5S6 nevertheless if you log in on your ILOK ACCOUNT you will be able to activate your license
      • December 1, 2021
      • No license code for TC2290 Native
        Cinetracks Thanks Pedro, I can see the license in my iLok account now.
        • 1
        • ·
        • December 1, 2021
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