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111,696 posts
  • New
    tlbreaux99
    Newcomer - Level 1
    2021-06-24

    We have a Midas M32 at church that is 4 years old. Does warranty cover this console?

    Issues with AES A port and also internet port no longer working 

    0 0
    • tlbreaux99
      Nigel67 Hi tlbreaux99. If you are the first owner, then you will have a 10 year warranty. Please send us a Service Ticket and we will arrange for the repair. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Service tab and submit a ticket. A colleague will then get back to you with an RMA number and advise the local service centre to you. Have you tried plugging into the AES50 B on the console to confirm that it is the AES50 A port that is faulty and not your IO box?
      • 2 hours ago
  • New
    Bettencourtpt
    Newcomer - Level 1
    2021-06-23

     

    Hello,

     

    So I've got a brand new pedal, and beamed a couple of times.

    Suddently it stopped working, changed the patch cables, tried straight from guitar to pedal, updated the firmware and it doesn't work.

     

    I plug it to the mac and its stores it instantly.

     

    Can someone help me please?

     

    Thank you.

    read more...
    0 7
  • New
    kuztardd
    Newcomer - Level 1
    2021-06-22

    Problem : I don't appear to be able to record a full 'waveform'. Recordings are clipping much earlier than it should when using the Behringer Audio interface


    info: I have an Audio Tehnica 2020 mic going into a U-Phoria UMC204HD going straight into my PC via USB, and into Audacity.

     

    When I was recording my waveforms weren't that large (or loud). I therefore decided to see what the maximum levels i could record to see how much headroom i was able to play with

    Test1 - Mic levels at 100% on the Behringer: PC record level at 100%, shouting into mic (maxed out/ hot/distortion to be expected)

    Result: Clipping and distortion occours at the 50% mark on the waveform - Image 1

    This makes me wonder my clipping wasn't happening at a much louder level? Should it not clip when the waveform is fatter/louder

    This makes me wonder why when I record normally, things are quiet. I don't appear to have the full headroom to play with. as clipping happens much sooner than expected.

     

    Test2 - used my BOSE headphone microphone, NOT going through the Uphoria, straight into Audacity - image 2

    Here I seem to have a much bigger dynamic range as the waveform is fatter and almost to the full.

    As this test was not going through my Behringer I am wondering if that is the problem

     

    The Behringer is only a couple of months old, and hardly used. Could anyone give me some ideas for further testing? or options, or could the Behringer be faulty

     

     
    read more...
    0 5
    • kuztardd
      RexBeckett Hi kuztardd, the recording level in the UMC204HD driver may be set to less than 100% so the signal is being attenuated. You can adjust this through Windows Control Panel -> Sound -> Recording -> UMC204HD -> Properties -> Levels.

      You can also adjust the same level control through Audacity as long as the UMC204HD is selected as recording input. See attached screenshot. If you do not see the recording and playback faders, open View -> Toolbars and enable Mixer Toolbar.
      • Tue at 2:52 AM
    • kuztardd
      kuztardd HI rex thanks for taking the time to reply.
      MY settings there (and on the slider on Audacity are set to 100. So feel like the its Audio interface is limiting my output by 0.6db as my audacity records my bluetooth bose fully and that doesnt go via the Behringer?
      do you have any suggestions of any testing i can do before i think about doing a warranty swap with Behringer should i consider it faulty?
      • Wed at 12:02 AM
      • Why does my Behringer output at a quiet level?
        RexBeckett I know that the UMC204HD normally can output a full-scale USB recording level. If you want to be sure that your unit is defective, you could test with different sources and another PC. I have found that some issues are solved by disabling all enhancements on the Advanced or Enhancement tabs of the device properties.

        Other than that, I suggest a warranty return to either your supplier (if purchased less than 30 days ago) or through the Support menu at the top of this screen.
        • Wed at 3:58 AM
  • New
    jcgsec
    Newcomer - Level 1
    2021-06-22

    I am routing Aux 1 to Bus 1 and Aux 2 to Bus 2 and when i trying to send a channel to the Bus 1 or 2 and pulling up the fader for the Bus, the volume of the Main out also increases which should not be happening. The Main outs are routed to Main L and R . I checked evrything but failing to understand th reason for the issue. 

    Another issue is that when i switch the polarity switch on one of the channels where a mic has been inserted, the vocal quality suddenly improves with the tone getting a nice low end and when i switch the polarity switch off, the tone of the vocals again changes and sounds thin.

    Any help is appreciated

    read more...
    0 2
    • jcgsec
      KyleJohnson Hello, Kyle here with Music Tribe. Are you working on an X32? It sounds like you might have your busses assigned to the Main LR. You can check by selecting the Bus and then checking if the LR MAIN button on the surface is illuminated or select the Bus and then open the HOME>MAIN menu and see if it is assigned there.

      As for the channel polarity, does this happen if the channel is solo'd? If not, it's possible you have the same input source running to multiple places and running different processing which could potentially cause phase issues.
      • Tue at 9:21 AM
  • New
    davidalancoop
    Newcomer - Level 1
    2021-06-21

    Hey guys, I'm trying to delete/remove all factory presets from my TC Helison Play Electric and I'm having a really tough time.

    All I want are like 3-4 blank presets that I can customize as needed and not have to worry about accidentally switching to a factory preset mid-song. Is there a way to just get these off my device?

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    0 2
    • davidalancoop
      ChrisEdwards1 Hi davidalancoop, rather than deleting the presents may I recommend looking into using the Favourites function on the device. This way you can tag the custom presets you have made as favourites and filter them away from all other presets, this is ideally useful if you have as an example 5 or 6 presets that you wish to use within your setlist.

      To add the current preset to your Favorites, press the FAVORITE button. “FAV” will be shown in the top right corner of the display.
      To remove the current preset from your Favorites, press the FAVORITE button.
      To only browse your Favorite presets, press the GENRE button and select FAV as the Genre. Press the BACK button to return to the Home screen.
      If there are no presets tagged as Favorites, the FAV option will not appear in the Genre menu.

      I hope this helps.
      • Mon at 11:47 PM
    • davidalancoop
      davidalancoop

      Hey Chris, that actually helps a lot - thanks so much!

      • Tue at 9:15 AM
  • New
    albylacson04
    Newcomer - Level 1
    2021-06-21

    Hello,

    Our church just recently purchased an XR 18. We are controlling it via Ipad with the 14.6 OS and X Air 1.6.5.1 version. I would appreciate your assistance on a few things.  

    1. I tried rearranging my channels by the hold and drag method and it won't work (i.e., moving channel 7 besides channel 1). I followed a youtube video from 2015 by Behringer and it wouldn't work in my set up.  Could you please guide me?

    2. Am I able to plug in headphones (lightning port) and monitor via the audio/midi section under set up?

    3. I can see the DCA channels under the layout page (setup section), but not in the All Channels section. How can I add it to the All Channels view for easy control?

    Thanks very much for your help!!

     

     

     

     

    read more...
    0 11
  • New
    SenoNurfirman
    Newcomer - Level 1
    2021-06-20

    Hi, i've been using this interface quite a while on my macbook pro and never had a problem before but now i everytime i use it as an output specially when i'm using logic pro x, the sample rate always clashing, tried to adjust on midi audio it work sometimes but after a few minutes the problem comes back.. can anybody help me? Now i'm using built-in audio.. using an audio cable from my macbookpro headphone jack to a speaker so i can still run my macbook pro without an audio issue

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    0 2
  • New
    James82
    Newcomer - Level 1
    2021-06-20

    the worship leader at our church is trying to use M32-edit to update and refine our live sound.. we usually run out to protools and record a multi track of everything. is it possible for him to run this multi track back through M32- edit so that he can tweak the sound/setup at home? If so how would we go about it?

    thanks!

    read more...
    0 6
    • James82
      KyleJohnson Hello, Kyle here with Music Tribe. The The M32-EDIT software does not pass any audio, but you can play back USB audio through the USB Interface on the mixer by assigning the inputs on the mixer to CARD 1-32, then you can use the Surface of the mixer or the M32-EDIT app to make adjustments to the settings as the USB Audio is playing back.
      • Jun 20
  • New
    mzdazie
    Newcomer - Level 1
    2021-06-20

    I had a friend take online classes on how to use the behringer RX18 Mixer.  He said they were about $2300. Any idea how I can registar for these classes?

    0 2
    • mzdazie
      Nigel67 Hi mzdazie. I do not recognise the RX18. Do you mean the XR18? If so, I do not recall us ever holding online classes to teach this product. It may have been held by a Partner but not us. To be honest, I would save your money and check all the online You Tube videos. There are many of them, made not only by us but users and they will probably teach you a lot more than you would get from an online course and they are all free. Also check the MR18 videos as this is th eMidas version and the M-Air software is the same. There are also many forums that you can join and any further questions you have could be put on these and people are more than willing to help you out.
      • Jun 19
  • New
    froffy
    Contributor - Level 2
    2021-06-19

    Hi, i have a mx400 and a uphoria umc22, i was going to plug my mics into the mx400 then plug that into the umc22.

    2 of my mics require phantom power, if i turn on phantom power i imagine it would blow the umc22?

    is there a way around this?

    i had the 404 but its stoped working and disnt want to buy another.

    Thanks Mark

    read more...
    0 9
    • froffy
      Nigel67 Hi froffy. the MX400 is a line level mixer for plugging in keyboards or any other line level sources. It will not work with microphones. If you plug the output of the MX400 into the Mic input of the UMC22 and turn on phantom power, then yes you are more than likely going to damage the circuitry on the MX400. I am sorry, but with the two pieces of equipment that you have, this is not going to work for you.
      • Jun 18
    • froffy
      froffy Thanks for the reply, just to check, in regards to dynamic mics.
      • Jun 19
    • froffy
      froffy Thanks for the reply just to check, in regards to dynamic mics......the umc 22 can take either xlr or 1/4" into its preamp with no need for phantom power. So i can plug a dynamic mic with female xlr to 1/4" into the interface with 1/4"........so if i ran 2-4 mics into the mx400 the out of the mx400 into the 1/4" input preamp, would this not work the same?......would the umc 22 preamp just amplify the mic signal?
      • Jun 19
    • froffy
      froffy Is that how old analog desks into audio interface are conectted?
      • Jun 19
    • froffy
      froffy or even 1/4" out of the mx400 to xlr into the umc 22?
      • Jun 19
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