Using an X32 in a church, the on-desk USB Socket for service recording is very useful!

Prior to the Covid-19 lockdown we simply needed the sermons to be uploaded to the church website, after processing to .mp3.

Now that something like "nearly-normal" services are being resumed, there are a number of members who, for various reasons, still feel uneasy about returning to church.  As a result the decision was made that the (already-shorter) complete service would be recorded and then uploaded to the website.

Al recordings prior to the lockdown, were "perfect" and only failed through operator-error, e.g. forgetting to Stop the recording before the console was switched off, so producing a 0 byte file! 

Since the resumption of services a problem has manifested itself: specifically, the recording stops, randomly, without any operator action or intervention and any file is reported as 0 bytes.  Sometimes this will happen once, e.g. last Sunday the recording was started deliberately early, within less than two minutes it had stopped, a subsequent restart  was initiated and the recording continued successfully to the end of the service.  On other occasions, e.g. the music group rehearsal last Thursday evening, there were at least three times when the recording stopped, each time with a 0 byte file.

I raised this as a support issue with Behringer, asking for suggestions to avoid this random stopping of the record process, only to receive a link to a page where the process to retrieve a 0 byte file is given.  I pointed out that I did not want that particular information, helpful as it might be, but guidance on how to avoid a full service recording being puctuated by gaps where the recording stopped and being dependent on the operator noticing the stop and immediately restarting the recording.

I have verified that this is not an issue with the particular USB Memory Sticks being used.  Both are 32 GB, different manufacturers and both have passed a soak test of writing test data to completely fill them and then verifying the recording by playing back and reading the data.  (I used a very usefull utility called "h2testw" for this.)

So, after a somewhat lengthy preamble (sorry about that): does anyone have any similar experience or advice to offer how this problem may be corrected and/or avoided?

TIA

Jeff

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I'm asking what is this about, i red the manualsbutboting about troubleshooting, is there anyone that can help me to solve this?

Thanks to you all, greetings from Peru

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