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229,107 members
104,082 posts
  • annareccia
    Community Manager
    2020-08-24

    Sign-up, join the Music Tribe Community Development Program and become a beta-tester! Become part of the team, help with testing upcoming products, tell the world about them in a video, and receive a free unit as a reward! You must meet these criteria:

     

     

      • great knowledge about equipment for recording (microphones, headphones, audio interfaces)

     

      • willing to test a beta product

     

      • willing to produce a video about the product

     

     

    In return, we reward you with a free finished product! If you want to help with creating the next big thing, please sign up here.

    If you have any questions, please let me know. You can sign up for multiple product categories at once.

    Cheers,
    Anna

    UPDATE: Sign-up now close!
    Thanks to everyone who signed up. We will review your applications shortly!

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  • aiyshadaiyshad
    Newcomer - Level 1
    2020-08-04

    All audio (Games, Spotify, Discord, Browser, Discord, and other media) is cutting off / stuttering for a split second before returning to normal. I have owned the GoXLR mini for about 1 month and haven't had a problem till today when this started and I have tried updating BIOS, changing USB ports, uninstalling / reinstalling drivers, disabled all other option besides GoXLRs in sound settings, and updating windows, all with no luck in fixing this issue.

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    • aiyshadaiyshad
      AlexLane Hi, could you submit this as a care ticket please? Click support at the top of the page, create a care ticket and select technical support. Then fill out the required fields, thanks!
      • August 6, 2020
  • kiwibird
    Contributor - Level 1
    2020-06-10

    Hi TC Helicon,

    Go XLR mini user here. I am enjoying the product and have had it since launch, it's working well, and the updates and support have been great so far.

    I would like to request a feature for the Go XLR App, a setting to have the App start minimized to system tray. My experience is that when I first start Windows the GOXLR App always pops up, but the reality is I just want it to start up in the background. It should only show up if I need to take an action, like the device wasn't detected. I don't normally need to change anything each time I start Windows, so there's no need for it to pop up each time

    You could slot this option into Global settings. It could be labelled "Start GOXLR App minimized to system tray".

     

    Bonus suggestion, to optimize Windows startup time, it might be possible to use a delayed startup for this app. I doubt that this App is the first thing users would need to use on startup, and delayed startup would be fine. I haven't looked into feasibility of that, so not sure what's involved, or if it's feasible (normally its an options for services rather than executables)

    And Bonus bug fix, I use a minimalist lighting scheme where I have the lights On when a button is active. e.g. If mute is on, the light is on, if it's off, there is no light. The bug is, on Windows startup the microphone mute button shows on, but it's not actually muted. Pressing the mute button to toggle it off, and back on does apply the mute. Not a major issue, but fix it if you want to. I would attach the profile, but your form only accepts images.

     

    Thx

     

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    • kiwibird
      NicJonesMT Hi Andrew.

      Thanks for getting in touch and sorry for the delay in contacting you!



      This has been submitted previously as a feature request but I will drop it over again.

      Please also feel free to join our Helicon Gaming Discord server to discuss these topics with our community, but please be aware that this is not an official support forum;


      https://discord.gg/xzSgqH2
      • June 23, 2020
  • SteveCav
    Contributor - Level 1
    2020-06-09

    Hello, I have just purchased a Go XLR Mini and I am having trouble with setting it up. I have watched a video from "Alpha Gaming" on Youtube but I cannot seem to get it working.

    I am trying to run a dual pc but neither my gaming pc nor my streaming pc acknowledges that the Go XLR is present when it's connected via input/output.

    So i tried going for 1 pc and even then I have a Hyper X Resolver s headset and I cannot get this working with both mic and audio. Is there something else I need to purchase in order to get both of these working?

    This is a bit long winded but thank you for your help

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    • SteveCav
      NicJonesMT Hi Stephen.

      Sorry for the delay in contacting you

      Did you manage to get this resolved or do you still need support in setting up?

      Could you also please confirm what version of the app, firmware and driver you are using.



      You can also visit our Discord Server aswell to discuss topics with our community of gamers, but please be aware that this is not an official support forum;

      https://discord.gg/xzSgqH2
      • June 23, 2020
  • EmperorStorky
    Contributor - Level 1
    2020-06-06

    Hi,

    Can I use the Asus ROG Theta headset with the GoXLR. It's a USB  type C connection but will it work if I connect my pc and GoXLR via a 3.5mm  jack cable?

    Thanks in advance,
    EmperorStorky

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    • EmperorStorky
      NicJonesMT

      Hi @EmperorStorky 

      if you have the 7.1 then I dont think it will be possible as it only has a USB connection. 

      If you have the Electret then this will be useable with the GoXLR as it has a TRRS to TRS splitter cable included. 

      • June 7, 2020
  • wldfire34
    Contributor - Level 1
    2020-06-06

    I recently purchased a goxlr mini and use it for streaming to twitch. I have had it less than a month, and I am starting to have random crashes with it. It will completely reboot, shutdown the goxlr app and restart it. It is making it really difficult to stream. Any help would be appreciated.

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    • wldfire34
      NicJonesMT

      hi @wldfire34 
      Could you please open up a technical support ticekt (Hit support at the top) and provide as much information on how the device is setup and how it is behaving as possible (Other connected devices/specs of your computer/app version etc) . 

      If you are also able to could you try to capture this happening and upload a short video to a file sharing platform, and then include a link to the video in the case? 

      • June 7, 2020
  • Koningkrush
    Contributor - Level 1
    2020-06-05

    For my Outputs, I have a headphone connected to the GoXLR and have all audio except for Mic routing to Headphones. The problem is when audio output becomes too low, such as someone talking while music is playing, I will only hear the person talk, and then my headphones will mute the background music once they are done talking. My assumption is that the Mic Gate setting is applying itself to my headphone output, but I have no idea how to prevent that.

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    • Koningkrush
      NicJonesMT

      hi @Koningkrush Could you open a technical support ticket by hitting support at the top. 
      If possible could you also try and provide a short video of this happening and exactly how your GoXLR is setup? 

      • June 7, 2020
  • Ablion12
    Newcomer - Level 1
    2020-06-03
    Hi, I casting desktop from my laptop and windows to my tv. The video works fine, but audio it is very poor quality, i hear sound but it is without bass. There is no problem with streaming tab, everything workings perfect.  How I can fix problem with poor quality sound on desktop streaming?
     
     
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    0 64
    • Ablion12
      MaMeeshkaMow

      Hi,


      What version of windows?


      How are you casting, chrome etc?


      What is the make and model of your TV.


      Do you have a Chromcast HDMI dongle or similar to try as an alternative?


       


       


       


       

      • June 3, 2020
    • Ablion12
      Spattent

      When you select the cast desktop option, the whole computer properties/software is being mirrored. You might have some software running in the computer that compromise the compatibility of the audio which is not compatible with the Chrome browser.


      Try this:



      • On the address bar, type: chrome://flags/

      • Search for: Mirroring Services

      • Set to Disable

      • Relaunch the Chrome browser.

      • Reboot Computer.


      Btw, can you suggest some laptops that would be good for streaming and playing games? Do you have any experience with gaming laptops? 

      • June 5, 2020
  • derbaerliner
    Contributor - Level 2
    2020-05-29

    Hello  i have  a problem  when i stream or make Records   then i  have  the music or  game sound bad sound.  

    It sounds like you have water in your ear, some of it bleeding, and you can also get it from your default settings. Can someone help me. Here I have the link to an example where you can hear it enormously. here is the link to my video https://www.twitch.tv/videos/635202594

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    • derbaerliner
      NicJonesMT

      Hi @derbaerliner 
      Sorry for the delay in contacting you. 
      Did you manage to resolve your issues? 
      I just tried to access your link and got an error saying the content has been removed. 

      • June 3, 2020
    • derbaerliner
      derbaerliner

      Here   i make some pics 


      I have  2 Stream  setup 


      GoXLR with USB on Stream PC  at creative Labs ZXR 


      and onboard Sound Stream PC


      ----------------------------------------------------------------------


      your defaults setting make the same 


       


       

      sound.jpg
      • June 4, 2020
    • derbaerliner
      derbaerliner one more thing i connected my headset audio out to the goxlr headset sound was ok. so it can only be due to the stream or or obs
      • June 4, 2020
  • Ruggerheist
    Newcomer - Level 1
    2020-05-23

    I play a lot of cross platform with my friends. When we are in an Xbox party chat, other players in our lobby can still hear me and hear my friends but my friends won't hear them. We aren't supposed to hear anyone but ourselves. I'm also getting complaints of terrible echoing when not in party chat. It's a very odd issue that I cannot find support for. 

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