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242,677 members
119,071 posts
  • New
    Ejruk
    Newcomer - Level 1
    2021-01-06

    Hi there.

    Am writing on behalf of my son, who has a lighting board but the screen doesn't work. It only show green (no other display).

    Would be so grateful for some help as it was an expensive gift and lighting is his passion! Thank you!

    read more...
    1 92
  • New
    ayyala
    Newcomer - Level 1
    2021-01-05

    Hi,

    Am looking for Professional Audio System to be installed in our Newly renovated Church.

    Please help me with appropriate solutions and installations.

    Thank You

    0 32
    • ayyala
      john0121 Hi Ravi, you'd be best to fill out the pre sales form via the support button for this enquiry. Let us know details of your application and a member of our solutions team will be able to assist. Thanks
      • Jan 5
  • fbcpanamacity2501
    Newcomer - Level 1
    2020-08-27

    At the church I work at we have an s32 connected to an x32 by a shielded cat6. Last night when we turned everything on the "mute all" button on the s32 was red and would not turn off when you press it. Has anyone else run into this and have you figured out a solution?

    read more...
    0 1,280
    • fbcpanamacity2501
      KyleJohnson Hello, Kyle here with Music Tribe. First things first, you should switch your cabling to Cat5E. Cat5E is the spec for AES50 and using different spec of cable can lead to clock issues. The MUTE ALL light being stuck on typically means the S32 is not syncing to the X32 correctly. Try switching around which ports are in use and try a different network cable. It's possible that the AES50 ports on one or both units need to be repaired. I recommend you contact us directly by submitting a Support ticket using the Support link at the top of the page.
      • August 27, 2020
      • s32 mute all stuck
        fbcpanamacity2501 It might be Cat5E, I would have to check. I have submitted a support ticket but haven't heard back just yet. I will switch the ports and see if that makes a difference.
        • 1
        • ·
        • August 27, 2020
      • s32 mute all stuck
        KyleJohnson I think I found your case, I will send you an email.
        • 1
        • ·
        • August 27, 2020
      • s32 mute all stuck
        fbcpanamacity2501 Thank you
        • August 27, 2020
      • s32 mute all stuck
        lewisamendez Same problem!! s32 mute all stuck . How did you solve it?
        • November 9, 2020
      • s32 mute all stuck
        KyleJohnson Hi Lewis, it's usually a Cable issue, a Sync issue or a hardware issue. Double check your cable spec, length and integrity. Make sure the Sync on the console is set to Internal/Local. If you can, connect from the other port on your console or try a different console if you have one. If you still run into issues, please contact us directly by clicking on Support and submitting a Technical Support ticket.
        • November 10, 2020
    • fbcpanamacity2501
      ChaseHoyt I’m having this same problem.
      • December 28, 2020
      • s32 mute all stuck
        KyleJohnson Hi Clifford, Please contact us through the support link at the top of the page for assistance.
        • December 29, 2020
  • HåkonØgreid
    Contributor - Level 1
    2015-09-16
    I desperately need the software for EuroCom Ax6240Z, seems like the EuroCom site is down... Can't find the download link anywhere. Please help me!
    0 1,872
    • HåkonØgreid
      ChrisClark Along those same lines, there seems to be no mention of Eurocom ANYWHERE within Music Group anymore. I hope they didn't drop the line entirely, though this seems to be the case.
      • September 17, 2015
    • HåkonØgreid
      RegisDurouchoux

      Håkon Øgreid;59440 wrote:

      I desperately need the software for EuroCom Ax6240Z, seems like the EuroCom site is down... Can't find the download link anywhere. Please help me!




      Date : 2016/11/16



      Hi,

      for those who would still look for the software, you can find it here :

      http://www.music-group.com/eurocom/AX6240Z

      Clic on the Downloads tab (under the picture of the amp), and go down the page, up to "Apps".
      • November 16, 2016
    • HåkonØgreid
  • New
    ProfessorEars
    Newcomer - Level 1
    2020-12-04

    Hello tribe,

    During educational presentations, I often share screen with audio.  Stereo settings and original sound is activated in the Zoom preferences, but the signal being received by zoom participants is in Mono.  The stereo switch on the device is engaged as well.  Using a macbook pro running High Sierra.  

    I do not have this problem when a Focusrite 2i2 is being used in the signal chain.

    read more...
    0 47
  • New
    Letauth
    Newcomer - Level 1
    2020-11-27

    The email is invalid Music ID is showed up...

    But Care Tickets creation need to select Brand and Model name...

    How can I create Music ID?

    thanks.

    0 102
    • Letauth
      Nigel67 Hi Kazuma. Let me check with the Community Support Team and I will get back to you.
      • November 29, 2020
      • Can't create Music ID...
        Nigel67 Can I just confirm that you are trying to log in through the Community page
        https://community.musictribe.com/
        and not from the website homepage, as although they look very similar, the login through the website homepage is not for the Community, but a login for our partners and resellers. many thanks
        • November 29, 2020
  • New
    jfcjaime
    Newcomer - Level 1
    2020-11-29

    Hi guys, im a sound tech in a church and i have a problem, my stage speakers does not have a proper volume (always too low, i have to crank the gain in the compressor to surpass this). Even the headphones needs a boost in the compressor gain because in the headphone amplifier i get a lot of noise if i increase the volume. I will send my scene if anyone can help me (our console is an X32)


    View Attachment
    read more...
    0 68
    • jfcjaime
      RexBeckett Hi Jaime, you would get more output level if you increase the Compressor Threshold in the Main LR bus. A threshold of -30dB is quite low.

      Some of your preamp Gains look quite low too. These are best set so that the input meters peak at about -12dBFS at performance levels.
      • November 29, 2020
      • X32 - Mix Outputs with low volume level on speakers
        jfcjaime I do not know how to set a proper gain structure, and my church is a big reverby box. I did some adjustment in the Main LR Bus and it's a little better now. I got a lot of feedback when I increased the preamp gain, and the DCX 2496 (do not know what is the word to describe it in English) is clipping a lot. But my first 4 aux Bus which are my monitors and side fill still are with a low SPL
        • November 29, 2020
  • john0121
    Triber Contributor
    2019-01-24

    Colleague shared with me this morning. Really good interview with Prodigy FOH Jon Burton. Old schools Midas and plenty of TC  

     

    https://www.youtube.com/watch?time_continue=41&v=QEQikYi_y2g

    read more...
    0 196
    • john0121
      TC-Rasmus

      Hey John! Looks nice!
      We actually had a chat with Jon at the same venue the same day




      'Thanks for sharing

      • January 24, 2019
    • john0121
      john0121

      Nice vid @TC-Rasmus lot's of love for the 2290! I've not had the chance to see prodigy yet but they are on the list  

      • January 24, 2019
    • john0121
      Bluewindee John, following on from your message ( which I cant reply to so sending from here) I initially tried to order the G Major button from the service/support section, HOWEVER the brand buttons to select TC Electronics does not work... So I fall at the first hurdle. Please help & respond back at [email protected] BIG thank you in advance. Rob
      • November 23, 2020
  • New
    mattprice500
    Contributor - Level 1
    2020-11-12

    Will an x32 compact retain all its setup as in fader positions, scenes etc when depowered/repowered. The scenario is in a church where very few have technical knowledge and powering up and down I need settings to remain.

    0 52
    • mattprice500
      KyleJohnson Hi Matt, Kyle here with Music Tribe. In general, yes. The X32 saves it's current state every 2 minutes, and it will always boot in the same state that it was last shut down in. The only exception would be the Main LR Fader which by default will drop to the bottom when booted, but you can change this setting so that the Main LR Fader returns to it's last used point when powered up.
      • November 12, 2020
      • X 32 Compact keeping settings
        mattprice500 Kyle. Thanks very much for this info. Just what I wanted to hear. Where do I find the setting for the Main LR fader ?
        • November 12, 2020
      • X 32 Compact keeping settings
        KyleJohnson It's in the Setup>Config menu, the option you are looking for is called "Safe Main Levels". If it's checked, the mains will drop down at power on.
        • November 12, 2020
  • New
    hoangbaokhoa
    Contributor - Level 2
    2020-11-11

    Dear Team,

    We are Hoang Bao Khoa, a distributor of Music Tribe in Vietnam. We are looking for spare parts of woofer which is diaphragm.

    We know that your end sells woofer as a spare part. How about the diaphragm of woofer only?

    As our customers send us their feedback about this. When their Turbosound speakers have problem with woofer, they need to change the whole woofer instead of its diaphragm part only. This makes the fee for repairing increase. Meantime, JBL brand offers the smaller components of woofer (as in the picture), which reducing the cost much.

    Kindly advise if your end provide diaphragm as a spare part? Or any better suggestion?

    Thanks

    Diem

     

    read more...
    0 57
    • hoangbaokhoa
      KyleJohnson Hello Diem, Kyle here with Music Tribe. For this inquiry please contact support directly. Click on Support at the top of the page, scroll down and submit a Spare Parts ticket.
      • November 11, 2020
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